What Jobs are available for Technicians in Las Vegas?
Showing 30 Technicians jobs in Las Vegas
Senior Technical Support Specialist
89101 Sunrise Manor, Nevada
$70000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and expert Senior Technical Support Specialist to provide advanced troubleshooting and exceptional customer service in Las Vegas, Nevada, US . This role is critical for resolving complex technical issues for our diverse user base, ensuring minimal disruption and maximum satisfaction. The ideal candidate will possess in-depth knowledge of software, hardware, and network systems, combined with outstanding interpersonal and problem-solving abilities.
Responsibilities include diagnosing and resolving high-level technical problems reported by end-users, documenting all support interactions and resolutions accurately, and escalating unresolved issues to appropriate engineering teams. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower users and support staff. This role requires a proactive approach to identifying recurring issues and recommending systemic solutions. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools.
Qualifications include a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years supporting complex enterprise-level systems, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication skills, both written and verbal, are critical for effectively interacting with users of varying technical aptitudes. The ability to remain calm under pressure and provide empathetic support is paramount. This is an on-site position in our Las Vegas office, demanding excellent customer service skills and a commitment to resolving issues efficiently. Join our team and be the go-to expert for technical challenges.
Responsibilities include diagnosing and resolving high-level technical problems reported by end-users, documenting all support interactions and resolutions accurately, and escalating unresolved issues to appropriate engineering teams. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower users and support staff. This role requires a proactive approach to identifying recurring issues and recommending systemic solutions. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools.
Qualifications include a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years supporting complex enterprise-level systems, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. Excellent communication skills, both written and verbal, are critical for effectively interacting with users of varying technical aptitudes. The ability to remain calm under pressure and provide empathetic support is paramount. This is an on-site position in our Las Vegas office, demanding excellent customer service skills and a commitment to resolving issues efficiently. Join our team and be the go-to expert for technical challenges.
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0
Senior Technical Support Engineer
89113 Sunrise Manor, Nevada
$95000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their growing team in Las Vegas, Nevada, US . This role is crucial in providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring client satisfaction with our client's innovative software solutions. The ideal candidate will possess a deep understanding of enterprise-level software, strong problem-solving skills, and exceptional communication abilities. This position offers a hybrid work model, blending remote flexibility with essential in-office collaboration.
Key Responsibilities:
Qualifications:
This role offers a compelling opportunity to make a significant impact on client success and contribute to the growth of an innovative technology company. Our client provides a competitive salary, comprehensive benefits, and a supportive work environment.
Key Responsibilities:
- Provide high-level technical support to clients via phone, email, and remote sessions, addressing complex software issues.
- Diagnose, troubleshoot, and resolve advanced technical problems related to our client's products.
- Escalate unresolved issues to engineering or development teams, acting as the liaison between clients and internal technical staff.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior technical support staff on product functionality and support best practices.
- Analyze support trends and provide feedback to product management and development teams for product improvements.
- Participate in product testing and provide input on usability and performance.
- Manage client escalations and ensure timely resolution of critical issues.
- Conduct root cause analysis for recurring technical problems.
- Contribute to the continuous improvement of support processes and client satisfaction metrics.
- Identify opportunities for proactive support and client education.
- Maintain accurate records of client interactions and resolutions in the CRM system.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- A minimum of 5 years of experience in technical support, helpdesk, or a similar client-facing technical role.
- Proven expertise in troubleshooting complex software issues, preferably in an enterprise environment.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and database technologies.
- Familiarity with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent diagnostic and analytical skills with a methodical approach to problem-solving.
- Outstanding customer service and interpersonal skills, with the ability to remain calm and professional under pressure.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Experience working with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and as part of a collaborative team in a hybrid work environment.
- Must be authorized to work in the US.
This role offers a compelling opportunity to make a significant impact on client success and contribute to the growth of an innovative technology company. Our client provides a competitive salary, comprehensive benefits, and a supportive work environment.
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1
Remote Technical Support Engineer
89101 Sunrise Manor, Nevada
$60000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Remote Technical Support Engineer to join their fully remote workforce. This critical role involves providing expert-level technical assistance to our global customer base, ensuring seamless operation of our products and services. You will be the primary point of contact for complex technical challenges, requiring in-depth troubleshooting, root cause analysis, and the implementation of effective solutions. This position demands a high degree of autonomy, excellent communication skills, and the ability to manage a diverse caseload of technical issues. You will work collaboratively with engineering, product management, and customer success teams to advocate for customer needs and drive product improvements. The ideal candidate will have a strong understanding of networking protocols, operating systems, and software troubleshooting methodologies. You'll be responsible for documenting technical solutions, contributing to our comprehensive knowledge base, and proactively identifying potential issues before they impact customers. Success in this role requires a commitment to continuous learning and staying abreast of the latest technological advancements. We are looking for individuals who thrive in a remote environment, are self-motivated, and possess outstanding problem-solving skills. This is an opportunity to make a significant impact from the comfort of your home office, collaborating with a distributed team of professionals dedicated to delivering world-class support.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues via phone, email, and chat.
- Diagnose and resolve software, hardware, and network-related problems.
- Analyze system logs and diagnostic information to identify root causes of issues.
- Document technical solutions, procedures, and product issues in a clear and concise manner.
- Collaborate with engineering teams to escalate bugs and work towards resolutions.
- Develop and maintain technical documentation and knowledge base articles.
- Proactively monitor customer systems and identify potential issues.
- Contribute to the improvement of support processes and tools.
- Stay current with product updates and new technologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or a similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, VPN).
- Proficiency in troubleshooting complex software and hardware issues.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
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2
Senior Technical Support Engineer
89101 Sunrise Manor, Nevada
$78000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer service team. This position is fully remote, allowing you to provide expert technical assistance from anywhere in the US. You will be responsible for troubleshooting complex hardware and software issues for enterprise clients, ensuring timely and effective resolution. This role involves diagnosing problems, guiding users through step-by-step solutions, and escalating issues when necessary. You will also contribute to the creation and maintenance of knowledge base articles, FAQs, and support documentation to empower users and reduce support volume. The ideal candidate will possess a deep understanding of network infrastructure, operating systems (Windows, macOS, Linux), and common business applications. Strong analytical and problem-solving skills are paramount, along with excellent communication and customer service abilities. You must be adept at explaining technical concepts to non-technical users and maintaining a calm, professional demeanor under pressure. Experience with remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and a proven track record of resolving challenging technical issues are required. This is a remote-first role, so self-motivation, excellent time management, and the ability to work independently are essential. You will collaborate with engineering and product teams to provide feedback on product improvements and identify recurring issues. Join a supportive and dynamic team dedicated to delivering exceptional customer experiences. This role is based in Las Vegas, Nevada, US , but is performed remotely.
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3
Senior Technical Support Engineer
89101 Sunrise Manor, Nevada
$80000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dynamic customer success team. This critical role involves providing advanced technical assistance and solutions to a diverse client base, ensuring exceptional customer satisfaction and product uptime. You will be responsible for diagnosing and resolving complex technical issues related to our client's software and hardware products, often requiring in-depth troubleshooting and problem-solving skills. This position demands a strong understanding of network infrastructure, operating systems, and application support. The Senior Technical Support Engineer will act as a point of escalation for challenging customer inquiries, working closely with engineering and product development teams to identify root causes and implement permanent solutions. Key responsibilities include developing and maintaining technical documentation, creating knowledge base articles, and providing training to junior support staff. You will also be involved in analyzing support trends to identify areas for product improvement and proactive customer education. Excellent communication skills are paramount, as you will be interacting with clients through various channels, including phone, email, and remote support tools. The ability to clearly explain technical concepts to non-technical users is essential. This role requires a proactive approach, a commitment to continuous learning, and a passion for helping customers succeed. The ideal candidate will be a meticulous problem-solver with a proven ability to manage multiple priorities in a fast-paced environment.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve software, hardware, and network-related problems.
- Serve as an escalation point for critical customer support requests.
- Collaborate with engineering and product teams to resolve bugs and implement fixes.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Train and mentor junior technical support staff.
- Analyze support trends to identify product improvements and training needs.
- Ensure timely and effective resolution of customer tickets while maintaining high satisfaction rates.
- Participate in on-call rotation as needed.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar role.
- In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common applications.
- Experience with troubleshooting network connectivity, server issues, and application errors.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently and manage multiple priorities effectively.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
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4
Senior Technical Support Engineer
89101 Sunrise Manor, Nevada
$70000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their expanding team. This role is primarily remote, offering flexibility while requiring expert-level support for complex technical issues. The ideal candidate will possess deep knowledge of software systems, excellent troubleshooting abilities, and a strong commitment to customer satisfaction. You will be the first point of contact for critical client issues, guiding them towards efficient and effective resolutions.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex software issues via phone, email, and remote access tools.
- Diagnose, document, and resolve software defects and customer-reported problems in a timely manner.
- Escalate unresolved issues to the engineering team with detailed technical information and reproduction steps.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends to identify recurring issues and provide feedback to product development teams for product improvements.
- Guide customers through complex configurations, installations, and integrations.
- Mentor junior support engineers, sharing expertise and best practices.
- Participate in on-call rotations to provide 24/7 support as needed.
- Collaborate with cross-functional teams including engineering, product management, and sales to ensure a cohesive customer experience.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in a software environment.
- Proven expertise in troubleshooting complex software applications and operating systems (Windows, macOS, Linux).
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and databases (SQL).
- Experience with scripting languages (e.g., Python, PowerShell) for diagnostic purposes is a plus.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Customer-focused mindset with a passion for helping others.
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5
Lead Technical Support Engineer
89113 Sunrise Manor, Nevada
$75000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Lead Technical Support Engineer to join their dedicated support team. This is a fully remote position, allowing you to provide exceptional technical assistance from the comfort of your home office. You will be responsible for leading a team of support specialists, resolving complex technical issues, and ensuring the highest level of customer satisfaction. The ideal candidate possesses a deep understanding of our product suite, excellent troubleshooting skills, and a passion for helping users succeed.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and mentor a team of technical support engineers, providing guidance and support.
- Handle escalated customer support requests, troubleshooting and resolving complex technical issues across hardware and software.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support ticket queues, ensuring timely and effective resolution of customer issues.
- Analyze support trends and identify root causes of recurring problems, escalating to engineering or product teams as needed.
- Contribute to the improvement of support processes and tools.
- Train new support team members.
- Act as a point of contact for critical customer escalations.
- Collaborate with product development and quality assurance teams to provide feedback on product usability and identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Contribute to proactive customer engagement and issue prevention strategies.
- Maintain accurate records of customer interactions and technical solutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or helpdesk roles, with at least 1-2 years in a lead or senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues for end-users.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in (Specify relevant industry, e.g., SaaS, hardware support, enterprise software) is a plus.
- Experience creating technical documentation and training materials.
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6
Senior Technical Support Engineer
89101 Sunrise Manor, Nevada
$70000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer-centric team in a fully remote capacity. This critical role involves providing advanced technical assistance and troubleshooting for our client's complex software products. You will be the primary point of contact for escalated customer issues, diagnosing and resolving intricate technical problems, and ensuring prompt and effective solutions. Responsibilities include analyzing system logs, replicating customer environments, and collaborating with engineering teams to identify root causes and implement permanent fixes. The Senior Technical Support Engineer will also be responsible for developing and maintaining comprehensive technical documentation, knowledge base articles, and customer-facing guides to empower users and reduce recurring issues. This position requires exceptional problem-solving abilities, a deep understanding of software architecture, and proficiency in various operating systems and networking protocols. You will leverage your expertise to guide customers through complex technical challenges and provide clear, concise explanations. The ideal candidate possesses a strong background in technical support or a related IT field, excellent communication and interpersonal skills, and a passion for delivering outstanding customer service. Experience with ticketing systems and remote support tools is essential. This is an exciting opportunity to contribute to customer satisfaction and product improvement in a dynamic, remote-first environment.Location: Las Vegas, Nevada, US
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7
Senior Technical Support Engineer
89101 Sunrise Manor, Nevada
$90000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their growing team, supporting clients in **Las Vegas, Nevada, US**, and beyond. This role will primarily be remote, with occasional on-site requirements for critical client interactions or team meetings. You will be responsible for providing advanced technical assistance, troubleshooting complex issues, and contributing to the improvement of support processes and documentation. The ideal candidate will possess a deep understanding of enterprise software solutions, excellent diagnostic abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
Qualifications:
This position offers a competitive salary, excellent benefits, and the opportunity to grow within a leading technology company. If you are a dedicated problem-solver who excels in a remote-first customer support environment, we encourage you to apply.
Responsibilities:
- Provide Tier 3 technical support for a wide range of complex software and hardware issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve intricate technical problems, often requiring in-depth analysis and replication.
- Escalate unresolved issues to development or engineering teams with detailed documentation and reproduction steps.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs for both internal teams and external customers.
- Mentor and train junior support staff, sharing technical expertise and best practices.
- Analyze support trends and identify recurring issues, providing feedback to product management and engineering for product improvements.
- Participate in cross-functional teams to address critical customer issues and ensure product stability.
- Manage customer expectations and communicate technical solutions clearly and effectively.
- Contribute to the development and implementation of support tools and processes.
- Ensure timely and efficient resolution of customer issues, striving for high customer satisfaction.
- Participate in on-call rotations as needed for critical system support.
- Stay updated on product releases, updates, and industry best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on enterprise-level solutions.
- Proven expertise in troubleshooting complex software and hardware issues, including network diagnostics.
- Strong understanding of operating systems (Windows, macOS, Linux) and common applications.
- Experience with scripting languages (e.g., Python, Bash) for automation is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Customer-centric mindset with a passion for resolving issues and ensuring client satisfaction.
- Ability to adapt to a hybrid work model, with willingness for occasional on-site presence.
This position offers a competitive salary, excellent benefits, and the opportunity to grow within a leading technology company. If you are a dedicated problem-solver who excels in a remote-first customer support environment, we encourage you to apply.
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8
Senior Technical Support Specialist
89101 Sunrise Manor, Nevada
$75000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Technical Support Specialist to join their dynamic and growing team. This is a fully remote, cloud-based position, offering unparalleled flexibility and the opportunity to work from anywhere within the United States. As a Senior Technical Support Specialist, you will be the primary point of contact for our client's customers, providing exceptional technical assistance and troubleshooting for their cutting-edge software solutions. You will handle escalated issues, identify root causes, and implement effective solutions to ensure customer satisfaction and system stability.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex software and hardware issues via phone, email, and chat.
- Diagnose and resolve intricate technical problems, documenting all interactions and resolutions accurately in the ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Development) with detailed information and analysis.
- Develop and maintain comprehensive knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively monitor system performance and identify potential issues before they impact users.
- Contribute to the continuous improvement of support processes, tools, and customer service standards.
- Participate in cross-functional projects as a subject matter expert on customer support needs.
- Stay abreast of the latest industry trends, technologies, and product updates to provide informed support.
- Ensure timely and effective communication with customers, providing regular updates on issue resolution progress.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Proficiency in diagnosing and resolving issues across various operating systems (Windows, macOS, Linux).
- Strong understanding of networking concepts (TCP/IP, DNS, VPN) and common troubleshooting techniques.
- Experience with cloud platforms (AWS, Azure, GCP) and SaaS applications is highly desirable.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently with minimal supervision and as part of a collaborative remote team.
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9