102 Technical Support jobs in Ridgefield

The Company

Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team's extensive knowledge, experience, and dedication have earned us the reputation as a trusted industry leader. To help us achieve this, we surround ourselves with creative and empowered team members who exemplify our core values of customer focus, quality, continuous learning, commitment, and collaboration.

Stenograph offers the most advanced stenographic machines and computer-aided transcription software for the unique technology needs required by court reporters and captioners. In addition, Stenograph's custom-built automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry, including digital reporters, transcriptionists, and agencies. We are uniquely positioned as the only provider of a complete end-to-end integrated solution, providing our customers with tools and solutions to capture and produce an accurate verbatim transcript. Our team also provides training materials and professional development courses, that provide our customers with the tools and expertise needed to thrive in the fast-paced industry. Stenograph's support, commitment, and advocacy have solidified our position as a respected industry leader.

Stenograph is owned by The Heico Companies, LLC, and is a certified Woman-owned Business Enterprise (WBE). For over 40 years, The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit. They now have over 9,000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue. The Heico Companies believe that great, game-changing ideas can come from anyone, anywhere in our organization.

The Position

The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products.

Job Description

Primary Responsibilities

• Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
• Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
• Use rigorous logic and troubleshooting methods to find effective solutions.
• Practice attentive and active listening.
• Achieve and maintain technical competency.
• Stay up to date with the latest technologies.
• Test new hardware and software.
• Resolve issues with our hardware and software.
• Understand, review, and apply current departmental and company policies and procedures.
• Keep records of customer interactions, create orders, leads and service documents in the company database.
• Create technical documents for departmental and customer use.

Job Requirements

• Associate degree or better, or related business experience.
• Previous technical support or related technical experience a plus.
• Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
• Ability to maintain a positive attitude and professional manner within a customer service environment.
• Reliable and punctual attendance.
• Good problem solving and communication skills.

This position is located in Downers Grove, Illinois and will have a hybrid work schedule. The hybrid work schedule is Monday and Friday remote work and Tuesday, Wednesday and Thursday in office in Downers Grove, IL.

Hourly rate: $8.00- 19.00 per hour

Upon joining Stenograph, you will have access to multiple Medical and Dental options. Vision, Health Savings Account (HSA), Dependent Care FSA, Healthcare FSA, Voluntary Benefit Plans, 401(k), and Paid Time Off (PTO). Our benefit options start after 60 days of employment.

EOE M/F/D/V

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The Company

Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team's extensive knowledge, experience, and dedication have earned us the reputation as a trusted industry leader. To help us achieve this, we surround ourselves with creative and empowered team members who exemplify our core values of customer focus, quality, continuous learning, commitment, and collaboration.

Stenograph offers the most advanced stenographic machines and computer-aided transcription software for the unique technology needs required by court reporters and captioners. In addition, Stenograph's custom-built automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry, including digital reporters, transcriptionists, and agencies. We are uniquely positioned as the only provider of a complete end-to-end integrated solution, providing our customers with tools and solutions to capture and produce an accurate verbatim transcript. Our team also provides training materials and professional development courses, that provide our customers with the tools and expertise needed to thrive in the fast-paced industry. Stenograph's support, commitment, and advocacy have solidified our position as a respected industry leader.

Stenograph is owned by The Heico Companies, LLC, and is a certified Woman-owned Business Enterprise (WBE). For over 40 years, The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit. They now have over 9,000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue. The Heico Companies believe that great, game-changing ideas can come from anyone, anywhere in our organization.

The Position

The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products.

Job Description

Primary Responsibilities

• Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
• Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
• Use rigorous logic and troubleshooting methods to find effective solutions.
• Practice attentive and active listening.
• Achieve and maintain technical competency.
• Stay up to date with the latest technologies.
• Test new hardware and software.
• Resolve issues with our hardware and software.
• Understand, review, and apply current departmental and company policies and procedures.
• Keep records of customer interactions, create orders, leads and service documents in the company database.
• Create technical documents for departmental and customer use.

Job Requirements

• Associate degree or better, or related business experience.
• Previous technical support or related technical experience a plus.
• Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
• Ability to maintain a positive attitude and professional manner within a customer service environment.
• Reliable and punctual attendance.
• Good problem solving and communication skills.

This position is located in Downers Grove, Illinois and will have a hybrid work schedule. The hybrid work schedule is Monday and Friday remote work and Tuesday, Wednesday and Thursday in office in Downers Grove, IL.

Hourly rate: $8.00- 19.00 per hour

Upon joining Stenograph, you will have access to multiple Medical and Dental options. Vision, Health Savings Account (HSA), Dependent Care FSA, Healthcare FSA, Voluntary Benefit Plans, 401(k), and Paid Time Off (PTO). Our benefit options start after 60 days of employment.

EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Manager

As a Technical Support Manager, based in Chicago, you will lead a team that operates as a first point of contact for Adyen's merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day, you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management, and Sales to provide white glove service and support.

Our team is merchant-focused, highly motivated and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business, we operate throughout time zones using a follow the sun principle. Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.

What you'll do

• Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
• Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
• Help define and clearly communicate objectives and key results for the Support team
• Institute accountability, track team progress and success, and present results to Senior Leadership

Who you are

• You are a people leader who can apply focus and drive change and have between 3-6 years of experience managing technical support teams
• You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
• You are able to serve as an escalation point to varied technical support requests and issues
• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You have strong communication skills and the ability to interact with others clearly and empathetically
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
• Must be willing to travel, both domestically and internationally where required

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

The annual base salary range for this role is $125,000 - $170,000; to learn more about our compensation philosophy, please click here.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity.

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

As a Technical Support Manager you will be responsible for managing a global team of MIM technical experts. You will develop a deep understanding of MIM's software infrastructure and customer base to strengthen your team's ability to provide an excellent customer experience.

The Technical Support Manager must be organized, adaptable, and enthusiastic. We are currently seeking an individual who has technical experience within a hospital setting, passionate about people management, and provides innovative solutions for everyday to more complex problems.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Job Description

WHAT YOU'LL DO:

• Develop a technical knowledge base with regard to MIM's infrastructure and act as a technical resource to your team

• Build measurable individual and team goals aligned with the overall objectives of the organization

• Continuously improve service procedures, policies, and standards

• Lead the team by building internal support resources, providing coaching, and being an advocate for both customers and team members

• Analyze customer data to pull out actionable insights with the ability to clearly communicate to key stakeholders

• Communicate customer behavioral trends to other departments

• Collaborate with global teams to build processes focused on scalability

• Resource plan for the team pivoting based on business needs

• Participate in the hiring process by interviewing and selecting top talent

WHAT YOU WILL NEED:

• 3+ years of management experience preferred

• Computer networking, connectivity, and software troubleshooting experience

• Working with DICOM and PACS systems a plus

• Strong written and verbal communication, organizational, and time management skills

• Strong analytical and critical thinking abilities in approaches to problem solving

What You'll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

For U.S. based positions only, the pay range for this position is $101,600.00-$152,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: October 14, 2025

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITES:

The Technical Support Representative will provide to customers, both external and internal, a primary

contact for the exchange of technical assistance and information. This assistance can vary from product

selection or application guidance to operational troubleshooting for our products.

DUTIES AND RESPONSIBILITIES

• Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person.

• Able to speak or give presentations and/or training to both internal and external customers.

• Process RMA's in a timely manner Process warranty/non-warranty orders.

• Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed.

• Work closely with engineering, and manufacturing teams to facilitate information with customers.

• Support the product management function and work closely with the Service and Quality Assurance departments.

• Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer.

• Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction.

• Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property.

• The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets.

• Ability to travel intermittently as needed - 10%

• All other duties as assigned.

EDUCATION AND EXPERIENCE

• Associates Degree or Continued Education in Electronics, Computer Science, or Programming or Military experience with MOS and Avionics or Electronics desirable.

• Experience with electrical control systems

• Experience with PLC, Multi plex systems, industrial control systems preferred

• Experience with heavy duty mobile equipment

• Experience with J1939

• Experience in the Fire Suppression Industry desired

• Mechanically inclined with an ability to diagnose issues quickly

• Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products

OTHER QUALIFICATIONS

• Knowledge of ERP and CRM systems

• Proficient in Microsoft Office Suite

PHISICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit and talk or hear. The

employee is frequently required to walk and use hands to handle or feel. The employee is occasionally

required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift

and /or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific vision

abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this position, the employee may be occasionally exposed to wet and/or

humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in

the work environment is usually low to moderate typical of an office with occasional work requiring hearing

and eye protection.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $44,500.00 - $66,700.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Hale

**Job Description Summary**
This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
a Technical Support Manager you will be responsible for managing a global team of MIM technical experts. You will develop a deep understanding of MIM's software infrastructure and customer base to strengthen your team's ability to provide an excellent customer experience.
The Technical Support Manager must be organized, adaptable, and enthusiastic. We are currently seeking an individual who has technical experience within a hospital setting, passionate about people management, and provides innovative solutions for everyday to more complex problems.
**Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**
**Job Description**
**WHAT YOU'LL DO:**
+ Develop a technical knowledge base with regard to MIM's infrastructure and act as a technical resource to your team
+ Build measurable individual and team goals aligned with the overall objectives of the organization
+ Continuously improve service procedures, policies, and standards
+ Lead the team by building internal support resources, providing coaching, and being an advocate for both customers and team members
+ Analyze customer data to pull out actionable insights with the ability to clearly communicate to key stakeholders
+ Communicate customer behavioral trends to other departments
+ Collaborate with global teams to build processes focused on scalability
+ Resource plan for the team pivoting based on business needs
+ Participate in the hiring process by interviewing and selecting top talent
**WHAT YOU WILL NEED:**
+ 3+ years of management experience preferred
+ Computer networking, connectivity, and software troubleshooting experience
+ Working with DICOM and PACS systems a plus
+ Strong written and verbal communication, organizational, and time management skills
+ Strong analytical and critical thinking abilities in approaches to problem solving
What You'll Get:
+ Hybrid work environment so you can work remotely as well as enjoy the office
+ Permissive time off
+ A 401(k) with a 4% match
+ Tuition reimbursement programs
+ Relaxed office setting where jeans are the norm
+ Free snacks and beverages at the office
+ 24-hour access to an in-office fitness center
For U.S. based positions only, the pay range for this position is $101,600.00-$152,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: October 14, 2025

Our client is seeking a highly skilled and experienced Technical Support Lead to manage and mentor a team of support specialists in Chicago, Illinois . This role will be instrumental in ensuring the highest level of customer satisfaction by providing timely and effective technical assistance. The ideal candidate will possess strong leadership qualities, extensive knowledge of IT support processes, and a passion for delivering exceptional customer service. This position offers a hybrid work model, blending remote flexibility with essential in-office collaboration.

Key responsibilities include:

• Leading, training, and motivating a team of technical support specialists.
• Overseeing daily support operations, ensuring efficient ticket management and resolution.
• Developing and implementing support policies, procedures, and best practices.
• Serving as an escalation point for complex technical issues.
• Monitoring support queues and ensuring Service Level Agreements (SLAs) are met.
• Identifying recurring issues and collaborating with development and operations teams to implement permanent solutions.
• Creating and maintaining knowledge base articles and troubleshooting guides.
• Conducting performance reviews and providing ongoing feedback to team members.
• Reporting on key support metrics and team performance to management.
• Fostering a customer-centric approach within the support team.

Essential qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a leadership or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent troubleshooting, problem-solving, and diagnostic skills.
• Exceptional customer service, communication, and interpersonal skills.
• Ability to manage and motivate a team effectively.
• Experience in developing and delivering technical training is a plus.
• Familiarity with ITIL best practices is desirable.
• This hybrid role requires the ability to work both remotely and from our Chicago office on a regular basis.

Join our client's dynamic team and play a vital role in maintaining seamless technical operations and ensuring customer loyalty.

Job Description:

Customer Technical Support Representative - Part Time

Location:

Remote, CA, USA

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role:

zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year. zyBooks continues to grow rapidly, having started in 2012 to revolutionize college computer science, engineering, math, and statistics courses via web-native interactive learning that replaces traditional textbooks and homeworks. The position involves utilizing an electronic ticketing system with students and instructors, to answer platform questions, examine and sometimes directly address content/platform bug reports, handle escalated tickets, and more. People with strong technical aptitude, good troubleshooting, great communication, and a passion to help people, can thrive in this position.

Desired features in a candidate include:

• Pursuing a degree in Computer Science, Engineering, Math, or a related field.

• Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly.

• Availability early mornings, afternoons, evenings, and weekends (flexible around school schedule)

• Strong written communication skills.

• Accuracy, attention to detail, professionalism, reliability.

Job Responsibilities:

• Reviewing student/instructor feedback on the material and platform.

• Addressing or escalating the feedback appropriately.

• Helping students with accounts and subscriptions.

• Helping instructors with course setup.

• Responding promptly and professionally to customer inquiries to ensure customer satisfaction.

• Acknowledging and resolving customer complaints.

• Communicating with customers through a ticketing system.

• Deep product knowledge, enough to be able to answer questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Processing feedback coming from our unique integrated feedback system and making small content corrections/improvements.

zyBooks is an innovative digital-only college publisher, focused on CS, engineering, math, and statistics, with over 150 employees and growing rapidly. Wiley acquired zyBooks in 2019, with zyBooks continuing to operate as a unit.

About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business,Wileymakesmeaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company's headquartersare located inHoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin,disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@ for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

17 USD to 23 USD #LI-CW1

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

• Responds promptly and professionally.

• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.

• Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.

• Effectively troubleshoots, replicates and develops workarounds for client issues.

• Documents and communicates the results to the client and/or Corporate Development.

• Maintains appropriate records of client contact through the CRM system.

• Uses Knowledge Management database to locate solutions to issues.

• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.

• Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.

• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.

• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.

• Assists in new product pilots and roll outs to other departments and clients.

• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.

• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.

• Mentors and trains newly hired associates to ensure successful integration into the role.

• Identifies training needs for the department and assists with training development programs. Provides feedback to management.

• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.

• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

• Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.

• Assists in developing internal documentation to support new features and procedures for product enhancements.

• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 1 - 3 Years ADP Client Services or equivalent outside experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's Degree Preferred or Equivalent in Education - Experience

• MCP Preferred or Equivalent experience

• Microsoft office suite, client server, Operating Systems, TCP/IP

• Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.