6 Technical Support jobs in Mobile
MDDU CBRN Task Based Technical Support Specialist
Posted 1 day ago
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Job Description
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
Parsons is looking for an amazingly talented **MDDU CBRN Task Based Technical Support Specialist** to join our team!
This position is an **as needed role** and NOT a full-time role.
**What You'll Be Doing:**
+ Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications.
+ Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
+ Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
+ Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
+ Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
+ Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
+ Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes
+ Provides support for Situation Reports (SITREPs).
+ Provides input for After Action Reports (AARs).
**What Required Skills You'll Bring:**
+ Active Secret security clearance or higher
+ Must be able to obtain DHS Suitability.
+ Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises
+ 10 years experience in radiological and nuclear detection and training
+ Special event operational experience including SEAR or NSSE events
+ Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources.
+ Must be able to lift and carry up to 50 pounds of equipment
+ Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report.
+ Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint.
+ Radiation Worker training and experience working with radioactive materials.
+ Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days.
+ Must have valid driver's license and experience towing larger trailers including a fifth wheel
+ Must have a Class B CDL license or ability to obtain one within 3 months of being hired
**Security Clearance Requirement:**
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $72,900.00 - $127,600.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
Customer Support NOC Tech
Posted 1 day ago
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Job Description
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti **builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses** .
**___**
**About the Role:**
The Customer Service Network Operations Center (NOC) Technician plays a crucial role in managing customer interactions and troubleshooting basic technical issues while maintaining a high level of professionalism and customer satisfaction over the phone.
**What You'll Do:**
+ Efficiently manage a high volume of calls, ensuring timely and effective communication with customers.
+ Provide first-line support for network-related customer inquiries and issues via phone, email, or chat.
+ Follow communication scripts and procedures when addressing various topics, ensuring clarity and consistency.
+ Respond accurately and efficiently to customer inquiries, offering potential solutions and ensuring customers feel valued and supported.
+ Engage in active listening to understand customer needs, confirm, or clarify information, and de-escalate situations with dissatisfied customers.
+ Strive to meet or exceed network operating center performance metrics while consistently delivering excellent customer service.
+ Establish and maintain strong, lasting relationships with customers by going the extra mile to address their needs, complaints, and issues regarding products or services, ensuring their satisfaction through trust and reliability.
+ Proactively engage with clients through inbound and outbound calls to thoroughly understand and address their needs, complaints, and issues with products or services.
+ Participate in training and other learning opportunities to enhance knowledge of company processes, network protocols, and industry best practices.
**Do You Have:**
+ 1+ years of experience in a network operations center or customer/technical support role desired.
+ Exceptional verbal and written communication skills, with a friendly and professional telephone manner.
+ Proficient in typing and word processing, ensuring accurate and efficient data entry.
+ Proficient in Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc.
**Even Better:**
+ Must be able to articulate words clearly and effectively, ensuring seamless communication and understanding with customers.
+ Ability to actively listen, accurately document information, and manage call details.
+ Strong attention to detail and problem-solving abilities.
+ Excellent customer service skills.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
**___**
**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. _If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements._
**Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
**Job Details**
**Job Family** **Uniti**
**Pay Type** **Hourly**
Help Desk Technician 1
Posted 14 days ago
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Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
Customer Service Support 1 NEW8.17
Posted 1 day ago
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