19 Technical Support jobs in Tooele

What to Expect

The Corporate Auto Resolutions (CAR) Supervisor plays a critical leadership role in North America, overseeing a high-performing team responsible for resolving complex, high-touch concerns escalated through executive leadership, legal channels, social media, the Better Business Bureau, and other critical pathways. This leader will drive operational excellence, ensure team accountability, and implement process improvements that elevate both the Tesla customer experience and business efficiency.

As a Corporate Auto Resolution Supervisor, you are expected to lead with clarity, empathy, and agility in a dynamic environment. You'll empower your team to think critically, own outcomes, prevent future escalations and deliver timely resolutions through ambiguity and sensitive situations. This role requires balancing cross-functional collaboration, compliance awareness, agent development, and strategic problem solving
What You'll Do

• Own and continuously improve all aspects of team performance, including coaching, development, and accountability. As well as lead structured 1:1s, calibrations, QA reviews, and case audits to ensure accuracy, compliance, and consistent agent execution
• Oversee high-risk and sensitive cases, including legal, regulatory, executive, and Board of Directors escalations
• Monitor resolution timelines, drive queue health, and proactively identify gaps or emerging issues across case types
• Partner cross-functionally with Legal, Sales, Service, Delivery, and Executive Relations to resolve systemic issues and improve end-to-end customer experience
• Champion high-quality documentation, policy adherence, and strong written communication in all customer interactions
• Identify trends, drive operational improvements, and influence internal workflows and knowledge resources
• Foster an inclusive, resilient, and accountable team culture rooted in Tesla's mission and commitment to customer advocacy

What You'll Bring

• 3+ years of leadership experience in customer support, escalations, legal case handling, or technical operations. As well as proven ability to coach, develop, and hold teams accountable in high-pressure environments while modeling sound judgment and empathy
• Strong written communication and documentation skills with the ability to translate complex issues into clear, actionable messaging
• Deep understanding of Tesla's post-delivery processes, CAR workflows, and legal/regulatory case handling
• Demonstrate critical thinking, compliance awareness, and root cause analysis capabilities
• Comfortable leading through ambiguity and influencing outcomes across cross-functional stakeholders
• Experience resolving sensitive or escalated customer concerns in a timely and strategic manner
• Flexibility to support the team across a variety of shifts, including evenings, weekends, or holidays when needed

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
• Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Technical Support Specialists are in a unique and exciting position as the bridge between customers, Accounts Payable/Accounts Receivable (AP/AR) and Spend & Expense Product teams. They're responsible for assisting customers, troubleshooting and reporting bugs, communicating with Customer Support about software releases, and providing feedback to Product from customers. Technical Support Specialists take ownership of all technical issues within the product and work with Product & Engineering to resolve quickly. They're experts in their field and generate excitement for the features covered. They work cross functionally with many teams, not limited to - Inbound Support, Operations, Development, and Product.

We'd love to chat if you have:

• Experience collaborating with product, engineering, and internal customer experience teams
• Experience working directly with customers to resolve technical issues
• Computer proficiency and SaaS troubleshooting skills
• Understanding of accounting software integration principles and sync logic (NetSuite, Intacct, QuickBooks, and/or Microsoft accounting software)
• Experience with ticket management systems - Jira, Salesforce, or Zendesk are a plus
• Demonstrated ability to proactively identify and ask clarifying questions regarding technical issues or customer feedback, ensuring clear communication between Product and Engineering teams.
• Ability to prioritize customer experience by efficiently troubleshooting and collaborating with cross-functional teams to address customer feedback and technical issues
• Project management experience is a plus
• Basic experience using SQL to query and navigate databases for troubleshooting or data analysis

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

The estimated hourly range for this role is noted below for our office location in San Jose, CA. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$29-$4.52 USD

The estimated hourly range for this role is noted below for our office location in Draper, UT. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

24.67- 29.33 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer , you will be on the front lines -helping resolve technical issues and guiding them toward more efficient, successful operations.

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.

What You'll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues. Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows. Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product. Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency. Consultative Support: Advise customers on best practices to improve their business operations.

What You'll Bring:

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit : A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

NexHealth Values

• Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training

• Competitive Wages

• Full Benefits (Medical, Dental, Vision, 401k and more)

• Paid Time Off

• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Provide front line, first level, technical assistance for consumers

• Supporting Client specific high speed internet services delivering an exceptional customer experience

• Resolve technical problems, within a fast paced, customer facing environment

• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.

• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.

• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

• Demonstrate advanced product knowledge and he ability to solve customer issues.

• Resolve customer issues on the first call as frequently as possible.

• Open and manage trouble ticket system for user issues, Data Network, OS issues.

• Be patient, courteous and friendly with customers at all times.

• Demonstrate a positive attitude.

• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.

• Adhere to all work schedule assignments.

• Abide by and support management directives and adhere to all TP policies.

What We're Looking for

• Over 18 years of age

What We Prefer

• HS Diploma or equivalent

• Comfort with desktop computer system

• Proven oral & written communication skills

• Familiarity with personal computers, operating systems, software, and computer terminology

• Demonstrated problem solving skills

• Ability to work independently and multi-task

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

• Communication: Outstanding communication, listening, and analytical skills.

• Organizational Skills: Strong organizational and problem-solving skills.

• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements:

• Minimum subscribed download rate equal or exceeds 25.0 Mbps

• Minimum subscribed upload rate equal or exceeds 10.0 Mbps

• ISP must have no packet loss and ping under 30ms

• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet details required

• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**What We're Looking for**
+ **Over 18 years of age**
**What We Prefer**
+ **HS Diploma or equivalent**
+ **Comfort with desktop computer system**
+ **Proven oral & written communication skills**
+ **Familiarity with personal computers, operating systems, software, and computer terminology**
+ **Demonstrated problem solving skills**
+ **Ability to work independently and multi-task**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : 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Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : 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New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based
Division: Pharmaceuticals
Reference Code: 851858
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