What Jobs are available for Technical Support in San Jose?

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company’s expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users’ needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than one hundred countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.

Job Title: Technical Support Engineer

Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business grow. Providing customers with good services is the core philosophy and within our gene. The individual will support the team with the customer’s technical issues via phone call, e-mail, remote session or on-site support. Technical Support Engineer is responsible for handling advanced technical issues, or cases in critical situations. They may take over cases from junior support engineer.

Responsibilities:

• Responsible for handling advanced technical issues including but not limited in hardware, software and cloud.
• Assist junior support engineer to troubleshooting
• Understanding how customers are using our product, what is their system architecture and propose solutions to optimize customer’s system.
• Creating/maintaining knowledge base/how to article/instruction for the product, to provide better customer to the customer.
• Take customer satisfaction as a priority, support TSE team leader review and improve support processes to enhance efficiency and effectiveness.
• Other duties as assigned.

Qualifications:

• 5+ years of experience in CCTV/video security equipment industry
• Bachelor’s degree in computer programming, audio/visual or related field.
• Excellent technical experience of higher-end CCTV, Access Control systems, VSaaS, VMS and other security equipment
• Excellent customer-centric mindset with problem-solving abilities.
• With accountability, follow up items until it is complete.
• With accountability, follow up items until it is complete.
• Position requires to be onsite.
• Additional duties relating to the job may be added at the Manager’s discretionary.

Benefits:

• Competitive salary with commission-based incentives.
• Comprehensive training and ongoing professional development opportunities.
• Health insurance, retirement plans, and other benefits.
• Opportunities for career advancement and growth within the company.
• Positive and collaborative work environment with a supportive team culture.

If you are passionate about being technical and enjoy building relations with customers, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your resume outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Experience: 3 years in the related field

Posted: Mar 1, 2025

FranklinWH Energy Storage Inc. is seeking a Technical Support Engineer to join our team in San Jose, CA. In this role, you will be responsible for servicing, repairing, and maintaining residential battery systems while ensuring strict compliance with safety regulations.

1. Provide technical support for residential energy storage systems.
2. Diagnose and repair system issues to ensure optimal performance.
3. Conduct routine maintenance and inspections to uphold safety standards.
4. Collaborate with engineering teams to improve system efficiency.
5. Assist customers with troubleshooting and technical inquiries.

1. Bachelor’s degree in Industrial or Electrical Engineering.
2. 36 months of experience in technical maintenance and electrical systems operation.
3. Strong problem-solving skills and ability to work in a fast-paced environment.
4. Excellent communication and customer service abilities.

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. This is a full-time position. Our generous benefits package includes:

• a 401(k) Retirement Plan.
• Medical/dental/life/disability program.
• PTO, and sick days.
• Life insurance and long-term disability.

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ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you? Are you looking for an opportunity to use your passion for information systems and software to help companies solve technical issues and successfully implement software solutions?

If you have a proven track record of technical success with Windows networks, then keep reading.

Software Pursuits has used expert support to build its strong reputation with customers. From assisting prospects with configuring an optimal setup to quickly resolving technical issues for existing customers, our technical support team strives to build long-lasting customer relationships.

You will be working with our sales, development, and technical support teams to provide an exceptional experience for our customers. This is a highly technical and demanding position.

The duties and responsibilities of a Technical Support Engineer are broken into 3 distinct sections:

Supporting existing customers and prospects with technical issues is priority one and will consume 60% to 80% of your day (more during peak busy times).

• Prompt handling of phone calls, emails, and website chats from prospects and customers.
• Provide remote assistance to customers through Zoom.
• Take ownership of your cases and ensure a positive customer experience while working toward resolution.
• Help develop Knowledge Base articles and other support resources.

10% to 30% of your day will be spent assisting prospects with understanding and deploying our products. You will be expected to become a product expert.

• Quickly understand customer needs and environment.
• Master all features within our products to advise on best implementation.
• Maintain a friendly demeanor and a genuine interest in helping customers.

Approximately 10% of your day will be dedicated to testing our products to prevent issues and enhance reliability.

• Use our lab and test computers to run tests during downtime.
• Conduct detailed testing requiring strong attention to detail.

A strong foundation in Windows networking is essential. Our support is non-scripted, and you should be able to quickly understand customer environments and resolve issues.

• College degree in computer sciences or related field preferred.
• 2-4 years of high-level technical support experience (recent graduates considered if qualified).
• Deep understanding of Windows networks and servers.
• Proficiency in Windows, MS Office, Outlook, and Internet technologies.
• Basic SQL query knowledge is a plus.
• Familiarity with HubSpot is a plus.
• Strong communication, organizational, and teamwork skills.
• Willingness to learn new tasks and stay updated with technology.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales, Business, Education
• Industries: Wireless, Telecommunications, Communications Equipment

Overview

Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer:

• Competitive Pay and Bonuses.
• Vacation, Sick leave, and Paid Holidays.
• Employee Referral Program
• Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
• Medical, Dental, and Vision Insurance Benefits
• Community involvement opportunities & employee appreciation events.
• State of the art, climate-controlled facility.
• Gourmet coffee, beverages, snacks, and lunches are available in our café.
• Employee Lounge with ping-pong table and football table for downtime and employee fun!

Where are we?

We are located at Ultrapark 1, La Aurora, Heredia.

POSITION SUMMARY

The primary function of this position is providing day-to-day leadership and supervision of the Costa Rica DEXIS technical support team monitoring performance and quality metrics to identify and drive continuous process improvement through the use of Envista Business System (EBS) tools. The candidate will have strong interpersonal skills, customer focused, and results driven.

This position will be an onsite in-office role, with core department hours of 7:00am - 5:00pm CT.

Essential Duties and Responsibilities

• Provide training, coaching, motivation, and mentoring to ensure individual and key performance indicators (KPI) are met or exceeded
• Assist other Technical Support leadership in developing and implementing countermeasures for continuous improvement
• Implement Technical Support policies and procedures and direct activities that ensure the delivery of world-class service to our customers, while maintaining profitability
• Ensure moderate to expert product knowledge exists within self and direct reports
• Ensure ISO and FDA requirements are met within functional area
• Manage customer escalations to resolution
• Document session notes and complaints in appropriate systems.
• Handle other duties and projects as assigned

Job Requirements:

The Technical Support Supervisor must be hands-on and detail-oriented, but also able to see the big picture. This role will have direct influence and impact to the Technical Support team members. Consistency in applying policies and procedures is critical. This role is very customer focused providing accurate information to all relevant constituents. The individual must be a professional, who can deliver results and develop the talent in their group. The Technical Support Supervisor must have strong interpersonal and communications skills. The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to make difficult business decisions, especially those that involve people. The individual must be skilled to lead a team through the change curve and adoption of presented process, procedure, product, or responsibility changes.

MINIMUM REQUIREMENTS

• 4-year college degree or equivalent industry experience.
• 3 years of previous leadership experience
• 1 year call center management/technical support/help desk leadership experience
• 3 years Advanced troubleshooting and administration knowledge of Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks
• Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)

PREFERRED REQUIREMENTS

• Excellent verbal and written communication skills necessary to troubleshoot equipment by phone with service technicians, as well as solve application problems with the end users
• Understanding lean management via Envista Business System (EBS)
• Leadership – Must be able to inspire others to act on key initiatives.
• Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc.
• Influence – Must be able to influence direct reports, peers, leadership staff, internal and external customers.
• Results orientation – Must consistently deliver results.
• Communication – Must be able to effectively communicate in both written and verbal forms.
• Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism.
• Positive Attitude – Does what it takes to successfully accomplish goals

Operating Company: DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Experience: 3 years in the related field

Posted: Mar 1, 2025

FranklinWH Energy Storage Inc. is seeking a Technical Support Engineer to join our team in San Jose, CA. In this role, you will be responsible for servicing, repairing, and maintaining residential battery systems while ensuring strict compliance with safety regulations.

1. Provide technical support for residential energy storage systems.
2. Diagnose and repair system issues to ensure optimal performance.
3. Conduct routine maintenance and inspections to uphold safety standards.
4. Collaborate with engineering teams to improve system efficiency.
5. Assist customers with troubleshooting and technical inquiries.

1. Bachelor’s degree in Industrial or Electrical Engineering.
2. 36 months of experience in technical maintenance and electrical systems operation.
3. Strong problem-solving skills and ability to work in a fast-paced environment.
4. Excellent communication and customer service abilities.

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. This is a full-time position. Our generous benefits package includes:

• a 401(k) Retirement Plan.
• Medical/dental/life/disability program.
• PTO, and sick days.
• Life insurance and long-term disability.

At Orionyx Engineering Ltd. ,The Technical Support Representative serves as the primary point of contact for clients and employees seeking technical assistance with engineering products, software, and services. This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and user experience.

This is a remote role strictly for candidates within the United States.

• Technical Assistance:
  • Respond to inbound support requests via phone, email, and chat in a timely manner.
  • Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users.
  • Document and track support requests in the ticketing system, ensuring all interactions are logged accurately.
• Customer Interaction:
  • Communicate effectively with clients and team members to understand and resolve technical problems.
  • Provide clear and concise explanations, ensuring that users understand the solutions provided.
  • Follow up with customers to ensure issues are resolved satisfactorily and to gather feedback on support experiences.
• Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement.
• Participate in team meetings to discuss common issues and collaborate on solutions or knowledge sharing.
• Assist in the development of FAQs, support documentation, and training materials for users.
• Product Knowledge:
  • Maintain up-to-date knowledge of the companys products, services, and industry trends to provide accurate support.
  • Engage in continuous learning through training sessions, product updates, and self-study to enhance technical expertise.
• Troubleshooting and Problem-Solving:
  • Analyze complex technical issues and devise effective solutions, utilizing critical thinking and problem-solving skills.
  • Test and replicate issues reported by users to understand the root cause and facilitate resolution.
  • Escalate unresolved issues to higher-level technical support or engineering teams as necessary.
• Quality Assurance:
  • Ensure adherence to service level agreements (SLAs) and performance metrics by providing prompt and effective support.
  • Participate in quality assurance initiatives, providing feedback on support processes and customer interactions.
• User Training:
  • Conduct virtual training sessions and webinars to educate users on product features, troubleshooting tips, and best practices.
  • Create and update training materials and user guides to enhance user understanding and efficiency.
• Reporting:
  • Generate and analyze reports on support metrics, customer feedback, and recurring issues to identify trends and areas for improvement.
  • Assist in preparing reports for management that summarize support activities and highlight potential enhancements.

• Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered.
• Experience: 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment.
• Technical Skills:
  • Proficiency in troubleshooting hardware and software issues, including operating systems, applications, and networking.
  • Familiarity with engineering tools, software applications, and industry-specific technologies.
  • Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom).
• Interpersonal Skills: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to resolving customer issues.
• Organizational Skills: Effective time management and multitasking skills, with the ability to prioritize tasks in a remote environment.

• Fully remote position with flexible working hours; may require occasional overtime or on-call availability.
• Ability to work independently while maintaining effective communication with team members and management.

Job Types: Full-time

Pay: From $27.50 - $32.50 per hour

Schedule: Monday to Friday (8 hours daily)

Select how often (in days) to receive an alert: Create Alert

Location: San Jose, California, United States

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Join us in supporting our Global Service network and help us build a world-class field engineering organization. This position requires seasoned enterprise software and hardware technical knowledge and understanding, to be Service oriented, and Quality experienced Engineer. The Engineer will help maintain technical information, provide technical information to education and service teams, and may assist with teaching and presenting technical hardware/software to many audiences. Your primary role will be handling escalation issues from our Service help desk department. Understanding the root cause from an engineering and quality perspective, as well as helping solve complex issues and providing these solutions throughout the service teams. You will be working alongside Product managers, architects, engineers, developers, logistics teams, quality teams, and service teams to help bridge and close the gap between engineering and customer escalation issues. Your impact will be directly responsible for ensuring our commitment to product quality, service, and engineering excellence.

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Help build, automate, and maintain lab and test systems
• Help with understanding issues escalated by L1-L2 engineering and finding a solution within a reasonable timeframe
• Understand the root cause by helping to generate a root cause analysis, triage, and postmortem analysis with the help of testing in the lab, engineering assistance and tracking these daily until the root is found. This means working with various engineering teams, quality teams, and product managers to help narrow the root of the problem
• Must be organized and be able prioritize and track service escalation issues, record and keep records, and maintain various types of test logs for review
• Able to articulate issues to customers and help with finding resolutions so that they can understand engineering and management on these issues and vice versa with engineering and the customer issues
• Must be able to duplicate field issues and test right away for low level confirmations. Review findings with engineering
• Help with creating test plans to help identify root issues
• Create and maintain Knowledge Articles, such as SOPs, best practice guides, and troubleshooting guides
• Assist with training team as the SME on creating and reviewing education and training material
• Comfortable with Linux, VMware, Windows Server
• Can perform some scripting shell or batch
• Drive customer success with documentation, training, education, and resolution
• Able to train SMC solutions with our internal employees, customers, ASP, and partners if needed
• Will be able to help train and nurture Junior service engineers
• May be asked to visit customer site to help with resolution
• Generate reports in databases to help identify gross or common issues between products
• May also be asked to audit helpdesk tickets if asked by service team management
• Must be within driving distance and local of HQ San Jose, CA for this position
• Collaborate with engineering and product teams to resolve escalated issues and provide feedback for the product improvements
• Contribute to the development of internal tools and processes to improve support efficiency

• Bachelor’s degree in Electrical Engineering, Computer Science or equivalent experience preferred
• 8+ years of experience working in the field engineering servicing complex GPU servers, Server, Storage enclosures, Networking, and Enterprise GPUs
• Knowledge and user experience with IPMI, BMC Tools
• Work experience and strong knowledge of operating systems - Linux, VMware, and Windows Server environments
• Knowledge of x86 architecture
• Hardware knowledge of motherboard design, networking types with the types of cabling, network switches, and storage controllers
• Skills: Scripting, automation, low level debug, system testing, performance testing
• Python, VMware, Kubernetes, Active Directory, CCNA, MCSE, Linux Admin a plus
• Excellent communication skills and ability to work with customers to provide great customer service, and with engineers in challenging situations, must speak Fluent English
• May be asked to travel about 5% percent of time or as needed

$128,000 - $142,000

The offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Select how often (in days) to receive an alert: Create Alert

Location: San Jose, California, United States

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Join us in supporting our Global Service network and help us build a world-class field engineering organization. This position requires seasoned enterprise software and hardware technical knowledge and understanding, to be Service oriented, and Quality experienced Engineer. The Engineer will help maintain technical information, provide technical information to education and service teams, and may assist with teaching and presenting technical hardware/software to many audiences. Your primary role will be handling escalation issues from our Service help desk department. Understanding the root cause from an engineering and quality perspective, as well as helping solve complex issues and providing these solutions throughout the service teams. You will be working alongside Product managers, architects, engineers, developers, logistics teams, quality teams, and service teams to help bridge and close the gap between engineering and customer escalation issues. Your impact will be directly responsible for ensuring our commitment to product quality, service, and engineering excellence.

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Help build, automate, and maintain lab and test systems
• Help with understanding issues escalated by L1-L2 engineering and finding a solution within a reasonable timeframe
• Understand the root cause by helping to generate a root cause analysis, triage, and postmortem analysis with the help of testing in the lab, engineering assistance and tracking these daily until the root is found. This means working with various engineering teams, quality teams, and product managers to help narrow the root of the problem
• Must be organized and be able prioritize and track service escalation issues, record and keep records, and maintain various types of test logs for review
• Able to articulate issues to customers and help with finding resolutions so that they can understand engineering and management on these issues and vice versa with engineering and the customer issues
• Must be able to duplicate field issues and test right away for low level confirmations. Review findings with engineering
• Help with creating test plans to help identify root issues
• Create and maintain Knowledge Articles, such as SOPs, best practice guides, and troubleshooting guides
• Assist with training team as the SME on creating and reviewing education and training material
• Comfortable with Linux, VMware, Windows Server
• Can perform some scripting shell or batch
• Drive customer success with documentation, training, education, and resolution
• Able to train SMC solutions with our internal employees, customers, ASP, and partners if needed
• Will be able to help train and nurture Junior service engineers
• May be asked to visit customer site to help with resolution
• Generate reports in databases to help identify gross or common issues between products
• May also be asked to audit helpdesk tickets if asked by service team management
• Must be within driving distance and local of HQ San Jose, CA for this position
• Collaborate with engineering and product teams to resolve escalated issues and provide feedback for the product improvements
• Contribute to the development of internal tools and processes to improve support efficiency

• Bachelor’s degree in Electrical Engineering, Computer Science or equivalent experience preferred
• 8+ years of experience working in the field engineering servicing complex GPU servers, Server, Storage enclosures, Networking, and Enterprise GPUs
• Knowledge and user experience with IPMI, BMC Tools
• Work experience and strong knowledge of operating systems - Linux, VMware, and Windows Server environments
• Knowledge of x86 architecture
• Hardware knowledge of motherboard design, networking types with the types of cabling, network switches, and storage controllers
• Skills: Scripting, automation, low level debug, system testing, performance testing
• Python, VMware, Kubernetes, Active Directory, CCNA, MCSE, Linux Admin a plus
• Excellent communication skills and ability to work with customers to provide great customer service, and with engineers in challenging situations, must speak Fluent English
• May be asked to travel about 5% percent of time or as needed

$128,000 - $142,000

The offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Technical Support Engineer Staff page is loadedTechnical Support Engineer Staff Apply locations San Jose, California, United States of America time type Full time posted on Posted 2 Days Ago job requisition id Technical Support Engineer StaffThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Job Family Definition:

Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

• Provide consultative technical support for cloud services and infrastructure.
• Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems.
• Collaborate and elevate/report issues to relevant teams in a timely manner when necessary.
• Ensure cloud resources and services to ensure optimal performance and availability.
• Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on any potential underlying issues.
• Communicate effectively with customers, partners, and internal stakeholders to drive the issue resolution.
• Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases.
• Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions.
• Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards.
• Identify and implement improvements to enhance system reliability and performance.
• Create and maintain technical documentation, user guides, and FAQs.
• Share knowledge with wider cloud solution teams to improve overall support capabilities.
• Participate in training sessions and workshops to stay up to date with the latest cloud technologies.

Education and Experience Required:

• Bachelor's or master's degree in a related area of study with typically 7 - 10 years’ experience.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI, and Experience with various public clouds, i.e. Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases.
• Strong knowledge of both Linux and Windows operating systems.
• Strong knowledge of Virtualization and Container platforms.
• Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products at the design and implementation levels.
• Experience with DevOps framework and toolsets from prominent cloud providers, as well as from the open-source world.
• Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform.
• Designing level knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB).
• Ability to troubleshoot and optimize database performance.
• Ability to implement cloud security best practices and compliance standards.
• Experience with security tools and technologies, such as Identity Access and Management (IAM), encryption, and intrusion detection systems.
• Ability to analyze performance metrics and implement optimizations.
• Troubleshoot performance issues at the Infra, application, and DB layers.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at .

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.