15 Technical Support jobs in La Feria

**Category :** **Technical Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Brownsville, Texas location.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

Join Our Team! We are looking for dedicated Customer Service Representatives to help individuals navigate the complexities of healthcare plans. At Maximus, our goal is to make a positive impact on the lives of America's most vulnerable populations while ensuring our team members maintain a healthy work-life balance.

Location: On-site in Brownsville, TX

Hourly Base Pay: $15.00/hr. with an additional $00 new hire bonus and potential bonuses exceeding 2,400!

Schedule: Flexible full-time schedules available with varying hours from Monday to Sunday, between 5 a.m. and 9 p.m. Night shifts are highly desirable, offering a 10% shift differential for hours worked from 7 p.m. to 9 p.m.

Benefits:

• Flexible schedules that accommodate your lifestyle.
• Competitive pay including bonuses and shift differentials.
• Comprehensive insurance coverage with company-paid medical options.
• Paid time off, including sick leave and 11 holidays.
• 401k plan with company match for future financial security.
• Supportive environment promoting professional growth and career advancement.
• Wellness support through an Employee Assistance Program and discount programs.
• Enjoy meaningful work without cold calling or sales pressure!

Essential Duties:

• Provide customer service support for basic inquiries via phone, email, chat, or written correspondence.
• Utilize tracking systems for effective information management.
• Deliver timely and professional responses to customer inquiries, employing pre-scripted guidelines when necessary.
• Assist customers in completing online applications and ensure proper submission to plan providers.
• Maintain up-to-date knowledge of regulations and policies relevant to customer interactions.
• Collaborate with team members and report issues for resolution.

Minimum Requirements:

• High School diploma or equivalent with a minimum of 6 months customer service experience.
• Fluency in English, with clear verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Team-oriented and dependable with regular and predictable attendance.
• Participation in mandatory training for compliance and claims processing.
• Willingness to work overtime and holidays as required.

Please note that this position requires on-site attendance in Brownsville, TX. Remote work options will be considered only after successfully completing one year of employment with outstanding performance.

Equal Opportunity Employer: Maximus welcomes applicants of all backgrounds and does not discriminate based on any legally protected characteristics.

Join Our Team! We are looking for dedicated Customer Service Representatives to help individuals navigate the complexities of healthcare plans. At Maximus, our goal is to make a positive impact on the lives of America's most vulnerable populations while ensuring our team members maintain a healthy work-life balance.

Location: On-site in Brownsville, TX

Hourly Base Pay: $15.00/hr. with an additional $00 new hire bonus and potential bonuses exceeding 2,400!

Schedule: Flexible full-time schedules available with varying hours from Monday to Sunday, between 5 a.m. and 9 p.m. Night shifts are highly desirable, offering a 10% shift differential for hours worked from 7 p.m. to 9 p.m.

Benefits:

• Flexible schedules that accommodate your lifestyle.
• Competitive pay including bonuses and shift differentials.
• Comprehensive insurance coverage with company-paid medical options.
• Paid time off, including sick leave and 11 holidays.
• 401k plan with company match for future financial security.
• Supportive environment promoting professional growth and career advancement.
• Wellness support through an Employee Assistance Program and discount programs.
• Enjoy meaningful work without cold calling or sales pressure!

Essential Duties:

• Provide customer service support for basic inquiries via phone, email, chat, or written correspondence.
• Utilize tracking systems for effective information management.
• Deliver timely and professional responses to customer inquiries, employing pre-scripted guidelines when necessary.
• Assist customers in completing online applications and ensure proper submission to plan providers.
• Maintain up-to-date knowledge of regulations and policies relevant to customer interactions.
• Collaborate with team members and report issues for resolution.

Minimum Requirements:

• High School diploma or equivalent with a minimum of 6 months customer service experience.
• Fluency in English, with clear verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Team-oriented and dependable with regular and predictable attendance.
• Participation in mandatory training for compliance and claims processing.
• Willingness to work overtime and holidays as required.

Please note that this position requires on-site attendance in Brownsville, TX. Remote work options will be considered only after successfully completing one year of employment with outstanding performance.

Equal Opportunity Employer: Maximus welcomes applicants of all backgrounds and does not discriminate based on any legally protected characteristics.

Join Our Team! We are looking for dedicated Customer Service Representatives to help individuals navigate the complexities of healthcare plans. At Maximus, our goal is to make a positive impact on the lives of America's most vulnerable populations while ensuring our team members maintain a healthy work-life balance.

Location: On-site in Brownsville, TX

Hourly Base Pay: $15.00/hr. with an additional $00 new hire bonus and potential bonuses exceeding 2,400!

Schedule: Flexible full-time schedules available with varying hours from Monday to Sunday, between 5 a.m. and 9 p.m. Night shifts are highly desirable, offering a 10% shift differential for hours worked from 7 p.m. to 9 p.m.

Benefits:

• Flexible schedules that accommodate your lifestyle.
• Competitive pay including bonuses and shift differentials.
• Comprehensive insurance coverage with company-paid medical options.
• Paid time off, including sick leave and 11 holidays.
• 401k plan with company match for future financial security.
• Supportive environment promoting professional growth and career advancement.
• Wellness support through an Employee Assistance Program and discount programs.
• Enjoy meaningful work without cold calling or sales pressure!

Essential Duties:

• Provide customer service support for basic inquiries via phone, email, chat, or written correspondence.
• Utilize tracking systems for effective information management.
• Deliver timely and professional responses to customer inquiries, employing pre-scripted guidelines when necessary.
• Assist customers in completing online applications and ensure proper submission to plan providers.
• Maintain up-to-date knowledge of regulations and policies relevant to customer interactions.
• Collaborate with team members and report issues for resolution.

Minimum Requirements:

• High School diploma or equivalent with a minimum of 6 months customer service experience.
• Fluency in English, with clear verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Team-oriented and dependable with regular and predictable attendance.
• Participation in mandatory training for compliance and claims processing.
• Willingness to work overtime and holidays as required.

Please note that this position requires on-site attendance in Brownsville, TX. Remote work options will be considered only after successfully completing one year of employment with outstanding performance.

Equal Opportunity Employer: Maximus welcomes applicants of all backgrounds and does not discriminate based on any legally protected characteristics.

Join Our Team!

Maximus is seeking dedicated individuals to fill the role of Customer Service Representative in the healthcare sector. This is a part-time position based in Brownsville, TX, where you can make a meaningful impact by helping consumers navigate complex healthcare plans.

General Information:

• Location: On-site in Brownsville, TX
• Hourly Pay: $15.00/hr + $00 new hire bonus and potential bonuses up to 2,400+
• Schedule: Flexible limited-service part-time schedules available
• Site Hours: Monday - Sunday, 5 a.m. - 9 p.m.; specific hours and schedule to be discussed with recruiter

Night Shift Opportunities: Night shifts are highly desirable and come with a 10% shift differential for hours worked between 7 p.m. and 9 p.m.

At Maximus, we prioritize both professional success and personal well-being. Our thorough, paid training program ensures you have the expertise needed to provide top-notch customer care.

Why Work with Us?

• Competitive Compensation: 15.00/hr + bonuses
• Work/Life Balance: Flexible scheduling
• Future Planning: 401k matching
• Paid Time Off: Sick leave, paid time off, and 11 paid holidays
• Wellness Support: Employee Assistance Programs and wellness initiatives
• Professional Development: Opportunities for career growth and promotion

Key Responsibilities:

• Provide excellent customer service for basic inquiries via phone, email, and chat.
• Utilize computer systems for tracking and troubleshooting customer solutions.
• Assist customers with application processes.
• Maintain knowledge of client regulations and policies.
• Respond to inquiries professionally, adhering to privacy guidelines.

Minimum Qualifications:

• High School diploma or equivalent with at least 6 months of customer service experience.
• Clear and professional English communication skills.
• Strong organizational skills and the ability to work as part of a team.
• Available to work at the office location with no remote options for the first year.

If you are passionate about making a difference in the healthcare industry and meet the qualifications listed above, we encourage you to apply!

*Eligibility requirements apply, ask your recruiter for more details.

Join Our Team!

Maximus is seeking enthusiastic Healthcare Customer Support Specialists to assist consumers in navigating complex healthcare plans. This is an excellent opportunity for those passionate about making a difference in the lives of America's most vulnerable populations, all while ensuring your own professional and personal well-being.

Position Highlights:

• Location: On-site in Brownsville, TX
• Hourly Pay: $15.00/hr. with the potential to earn up to $2,400+ in bonuses
• Schedule: Flexible full-time schedules available; nights highly desirable with a 10% shift differential for hours worked between 7 p.m. and 9 p.m.

Why Work With Us?

• Comprehensive Training: Receive paid, thorough training to prepare you for this role.
• Supportive Environment: We prioritize work/life balance with flexible schedules tailored to your lifestyle.
• Competitive Compensation: In addition to base pay, enjoy bonus opportunities for training completion, referrals, and more.
• Comprehensive Benefits: Enjoy company-paid medical coverage, paid time off, and a 401k plan with company match.
• Meaningful Work: Engage in a role with real impact—no cold calling or sales required!

Essential Duties and Responsibilities:

• Provide courteous customer service for routine inquiries through various channels (phone, email, chat).
• Utilize a computerized system for tracking inquiries and troubleshooting.
• Respond to customer questions using preset scripts and resources.
• Assist callers with online applications and ensure accurate submission.
• Maintain up-to-date knowledge of client regulations and policies.

Minimum Requirements:

• High School diploma or equivalent with at least 6 months of customer service experience.
• Fluency in English, both spoken and written.
• Strong interpersonal skills and ability to manage multiple tasks.
• Willingness to work onsite and adhere to attendance requirements.

If you are ready to embrace a rewarding career and make an impact in the healthcare sector, apply today!