334 Technology jobs in Addison

Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234

Compensation: $65,000 - $70,000 annually

Job Type: Full-time

Pay Frequency: Annually

Job Overview:
We are seeking a highly motivated and experienced Technical Support Representative (Network & VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our companys VoIP and network solutions.

About Vivant:
Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If youre highly organized, detail-oriented, and goal-driven—youll fit right in at Vivant.

A Day in the Life as a Technical Support Representative (Network & VoIP):

• Diagnose and resolve SIP, RTP, and PBX-related voice issues
• Manage customer and reseller tickets through our support system
• Escalate complex faults to upstream carriers as needed
• Deliver timely and accurate solutions to customers
• Assist with moves, adds, and changes for customer systems
• Document procedures for internal knowledge sharing
• Support clients and partners during new VoIP solution deployments
• Mentor and coach team members to improve service quality

Requirements:

• At least 2 years of hands-on experience supporting VoIP (SIP and RTP)
• Familiarity with protocol analyzers and interpreting results
• Solid understanding of network basics and general telecom troubleshooting
• Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)
• Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)
• Bonus if you have experience with:
  • Working in an ISP/MSP or managed VoIP environment
  • Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)
  • Completion of SIP School
  • IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)

What Were Looking For:

• A motivated self-starter with excellent written and spoken English
• Customer-focused problem solver and team player
• High attention to detail and integrity
• Able to work independently and as part of a team
• Someone who strives to be “so good they can’t be ignored”

If youre an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you!  Join Vivant and take your career to the next level!

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.

Alternate Job Titles & Keywords:

Alternate Titles:

• VoIP Support Technician
• Network Support Specialist
• Telecom Support Engineer
• Technical Support Analyst (VoIP)
• VoIP and Network Specialist

Keywords:
VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs

Description
Summary:
The Commercial Portfolio Manager - Huntington Technology Finance (HTF) actively monitors an assigned portfolio and analyzes credit for large, complex customer relationships and circumstances. Includes management of portfolio risk and adherence to all regulatory and compliance guidelines. A critical component of this role is early identification of emerging credit problems and industry trends.
Duties and Responsibilities:
+ Owns primary responsibility for the credit and monitoring of a leasing portfolio.
+ Responsible for portfolio administration and credit quality of assigned portfolio working directly with the Team Leader and Regional Credit Officer.
+ Possesses a mastery of client and industry expertise, analyzes company performance and the impact of industry and competitive dynamics and macroeconomic events on the creditworthiness of prospects and clients. Accountable for risk evaluation and associated regulatory compliance requirements.
+ Provides independent, in-depth analysis of financial statements, projections, and business plans; identifies and mitigates key risks.
+ Manages portfolio reviews, specialized reporting, criticized loans, etc.
+ Accountable for and manages assigned portfolio by monitoring performance and trends, identifying issues, and following through for remediation.
+ Responsible for financial statement spreading, risk rating integrity, periodic reviews, annual reviews, compliance, and regulatory review.
+ Responsible for maintaining an extensive level of knowledge of market trends and business drivers. Understands and articulates industry trends, patterns in the economy, and the implications thereof, and proactively shares information across the organization.
+ Performs other duties as assigned.
Basic Qualifications:
+ Bachelor's Degree
+ 5+ years of experience in commercial portfolio management, preferably with an equipment finance organization.
+ Experience with Moody's spreading software or similar spreading software
+ Experience conducting cash flow analysis for large, complex publicly traded companies.
Preferred Qualifications:
+ CLFP designation.
+ Ability to prioritize workflow and multi-task in a fast-paced environment.
+ Strong interpersonal skills and solid written/verbal communication.
#LI-Hybrid
#LI-DK1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$57,000 - $124,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Description
Summary:
The National Account Manager markets and manages highly specialized lease relationships.
This position can be remote but will be hybrid if located near a Huntington office.
Duties & Responsibilities:
+ Creates and operationalizes marketing strategies in an effort to demonstrate the benefits of leasing.
+ Organizes and manages a large portfolio within a region or territory to generate the maximum in new lease originations.
+ Develops and maintains quality customer relationships.
+ Understands the customer's needs from a technical as well as a financial perspective.
+ Develops relationships with new customers.
+ Develops and maintains understanding of the economics of leasing transactions.
+ Proposes creative product and financial alternatives in an effort to satisfy customers' objectives.
+ Participates in vendor plant tours, seminars, applicable training and customer briefings to maintain knowledge of products, product trends and to reaffirm relationships with customers.
+ Performs other duties as assigned.
Basic Qualifications:
+ Minimum 5 years' experience in relationship management in commercial banking, leasing industry, or technology sales
+ Bachelor's degree
Preferred Qualifications:
+ Strong analytical and reporting skills
+ Strong organizational and leadership skills
+ Excellent interpersonal, verbal, and written communication skills, advanced skills in Microsoft Excel
+ Ability to travel as needed
#LI-DK1
#CML
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Applications Accepted Through:
10/23/2025
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$75,000 - $100,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Description
The Senior Commercial Portfolio Manager - Technology Finance underwrites credit exposure for large, complex customer relationships and circumstances. Includes day-to-day interaction with assigned Sales Reps, management of portfolio risk, and adherence to all regulatory and compliance guidelines. A critical component of this role is early identification of emerging credit problems and industry trends.
Duties and Responsibilities:
+ Services, deepens, and retains assigned profitable customer relationships by pro-actively evaluating and mitigating associated business risks and opportunities, per established Huntington policies, procedures, and Guiding Principles.
+ Owns primary responsibility for the credit and monitoring of Commercial portfolio risks.
+ Responsible for underwriting quality, portfolio administration, and credit quality of assigned portfolio working directly with the Team Leader and Regional Credit Officer.
+ Underwrites complex and large credit requests for prospects and clients. Possesses a mastery of client and industry expertise, analyzes company performance and the impact of industry and competitive dynamics and macroeconomic events on the creditworthiness of prospects and clients. Accountable for risk evaluation and associated regulatory compliance requirements.
+ Provides independent, in-depth analysis of financial statements, projections, and business plans; identifies and mitigates key risks.
+ Accountable for and manages assigned portfolio by monitoring performance and trends, identifying issues, and following through for remediation.
+ Responsible for financial statement spreading, risk rating integrity, compliance, and regulatory review.
+ Responsible for maintaining an extensive level of knowledge of corporate banking, investment banking, and commercial banking solutions, in addition to market trends and business drivers. Understands and articulates industry trends, patterns in the economy, and the implications thereof, and proactively shares information across the organization.
+ Mentor Credit Analysts and junior-level Portfolio Managers.
+ Performs other duties as assigned.
Required Qualifications:
+ Bachelor's Degree in Accounting, Finance, or related field.
+ Experience conducting cash flow analysis for large, complex publicly traded companies.
+ Intermediate proficiency with MS Office Desktop applications.
+ 7+ years of experience in commercial credit analysis.
+ Proficiency with Moody's spreading software.
Preferred Qualifications:
+ Previous equipment finance underwriting experience.
+ Strong interpersonal skills and solid written/verbal communication.
+ Ability to prioritize workflow and multi-task in a fast-paced environment.
+ Strong interpersonal skills and solid written/verbal communication.
+ RMA-CRC designation.
+ CLFP designation.
#LI-Hybrid
#LI-DK1
#CML
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$70,000 - $154,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

_***This position will be in Dallas, TX or McLean, VA, but with a preference for candidates in Dallas, TX***_
This is your chance to be part of the Marketing team attracting customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Manager, MarTech Operations Support, you will bring your analytical and technical skills to a hospitality company with an award-winning culture. On the Marketing Technology (MarTech) Operations Support team reporting to the Director of MarTech Operations Support, you will support Hilton's modern MarTech platforms in ensuring personalized experience for Hilton's customers and seamless use by Hilton's Loyalty & Marketing team.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Perform as team expert for Hilton's Customer Data Platform (CDP) and other MarTech database-related support issues and requests
+ Work with Data Engineers on data related issues by conducting evaluation and testing support until resolution
+ Be the Team Lead on formal RCA reviews for larger CDP and Database related issues
+ Perform intake of new CDP processes for ongoing support and team knowledge sharing
+ Develop reusable and ad hoc SQL scripts, API scripts, views, stored procedures for CDP and data related issue troubleshooting and service requests
+ Assist team in setting up and evolving data access controls and access request protocols
+ Assist in setup and ongoing monitoring of CDP's processes and data health
+ Provide and maintain support documentation for MarTech Platforms with emphasis on CDP and MarTech databases integrations (ex. KBAs, SOPs, User Access Requests)
+ Backup MarTech Operations team members for everyday support issues and requests for all MarTech platforms
**How you will collaborate with others:**
+ Work directly with platform users, solution providers, IT, Service Management teams for issues, minor system enhancements, or system maintenance cycles with emphasis on CDP and MarTech database integrations
+ Represent team by attending meetings with users, IT, and platform providers for CDP and data related items
+ Coordinate issue resolution across IT and vendors for your team
+ Provide training and knowledge sharing for CDP and MarTech Database integrations
**What projects you will take ownership of:**
+ Perform as Team Lead for CDP and MarTech database issues, support capabilities, and process improvements
+ Support team in onboarding support of new MarTech platforms or capabilities with focus on data integrations (ex. user access, data imports and extracts, monitoring)
+ Oversee ad-hoc requests including one-time data loads and extracts
+ Help establish Hilton's data management and governance processes
+ Strengthen team by building data support scripts and establishing processes to better support Hilton's CDP and MarTech databases
+ Assist team with other non-data related platform support activities
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five (5) years of professional work experience in Technology or related field
+ Five (5) years of CDP, Database, or SQL experience with focus on system support and enhancements (ex. Redshift, Oracle, Teradata, SQL Server or Treasure Data experience)
+ Experience working with data integrations including ingestion and export processes (ex. API, sFTP, and AWS S3).
+ Experience with service management and collaboration tools (ex. Jira, ServiceNow, Salesforce, Confluence, and SharePoint)
**It would be useful if you have:**
+ BA/BS Bachelor's Degree in Information Systems, Computer Science, or related field
+ Five (5) years of Marketing technology experience
+ DBA, Data Engineer, or Data Analyst experience for enterprise platforms
+ Cloud or 3rd Party SAAS platform experience
+ API integration support experience
+ Project Management, IT Service Management, or Support Helpdesk experience
+ Experience managing teams or mentoring junior team members
+ Hospitality, Travel, or Technology industry experience
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
**Job:** _Sales and Marketing_
**Title:** _Manager, Marketing Technology Operations Support - Data_
**Location:** _null_
**Requisition ID:** _COR015DP_
**EOE/AA/Disabled/Veterans**

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**About the Role:**
We are seeking a bold, customer-obsessed Senior Manager of Product Management to join our Digital Technology Go-To-Market (GTM) team at ServiceNow. In this role, you will lead the strategy, design, and delivery of digital products that empower our global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences.
You will bring a CEO mindset, a passion for human-centered design, and the ability to cut through bureaucracy to deliver outcomes. You'll own product metrics, drive adoption, and lead with data to ensure our platforms deliver measurable business value.
**Key Responsibilities:**
+ **Proven leadership** : 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration.
+ Define and execute product strategy for GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.
+ Apply human-centered design principles to deeply understand user needs and craft intuitive, impactful experiences.
+ Own product KPIs, adoption metrics, and business outcomes-using data to inform decisions and continuously improve.
+ Partner with Engineering, Architecture, and Business stakeholders to deliver scalable, intelligent, and integrated solutions.
+ Lead product discovery, define requirements, and prioritize roadmaps that align with strategic GTM goals.
+ Champion a customer-obsessed culture, ensuring every product decision enhances user experience and drives value.
+ Navigate complex organizational structures with a bias for action, challenging the status quo to accelerate innovation.
+ Collaborate across functions to drive alignment, influence stakeholders, and deliver cross-functional initiatives.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of experience in leading product management teams, with a strong track record in B2B SaaS or enterprise software.
+ Deep expertise in human-centered design, product discovery, and iterative development.
+ Strong business analysis skills and the ability to translate complex needs into clear, actionable product requirements.
+ Proven ability to analyze data, derive insights, and drive decisions based on metrics and user behavior.
+ Experience working with GTM technologies such as CRM (Salesforce, Microsoft Dynamics), CPQ, CLM, EMS, and Martech platforms (Adobe AEP, CDP, Marketo, AJO).
+ Exceptional communication and stakeholder management skills.
+ A CEO mindset-ownership, accountability, and a relentless focus on outcomes.
+ Passion for delivering amazing user experiences and driving long-term customer success.
+ Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
+ You're a practitioner of Agile methodologies and making them work in different organizations and environments.
+ Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
+ Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
+ **Preferred Qualifications:**
+ Familiarity with the ServiceNow platform and solutions, including workflow automation and data fabric capabilities.
+ Experience with AI/ML-powered product features and intelligent automation.
+ Background in digital transformation, sales operations, or marketing technology.
#DTjobs
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
At ServiceNow, our technology makes the world work better for everyone. And our people make it possible. We're looking for a **Senior Industry Marketing Manager** to help lead our go-to-market strategy for the Technology Provider industry-a dynamic and high-growth segment at the forefront of digital transformation.
In this role, you'll be responsible for crafting compelling narratives, supporting high-impact campaigns, and enabling our field teams to drive pipeline and revenue growth within key sub-segments like software, hardware, cloud, and SaaS companies. You'll partner closely with product marketing, industry solutions, sales, alliances, and customer marketing to bring our value to life in a way that resonates with tech leaders-from CIOs to Chief Product Officers to Heads of Customer Success.
**What You'll Do**
+ Create industry-specific messaging, positioning, and content that clearly articulates ServiceNow's value to software, hardware, cloud, and SaaS companies, both at the industry level as well as for priority industry solutions.
+ Serve as a spokesperson for the Technology Provider industry solutions, with strong subject matter expertise on what it takes to stay ahead of trends, challenges, and opportunities in the market.
+ Contribute to integrated marketing strategies tailored to the Technology Provider industry and priority solutions, aligned to key personas and growth plays.
+ Partner with product marketing to ensure industry relevance in product launches, campaigns, and enablement.
+ Lead the creation of sales enablement content (e.g., pitch decks, industry narratives, competitive positioning, customer stories).
+ Collaborate with global demand gen teams to fuel pipeline through targeted programs and campaigns.
+ Support key industry events, webinars, and partner activations to build awareness and drive engagement.
+ Measure and report on the effectiveness of industry marketing initiatives, optimizing for performance and ROI.
**What You Bring**
+ 12+ years of B2B marketing experience, with at least 5 years focused on the Technology Provider industry (e.g., software, cloud, hardware, platform providers).
+ Strong understanding of enterprise buying cycles, go-to-market motions, and persona-based messaging.
+ You know how to make AI tools work for you-whether it's sparking ideas, speeding up research, or polishing content.
+ Proven success in developing high-quality content and campaigns that drive pipeline and revenue in a complex sales environment.
+ Strategic thinker with the ability to translate market insight into actionable marketing plans.
+ Exceptional people and project management skills to interact with staff, colleagues, cross-functional teams, and third parties.
+ Comfortable operating in a fast-paced, high-growth environment with a strong bias for action.
+ Strong written and oral communication skills
+ Positive energy and can-do mindset. Anything is possible!
+ Must be comfortable with social media and community participation.
+ Up to 25% travel
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The S **enior Technical Consultant, CRM and Customer Workflows** is a technical expert as of a customer engagement team - consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community
+ Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations
+ Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Advise customers on ways they can leverage the ServiceNow platform to transform their current processes
+ Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology
+ Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts, architectural documentation
+ Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
+ Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers
+ Work with other members of your ServiceNow team to provide a great experience for our customers
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Leading continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Collaborate with team members
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ At least 4 years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
+ Strong understanding and ability to consult on data compliance standards such as PII/PHI
+ Experience creating recommendations that comprise of multiple complex solution components
+ Strong understanding of leading CRM tools and related systems
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Ability to gain and maintain certifications
+ Ability to adapt and learn new features and capabilities
+ Proven team player and team builder
+ Ability to gain government clearances
+ **United States Citizenship is required**
**Certification Requirements:**
Required ServiceNow Certifications or achieved within first 90 days:
+ Certified System Administrator (required or must achieve within the first 60 days)
+ Certified Implementation Specialist - Customer Service Management
+ Certified Implementation Specialist - Field Service Management
+ Certified Application Developer
**Desired ServiceNow Certifications:**
+ Certified Technical Architect (required or must achieve in first year)
+ Certified ITSM, ITOM
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The **Senior Technical Consultant, Customer Workflows** is a technical expert as of a customer engagement team - consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community
+ Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations
+ Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Advise customers on ways they can leverage the ServiceNow platform to transform their current processes
+ Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology
+ Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts, architectural documentation
+ Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
+ Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers
+ Work with other members of your ServiceNow team to provide a great experience for our customers.
+ Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Leading continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Collaborate with team members
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ At least 4 years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
+ Strong understanding and ability to consult on data compliance standards such as PII/PHI
+ Experience creating recommendations that comprise of multiple complex solution components.
+ Strong understanding of leading CRM tools and related systems
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Ability to gain and maintain certifications
+ Ability to adapt and learn new features and capabilities
+ Proven team player and team builder
+ **United States Citizenship is required**
**Certification Requirements:**
Required ServiceNow Certifications or achieved within first 90 days:
+ Certified System Administrator (required or must achieve within the first 60 days)
+ Certified Implementation Specialist - Customer Service Management
+ Certified Implementation Specialist - Field Service Management
+ Certified Application Developer
**Desired ServiceNow Certifications:**
+ Certified Technical Architect (required or must achieve in first year)
+ Certified ITSM, ITOM
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.