6 Technical Support jobs in Martin County

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
Contact Us
Email:

**Work Schedule**
First Shift (Days)
**Environmental Conditions**
Office
**Job Description**
**Location/Division Specific Information**
The Drug Product Division (DPD) is one of the three divisions that make up the Pharma Services Group (PSG) in the Biopharma Services (BPS) Sector at Thermo Fisher. We have more than 9,000 colleagues across 13 sites who specialize in taking sterile injectable, oral solid dose and softgel drug products from development to commercialization.
As the Contract Development Manufacturing Organization (CDMO) market leader, we have built a reputation for scientific and technical excellence, and DPD has benefitted from capital investments in capacity expansion and new capabilities to ensure our long-term growth as we continue to meet our customers' evolving needs.
*Relocation assistance is NOT provided.
*Must be legally authorized to work in the United States without sponsorship.
*Must be able to pass a comprehensive background check, which includes a drug screening.
**How Will You Make an Impact**
The Senior Quality Specialist - Project Lead at Thermo Fisher Scientific plays a crucial role in providing technical leadership and Quality oversight for a Sterile Manufacturing Environment, ensuring compliance with pharmaceutical regulations. This position is responsible for maintaining full company compliance to prevent regulatory actions that could hinder product quality, lead to stoppages, or impact customer satisfaction.
**A Day in the Life**
+ Leads projects of moderate complexity, conducting compliance assessments, making decisions on regulatory requirements, drafting new procedures, and ensuring adherence to current regulations.
+ Oversees the quality of methods, processes, materials, and products by coordinating and reviewing group operations, providing staff training, and assessing/improving systems and processes.
+ Responsible for reviewing and approving procedures, training documents, forms, deviation, and change control of moderate to high complexity.
+ Performs risk assessments and takes appropriate actions to ensure adequate controls related to product quality, safety, and business risks.
+ Act as a technical resource for system support and new product introduction by interpreting regulatory requirements and establishing systems.
+ Makes decisions on compliance issues within facilities, equipment, manufacturing, and support areas, considering the level of risks related to compliance and product quality.
**Education**
+ Bachelor degree required, preferably in technology, engineering, scientific field or related area required.
**Experience**
+ 7+ years of experience in Quality Assurance, Quality Control, or Operations/Manufacturing required.
**Knowledge, Skills, Abilities**
+ Project management expertise
+ Strong knowledge of regulatory requirements and quality standards
+ Excellent interpersonal and leadership abilities, attention to detail, organizational skills, effective communication skills, negotiation skills, and understanding of quality systems and technical writing.
+ Professional certifications (e.g., CQA) and training in Six Sigma are beneficial.
+ Demonstrated commitment to fundamental principles of Integrity, Respect, and Excellence is essential.
+ Ability to work independently and to remain firm in complex situations is required in this fast-paced environment.
**Physical Requirements/ Work Environment**
Position requires ordinary ambulatory skills and physical coordination sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35 pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for prolonged periods of time.
**What We Offer**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
**Compensation**
+ Competitive Hourly Pay Rate
+ Additional shift differential for 2nd shift and 3rd shift positions
+ Annual performance-based bonus
+ Annual merit performance-based increase
**Excellent Benefits**
+ Benefits & Total Rewards | Thermo Fisher Scientific
+ Medical, Dental, & Vision benefits-effective Day 1
+ Paid Time Off & Designated Paid Holidays
+ 401K
+ Tuition Reimbursement
+ Employee Referral Bonus
+ Career Advancement Opportunities
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today:** ** Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability** **Access**
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- *. Please include your contact information and specific details about your required accommodation to support you during the job application process.
+ This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
First Shift (Days)
**Environmental Conditions**
Office
**Job Description**
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
*Relocation assistance is NOT provided.
*Must be legally authorized to work in the United States without sponsorship.
*Must be able to pass a comprehensive background check, which includes a drug screening.
**Discover Impactful Work:**
The Senior Manager, Manufacturing Quality Assurance provides quality oversight to the Steriles manufacturing operations ensuring continuation of DPI's pharmaceutical license to operate from a Current Good Manufacturing Practices (cGMP) compliance standpoint and to ensure no harm is done to patients due to errors and deviations of DPI's manufacturing activities. Ensures best-in-industry as it relates to continuous improvement by increasing quality, compliance, and efficiency standards.
**A day in the Life:**
Provides leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best. Sets strategy and direction for Steriles Manufacturing / O&T Quality Assurance to ensure continuous improvements regarding the most recent national and international cGMP compliance standards and to accomplish compliance in the most efficient way. Represents Steriles Manufacturing / O&T Quality Assurance in all Regulatory and Customer Inspections. Ensures efficient operations to support DPI's commitments to customers regarding product delivery and project deliverables. Provides responsive service to internal and external customers for Steriles Manufacturing Quality Assurance. Represents Steriles Manufacturing / O&T Quality Assurance on the Quality Governance committee. Represents Steriles Manufacturing / O&T Quality Assurance in quality and compliance issues. Develops and maintains professional relationships with all stakeholders. Ensures adherence of Steriles Manufacturing and Packaging to all relevant worldwide regulatory requirements. Provides systems to maintain compliance with these requirements. Remains current in relevant worldwide regulations pertaining to Steriles manufacturing quality assurance. Advises quality top management on issues that may affect Steriles / O&T and/or DPI as a whole. Manages and Develops staff in order to realize Environmental Health and Safety (EH&S), Quality and business goals.
**Keys to Success:**
**Education**
+ Bachelor's degree in Chemical, Biological or related science is required.
**Experience**
+ 10+ years of relevant work experience required. Preferably in the pharmaceutical industry.
+ 7+ years of leadership experience required, in Managerial QA is preferred.
Equivalency: Equivalent combinations of education, training, and relevant work experience may be considered.
**Knowledge, Skills, Abilities**
+ Demonstrated ability to manage and lead professional staff in order to achieve goals.
+ Evaluate and resolve complex technical problems.
+ Ability to motivate, energize, and retain key staff by direct interactions with supervisors and staff.
+ Manage department in a way that efficiency targets are met, and delivery timelines for product release and process development activities are met.
+ Outstanding attention to detail and organizational skills.
+ Self-starter, mature, independent, and dependable.
+ Capable of growing in a fast-paced environment under pressure, adept at balancing multiple tasks and achieving goals.
+ Demonstrates ability to maintain a high degree of confidentiality.
+ Effective time management and prioritization skills.
+ Very high degree of interpersonal skills to establish and maintain effective working relationships with employees and the public, including tact to handle sensitive matters.
+ Highly effective verbal and written communication skills.
**Physical Requirements / Work Environment**
This position requires ordinary ambulatory skills and physical coordination sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35 pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials for prolonged periods of time.
**What We Offer**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
**Compensation**
+ Competitive Hourly Pay Rate
+ Additional shift differential for 2nd shift and 3rd shift positions
+ Annual performance-based bonus
+ Annual merit performance-based increase
**Excellent Benefits**
+ Benefits & Total Rewards | Thermo Fisher Scientific
+ Medical, Dental, & Vision benefits-effective Day 1
+ Paid Time Off & Designated Paid Holidays
+ 401K
+ Tuition Reimbursement
+ Employee Referral Bonus
+ Career Advancement Opportunities
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access**
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- *. Please include your contact information and specific details about your required accommodation to support you during the job application process.
+ This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
First Shift (Days)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
*Relocation assistance is NOT provided.
*Must be legally authorized to work in the United States without sponsorship.
*Must be able to pass a comprehensive background check, which includes a drug screening.
**Discover Impactful Work:**
The Senior Manager, Manufacturing Quality Assurance provides quality oversight to the Steriles manufacturing operations ensuring continuation of DPI's pharmaceutical license to operate from a Current Good Manufacturing Practices (cGMP) compliance standpoint and to ensure no harm is done to patients due to errors and deviations of DPI's manufacturing activities. Ensures best-in-industry as it relates to continuous improvement by increasing quality, compliance, and efficiency standards.
**A day in the Life:**
Provides leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best. Sets strategy and direction for Steriles Manufacturing / O&T Quality Assurance to ensure continuous improvements regarding the most recent national and international cGMP compliance standards and to accomplish compliance in the most efficient way. Represents Steriles Manufacturing / O&T Quality Assurance in all Regulatory and Customer Inspections. Ensures efficient operations to support DPI's commitments to customers regarding product delivery and project deliverables. Provides responsive service to internal and external customers for Steriles Manufacturing Quality Assurance. Represents Steriles Manufacturing / O&T Quality Assurance on the Quality Governance committee. Represents Steriles Manufacturing / O&T Quality Assurance in quality and compliance issues. Develops and maintains professional relationships with all partners. Ensures adherence of Steriles Manufacturing and Packaging to all relevant worldwide regulatory requirements. Provides systems to maintain compliance with these requirements. Remains current in relevant worldwide regulations pertaining to Steriles manufacturing quality assurance. Advises quality top management on issues that may affect Steriles / O&T and/or DPI as a whole. Manages and Develops staff in order to realize Environmental Health and Safety (EH&S), Quality and business goals.
**Keys to Success:**
**Education**
+ Bachelor's degree in Chemical, Biological or related science is required.
**Experience**
+ 10+ years of relevant work experience required. Preferably in the pharmaceutical industry.
+ 7+ years of leadership experience required, in Managerial QA is preferred.
Equivalency: Equivalent combinations of education, training, and relevant work experience may be considered.
**Knowledge, Skills, Abilities**
+ Demonstrated ability to manage and lead professional staff in order to achieve goals.
+ Evaluate and resolve complex technical problems.
+ Ability to motivate, energize, and retain key staff by direct interactions with supervisors and staff.
+ Manage department in a way that efficiency targets are met, and delivery timelines for product release and process development activities are met.
+ Outstanding attention to detail and organizational skills.
+ Self-starter, mature, independent, and dependable.
+ Capable of growing in a fast-paced environment under pressure, adept at balancing multiple tasks efficiently.
+ Demonstrates ability to maintain a high degree of confidentiality.
+ Effective time management and prioritization skills.
+ Very high degree of interpersonal skills to establish and maintain effective working relationships with employees and the public, including tact to handle sensitive matters.
+ Highly effective verbal and written communication skills.
**Physical Requirements / Work Environment**
This position requires ordinary ambulatory skills and physical coordination sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35 pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials for prolonged periods of time.
**What We Offer**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
**Compensation**
+ Competitive Hourly Pay Rate
+ Additional shift differential for 2nd shift and 3rd shift positions
+ Annual performance-based bonus
+ Annual merit performance-based increase
**Excellent Benefits**
+ Benefits & Total Rewards | Thermo Fisher Scientific
+ Medical, Dental, & Vision benefits-effective Day 1
+ Paid Time Off & Designated Paid Holidays
+ 401K
+ Tuition Reimbursement
+ Employee Referral Bonus
+ Career Advancement Opportunities
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access**
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- *. Please include your contact information and specific details about your required accommodation to support you during the job application process.
+ This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.