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14 Technical Support jobs in Jacksonville

Oracle EBS Technical Support Specialist

Jacksonville, Florida Mfinite Consulting

Posted 3 days ago

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Job Description

Job Announcement: Oracle EBS Technical Support Specialist

Company: Mfinite Consulting
Position: Oracle EBS Technical Support Specialist
Location: Remote/On-Site (Flexible)
Employment Type: Full-Time
Contract Duration: 3 Years

About Us:
Mfinite Consulting is a leading provider of IT solutions, specializing in enterprise systems and technical support. We are seeking a highly skilled Oracle EBS Technical Support Specialist to join our team and provide comprehensive 24x7 support for Oracle E-Business Suite environments. This is an exciting opportunity to work on cutting-edge technology and support critical business operations.

Key Responsibilities:

Provide 24x7 proactive monitoring and technical support for Oracle EBS environments.
Manage database initialization/configuration parameters and troubleshoot database/application issues.
Perform preventive maintenance, health checks, and performance tuning for Oracle EBS and associated databases.
Execute application and database patching, including quarterly CPU patches and minor upgrades.
Implement and manage backup and recovery strategies, disaster recovery planning, and failover support.
Conduct periodic and on-demand refresh/clones of non-production environments from production.
Provide remote OS management (Linux/Windows), including patching, upgrades, and troubleshooting.
Collaborate with internal and external teams during Oracle EBS upgrades and validate compatibility of patches/configurations.
Ensure compliance with cybersecurity policies, including two-factor authentication and secure session protocols.

Qualifications:

Proven experience supporting Oracle EBS environments of similar or larger scale.
Expertise in Oracle EBS versions 12.1.3 and 12.2.14 .
Strong knowledge of Oracle Linux Operating System and database management.
Certified Oracle professionals preferred.
Demonstrated success in providing 24x7 on-call support for both App DBA and OS technical functions.
Familiarity with disaster recovery planning and high availability configurations.
Excellent communication and problem-solving skills.

Service Levels:

Critical Incident Response Time: Within 15 minutes.
High Priority Resolution Time: Within 4 hours.
Routine Request Response Time: Within 1 business day.
Monthly Uptime Guarantee: 99.9% for production environments.

Why Join Us?

Opportunity to work on high-impact projects with cutting-edge technology.
Competitive compensation and scalability in pricing models.
Collaborative and dynamic work environment.
Professional growth and certification opportunities.

Application Process:
Interested candidates should submit their resume and cover letter detailing their experience and qualifications.

Deadline: Applications will be reviewed on a rolling basis.

Mfinite Consulting is an equal opportunity employer.

Join us and be part of a team that drives innovation and excellence in enterprise IT solutions!

Apply Now

TECHNICAL SUPPORT SPECIALIST - US Residence based position

32065 Orange Park, Florida Bayer

Posted 12 days ago

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Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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TECHNICAL SUPPORT SPECIALIST - US Residence based position

32232 Jacksonville, Florida Bayer

Posted 12 days ago

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Job Description

Help Desk Technician

32232 Jacksonville, Florida Robert Half

Posted 12 days ago

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Job Description

Description
We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.
Key Responsibilities
+ Provide timely technical support for software, hardware, and network-related issues.
+ Administer and maintain Active Directory, including user account creation and updates.
+ Support and optimize Windows 10 systems to ensure performance and security.
+ Accurately document and manage support requests using the help desk ticketing system.
+ Collaborate with IT team members to identify and resolve recurring technical issues.
+ Educate users on best practices and procedures to improve system efficiency.
+ Perform routine system maintenance and updates to ensure infrastructure reliability.
+ Conduct initial troubleshooting and escalate complex issues to appropriate support levels.
+ Adhere to company policies and security standards in all technical operations.
Requirements
Here's a refined and professional version of your skills summary:
Qualifications & Skills
+ Strong proficiency in Microsoft Windows 10, with in-depth knowledge of its features and troubleshooting techniques.
+ Practical experience managing Active Directory, including user provisioning and account administration.
+ Proven ability to solve technical problems efficiently, even in high-pressure, fast-paced environments.
+ Excellent written and verbal communication skills for effective end-user support.
+ Familiarity with help desk ticketing systems and thorough documentation of technical procedures.
+ Collaborative mindset with the ability to work across teams and escalate issues when appropriate.
+ Foundational understanding of network connectivity and IT infrastructure.
+ Prior experience in a help desk or IT support role is preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

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Customer Support Associate ( Night Shift: S-T 4PM-12AM)

32290 Jacksonville, Florida Florida Staffing

Posted 2 days ago

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Job Description

Cengage Group Job Opportunity

We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

About this role . Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you! In this role, team members handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels; such as phone, email, cases and live chat. Associates navigate multiple, internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They identify and report on trends that lead to improvements to our products, services, processes and websites.

Successful team members will:

Achieve established quality, availability and productivity objectives to ensure overall success.
Be committed to ongoing personal development.
Build in to other's success by sharing acquired knowledge through mentoring opportunities.
Thrive in a team environment and also possess the ability to work productively and independently.
Demonstrate solid multi-tasking and organizational skills.
Possess a High School Graduate or GED.

Benefits:

Potential to earn a quarterly functional bonus based on individual job performance.
Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year!
401K with employer matched contributions.
Healthcare (medical, dental, and vision) coverage starting day one.
Quarterly performance reviews with a strong culture of internal advancement.
A work from home position where the necessary job assets are provided by the company.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation: At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $16.00 - $20.00 USD.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.

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Customer Support Associate ( Night Shift: S-T 4PM-12AM)

32232 Jacksonville, Florida Cengage Group

Posted 10 days ago

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Job Description

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see this role .**
Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you!
In this role, team members handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels; such as phone, email, cases and live chat.
Associates navigate multiple, internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They identify and report on trends that lead to improvements to our products, services, processes and websites.
**Successful team members will:**
+ Achieve established quality, availability and productivity objectives to ensure overall success.
+ Be committed to ongoing personal development.
+ Build in to other's success by sharing acquired knowledge through mentoring opportunities.
+ Thrive in a team environment and also possess the ability to work productively and independently.
+ Demonstrate solid multi-tasking and organizational skills.
+ Possess a High School Graduate or GED.
**Benefits:**
+ Potential to earn a quarterly functional bonus based on individual job performance.
+ Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year!
+ 401K with employer matched contributions.
+ Healthcare (medical, dental, and vision) coverage starting day one.
+ Quarterly performance reviews with a strong culture of internal advancement.
+ A work from home position where the necessary job assets are provided by the company.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$16.00 - $20.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

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