What Jobs are available for Technical Support in Murrieta?
Showing 2 Technical Support jobs in Murrieta
Simulation Technical Support Senior Engineer
92630 Lake Forest, California
AVEVA
Posted 1 day ago
Job Viewed
Job Description
AVEVA is creating software trusted by over 90% of leading industrial companies.
**Salary Range:**
$90,800.00 - $151,400.00
**This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.**
**Location:** Houston OR Lake Forest
**Hybrid:** 50% in the office
Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a senior technical support engineer, you'll troubleshoot complex issues, guide junior engineers, and deliver expert training to global clients. You'll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events. This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector. Ready to lead and grow? This is your next challenge.
**Responsibilities - You will do:**
- Coverage of and response to live inbound technical support cases
- Ability to handle the more complex and advanced cases and to provide support to junior level engineers
- Technical troubleshooting, analysis, and diagnosis of issues
- Issue replication / duplication
- Research into workarounds and solutions
- Documentation of activities and findings in a case tracking tool
- Maintain product knowledge and proficiency
- Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
- Position will involve performing customer training
- Teaching Intermediate and Custom level courses
- Training junior engineers to get to the next technical level
- Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
- Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers
**Requirements - You will have:**
- **Bachelor's degree in Chemical Engineering** or higher with Process simulation and/or optimization experience required - (Bachelor's degree in Mechanical, Electrical, Process, Petroleum Engineering, Computer Science or Computer Engineering might be a fit under evaluation)
- 5+ years of experience in process engineering or pipeline simulation.
- Experience with software application support or deployment in the Oil & Gas industry.
- English language verbal and written communication skills.
**A PLUS:**
- Customer service and technical support experience.
- Instruction/training experience.
- Experience with AVEVA's Pipeline Simulation products (e.g., PIM, PTS, SimSuite) or with AVEVA's SimSci products (e.g. APS, Pro/II, DynSim, APO, etc).
- Proficiency in other languages (mainly Portuguese and Spanish).
**USA Benefits include:**
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
**Hybrid working**
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
**Hiring process**
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
**About AVEVA**
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .
**Salary Range:**
$90,800.00 - $151,400.00
**This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.**
**Location:** Houston OR Lake Forest
**Hybrid:** 50% in the office
Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a senior technical support engineer, you'll troubleshoot complex issues, guide junior engineers, and deliver expert training to global clients. You'll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events. This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector. Ready to lead and grow? This is your next challenge.
**Responsibilities - You will do:**
- Coverage of and response to live inbound technical support cases
- Ability to handle the more complex and advanced cases and to provide support to junior level engineers
- Technical troubleshooting, analysis, and diagnosis of issues
- Issue replication / duplication
- Research into workarounds and solutions
- Documentation of activities and findings in a case tracking tool
- Maintain product knowledge and proficiency
- Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
- Position will involve performing customer training
- Teaching Intermediate and Custom level courses
- Training junior engineers to get to the next technical level
- Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
- Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers
**Requirements - You will have:**
- **Bachelor's degree in Chemical Engineering** or higher with Process simulation and/or optimization experience required - (Bachelor's degree in Mechanical, Electrical, Process, Petroleum Engineering, Computer Science or Computer Engineering might be a fit under evaluation)
- 5+ years of experience in process engineering or pipeline simulation.
- Experience with software application support or deployment in the Oil & Gas industry.
- English language verbal and written communication skills.
**A PLUS:**
- Customer service and technical support experience.
- Instruction/training experience.
- Experience with AVEVA's Pipeline Simulation products (e.g., PIM, PTS, SimSuite) or with AVEVA's SimSci products (e.g. APS, Pro/II, DynSim, APO, etc).
- Proficiency in other languages (mainly Portuguese and Spanish).
**USA Benefits include:**
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
**Hybrid working**
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
**Hiring process**
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
**About AVEVA**
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .
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0
Technical Sales Support Engineer for Network Solutions
95630 Lake Forest, California
Intel
Posted 1 day ago
Job Viewed
Job Description
**Job Details:**
**Job Description:**
At Intel, we are at the forefront of technological innovation, driving advancements in network and edge computing solutions. Our commitment to excellence and innovation empowers businesses and individuals to achieve more. We pride ourselves on fostering a collaborative and inclusive environment where creativity and innovation thrive.
We are seeking a dynamic and experienced Network and Edge Solutions Architect to join our team. This role is pivotal in designing and implementing cutting-edge network and edge computing solutions. As a key member of our Technical Sales Support team, you will provide technical expertise and support to our sales teams and customers, ensuring the successful deployment and integration of Intel's solutions.
**Key Responsibilities:**
+ Design and implement innovative network and edge computing solutions tailored to customer needs.
+ Collaborate with sales teams to provide technical expertise and support throughout the sales process.
+ Engage with customers to understand their requirements and deliver customized solutions.
+ Stay informed about industry trends and competitive landscape to drive strategic sales initiatives.
+ Conduct product demonstrations and technical presentations to showcase Intel's solutions.
+ Provide ongoing technical support and guidance to customers post-implementation.
+ Liaise with product development teams to relay customer feedback and influence future product offerings.
**As a successful candidate, you must possess:**
+ Strong technical expertise in network architecture and edge computing technologies.
+ Excellent communication and collaboration skills.
+ Proven skills to engage with customers and deliver tailored solutions.
+ Strong problem-solving skills and a customer-oriented mindset.
+ Experience in technical sales support or a related field is highly desirable.
Join Intel and be part of a team that is shaping the future of network and edge computing solutions. If you are passionate about technology and eager to make an impact, we want to hear from you! Apply now to embark on an exciting career journey with Intel.
**Qualifications:**
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel immigration sponsorship.
**Minimum Qualifications:**
+ A bachelor's degree in engineering, computer science, STEM or a related field.
+ 4+ years of proven experience in technical sales, with a strong understanding of Intel products and solutions and/or competitive equivalents.
**Preferred Qualifications:**
+ 4+ years of experience in:
+ Project management skills.
+ Communicating technical information to both internal and external audiences - ideally in Ethernet and/or connectivity technologies
**Job Type:**
Experienced Hire
**Shift:**
Shift 1 (United States of America)
**Primary Location:**
US, Oregon, Hillsboro
**Additional Locations:**
US, Arizona, Phoenix, US, California, Folsom, US, California, Santa Clara
**Business group:**
The Sales and Marketing Group (SMG) leverages the product portfolio to drive Intel's revenue growth and market expansion, blending strategic initiatives with dynamic sales efforts to capture and retain customers. SMG is responsible for empowering the sales force with tools and insights needed to close deals and build lasting customer relationships. Sales analytics and market research ensure strategies are both targeted and impactful. In SMG, disciplined execution, creativity, and ambition are celebrated, providing ample opportunities for career advancement and skill development.
**Posting Statement:**
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Position of Trust**
N/A
**Benefits:**
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:
Salary Range for jobs which could be performed in the US:
$111, ,310.00 USD
The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.
**Work Model for this Role**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
**Job Description:**
At Intel, we are at the forefront of technological innovation, driving advancements in network and edge computing solutions. Our commitment to excellence and innovation empowers businesses and individuals to achieve more. We pride ourselves on fostering a collaborative and inclusive environment where creativity and innovation thrive.
We are seeking a dynamic and experienced Network and Edge Solutions Architect to join our team. This role is pivotal in designing and implementing cutting-edge network and edge computing solutions. As a key member of our Technical Sales Support team, you will provide technical expertise and support to our sales teams and customers, ensuring the successful deployment and integration of Intel's solutions.
**Key Responsibilities:**
+ Design and implement innovative network and edge computing solutions tailored to customer needs.
+ Collaborate with sales teams to provide technical expertise and support throughout the sales process.
+ Engage with customers to understand their requirements and deliver customized solutions.
+ Stay informed about industry trends and competitive landscape to drive strategic sales initiatives.
+ Conduct product demonstrations and technical presentations to showcase Intel's solutions.
+ Provide ongoing technical support and guidance to customers post-implementation.
+ Liaise with product development teams to relay customer feedback and influence future product offerings.
**As a successful candidate, you must possess:**
+ Strong technical expertise in network architecture and edge computing technologies.
+ Excellent communication and collaboration skills.
+ Proven skills to engage with customers and deliver tailored solutions.
+ Strong problem-solving skills and a customer-oriented mindset.
+ Experience in technical sales support or a related field is highly desirable.
Join Intel and be part of a team that is shaping the future of network and edge computing solutions. If you are passionate about technology and eager to make an impact, we want to hear from you! Apply now to embark on an exciting career journey with Intel.
**Qualifications:**
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel immigration sponsorship.
**Minimum Qualifications:**
+ A bachelor's degree in engineering, computer science, STEM or a related field.
+ 4+ years of proven experience in technical sales, with a strong understanding of Intel products and solutions and/or competitive equivalents.
**Preferred Qualifications:**
+ 4+ years of experience in:
+ Project management skills.
+ Communicating technical information to both internal and external audiences - ideally in Ethernet and/or connectivity technologies
**Job Type:**
Experienced Hire
**Shift:**
Shift 1 (United States of America)
**Primary Location:**
US, Oregon, Hillsboro
**Additional Locations:**
US, Arizona, Phoenix, US, California, Folsom, US, California, Santa Clara
**Business group:**
The Sales and Marketing Group (SMG) leverages the product portfolio to drive Intel's revenue growth and market expansion, blending strategic initiatives with dynamic sales efforts to capture and retain customers. SMG is responsible for empowering the sales force with tools and insights needed to close deals and build lasting customer relationships. Sales analytics and market research ensure strategies are both targeted and impactful. In SMG, disciplined execution, creativity, and ambition are celebrated, providing ample opportunities for career advancement and skill development.
**Posting Statement:**
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Position of Trust**
N/A
**Benefits:**
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:
Salary Range for jobs which could be performed in the US:
$111, ,310.00 USD
The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.
**Work Model for this Role**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
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