279 Technology jobs in Cedar Hill

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

Overview

Accepting applications

Open & closing dates

08/15/2025 to 08/19/2025

Salary
$124,531 to - $190,779 per year

Pay scale & grade
GS 14

Locations
6 vacancies in the following locations:

(CA7462) 855 M St

Fresno, CA

(DC0022) 111 Constitution Ave

Washington, DC

(FL0067) 400 W Bay St

Jacksonville, FL

(GA0010) 2385 Chamblee Tucker

Chamblee, GA

(GA1016) 4800 Buford Hwy

Chamblee, GA

(IL2528) 380 Office Ct

Fairview Heights, IL

(KY2032) 333 Scott St

Covington, KY

(MD0278) 5000 Ellin Rd

Lanham, MD

(MI0800) 985 Michigan Ave

Detroit, MI

(MO1937) 333 W Pershing Rd

Kansas City, MO

(MO0106) 1222 Spruce

Saint Louis, MO

(NC2598) 10715 David Taylor Dr

Charlotte, NC

(NY0376) 1040 Waverly Ave

Holtsville, NY

(PA0809) 2970 Market St

Philadelphia, PA

(PR3930) 7 Tabonuco St

Guaynabo, PR

(PR4062) Av Luis Munoz Rivera

San Juan, PR

(TN0005) 5333 Getwell Rd

Memphis, TN

(TX2038) 3651 S IH-35

Austin, TX

(TX2099) 4175 Freidrich Lane

Austin, TX

(TX0302) 4050 Alpha Rd

Farmers Branch, TX

(UT1431)2484 S Washington Blvd

Ogden, UT

(WV0191) 250 Murall Dr

Kearneysville, WV

Remote job
No

Telework eligible
Yes-as determined by the agency policy.

Travel Required
Not required

Relocation expenses reimbursed
No

Appointment type
Permanent

Work schedule
Full-time

Service
Competitive

Promotion potential

None

Job family (Series)


Supervisory status
No

Security clearance

Drug test
No

Position sensitivity and risk

Trust determination process


Financial disclosure

Bargaining unit status

Announcement number
25-12782238B-ITX-2210-14

Control number
843295100

This job is open to

Clarification from the agency

Open to U.S. Citizens/Nationals

Duties

WHAT IS THE INFORMATION TECHNOLOGY DIVISION?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:

Information Technology

The following are the duties of this position at the full working level.

• Leading the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, coordinating the implementation of security programs across platforms (Tier I, II and III) and establishing vulnerability reporting criteria.
• Reviewing proposed new systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure.
• Assessing new systems design methodologies to improve software quality, accurately representing customer requirements, effectively measuring software development risk, presenting recommendations for adoption of new methodologies to senior management officials, and leading implementation.
• Investigating, evaluating and selecting tools and methods for improving productivity and software quality throughout the life cycle, assessing the feasibility of adopting new software design technologies within the current systems environment, and developing best practices guides for use by other applications software specialists.
• Providing authoritative advice to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security, and developing and implementing agency guidelines.

Requirements

Conditions of employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

BASIC REQUIREMENT : Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:

SPECIALIZED EXPERIENCE FOR GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

For more information on qualifications please refer to .

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click (Section 3, Explanation of Terms) or for Foreign Education Credentialing instructions.

Additional information

• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  
  • - your performance and conduct;
  • - the needs and interests of the agency;
  • - whether your continued employment would advance organizational goals of the agency or the Government; and- whether your continued employment would advance the efficiency of the Federal service.
  
  

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• This is a Bargaining unit position.
• Tour of Duty: Day Shift
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Telework Eligible Positions : Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD) ) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Relocation expenses - No

Though many locations may be listed, you will be limited to a maximum of 2 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

For more information regarding Union Representation click

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Customer Service
• Information Resources Strategy and Planning
• Operating Systems
• Oral Communication
• Systems Integration
• Technology Awareness

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the , you must receive a rating of category CAT A/B to be rated as "well qualified" to receive special selection priority.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

1. Online Application - Questionnaire
2. Education - See Education Section above
3. Registration/License (if applicable) - active, current registration/license
4. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

NOTE:

• DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.

• If you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/19/2025 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 08/19/2025.

To preview the Application Questionnaire, please click the following link:

• To begin the application process, click the "Apply Online" button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
• To complete , you must click the "Submit Application" button prior to 11:59 PM (ET) on 08/19/2025.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .

Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, to go to our Career Information Sessions webpage.

Agency contact information

IRS Brookhaven External

Email

Address

IT

111 Constitution Ave NW

Washington, DC 20224

US

Next steps

To review reasonable accommodation policies and procedures please visit . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

1. Online Application - Questionnaire
2. Education - See Education Section above
3. Registration/License (if applicable) - active, current registration/license
4. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

NOTE:

• DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.

• If you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/19/2025 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 08/19/2025.

To preview the Application Questionnaire, please click the following link:

• To begin the application process, click the "Apply Online" button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
• To complete , you must click the "Submit Application" button prior to 11:59 PM (ET) on 08/19/2025.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .

Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, to go to our Career Information Sessions webpage.

Agency contact information

IRS Brookhaven External

Email

Address

IT

111 Constitution Ave NW

Washington, DC 20224

US

Next steps

To review reasonable accommodation policies and procedures please visit . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Additional locations

(GA1016) 4800 Buford Hwy

Chamblee, GA

(IL2528) 380 Office Ct

Fairview Heights, IL

(KY2032) 333 Scott St

Covington, KY

(MD0278) 5000 Ellin Rd

Lanham, MD

(MI0800) 985 Michigan Ave

Detroit, MI

(MO1937) 333 W Pershing Rd

Kansas City, MO

(MO0106) 1222 Spruce

Saint Louis, MO

(NC2598) 10715 David Taylor Dr

Charlotte, NC

(NY0376) 1040 Waverly Ave

Holtsville, NY

(PA0809) 2970 Market St

Philadelphia, PA

(PR3930) 7 Tabonuco St

Guaynabo, PR

(PR4062) Av Luis Munoz Rivera

San Juan, PR

(TN0005) 5333 Getwell Rd

Memphis, TN

(TX2038) 3651 S IH-35

Austin, TX

(TX2099) 4175 Freidrich Lane

Austin, TX

(TX0302) 4050 Alpha Rd

Farmers Branch, TX

(UT1431)2484 S Washington Blvd

Ogden, UT

(WV0191) 250 Murall Dr

Kearneysville, WV

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
In this role, you will work with direction to develop and deliver training programs for various systems and applications used throughout the institution.  Duties include, teaching weekly instructor led training sessions for multiple topics, develop and maintain training videos, job aids, eLearning courses, instructor led training programs, and training website content for multiple subject areas. Additionally, you will complete administrative tasks in the learning management system such as adding new courses, running reports, and marking attendance. You will also collaborate with business stakeholders to intake new training requests and to consult on needed updates to existing training material. You will use a variety of software and applications to develop training content and track work assignments which may include Articulate 360, Camtasia, Snagit, Canva, Microsoft 365, ServiceNow, and more. Finally, you will be responsible for learning and applying new digital accessibility content creation standards to revise existing training materials in support of WCAG 2.1 level A and AA standards. This position is eligible for a hybrid work schedule, typically one day per week in office but may be more based on work assignments.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree with no experience. or
  Associate's Degree in technical or related field or
  High School Diploma or GED

• Experience
  1 year experience with Associate's Degree. and
  4 years experience in computer customer service with High School Diploma.

PRIMARY JOB DUTIES

Duties include, teaching weekly instructor led training sessions for multiple topics, develop and maintain training videos, job aids, eLearning courses, instructor led training programs, and training website content for multiple subject areas. Additionally, you will complete administrative tasks in the learning management system such as adding new courses, running reports, and marking attendance. You will also collaborate with business stakeholders to intake new training requests and to consult on needed updates to existing training material. You will use a variety of software and applications to develop training content and track work assignments which may include Articulate 360, Camtasia, Snagit, Canva, Microsoft 365, ServiceNow, and more. Finally, you will be responsible for learning and applying new digital accessibility content creation standards to revise existing training materials in support of WCAG 2.1 level A and AA standards.

ADDITIONAL JOB DUTIES

• Under guidance of more senior trainer and/or management, conducts formal classroom training for university and affiliate personnel in formal classroom environment or one-on-one training; assists in maintaining and developing supporting documentation for classes and seminars.
• Assists in developing and/or revising classes and seminars as technology and software change.
• Maintains computer classrooms ensuring rooms are clean and software is properly loaded for classes; maintains supplies of forms and brochures.
• Receives class registration forms; completes and distributes forms as appropriate; confirms registration in classes.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

At Sinacola, we are not just another company. We are a 100% employee-owned organization, fostering a strong team atmosphere where everyone shares in the success through our Employee Stock Ownership Plan. If you are seeking a career that combines personal growth, a supportive environment, and the opportunity to make a meaningful impact, we invite you to join our dynamic team.

Job Title: Information Technology (IT) Intern

Our IT Internship Program offers a valuable opportunity for students pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field to gain hands-on experience in a professional environment. This internship is designed to provide exposure to a broad range of technical and administrative functions within our IT department.

Duties and Responsibilities:

• Assist in creating and maintaining network documentation
• Help with inventory management of hardware and software assets
• Support the creation and management of user accounts and security groups within the Active Directory environment
• Build and troubleshoot desktop computers, including imaging and hardware diagnostics
• Perform basic switch configuration and assist with network setup tasks

Qualifications and Skills:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of Windows OS, networking concepts, and hardware troubleshooting
• Strong attention to detail and ability to work independently
• Minimum 3.0 GPA on a 4.0 scale preferred
• At least 18 years of age by program start
• Must provide own housing and transportation in the DFW area

Join our team at Sinacola and become part of a company that is leaving its mark on the world. If you are ready to bring your best self, grow your skills, and make a meaningful contribution, we would love to hear from you.

Join us in "Leaving our mark on the world."

We are an Equal Opportunity Employer. We are a Drug-Free Workplace. We participate in E-Verify. Applicants must be authorized to work for any employer in the U.S.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Information Technology Support Technician

Facility

Dallas Regional Medical Center

Location

US-TX-Mesquite

ID

2025-209744

Category

Non Clinical Tech

Position Type

Full Time

Shift

Days

Job Type

Non-Exempt

Overview

We are seeking an Information Technology Support Technician, internally referred to as our Information System Technician (IS Tech). An Information Technology Support Technician (ITST) or Desktop Support Technician supports and maintains clinical and administrative IT systems, including Electronic Health Records (EHRs), hardware, and user accounts, ensuring smooth daily operations for medical staff. They also handle troubleshooting, training, and system security, playing a key role in maintaining compliance and continuity of patient care.

Shift's Available: Days (No Weekends or Holidays)

Employment Type: Full Time

Hours: 8hr - (Call Every 3 rd Week)

Location: Dallas Regional Medical Center, Mesquite TX

Here are some of the benefits of working at Prime Healthcare:

health, dental, and vision insurance options

• paid vacation, sick time and holidays

• bereavement leave, FMLA and other leave options

• employer 401K options

• tuition reimbursement options

• life, disability, and other insurance options

• many other amazing benefits

** This role typically follows a Monday-through-Friday schedule; however, due to its critical nature, you will be on call for IT emergencies and urgent issues that require immediate resolution. **

Responsibilities

Essential Duties and Responsibilities (includes, but not limited to):

• Tech Support for Staff: help doctors, nurses, and admin staff with tech issues (computers, printers, logins, apps); troubleshoot problems with EHR systems like Epic

• Help Desk & User Support: assist staff with software or hardware issues; set up new user accounts, reset passwords, and manage access

• Hardware Maintenance: install and fix workstations, printers, tablets, barcode scanners; manage hardware in patient areas, nurses' stations, and mobile carts

• Software & Network Assistance: install and update software used in healthcare settings, support Wi-Fi, VPN, and connectivity for hospital systems

• Security & Compliance: follow HIPAA and cybersecurity rules to protect patient data, assist with password resets, access control, and device encryption

Qualifications

Before we go any further, we do have some deal-breakers. You must have:

1. High School Diploma required for all new hires starting 4/1/14.
2. Experience in Microsoft Desktop Operating Systems and Active Directory.
3. 1-3 years experience preferred.
4. Customer service experience preferred.
5. Preferred: Comptia A+, N+, Microsoft Certified Professional (MCP)

Pay Transparency

Full benefits at Prime Healthcare:

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. Know Your Rights: With Us!

Not ready to apply? Connect with us for general consideration.

Job DescriptionJob DescriptionCompany Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT)  to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
  • Servers (Windows/Linux), virtualization (VMware/Hyper-V)
  • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Qualifications

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s ).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing:
  • Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Experience

• Prior experience in a telecom or managed services provider (MSP)  environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan  – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance  – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program  – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts  – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Job Description
The Manager of IT Security is accountable for devising and implementing the Cyber Security Strategy to safeguard assets and technologies across all Business Units. Collaborating with senior management, executives, and third-party vendors, the candidate will ensure the company's Cyber Security programs meet business needs while mitigating cyber and data risks. Reporting to the VP of IT, the role entails maintaining processes and technologies to uphold acceptable cyber risk levels and deliver secure, innovative solutions aligned with the Cyber Security Strategy.

Responsibilities:

• Develop a Corporate information security vision and strategy aligned with organizational priorities.
• Establish and cultivate a team of IT Security experts within Business Units.
• Ensure Security compliance with IT Manual and oversee Security Governance & Compliance.
• Lead Internal IT General Controls and Cyber Security Audits.
• Collaborate with Business Unit IT teams to develop and maintain the Corporate Cyber Security Incident Response Plan.
• Conduct Tabletop Reviews of the Incident Response Plan.
• Assist in designing and administering Cyber Security Awareness Training.
• Manage threat response, vulnerability management, and risk mitigation.
• Lead the information security function across the organization.
• Provide regular reporting on the information security program status to senior leaders.
• Work with vendor management teams to ensure information security requirements in contracts.
• Establish a metrics framework to measure the efficiency of Security and Data Governance Programs.
• Create and manage an information security awareness program.
• Manage the budget for the function.
• Partner with business and executive leadership to ensure security measures in application and platform development.

Qualifications:

• Detailed understanding of Network Devices, Anti-Malware solutions, Intrusion Prevention Systems, Web Content filtering solutions, DLP Technologies, Web Application Firewalls, and SIEM Solution.
• Certifications such as CISA, CISM, CISSP, CompTIA Security+ are desirable.
• Knowledge of Cyber Security Frameworks like NIST, CSF preferred.
• Minimum 7+ years of experience in information services with 5 years in Information Security domains.
• Bachelor's Degree required, with a concentration in computer science preferred.

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Portfolio Manager within the Information Technology Department plays a critical strategic role in aligning technology initiatives with the institution's broader clinical, research, and educational goals. This individual is responsible for overseeing the processes to select, prioritize, and govern a portfolio of IT projects and ensuring that resources are allocated effectively and portfolios deliver maximum value. The portfolio manager collaborates with executive leadership, department heads, and other portfolio stakeholders to assess project proposals, manage risk, and monitor performance metrics. In the complex environment of an academic medical center, where patient care, research innovation, and academic excellence converge, the portfolio manager ensures that IT investments support institutional priorities, are financially viable, and are executed efficiently across diverse stakeholder groups. Please note, this position is a temporary role with the option of permanent hire in future.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Experience and Education
  * Bachelor's Degree plus ten (10) years of experience with project, program, and portfolio management.
• Master's degree preferred).

JOB DUTIES

• Responsible for overseeing and managing the portfolio management process for the entire IT project portfolio.
• Responsible for the intake process of new project ideas and demands.
  Lead the process of portfolio planning and prioritization, ensuring alignment with strategic and operational goals and objectives.
• Oversee the assessment of new project proposals and determine their fit within the portfolio based on risk, business goals, cost, strategic value, resources, and skill availability.
• Identify potential risks within the portfolio and develop proactive strategies to mitigate or resolve them.
• Monitor the ongoing health of the portfolio, addressing issues or obstacles that could affect project delivery or organizational goals.
• Develop a structured approach for keeping stakeholders informed, engaged and aligned while respecting defined organizational change management practices.
• Continuously assess and adjust the portfolio to ensure alignment with evolving strategic and operational goals.
• Establish portfolio performance metrics through dashboards and scorecards, analyze trends and ensure compliance and audit readiness.
• Educate and coach senior leaders on how to effectively manage their portfolios.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

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WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Portfolio Manager within the Information Technology Department plays a critical strategic role in aligning technology initiatives with the institution's broader clinical, research, and educational goals. This individual is responsible for overseeing the processes to select, prioritize, and govern a portfolio of IT projects and ensuring that resources are allocated effectively and portfolios deliver maximum value. The portfolio manager collaborates with executive leadership, department heads, and other portfolio stakeholders to assess project proposals, manage risk, and monitor performance metrics. In the complex environment of an academic medical center, where patient care, research innovation, and academic excellence converge, the portfolio manager ensures that IT investments support institutional priorities, are financially viable, and are executed efficiently across diverse stakeholder groups. Please note, this position is a temporary role with the option of permanent hire in future. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Experience and Education
  • Bachelor's Degree plus ten (10) years of experience with project, program, and portfolio management.
•  Master's degree preferred).

JOB DUTIES

• Responsible for overseeing and managing the portfolio management process for the entire IT project portfolio.
• Responsible for the intake process of new project ideas and demands.
   Lead the process of portfolio planning and prioritization, ensuring alignment with strategic and operational goals and objectives.
• Oversee the assessment of new project proposals and determine their fit within the portfolio based on risk, business goals, cost, strategic value, resources, and skill availability.
• Identify potential risks within the portfolio and develop proactive strategies to mitigate or resolve them.
• Monitor the ongoing health of the portfolio, addressing issues or obstacles that could affect project delivery or organizational goals.
• Develop a structured approach for keeping stakeholders informed, engaged and aligned while respecting defined organizational change management practices.
• Continuously assess and adjust the portfolio to ensure alignment with evolving strategic and operational goals.
• Establish portfolio performance metrics through dashboards and scorecards, analyze trends and ensure compliance and audit readiness.
• Educate and coach senior leaders on how to effectively manage their portfolios.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!