7 Technical Support jobs in Lehighton
Field Technical Support Scientist (Mass Spectrometry)
Posted today
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Job Description
Location: New Jersey (Princeton, Morristown, Newark) or Pennsylvania (Doylestown, Allentown)
Salary: $97,000 - $9,500 per year
* Based on your location, a Cost of Living Adjustment (COLA) is available as part of the total compensation package
Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?- Our Culture - A work environment that values diversity, inclusion & belonging
- Competitive Compensation - Day 1 Benefits & Competitive Salary
- Retirement Benefits - Matching 401K & Profit-Sharing Program
- Professional Growth - Clear pathways for Career, Leadership and Personal Development
- Health Benefits - Flexible Spending/Health Savings Accounts
- Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
- Education - Tuition Assistance Program for both graduate and undergraduate levels
- Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
- Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
- Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
ADDITIONAL COMPENSATION:
- For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
- For Employees residing in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA).
Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC-MS products in the New Jersey region (Eastern PA, NJ, NYC and Long Island). In this role, you'll support our sales teams by conducting product demonstrations, installations, training, and post-sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer-facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Provide technical expertise during sales calls and product demonstrations.
- Conduct training sessions for customers and regional personnel.
- Run customer samples and develop application notes to showcase Shimadzu's LC-MS capabilities.
- Assist customers with adapting their analytical methodologies for our MS products.
- Oversee the regional MS demonstration inventory.
- Frequent travel to customer sites and regional offices (20%-50% overnight travel).
- Support and collaborate with regional teams and assist with training new technical support specialists.
EDUCATION AND QUALIFICATIONS:
- Bachelor's degree in Chemistry or a related field (MS or PhD preferred).
- At least 1 year of laboratory experience with LC-MS instrumentation.
- Strong communication and problem-solving skills, ability to interpret analytical data, and excellent customer relations.
- Valid driver's license and willingness to travel.
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment.
COMPENSATION AND BENEFITS:
This exempt, full-time position comes with a competitive salary range of 95,000 to 97,500 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage.
In your first year, you will receive 10 paid vacation days, 8 paid personal days (or state sick leave in California/Puerto Rico), 8 scheduled holidays, and 3 floating holidays. After one year, you'll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12.
Additional variable compensation includes an incentive plan based on performance goals, paid semi-annually in April and October, along with a potential discretionary year-end bonus. The offer also includes a company car (with a 55 deduction for personal use) and a company phone, fully funded by the employer, which remains company property but can be used for personal calls.
For more details on benefits, please visit
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here .
QualificationsBehaviors Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
Education Masters of Analytical Chemistry (preferred)
Bachelors of Chemistry (required)
Skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Support Specialist
Posted today
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Job Description
Customer Support Specialist
Pay from $22 to $27 per hour with significant growth and earning potential!
Pennsylvania Branch
700 Uline Way, Allentown, PA 18106
Morning Call's Top Large Employer of 2025!
Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
-
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus , but if you are eager to learn, we will train you!
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and three miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-CS1
#LI-PA001
(#IN-PACS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Customer Support Specialist - Bilingual
Posted today
Job Viewed
Job Description
Customer Support Specialist - Bilingual
Pay from $23 to $28 per hour with significant growth and earning potential!
Pennsylvania Branch
700 Uline Way, Allentown, PA 18106
Morning Call's Top Large Employer of 2025!
Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
-
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus , but if you are eager to learn, we will train you!
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and three miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-JM2
#LI-PA001
(#IN-PACS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Bilingual Customer Support Specialist (Spanish)
Posted 5 days ago
Job Viewed
Job Description
Join our dynamic team at Sherwin-Williams as a Bilingual Customer Support Specialist (Spanish) and play a crucial role in providing exceptional service to our customers. In this role, you will work closely with both wholesale and retail clients to assess their needs, provide detailed information about our high-quality paint products, and recommend the best solutions tailored to their requirements.
Your responsibilities will include addressing customer inquiries promptly, resolving concerns with the utmost professionalism, and maintaining our store's visual and quality standards. You will be instrumental in achieving our sales goals while ensuring that every customer interaction leads to maximum satisfaction.
Please note that this position involves direct contact with customers of all ages and responsibility for handling cash and valuable items, necessitating a review of your criminal history for the safety and protection of our community.
The position is based at Store #5856, located at 2241 Macarthur Rd, Whitehall, PA .
At Sherwin-Williams, we are committed to inspiring and enhancing the world around us through innovative products and exceptional customer service. We seek passionate individuals to join our team, where you will enjoy:
- Life: Competitive rewards, benefits, and flexibility for your health and well-being.
- Career: Opportunities to learn, develop new skills, and advance your career.
- Connection: Be part of an inclusive team focused on community engagement.
How to Apply:
- Submit your online application on our Careers page.
- Upon review, qualified candidates will receive an invitation for a digital video interview via our partner, HireVue.
- Top candidates will then be invited for an in-store interview with our recruitment team.
We offer a wide range of world-class benefits, including health care, retirement plans, and support for overall well-being. For a complete overview of benefits, please refer to our benefits portal.
We welcome applicants with diverse backgrounds and experiences, including those with arrest or conviction records, in compliance with all applicable laws.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer, and we value diversity in our teams.
Join us in creating possibilities and applying your skills where they can make a real impact!
Key Responsibilities:
- Deliver high levels of customer satisfaction through outstanding sales service.
- Assist customers both in-person and over the phone by identifying their needs and suggesting appropriate products.
- Develop and maintain productive relationships with wholesale and retail customers.
- Accurately process sales transactions consistent with company policies.
- Achieve sales targets on a monthly, quarterly, and yearly basis.
- Maintain accurate work order files and product formulas.
- Select products from the sales floor or warehouse as needed.
- Tint and mix products to meet custom specifications.
- Organize store displays and stock shelves effectively.
- Keep store equipment clean and operational.
- Assist with deliveries and maintain in-stock presentations.
- Stay knowledgeable about product offerings and options for customers.
- Adhere to inventory control procedures and suggest ways to enhance sales.
Minimum Requirements:
- Must be at least 18 years of age.
- Authorization to work in the country without sponsorship.
- Proficient in reading, writing, and communicating in both English and Spanish.
- Valid, unrestricted Driver's License.
- Ability to lift and move materials up to 50 lbs frequently, and up to 70 lbs on occasion.
- Willingness to work scheduling flexibility, including evenings and weekends.
- For internal candidates: a minimum meets expectations performance rating and completion of required HR training.
Preferred Qualifications:
- High School diploma or GED.
- At least one year of experience in customer service, delivery, or retail.
- Experience selling paint and paint-related products.
- Familiarity with operating tinting and mixing equipment.
Help Desk Analyst I
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Deliver technical support for desktops, laptops, printers, and other peripheral devices.
- Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.
- Install, configure, and maintain software and hardware systems to meet user needs.
- Provide support for Microsoft Office 365, Windows operating systems, and educational software.
- Document issues and resolutions accurately using ticketing systems.
- Address network connectivity problems and perform basic troubleshooting.
- Set up and maintain classroom technology, including projectors, smart boards, and student devices.
- Collaborate with IT staff to implement system upgrades and deployments.
- Offer both on-site and remote technical support across multiple school locations. Requirements - High school diploma or equivalent required; Associate's degree in IT or a related field preferred.
- Minimum of 1-2 years of experience in desktop or technical support roles.
- Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong problem-solving abilities and effective communication skills.
- Capability to lift up to 40 lbs and travel between district locations.
- Prior experience in an educational environment is advantageous.
- Preferred certifications include CompTIA A+, Network+, or Microsoft credentials. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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