66 Technical Support jobs in Portland
Technical Support Engineer
97201 Portland, Oregon
$70000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software company specializing in enterprise solutions, is seeking a highly skilled and customer-focused Technical Support Engineer to join their team in Portland, Oregon, US . This role is essential for providing high-level technical assistance and problem resolution to our diverse client base, ensuring maximum satisfaction and system uptime. You will be responsible for diagnosing and troubleshooting complex software issues, guiding customers through solutions, and escalating critical problems to development teams when necessary. The ideal candidate possesses a deep understanding of our client's product suite, exceptional analytical abilities, and outstanding communication skills. You will work closely with clients to understand their technical challenges, provide clear and concise explanations, and ensure timely and effective resolutions. Key responsibilities include managing support tickets, creating and maintaining technical documentation, and contributing to the continuous improvement of support processes. A passion for technology and a commitment to delivering unparalleled customer service are paramount. This is an exciting opportunity to become an integral part of a dynamic technical team, working on cutting-edge software solutions and supporting a global clientele.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve complex software issues and customer inquiries.
- Escalate unresolved issues to appropriate internal teams (e.g., development, QA) with detailed information.
- Document all support interactions, resolutions, and technical issues thoroughly.
- Create and update technical knowledge base articles, FAQs, and troubleshooting guides.
- Assist in the testing and quality assurance of software patches and updates.
- Identify recurring issues and provide feedback to product development for improvement.
- Guide customers through product configurations and usage best practices.
- Collaborate with sales and implementation teams to ensure a smooth customer onboarding experience.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Stay current with product updates and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support, customer service, or a similar role, preferably in a software environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Proficiency in troubleshooting software applications and diagnosing technical problems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with CRM or helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving and analytical skills.
- Customer-centric mindset with a passion for helping others.
- Ability to work independently and as part of a collaborative team.
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0
Technical Support Engineer
97201 Portland, Oregon
$70000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a highly skilled and customer-focused Technical Support Engineer to join their fully remote support team. This role is vital in ensuring our clients receive exceptional technical assistance and maintain optimal performance of our software products. You will be responsible for diagnosing and resolving complex technical issues, providing timely and effective solutions, and serving as a primary point of contact for escalated support requests. The ideal candidate possesses a deep understanding of software troubleshooting, strong analytical abilities, and excellent communication skills. As a remote employee, you will utilize advanced ticketing systems, remote access tools, and collaborative platforms to deliver outstanding support. Your responsibilities will include documenting technical issues and solutions, contributing to the knowledge base, and proactively identifying areas for product improvement. A passion for customer satisfaction and a commitment to technical excellence are essential.
Responsibilities:
This is a fully remote position, offering the flexibility to work from home. We provide robust remote work infrastructure, comprehensive training, and a supportive team environment designed for virtual collaboration. The ideal candidate is a self-motivated problem-solver with excellent time management skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with significant experience in technical support or systems administration, is required. We are looking for an individual with a strong customer-centric approach and the ability to clearly articulate technical solutions to both technical and non-technical users. This is an exciting opportunity to grow your career in a leading technology company.
Responsibilities:
- Provide expert-level technical support to clients via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues in a timely manner.
- Document all support interactions, resolutions, and technical findings accurately in the ticketing system.
- Escalate issues to appropriate engineering or development teams when necessary.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Proactively identify potential issues and provide recommendations for system improvements.
- Assist in training clients on the effective use of our software products.
- Stay current with product updates, new features, and industry best practices.
- Collaborate with cross-functional teams to ensure client satisfaction.
- Participate in on-call rotation as needed to provide 24/7 support.
This is a fully remote position, offering the flexibility to work from home. We provide robust remote work infrastructure, comprehensive training, and a supportive team environment designed for virtual collaboration. The ideal candidate is a self-motivated problem-solver with excellent time management skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with significant experience in technical support or systems administration, is required. We are looking for an individual with a strong customer-centric approach and the ability to clearly articulate technical solutions to both technical and non-technical users. This is an exciting opportunity to grow your career in a leading technology company.
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1
Senior Technical Support Specialist
97209 Portland, Oregon
$75000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-centric Senior Technical Support Specialist to join their dedicated team. This role is offered as a fully remote position, providing the opportunity to deliver expert technical assistance to clients from the comfort of your home office. The successful candidate will be responsible for providing advanced troubleshooting and support for complex technical issues across a range of software and hardware products. You will serve as a point of escalation for junior support staff, offering guidance and resolution for challenging customer inquiries. Key responsibilities include diagnosing and resolving intricate technical problems, documenting solutions, and contributing to the knowledge base. You will also be involved in analyzing support trends, identifying root causes of recurring issues, and providing feedback to product development teams for continuous improvement. Exceptional communication skills are paramount, as you will be interacting with customers via phone, email, and chat, ensuring a positive and efficient support experience. A deep understanding of common operating systems, network protocols, and various software applications is essential. The ability to explain technical concepts clearly and concisely to non-technical users is critical. This is a remote-first role, requiring a dedicated workspace, reliable internet connection, and the ability to manage your workload independently. We are looking for candidates with at least 5 years of experience in a technical support or helpdesk role, preferably in a senior capacity. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Certifications such as CompTIA A+, Network+, or ITIL are a plus. If you are a problem-solver with a passion for technology and a commitment to outstanding customer service, this remote opportunity is ideal for you.
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2
Senior Technical Support Specialist
97205 Portland, Oregon
$75000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Technical Support Specialist to provide exceptional technical assistance to their diverse customer base. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be responsible for diagnosing and resolving complex technical issues across a range of software and hardware, providing timely and effective solutions, and contributing to the overall improvement of our customer support services. The ideal candidate possesses a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. You will act as a point of escalation for challenging technical problems and mentor junior support staff. Key responsibilities include:
- Responding to and resolving escalated customer support tickets via phone, email, and chat.
- Diagnosing and troubleshooting complex hardware, software, and network issues.
- Providing clear and concise technical guidance and solutions to end-users.
- Documenting technical solutions and creating knowledge base articles.
- Identifying recurring technical issues and recommending solutions to prevent future occurrences.
- Collaborating with engineering and product teams to report bugs and suggest product improvements.
- Managing and maintaining support tools and systems.
- Mentoring and training junior technical support staff.
- Participating in on-call rotations to provide after-hours support.
- Developing and implementing new support processes and procedures to enhance efficiency.
- Ensuring customer satisfaction by providing timely, accurate, and professional support.
- Staying current with the latest technological advancements and support methodologies.
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3
Remote Technical Support Engineer
97201 Portland, Oregon
$70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Remote Technical Support Engineer to provide exceptional assistance to their user base. This is a fully remote position, ideal for an individual who excels at diagnosing and resolving complex technical issues from a home office environment. You will be responsible for troubleshooting software and hardware problems, guiding users through solutions, and contributing to the knowledge base to improve support efficiency. The ideal candidate possesses strong analytical abilities, excellent communication skills, and a deep understanding of various technical systems.
Responsibilities:
Responsibilities:
- Provide first-level and second-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues for a diverse range of products and services.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate complex technical issues to senior support engineers or development teams when necessary.
- Contribute to the creation and maintenance of a comprehensive knowledge base, FAQs, and troubleshooting guides.
- Identify recurring technical issues and provide feedback to product development teams for product improvement.
- Monitor system performance and proactively address potential issues.
- Assist in the onboarding and training of new support team members.
- Ensure customer satisfaction by providing timely, effective, and professional support.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotation as needed to provide 24/7 support.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of hardware components and configurations.
- Excellent diagnostic and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Customer-centric approach with a passion for helping others.
- Certifications like CompTIA A+, Network+, or Microsoft certifications are a plus.
- Ability to adapt quickly to new technologies and evolving product lines.
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4
Remote Technical Support Lead
97201 Portland, Oregon
$85000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is seeking a motivated and experienced Remote Technical Support Lead to manage and enhance their customer support operations. This is a fully remote position, allowing you to contribute from anywhere within the US. The Technical Support Lead will be responsible for overseeing a team of support specialists, ensuring timely and effective resolution of customer technical issues. You will play a crucial role in developing and implementing support strategies, improving support processes, and enhancing the overall customer experience. Key responsibilities include managing support ticket queues, monitoring team performance metrics, providing ongoing training and coaching to support staff, and escalating complex issues to engineering or product teams. You will also be involved in creating and updating knowledge base articles, troubleshooting guides, and other support documentation. Gathering customer feedback and identifying trends to inform product development and service improvements will be an essential part of the role. The ideal candidate will have a strong background in technical support, with at least 5 years of experience, including a minimum of 2 years in a leadership or supervisory capacity. Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software is required. Excellent problem-solving, communication, and interpersonal skills are essential for success in this remote leadership role. A strong understanding of software applications, operating systems, and network fundamentals is necessary. Experience in a SaaS environment is highly preferred. If you are passionate about customer success, possess strong leadership qualities, and are looking for a rewarding remote opportunity, we encourage you to apply.
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5
Senior Technical Support Engineer
97204 Portland, Oregon
$95000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Technical Support Engineer to join their fully remote customer success team. In this role, you will be the primary point of contact for customers experiencing complex technical issues with our cutting-edge software solutions. You will leverage your deep product knowledge, troubleshooting expertise, and excellent communication skills to provide timely and effective resolutions, ensuring high levels of customer satisfaction and retention. The ideal candidate possesses a strong technical background, a passion for problem-solving, and the ability to articulate technical information clearly to both technical and non-technical users. This is a remote-first position, demanding self-discipline, strong organizational skills, and the ability to collaborate effectively with distributed teams.
Key Responsibilities:
Qualifications:
This fully remote role offers the opportunity to make a significant impact on customer success and product adoption.
Key Responsibilities:
- Provide advanced technical support to customers via multiple channels, including phone, email, and chat, resolving complex software-related issues.
- Diagnose, troubleshoot, and replicate customer-reported problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to engineering and development teams, providing detailed documentation and insights.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Proactively monitor customer systems and identify potential issues before they impact performance.
- Conduct technical training sessions for customers and internal support staff.
- Contribute to product improvement by relaying customer feedback and feature requests to product management and engineering.
- Manage and prioritize a queue of support tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
- Collaborate closely with sales, account management, and engineering teams to ensure a seamless customer experience.
- Mentor and guide junior technical support engineers, sharing knowledge and best practices.
- Stay up-to-date with product updates, new features, and industry trends.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field; or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or customer service roles, with a focus on software products.
- Proven experience troubleshooting complex software issues and providing advanced technical assistance.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software architectures.
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
- Experience working effectively in a fully remote, fast-paced environment.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Customer-centric mindset with a strong commitment to customer satisfaction.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
This fully remote role offers the opportunity to make a significant impact on customer success and product adoption.
Apply Now
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6
Senior Technical Support Engineer
97201 Portland, Oregon
$95000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated team in Portland, Oregon, US . In this critical role, you will be at the forefront of assisting our valued customers with complex technical challenges related to our cutting-edge software solutions. You will provide in-depth troubleshooting, problem diagnosis, and resolution for software-related issues, ensuring maximum customer satisfaction and minimal disruption. This position requires a profound understanding of software architecture, network protocols, and database management. Your responsibilities will include responding to escalated customer support tickets, analyzing system logs, replicating customer environments, and collaborating with development and QA teams to identify root causes and implement permanent fixes. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and self-help resources for our customer base. The ideal candidate will possess exceptional analytical and problem-solving skills, with a keen eye for detail. Strong communication and interpersonal skills are essential for effectively interacting with customers of varying technical backgrounds, as well as internal stakeholders. This role is based in our Portland, Oregon, US office, demanding your presence to foster team collaboration and access to on-site resources. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in technical support or a similar role, is required. Expertise in enterprise-level software support, scripting languages (e.g., Python, Bash), and familiarity with cloud platforms (AWS, Azure, GCP) are highly desirable. This is an excellent opportunity for a motivated individual to contribute to a fast-paced, innovative environment and make a significant impact on customer success.
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7
Senior Technical Support Specialist
97205 Portland, Oregon
$75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to provide advanced technical assistance and problem resolution for our diverse user base. This role is crucial for ensuring the smooth operation of our IT systems and delivering exceptional support experiences. You will be responsible for diagnosing and resolving complex technical issues across various platforms, including hardware, software, and network infrastructure. The ideal candidate will possess a deep understanding of IT troubleshooting methodologies, excellent communication skills, and a strong commitment to customer satisfaction. You will also be involved in creating and maintaining support documentation, training junior support staff, and identifying opportunities to improve support processes and user experience. This position requires a proactive approach to problem-solving and the ability to work effectively under pressure.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve complex technical problems efficiently and accurately.
- Respond to user support requests via various channels (phone, email, ticketing system).
- Document all support interactions, resolutions, and recurring issues.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Train and mentor junior technical support staff.
- Identify trends in support issues and recommend proactive solutions.
- Escalate unresolved issues to appropriate IT teams or vendors.
- Assist in the testing and deployment of new software and hardware.
- Contribute to the continuous improvement of IT support services and processes.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly valued.
- Minimum of 5 years of experience in technical support or a related IT role.
- Proven expertise in troubleshooting Windows and macOS environments.
- Strong knowledge of network protocols, hardware, and software troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving and analytical skills.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively.
- Experience with cloud platforms (e.g., AWS, Azure) is a plus.
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8
Senior Technical Support Engineer
97204 Portland, Oregon
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leader in providing advanced software solutions, is actively seeking a Senior Technical Support Engineer to join their dedicated customer service and helpdesk team. This is a fully remote position, allowing you to provide exceptional support to our global customer base from the comfort of your home. As a Senior Technical Support Engineer, you will be the primary point of contact for resolving complex technical issues, troubleshooting software applications, and ensuring customer satisfaction. You will leverage your deep technical knowledge and problem-solving skills to assist users and contribute to the overall success of our product.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex software and system issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently and accurately.
- Document customer interactions, technical issues, and resolutions in a clear and concise manner within the ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs to empower customers and support staff.
- Assist in the training of junior support engineers and share technical expertise.
- Identify trends in customer issues and provide feedback to the product and engineering teams for product improvement.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Contribute to the continuous improvement of support processes and customer service standards.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven ability to troubleshoot complex software, hardware, and network issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with scripting languages (e.g., PowerShell, Bash) is a plus.
- This is a fully remote position, so no physical presence is required in Portland, Oregon, US .
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