18 Technology jobs in Canton
Legal Counsel, Information Technology
44308 Akron, Ohio
The Goodyear Tire & Rubber Company
Posted 3 days ago
Job Viewed
Job Description
The Legal Counsel - Information Technology will focus on providing legal counsel (as a key business partner) and subject matter expertise to Goodyear's Global Information Technology (IT) organization and support other business and/or technology units with IT contracting and other IT related issues as needed. This position will serve as the single point-of-contact to the IT team (working closely with other relevant inhouse counsels) to advise Goodyear on areas relating to IT, Intellectual Property (IP), data security, privacy, policy compliance, and related contracts.
KEY RESPONSIBILITIES
+ Draft, negotiate and manage a wide array of agreements (including procurement, service, software license, partnership, platform, strategic collaboration, pilot, non-disclosure and testing agreements), including all US and US-based global agreements for the IT organization and for other organizations such as marketing and HR to the extent they involve IT services.
+ Work closely on IT contracting matters with various procurement teams responsible for IT, marketing and other functions, with the IT vendor management team, with the Contracting Center of Excellence, and with other attorneys who support particular lines of business.
+ Serve as the primary legal point-of-contact for designated technology/business units. Develop and advise on strategies and risk mitigation. Review, revise and advise on IT policies and standards. Provide day-to-day IT legal counsel and support. Support IT litigation/disputes.
+ Partner with stakeholders to develop/implement best practices and process improvements for contracting, sourcing, vendor optimization and risk management.
+ Develop/Update agreement templates and playbooks to drive cross-functional efficiencies. Provide periodic training in contracting, compliance, IP and other areas.
+ Work with IP counsel/stakeholders to implement and execute IP strategy for the IT team.
+ Work with privacy/security counsel and other compliance team members to implement and execute policy and legal compliance initiatives.
+ Manage external resources and work with outside counsel (as needed) to ensure efficient/timely completion of tasks.
+ Provide support for IT and IT contracting aspects of divestitures and acquisitions.
KEY STAKEHOLDERS
+ Chief Information Officer and IT Leadership Team - Consultation and Client Responsibility
+ Strategic Business Unit Client - Agreements and Counseling
+ Clients - Agreements, Counseling (Legal Interface)
+ Outside Counsel - Regulation and Regulatory
KEY EXPERIENCE
+ Law degree from an accredited United States law school and a member of the bar (no need to be state specific)
+ 4 or more years of experience at a law firm and/or in-house corporate legal department
KEY SKILLS
+ Highest level of ethical conduct and integrity
+ Excellent communication skills (verbal/written), with the ability to establish trusted partnerships with business and legal teams
+ Strong analytical and problem-solving skills, with an ability to develop business-oriented and cost-efficient solutions
+ Committed to delivering exceptional client service in a fast-paced corporate environment
+ Sound judgment and consensus-building skills
+ Highly motivated, efficient, organized and detail-oriented
+ Strong interpersonal skills
#LI-EP1
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
KEY RESPONSIBILITIES
+ Draft, negotiate and manage a wide array of agreements (including procurement, service, software license, partnership, platform, strategic collaboration, pilot, non-disclosure and testing agreements), including all US and US-based global agreements for the IT organization and for other organizations such as marketing and HR to the extent they involve IT services.
+ Work closely on IT contracting matters with various procurement teams responsible for IT, marketing and other functions, with the IT vendor management team, with the Contracting Center of Excellence, and with other attorneys who support particular lines of business.
+ Serve as the primary legal point-of-contact for designated technology/business units. Develop and advise on strategies and risk mitigation. Review, revise and advise on IT policies and standards. Provide day-to-day IT legal counsel and support. Support IT litigation/disputes.
+ Partner with stakeholders to develop/implement best practices and process improvements for contracting, sourcing, vendor optimization and risk management.
+ Develop/Update agreement templates and playbooks to drive cross-functional efficiencies. Provide periodic training in contracting, compliance, IP and other areas.
+ Work with IP counsel/stakeholders to implement and execute IP strategy for the IT team.
+ Work with privacy/security counsel and other compliance team members to implement and execute policy and legal compliance initiatives.
+ Manage external resources and work with outside counsel (as needed) to ensure efficient/timely completion of tasks.
+ Provide support for IT and IT contracting aspects of divestitures and acquisitions.
KEY STAKEHOLDERS
+ Chief Information Officer and IT Leadership Team - Consultation and Client Responsibility
+ Strategic Business Unit Client - Agreements and Counseling
+ Clients - Agreements, Counseling (Legal Interface)
+ Outside Counsel - Regulation and Regulatory
KEY EXPERIENCE
+ Law degree from an accredited United States law school and a member of the bar (no need to be state specific)
+ 4 or more years of experience at a law firm and/or in-house corporate legal department
KEY SKILLS
+ Highest level of ethical conduct and integrity
+ Excellent communication skills (verbal/written), with the ability to establish trusted partnerships with business and legal teams
+ Strong analytical and problem-solving skills, with an ability to develop business-oriented and cost-efficient solutions
+ Committed to delivering exceptional client service in a fast-paced corporate environment
+ Sound judgment and consensus-building skills
+ Highly motivated, efficient, organized and detail-oriented
+ Strong interpersonal skills
#LI-EP1
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
View Now
0
Indirect Tax Technology Manager
44308 Akron, Ohio
EY
Posted 16 days ago
Job Viewed
Job Description
Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**US - Tax - Indirect Tax Technology and Transformation - Manager**
Our mission is to build, sell and deliver differentiated tax technology solutions that enable our clients to manage their indirect tax obligations more efficiently and accurately. We focus on two key areas: implementation/delivery and technology creation/support. By providing comprehensive and reliable solutions that help our clients achieve their business objectives while minimizing their tax risks, we strive to be the leading provider of indirect tax technology solutions in the market.
As a manager you'll continuously enhance your proficiencies in the design, promotion and delivery of major technology tools, including application development, data acquisition and transformation, and data analytics and visualization/reporting. You'll work side-by-side with tax-technical subject matter professionals (SMPs) to develop and deploy data and technology solutions that will enable our tax-technical SMPs to efficiently and effectively deliver quality tax consulting, with timely and responsive services and work products that meet and/or exceed client expectations.
**The opportunity**
Be part of a team that helps build and deliver sustainable tax technology strategies. The field of taxation is constantly changing as new laws, regulations, and technologies are created, and this is your opportunity to be part of a rapidly evolving field.
**Your key responsibilities**
We'll look to you to use technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams supporting various client projects including working with internal and external stakeholders, developing transformative solutions, and fostering deep client relationships. You will contribute toward developing a technically diverse and talented team, all while handing activities that focus on quality and commercial value.
**Skills and attributes for success**
· Demonstrate characteristics of a forward-thinker and self-motivator that thrives on new challenges and adapts quickly to learning new skills
· Collect and document engagement team and client feedback; identify market events such as new client needs and competitor activity
· Develop or enhance proficiency in the use of major technology tools
· Manage overall deployment of technology services through active participation as part of pursuit and client service engagement teams
· Monitor penetration and performance of technology services and communicate to leadership
· Monitor competitive and client feedback and needs and communicate with leadership to develop appropriate responses, products, or communications
· Deliver high-quality work products within expected timeframes and on budget
· Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
· Manage and motivate client engagement teams with diverse skills and backgrounds
· Take ownership of assigned tasks and monitor them until completion
· Identify ways to automate manual tasks using existing financial or tax systems and emerging technologies
· Design technology solutions that are aligned with the direction of the organization in terms of technology and business strategy
· Partner with others to gather all requirements to formulate the appropriate architecture required to provide system functionality
**To qualify for the role you must have**
· A bachelor's degree in technology, information science, accounting, or finance and minimum of 5 years of related work experience; or a graduate degree and minimum 4 years of related work experience
· Approved technical certification, CPA license or membership to a state Bar
· Hands-on technical experience with expertise in delivering innovative, data-driven solutions using modern analytics and AI technologies
· Experience with developing solutions using Microsoft Azure, IBM watsonx, or Databricks stack
· A strong interest in Artificial Intelligence (AI) and emerging technologies and leveraging them to optimize and transform business processes
· Experience designing and developing scalable, high-performance databases, particularly using Microsoft SQL Server, to support robust analytics and data-driven decision-making
· Strong communication skills in managing stakeholders, framing value propositions, and influencing strategic decisions
· Adaptive mindset allowing for responsiveness to evolving customer needs, market conditions, and technology trends
· Strong organization and time management skills, balancing multiple priorities in a fast-paced, hybrid work environment
· Management experience with cross-functional project teams, mentoring less experienced personnel, and fostering a culture of high performance and innovation
· Ability to travel as required to support client engagements and foster strong, trust-based relationships
**What we look for**
We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have a strong client focus, an interest in leveraging technology to improve business processes, data modelling and analysis, and the ambition to go above and beyond expectations, this role is for you
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $31,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 151,200 to 262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**US - Tax - Indirect Tax Technology and Transformation - Manager**
Our mission is to build, sell and deliver differentiated tax technology solutions that enable our clients to manage their indirect tax obligations more efficiently and accurately. We focus on two key areas: implementation/delivery and technology creation/support. By providing comprehensive and reliable solutions that help our clients achieve their business objectives while minimizing their tax risks, we strive to be the leading provider of indirect tax technology solutions in the market.
As a manager you'll continuously enhance your proficiencies in the design, promotion and delivery of major technology tools, including application development, data acquisition and transformation, and data analytics and visualization/reporting. You'll work side-by-side with tax-technical subject matter professionals (SMPs) to develop and deploy data and technology solutions that will enable our tax-technical SMPs to efficiently and effectively deliver quality tax consulting, with timely and responsive services and work products that meet and/or exceed client expectations.
**The opportunity**
Be part of a team that helps build and deliver sustainable tax technology strategies. The field of taxation is constantly changing as new laws, regulations, and technologies are created, and this is your opportunity to be part of a rapidly evolving field.
**Your key responsibilities**
We'll look to you to use technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams supporting various client projects including working with internal and external stakeholders, developing transformative solutions, and fostering deep client relationships. You will contribute toward developing a technically diverse and talented team, all while handing activities that focus on quality and commercial value.
**Skills and attributes for success**
· Demonstrate characteristics of a forward-thinker and self-motivator that thrives on new challenges and adapts quickly to learning new skills
· Collect and document engagement team and client feedback; identify market events such as new client needs and competitor activity
· Develop or enhance proficiency in the use of major technology tools
· Manage overall deployment of technology services through active participation as part of pursuit and client service engagement teams
· Monitor penetration and performance of technology services and communicate to leadership
· Monitor competitive and client feedback and needs and communicate with leadership to develop appropriate responses, products, or communications
· Deliver high-quality work products within expected timeframes and on budget
· Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
· Manage and motivate client engagement teams with diverse skills and backgrounds
· Take ownership of assigned tasks and monitor them until completion
· Identify ways to automate manual tasks using existing financial or tax systems and emerging technologies
· Design technology solutions that are aligned with the direction of the organization in terms of technology and business strategy
· Partner with others to gather all requirements to formulate the appropriate architecture required to provide system functionality
**To qualify for the role you must have**
· A bachelor's degree in technology, information science, accounting, or finance and minimum of 5 years of related work experience; or a graduate degree and minimum 4 years of related work experience
· Approved technical certification, CPA license or membership to a state Bar
· Hands-on technical experience with expertise in delivering innovative, data-driven solutions using modern analytics and AI technologies
· Experience with developing solutions using Microsoft Azure, IBM watsonx, or Databricks stack
· A strong interest in Artificial Intelligence (AI) and emerging technologies and leveraging them to optimize and transform business processes
· Experience designing and developing scalable, high-performance databases, particularly using Microsoft SQL Server, to support robust analytics and data-driven decision-making
· Strong communication skills in managing stakeholders, framing value propositions, and influencing strategic decisions
· Adaptive mindset allowing for responsiveness to evolving customer needs, market conditions, and technology trends
· Strong organization and time management skills, balancing multiple priorities in a fast-paced, hybrid work environment
· Management experience with cross-functional project teams, mentoring less experienced personnel, and fostering a culture of high performance and innovation
· Ability to travel as required to support client engagements and foster strong, trust-based relationships
**What we look for**
We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have a strong client focus, an interest in leveraging technology to improve business processes, data modelling and analysis, and the ambition to go above and beyond expectations, this role is for you
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $31,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 151,200 to 262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
View Now
1
Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager
44308 Akron, Ohio
EY
Posted 2 days ago
Job Viewed
Job Description
Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager**
**Job Summary:**
As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
**Key Responsibilities:**
**Client Engagement & Delivery Leadership**
+ Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
+ Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
+ Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
**Strategic Planning & Transformation**
+ Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
+ Collaborate with clients to align IT services with business objectives and digital strategies.
**Team & Stakeholder Management**
+ Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
+ Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
**Financial & Contract Management**
+ Manage budgets, forecasts, and profitability of ITO engagements.
+ Ensure compliance with contractual obligations and support contract renewals and expansions.
**Risk & Compliance**
+ Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
+ Support audits, security assessments, and regulatory compliance efforts.
**To qualify for the role, you must have**
+ Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
+ 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
+ Proven experience managing large-scale, multi-tower ITO engagements.
+ Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
+ Excellent communication, negotiation, and stakeholder management skills.
+ PMP, ITIL, or similar certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager**
**Job Summary:**
As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
**Key Responsibilities:**
**Client Engagement & Delivery Leadership**
+ Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
+ Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
+ Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
**Strategic Planning & Transformation**
+ Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
+ Collaborate with clients to align IT services with business objectives and digital strategies.
**Team & Stakeholder Management**
+ Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
+ Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
**Financial & Contract Management**
+ Manage budgets, forecasts, and profitability of ITO engagements.
+ Ensure compliance with contractual obligations and support contract renewals and expansions.
**Risk & Compliance**
+ Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
+ Support audits, security assessments, and regulatory compliance efforts.
**To qualify for the role, you must have**
+ Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
+ 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
+ Proven experience managing large-scale, multi-tower ITO engagements.
+ Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
+ Excellent communication, negotiation, and stakeholder management skills.
+ PMP, ITIL, or similar certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
View Now
2
Technical Support & Solutions Engineer
44308 Akron, Ohio
The Goodyear Tire & Rubber Company
Posted 7 days ago
Job Viewed
Job Description
As a Technical Support & Solutions Engineer, you will be pivotal in revolutionizing our Road & Track Testing (RTT) and LAB tire testing reporting systems. Dive deep into a plethora of technologies, from Java and C# to the latest in DevOps tools. Your insights and contributions will not only refine our workflow management systems but will also bridge the gap between today's technology and tomorrow's aspirations. If you are passionate about leveraging cutting-edge technologies and have a flair for integrating new tools into existing systems, this is the place for you.
**What You'll Do:**
+ Provide technical support to users of Product Performance Insight (PPI) and Applied Physical Metrology (APM) tools, ensuring issues are redirected to appropriate service teams.
+ Serve as the primary PPI contact for IT-related activities involving external suppliers at the Product Evaluation site.
+ Lead the development, implementation, and ongoing maintenance of PPI tire testing reporting systems.
+ Manage workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database integration.
+ Design scalable and compliant infrastructure to support PPI systems across multiple sites and regions.
+ Coordinate and execute software development tasks, including the creation and maintenance of test reporting applications.
+ Provide technical guidance, recommend improvements, and develop roadmaps for assigned products.
+ Maintain comprehensive documentation of IT-related work in the dedicated wiki, ensuring audit readiness and compliance.
+ Actively contribute to continuous improvement initiatives, including OFI and CIS programs.
+ Ensure adherence to all Quality System requirements and promote a culture of safety and compliance.
+ Support and comply with all Environmental, Health, and Safety (EHS) activities and standards.
**What We're Looking For:**
+ Bachelor's degree in Information Technology (IT), Computer Science, or a related field.
+ Proven experience in software development, preferably through a Fortune 500 Company internship.
+ Strong problem-solving skills and the ability to work in a fast-paced environment.
+ Fluency in English.
**What Will Set You Apart:**
+ Proficiency in Java, C#, and C++ programming.
+ Familiarity with front-end technologies, preferably AngularJS.
+ Proficiency in French and/or Chinese is a bonus.
+ Exposure to JIRA and Confluence.
+ Experience with databases, like Oracle and SQL.
#LI-DA2
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
**What You'll Do:**
+ Provide technical support to users of Product Performance Insight (PPI) and Applied Physical Metrology (APM) tools, ensuring issues are redirected to appropriate service teams.
+ Serve as the primary PPI contact for IT-related activities involving external suppliers at the Product Evaluation site.
+ Lead the development, implementation, and ongoing maintenance of PPI tire testing reporting systems.
+ Manage workflow systems for Product Evaluation, ensuring efficient sequencing from lab test conditions to result processing and database integration.
+ Design scalable and compliant infrastructure to support PPI systems across multiple sites and regions.
+ Coordinate and execute software development tasks, including the creation and maintenance of test reporting applications.
+ Provide technical guidance, recommend improvements, and develop roadmaps for assigned products.
+ Maintain comprehensive documentation of IT-related work in the dedicated wiki, ensuring audit readiness and compliance.
+ Actively contribute to continuous improvement initiatives, including OFI and CIS programs.
+ Ensure adherence to all Quality System requirements and promote a culture of safety and compliance.
+ Support and comply with all Environmental, Health, and Safety (EHS) activities and standards.
**What We're Looking For:**
+ Bachelor's degree in Information Technology (IT), Computer Science, or a related field.
+ Proven experience in software development, preferably through a Fortune 500 Company internship.
+ Strong problem-solving skills and the ability to work in a fast-paced environment.
+ Fluency in English.
**What Will Set You Apart:**
+ Proficiency in Java, C#, and C++ programming.
+ Familiarity with front-end technologies, preferably AngularJS.
+ Proficiency in French and/or Chinese is a bonus.
+ Exposure to JIRA and Confluence.
+ Experience with databases, like Oracle and SQL.
#LI-DA2
Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
View Now
3
Engineer, Manufacturing, Sciences, and Technology
47025 Dover, Ohio
Catalent Pharma Solutions
Posted 2 days ago
Job Viewed
Job Description
**Engineer, Manufacturing Science and Technology**
**Position Summary**
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually. Catalent Greendale site is one of Catalent's gummy technology development and manufacturing facilities in North America. The site manufactures organic and vegan-based nutraceuticals via confection to enhance wellness for all consumers. Simply put - we make healthy gummies. Within the Catalent network, we offer a broad range of integrated formulation and analytical services to solve difficult development and manufacturing challenges.
The Engineer, Manufacturing Sciences and Technology (MS&T) is responsible for supporting GMP manufacturing operations as a project leader to commercialize new products and optimize commercial manufacturing processes. The Engineer, MS&T assists in translating client and process development information into cGMP process implementation.
Monday-Friday 8 AM-5 PM. This role is 100% on-site in Greendale, Indiana.
Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.
**The Role**
+ Collaborate with GMP manufacturing and Product Development project teams as the MS&T project lead and subject matter expert in Starch Mogul Process.
+ Support the conversion of client strategies into tactical execution plans for successful technology transfers and commercial manufacturing. Collect and analyze process data for internal and client review.
+ Act as the team leader for process and product investigations, and draft comprehensive investigation reports.
+ Lead MS&T tech transfer projects from both Catalent Process Development and external clients into GMP manufacturing. Author technical transfer documents and standard operating procedures (SOPs) to support GMP manufacturing projects.
+ Work with R&D, QA, and Operations to evaluate and assess project/program data for implementing products and technologies into commercial production; establish process improvements based on analysis of trends and study data.
+ Address deviations, and customer complaints; participate in determining and implementing corrective actions.
+ Ensure robustness of commercial product manufacturing processes.
+ Prepare MS&T reports, protocols, process validations, and verifications, while delivering technical expertise and support for a range of projects. Coordinate with Project Management to achieve MS&T project milestones by attending regular and ad hoc meetings.
+ Other duties as assigned.
**The Candidate**
+ B.S. in Engineering, Chemistry, Biology, Life Sciences or a related field with 2+ years of experience in the nutraceutical, pharmaceutical, or biotechnology manufacturing industry; OR M.S. in Chemical Engineering, Chemistry, Biology, Life Sciences or a related field with 1+ year of experience.
+ Experience with established food or confectionary manufacturers, CMOs, or similar client-based environments is preferred.
+ Knowledge of GMPs, FDA regulations, and documentation procedures required.
+ Experience in quality systems regulations.
+ Familiarity with Lean Six Sigma methodologies and analytical/problem-solving capabilities.
+ The employee must be able to lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel and is frequently required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear. The employee is required to sit, climb, or balance and taste or smell.
**Why You Should Join Catalent**
+ Defined career path and annual performance review and feedback process.
+ 152 hours of PTO + 8 paid holidays.
+ Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
+ Tuition Reimbursement - Let us help you finish your degree or earn a new one!
**Catalent offers rewarding opportunities to further your career!** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers ( to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE ( .
**Position Summary**
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually. Catalent Greendale site is one of Catalent's gummy technology development and manufacturing facilities in North America. The site manufactures organic and vegan-based nutraceuticals via confection to enhance wellness for all consumers. Simply put - we make healthy gummies. Within the Catalent network, we offer a broad range of integrated formulation and analytical services to solve difficult development and manufacturing challenges.
The Engineer, Manufacturing Sciences and Technology (MS&T) is responsible for supporting GMP manufacturing operations as a project leader to commercialize new products and optimize commercial manufacturing processes. The Engineer, MS&T assists in translating client and process development information into cGMP process implementation.
Monday-Friday 8 AM-5 PM. This role is 100% on-site in Greendale, Indiana.
Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.
**The Role**
+ Collaborate with GMP manufacturing and Product Development project teams as the MS&T project lead and subject matter expert in Starch Mogul Process.
+ Support the conversion of client strategies into tactical execution plans for successful technology transfers and commercial manufacturing. Collect and analyze process data for internal and client review.
+ Act as the team leader for process and product investigations, and draft comprehensive investigation reports.
+ Lead MS&T tech transfer projects from both Catalent Process Development and external clients into GMP manufacturing. Author technical transfer documents and standard operating procedures (SOPs) to support GMP manufacturing projects.
+ Work with R&D, QA, and Operations to evaluate and assess project/program data for implementing products and technologies into commercial production; establish process improvements based on analysis of trends and study data.
+ Address deviations, and customer complaints; participate in determining and implementing corrective actions.
+ Ensure robustness of commercial product manufacturing processes.
+ Prepare MS&T reports, protocols, process validations, and verifications, while delivering technical expertise and support for a range of projects. Coordinate with Project Management to achieve MS&T project milestones by attending regular and ad hoc meetings.
+ Other duties as assigned.
**The Candidate**
+ B.S. in Engineering, Chemistry, Biology, Life Sciences or a related field with 2+ years of experience in the nutraceutical, pharmaceutical, or biotechnology manufacturing industry; OR M.S. in Chemical Engineering, Chemistry, Biology, Life Sciences or a related field with 1+ year of experience.
+ Experience with established food or confectionary manufacturers, CMOs, or similar client-based environments is preferred.
+ Knowledge of GMPs, FDA regulations, and documentation procedures required.
+ Experience in quality systems regulations.
+ Familiarity with Lean Six Sigma methodologies and analytical/problem-solving capabilities.
+ The employee must be able to lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel and is frequently required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk or hear. The employee is required to sit, climb, or balance and taste or smell.
**Why You Should Join Catalent**
+ Defined career path and annual performance review and feedback process.
+ 152 hours of PTO + 8 paid holidays.
+ Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
+ Tuition Reimbursement - Let us help you finish your degree or earn a new one!
**Catalent offers rewarding opportunities to further your career!** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers ( to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE ( .
View Now
4
Indirect Tax Technology Senior Manager
44308 Akron, Ohio
EY
Posted 16 days ago
Job Viewed
Job Description
Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**US - Tax - Indirect Tax Technology and Transformation - Senior Manager - Tax Platform Engineer**
Our mission is to build, sell and deliver differentiated tax technology solutions that enable our clients to manage their indirect tax obligations more efficiently and accurately. We focus on two key areas: implementation/delivery and technology creation/support. By providing comprehensive and reliable solutions that help our clients achieve their business objectives while minimizing their tax risks, we strive to be the leading provider of indirect tax technology solutions in the market.
As a senior manager you'll continuously enhance your proficiencies in the design, promotion and delivery of major technology tools, including application development, data acquisition and transformation, and data analytics and visualization/reporting. You'll work side-by-side with tax-technical subject matter professionals (SMPs) to develop and deploy data and technology solutions that will enable our tax-technical SMPs to efficiently and effectively deliver quality tax consulting, with timely and responsive services and work products that meet and/or exceed client expectations.
**The opportunity**
Be part of a team that helps build and deliver sustainable tax technology strategies. The field of taxation is constantly changing as new laws, regulations, and technologies are created, and this is your opportunity to be part of a rapidly evolving field.
**Your key responsibilities**
We'll look to you to challenge the effectiveness of the tax technology strategy and approach for all engagements while developing strong relationships across a network of existing and future clients and key stakeholders. You'll identify opportunities for the use of technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams supporting various client projects including working with executive-level stakeholders, developing transformative solutions, and fostering deep client relationships. You will contribute toward developing a technically diverse and talented team, all while handing activities that focus on quality and commercial value.
**Skills and attributes for success**
+ Demonstrate characteristics of a forward-thinker and self-motivator that thrives on new challenges and adapts quickly to learning new skills
+ Collect and document engagement team and client feedback; identify market events such as new client needs and competitor activity
+ Develop or enhance proficiency in the use of major technology tools
+ Drive overall deployment of technology services through active participation as part of pursuit and client service engagement teams
+ Monitor penetration and performance of technology services and communicate to leadership
+ Monitor competitive and client feedback and needs and communicate with leadership to develop appropriate responses, products, or communications
+ Provide input into thought leadership
+ Deliver high-quality work products within expected timeframes and on budget
+ Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
+ Manage and motivate client engagement teams with diverse skills and backgrounds
+ Take ownership of assigned tasks and monitor them until completion, including documenting requirements, configuration, testing, debugging, project profitability, and tax systems and process configuration
+ Identify ways to automate manual tasks using existing financial or tax systems and emerging technologies
+ Ensure the architecture of solutions is aligned with the direction of the organization in terms of technology and business strategy
+ Ensure compliance to the standards for solution architecture and integration of the relevant building blocks already available
+ Define a robust architecture for building new applications and releases, leveraging and enhancing existing building blocks, or creating new reusable components
+ Partner with others to gather all requirements to formulate the appropriate architecture required to provide system functionality, deciding when to advocate, and when to compromise, to arrive at a mutually acceptable solution
**To qualify for the role you must have**
+ A bachelor's degree in technology, information science, accounting, or finance and minimum of 7 years of related work experience; or a graduate degree and approximately 6 years of related work experience
+ Approved technical certification, CPA license or membership to a state Bar
+ Hands-on technical experience with deep expertise in architecting and delivering innovative, data-driven solutions using modern analytics and AI technologies
+ Experience with developing solutions using Microsoft Azure, IBM watsonx, or Databricks stack
+ A strong interest in Artificial Intelligence (AI) and emerging technologies and leveraging them to optimize and transform business processes
+ Experience designing and developing scalable, high-performance databases, particularly using Microsoft SQL Server, to support robust analytics and data-driven decision-making
+ Strong communication skills in managing executive stakeholders, framing value propositions, and influencing strategic decisions
+ An ability to effectively communicate complex technology architecture clearly and confidently to both technical and non-technical audiences, including senior leadership and clients
+ Adaptive mindset allowing for responsiveness to evolving customer needs, market conditions, and technology trends
+ Strong organization and time management skills, balancing multiple priorities in a fast-paced, hybrid work environment
+ Leadership experience with cross-functional project teams, mentoring less experienced personnel, and fostering a culture of high performance and innovation
+ Implemented software development best practices and methodologies to ensure the delivery of quality, maintainable, and scalable solutions
+ Ability to travel as required to support client engagements and foster strong, trust-based relationships
**What we look for**
We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have a strong client focus, an interest in leveraging technology to improve business processes, data modelling and analysis, and the ambition to go above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $168,400 to $84,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 202,000 to 437,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**US - Tax - Indirect Tax Technology and Transformation - Senior Manager - Tax Platform Engineer**
Our mission is to build, sell and deliver differentiated tax technology solutions that enable our clients to manage their indirect tax obligations more efficiently and accurately. We focus on two key areas: implementation/delivery and technology creation/support. By providing comprehensive and reliable solutions that help our clients achieve their business objectives while minimizing their tax risks, we strive to be the leading provider of indirect tax technology solutions in the market.
As a senior manager you'll continuously enhance your proficiencies in the design, promotion and delivery of major technology tools, including application development, data acquisition and transformation, and data analytics and visualization/reporting. You'll work side-by-side with tax-technical subject matter professionals (SMPs) to develop and deploy data and technology solutions that will enable our tax-technical SMPs to efficiently and effectively deliver quality tax consulting, with timely and responsive services and work products that meet and/or exceed client expectations.
**The opportunity**
Be part of a team that helps build and deliver sustainable tax technology strategies. The field of taxation is constantly changing as new laws, regulations, and technologies are created, and this is your opportunity to be part of a rapidly evolving field.
**Your key responsibilities**
We'll look to you to challenge the effectiveness of the tax technology strategy and approach for all engagements while developing strong relationships across a network of existing and future clients and key stakeholders. You'll identify opportunities for the use of technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams supporting various client projects including working with executive-level stakeholders, developing transformative solutions, and fostering deep client relationships. You will contribute toward developing a technically diverse and talented team, all while handing activities that focus on quality and commercial value.
**Skills and attributes for success**
+ Demonstrate characteristics of a forward-thinker and self-motivator that thrives on new challenges and adapts quickly to learning new skills
+ Collect and document engagement team and client feedback; identify market events such as new client needs and competitor activity
+ Develop or enhance proficiency in the use of major technology tools
+ Drive overall deployment of technology services through active participation as part of pursuit and client service engagement teams
+ Monitor penetration and performance of technology services and communicate to leadership
+ Monitor competitive and client feedback and needs and communicate with leadership to develop appropriate responses, products, or communications
+ Provide input into thought leadership
+ Deliver high-quality work products within expected timeframes and on budget
+ Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
+ Manage and motivate client engagement teams with diverse skills and backgrounds
+ Take ownership of assigned tasks and monitor them until completion, including documenting requirements, configuration, testing, debugging, project profitability, and tax systems and process configuration
+ Identify ways to automate manual tasks using existing financial or tax systems and emerging technologies
+ Ensure the architecture of solutions is aligned with the direction of the organization in terms of technology and business strategy
+ Ensure compliance to the standards for solution architecture and integration of the relevant building blocks already available
+ Define a robust architecture for building new applications and releases, leveraging and enhancing existing building blocks, or creating new reusable components
+ Partner with others to gather all requirements to formulate the appropriate architecture required to provide system functionality, deciding when to advocate, and when to compromise, to arrive at a mutually acceptable solution
**To qualify for the role you must have**
+ A bachelor's degree in technology, information science, accounting, or finance and minimum of 7 years of related work experience; or a graduate degree and approximately 6 years of related work experience
+ Approved technical certification, CPA license or membership to a state Bar
+ Hands-on technical experience with deep expertise in architecting and delivering innovative, data-driven solutions using modern analytics and AI technologies
+ Experience with developing solutions using Microsoft Azure, IBM watsonx, or Databricks stack
+ A strong interest in Artificial Intelligence (AI) and emerging technologies and leveraging them to optimize and transform business processes
+ Experience designing and developing scalable, high-performance databases, particularly using Microsoft SQL Server, to support robust analytics and data-driven decision-making
+ Strong communication skills in managing executive stakeholders, framing value propositions, and influencing strategic decisions
+ An ability to effectively communicate complex technology architecture clearly and confidently to both technical and non-technical audiences, including senior leadership and clients
+ Adaptive mindset allowing for responsiveness to evolving customer needs, market conditions, and technology trends
+ Strong organization and time management skills, balancing multiple priorities in a fast-paced, hybrid work environment
+ Leadership experience with cross-functional project teams, mentoring less experienced personnel, and fostering a culture of high performance and innovation
+ Implemented software development best practices and methodologies to ensure the delivery of quality, maintainable, and scalable solutions
+ Ability to travel as required to support client engagements and foster strong, trust-based relationships
**What we look for**
We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have a strong client focus, an interest in leveraging technology to improve business processes, data modelling and analysis, and the ambition to go above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $168,400 to $84,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 202,000 to 437,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
View Now
5
Technology Solution Center Analyst Lead
44308 Akron, Ohio
PNC
Posted 16 days ago
Job Viewed
Job Description
**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst Lead within PNC's Technology organization, you can sit in Akron, OH.
This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.
Monday - Friday: 8:00 am - 5:00 pm
*PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.*
Hardware support (laptop/desktop), Printer Installation, Software Support Center
Ticketing and Customer Requests
Working with networks/routers
Wireless access support
Mobile Support (PNC Apps)
Project work, Bridge Support
Responsible for providing SME support specific to all desktop applications and technology related support events, activities, and/or changes.
- Provide second level/SME technical support to all PNC clients and
contractors including all incidents that can be serviced remotely .
- Immediate technical service using warm transfers for clients who cannot
log into PC, VDI, or VPN
- Improve the client experience and provide less work interruption for local
Field Service markets through immediate resolution of "remotely
resolvable" client incidents allowing greater client productivity.
- Respond to requests for technical assistance via chat and/or web tickets
- Remain current with support changes/updates
- Adhere to Service Desk and Company Polices and Incident Management
process
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
**Job Description**
+ Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
+ Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
+ Resolves incidents and fulfills requests in accordance with knowledge documentation.
+ Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery.
+ Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.
+ Supports leadership with knowledge management, training, new product support, and other specialties/projects.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support
**Competencies**
Customer Support Policies, Standards and Procedures, IT Environment, IT Service Management (ITSM), PC/Workstation Hardware, PC/Workstation Software, Service Request Management Process, Software Installation and Support, Technical Troubleshooting, Telecommunications
**Work Experience**
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Associates
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $34,000.00 - $60,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
**Application Window**
Generally, this opening is expected to be posted for two business days from 09/15/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Analyst Lead within PNC's Technology organization, you can sit in Akron, OH.
This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.
Monday - Friday: 8:00 am - 5:00 pm
*PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.*
Hardware support (laptop/desktop), Printer Installation, Software Support Center
Ticketing and Customer Requests
Working with networks/routers
Wireless access support
Mobile Support (PNC Apps)
Project work, Bridge Support
Responsible for providing SME support specific to all desktop applications and technology related support events, activities, and/or changes.
- Provide second level/SME technical support to all PNC clients and
contractors including all incidents that can be serviced remotely .
- Immediate technical service using warm transfers for clients who cannot
log into PC, VDI, or VPN
- Improve the client experience and provide less work interruption for local
Field Service markets through immediate resolution of "remotely
resolvable" client incidents allowing greater client productivity.
- Respond to requests for technical assistance via chat and/or web tickets
- Remain current with support changes/updates
- Adhere to Service Desk and Company Polices and Incident Management
process
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
**Job Description**
+ Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
+ Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
+ Resolves incidents and fulfills requests in accordance with knowledge documentation.
+ Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery.
+ Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.
+ Supports leadership with knowledge management, training, new product support, and other specialties/projects.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support
**Competencies**
Customer Support Policies, Standards and Procedures, IT Environment, IT Service Management (ITSM), PC/Workstation Hardware, PC/Workstation Software, Service Request Management Process, Software Installation and Support, Technical Troubleshooting, Telecommunications
**Work Experience**
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Associates
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $34,000.00 - $60,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
**Application Window**
Generally, this opening is expected to be posted for two business days from 09/15/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
View Now
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