2 Technology jobs in Brunswick
Information Technology Technician - (Glynco, GA. - REF1846V)
Posted today
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Job Description
Job Description
Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job DescriptionOverview:
We are seeking a skilled and customer-focused Information Technology Technician to provide comprehensive technical support across a diverse campus environment. The ideal candidate will have 3+ years of IT support experience, strong troubleshooting skills, and the ability to deliver exceptional services across hardware, software, networking, and audiovisual (AV) technologies. This role requires a hands-on problem solver who thrives in a fast-paced environment, collaborates effectively with team members, and ensures a seamless technology experience for end users.
Key Responsibilities
End-User Support:
- Provide frontline support for faculty, staff, and students across desktops, laptops, mobile devices, printers, and classroom AV equipment.
- Respond to incidents, service requests, and escalations in a timely manner through the ITSM ticketing system.
- Assist with account management, password resets, software installations, and configuration tasks.
Technical Troubleshooting:
- Diagnose and resolve hardware, software, and connectivity issues across multiple platforms.
- Support Microsoft 365, Windows operating systems, and enterprise applications.
- Provide AV support for conferencing tools, classroom technologies, and event setups.
System & Equipment Maintenance:
- Install, configure, and maintain end-user devices, imaging tools, and peripheral equipment.
- Ensure timely patching, updates, and security compliance for all supported devices.
- Document troubleshooting steps, fixes, and knowledge base content to support continuous improvement.
Collaboration & Communication:
- Work closely with senior technicians, network administrators, and system engineers on escalated issues.
- Communicate technical solutions clearly and professionally to non-technical users.
- Contribute to team meetings, project initiatives, and campus-wide IT support efforts.
Required Competencies:
- 3+ years of IT support/help desk experience in a professional or campus environment.
- Mobile device management (MDM), remote support tools, and cybersecurity best practices.
- On-site at FLETC, Brunswick, GA.
Proficiency in:
- Windows operating systems and the Microsoft 365 suite.
- Endpoint management tools and imaging solutions.
- AV technologies (e.g., Teams, Crestron, projectors, digital signage).
- Networking fundamentals (LAN/WAN, Wi-Fi).
- Strong troubleshooting, customer service, and communication skills.
- Experience working with ITSM platforms (e.g., ServiceNow, Jira Service Management, Cherwell).
Preferred Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- CompTIA A+, Network+, or other relevant IT certifications.
- Experience supporting higher education or enterprise environments.
Clearance Requirements:
- U.S. Citizen
- An active Public Trust or the ability to obtain one.
Salary Range:
- Up to $75,000 per year (depending on experience)
Citizant offers a competitive benefits package, including:
- Medical, dental, and vision insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition Assistance & Professional Development Program
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Senior Information Technology Project Manager - (Glynco, GA. - REF1835T)
Posted today
Job Viewed
Job Description
Job Description
Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job DescriptionOverview:
We are seeking a Senior Information Technology Project Manager with extensive experience in leading large-scale IT projects within the Federal Law Enforcement Training Center (FLETC) Organization. The ideal candidate will manage the full project lifecycle, ensuring alignment with organizational goals and compliance standards. This role requires strong leadership, strategic planning, and collaboration with cross-functional teams.
Responsibilities:
- Lead the planning, execution, and closure phases of IT projects, adhering to timelines, budget constraints, and quality standards.
- Craft and maintain detailed project documentation, including project plans, risk assessments, stakeholder analyses, and progress reports.
- Drive the integration of project management best practices and methodologies (e.g., Agile, PMI) to ensure consistent success in project delivery.
- Engage with senior stakeholders and project sponsors to define project scope, objectives, and deliverables, ensuring alignment with strategic goals.
- Oversee a multidisciplinary project team, providing direction and support to achieve project milestones and deliverables.
- Proactively identify, assess, and mitigate project risks, ensuring minimal impact on project timelines and outcomes.
- Facilitate effective communication channels across project teams, stakeholders, and external vendors to ensure a cohesive project execution strategy.
- Champion the incorporation of innovative technologies and practices to enhance project outcomes and support FLETC’s project modernization efforts.
Required Skillset:
- A minimum of 7+ years of experience in IT project management, preferably within a government or regulatory environment.
- Proven expertise in IT services, management, and processes, highlighting your ability to navigate and manage projects within specific regulatory frameworks.
- Exceptional leadership skills, evidenced by past success in leading multidisciplinary teams towards achieving project objectives within tight deadlines and budgets.
- Mastery of project management methodologies (e.g., PMI, Agile) and tools, ensuring efficient project execution and delivery.
- Strong analytical and problem-solving abilities, capable of identifying risks and obstacles early and developing effective mitigation strategies.
- Excellent communication and interpersonal skills, essential for engaging with stakeholders at all levels, facilitating teamwork, and ensuring clear and effective project communication.
- PMP, Agile, or similar certifications are highly regarded, reflecting a commitment to professional development and adherence to industry standards in project management.
- Experience with modern technology trends and tools, including cloud services, cybersecurity measures, and software development practices, to drive FLETC’s modernization and drive forward progress.
Education:
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
- Preferred Certification as a Project Management Professional (PMP).
- Preferred Certification as a Scrum Master (CSM).
Clearance Requirement:
- U.S. Citizenship is required to be considered
- Active Public Trust or have the ability to obtain one.
Salary Range:
- Up to $185,000 per year (depending on experience)
Citizant offers a competitive benefits package, including:
- Medical, Dental, and Vision Insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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