73 Technology jobs in Chesapeake

Technical Support Manager

Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!

Key Responsibilities

• Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
• Provide direct technical support for PMI products, software, and field applications.
• Act as the primary liaison between customers, Engineering, and Software Development.
• Document, track, and analyze technical issues and recurring problems.
• Contribute to testing and feedback during product development and updates.
• Create and maintain internal technical documentation and knowledge base content.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Occasional overnight travel may be required.

What We're Looking For

• Strong PC troubleshooting skills, including driver, communication, and security issues.
• Proven experience in customer technical support or IT systems support.
• Excellent problem-solving and communication skills.
• Networking skills
• Technical writing or documentation experience a plus.
• Technical college degree preferred
• Electrical background or experience with electric utilities is a plus but not required.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Supplemental Insurance Options
• Company-paid Life Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Education Reimbursement
• 529 College Savings Contribution Matching

About Power Monitors, Inc.

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

Our client is looking for a skilled Technical Support Engineer to provide exceptional support to their customer base. This role involves troubleshooting complex technical issues, responding to user inquiries, and ensuring customer satisfaction with our client's products and services. You will be responsible for diagnosing hardware and software problems, documenting solutions, and escalating issues to higher-level support or development teams when necessary. The ideal candidate will have a strong understanding of IT infrastructure, operating systems, and common software applications. Excellent problem-solving skills, patience, and outstanding customer service abilities are essential. Experience with ticketing systems and remote support tools is a must. You will also play a role in identifying recurring issues and contributing to the knowledge base to improve overall support efficiency. This position requires a proactive individual who is eager to learn and assist customers in resolving their technical challenges. This hybrid position is based in Virginia Beach, Virginia, US, requiring a blend of remote work and in-office collaboration.

**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
Join our innovative Learning Strategy & Innovation team as a **Learning Technology Strategist!** In this role, you will drive the strategic adoption and optimization of learning technologies to enhance employee development and business performance. You will bring your expertise in LMS/LXPs, instructional design principles, and emerging AI-powered tools to create innovative learning solutions. Responsibilities include managing vendor relationships and influencing key vendor roadmaps, implementing agile methodologies, and collaborating with stakeholders to ensure our learning solutions are aligned with business objectives and deliver a measurable impact through data-driven evaluation. Your strong communication, problem-solving, and stakeholder management skills will be crucial to your success.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.
Relocation assistance is available for this position.
**What you'll do:**
+ Consults with business leaders and HR business partners to assess capability gaps, and recommend learning interventions and up-skilling plans that align with organizational goals
+ Designs and implements learning solutions that can be effectively scaled to enhance workforce proficiency across the organization
+ Leads the design and development of comprehensive learning experiences using instructional design principles, learner-centered methods and modalities
+ Transforms learning experiences by strategically curating high-impact content from both internal and external resources, creating personalized and efficient learning pathways that drive measurable skill development
+ Drives learning innovation by expertly leveraging modern learning technologies, including LMS, LXP, AI-powered search, and collaborative platforms, to create scalable and engaging learning experiences that maximize employee reach and impact
+ Leads cross-functional teams, partnering with Subject Matter Experts (SMEs), instructional designers, and technology specialists, to architect and deliver impactful learning solutions that address critical business challenges and achieve strategic goals
+ Champions a data-driven approach to learning, rigorously measuring program effectiveness through KPIs and diverse evaluation methodologies, to continuously optimize learning initiatives and ensure alignment with evolving business needs and performance objectives
+ Provides coaching and mentoring to other team members in the development and delivery of their work product
+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
**What you have:**
+ Bachelor's degree; 4 years of related experience(in addition to the minimum years of experience required) may be substituted in lieu of degree
+ 8+ years of progressive experience in Learning & Development, instructional design, or learning consulting roles, with a proven track record of driving measurable business impact through innovative learning solutions
+ Demonstrated expertise in consultative engagement with stakeholders, effectively translating complex business challenges into comprehensive learning strategies
+ Extensive experience with curating and organizing digital content ecosystems
+ Expert fluency in a broad range of learning platforms and tools, such as LMSs (e.g., Workday, Cornerstone), LXPs (e.g., Degreed, EdCast), authoring tools (e.g., Articulate, Rise), and collaboration tools (e.g., Miro, MS Teams)
+ Deep understanding of adult learning theory, learning science, and agile design methodologies
+ Demonstrated expertise in navigating complex organizational structures and drive results through collaboration and persuasion
**What sets you apart:**
+ Learning technology acumen and expertise (WorkDay, Percipio, etc)
+ Experience managing vendor relationships within the learning space
+ Experience leading learning technology implementations
+ US military experience through military service or a military spouse/domestic partner
**Compensation range:** The salary range for this position is: $114,080- $218,030 **.**
**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection ( here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Our client is looking for an experienced and innovative Remote HR Technology Lead to manage and optimize their human resources information systems (HRIS) and related technologies. This is a fully remote role, offering significant autonomy and the opportunity to shape our client's HR tech landscape. You will be responsible for the selection, implementation, configuration, and ongoing management of HR technology solutions, including HRIS, payroll systems, applicant tracking systems (ATS), performance management tools, and learning management systems (LMS). Your primary goal will be to enhance HR efficiency, improve data accuracy, and provide seamless employee experiences through technology. This involves evaluating new HR tech trends, identifying opportunities for automation, and ensuring data security and compliance. You will work closely with HR business partners, IT teams, and other stakeholders to understand their needs and translate them into effective technological solutions. Key responsibilities include managing vendor relationships, overseeing system integrations, and providing training and support to HR users. The ideal candidate possesses a strong understanding of HR processes and best practices, coupled with deep technical expertise in HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM). Excellent project management, analytical, and problem-solving skills are essential. You should be adept at leading cross-functional teams and communicating complex technical information to non-technical audiences. This is a pivotal role for someone passionate about leveraging technology to transform the HR function and drive organizational success, all within a remote work setting.

Our client, a premier executive search firm, is looking for an accomplished Executive Recruiter to focus on the technology sector. This critical role is based in our dynamic Virginia Beach, Virginia, US office. The Executive Recruiter will be responsible for identifying, assessing, and recruiting top-tier executive talent for our clients across various technology sub-sectors, including software, hardware, IT services, and emerging technologies. You will partner closely with clients to understand their strategic talent needs, develop effective search strategies, and manage the entire recruitment lifecycle from initial contact to offer negotiation. This position demands a deep understanding of the technology landscape, exceptional networking and interpersonal skills, and a proven ability to build strong relationships with candidates and hiring managers. The ideal candidate will have a consultative approach, a keen eye for talent, and a track record of successfully placing senior-level professionals in competitive markets. You will be instrumental in driving client success by securing the best possible leadership talent.

Key Responsibilities:

• Conduct full-cycle executive searches for senior-level positions within the technology industry.
• Develop and execute comprehensive sourcing strategies to identify passive and active candidates.
• Build and maintain strong relationships with technology leaders, industry influencers, and potential candidates.
• Conduct in-depth candidate assessments, including behavioral interviews and reference checks.
• Partner closely with clients to understand their organizational culture, hiring needs, and position requirements.
• Manage the recruitment process, ensuring a seamless and positive candidate experience.
• Negotiate compensation packages and facilitate offer acceptance.
• Stay abreast of industry trends, market intelligence, and best practices in executive recruitment.
• Contribute to the growth and reputation of the firm through exceptional client service and successful placements.

Qualifications:

• Bachelor's degree in Business, Marketing, Human Resources, or a related field.
• Minimum of 7 years of experience in executive search or high-level recruitment, with a specialization in the technology sector.
• Proven success in conducting searches for C-suite and VP-level positions.
• Deep understanding of the technology industry and its key players.
• Exceptional networking, communication, and influencing skills.
• Strong business acumen and the ability to understand complex organizational structures.
• Proven ability to manage multiple searches simultaneously and meet aggressive deadlines.
• Experience with applicant tracking systems (ATS) and recruitment technologies.
• A proactive, results-oriented approach with a high degree of professionalism.