69 Technology jobs in Cumming

Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities and teammates. Join our team. #CloroxIsThePlace ( role at Clorox:**
The Clorox Company is looking for highly qualified individuals to come work for a multi-billion dollar organization. The position involves contributing both as an individual and as part of a team in delivering consumer products processing projects and will participate on cross-functional business teams interacting with plant management team members, plant team members, vendors, customers, and other functions.
**In this role, you will:**
+ Lead Capital Project Management, Design, and Construction - Manage capital projects (40-60% of time), ensuring alignment with Clorox standards for cost, timing, and quality.
+ Provide Technical Problem Solving and Engineering Services - Solve complex technical issues and provide engineering support.
+ Conduct Project Technical Feasibility Evaluations - Assess and validate feasibility of new initiatives
+ Perform Engineering Administrative Duties - Handle documentation, compliance, and reporting tasks.
+ Lead and Support Project Teams, CI, and Operations Initiatives- Act as team lead or active contributor for cross-functional and Continuous Improvement (CI) initiatives.
+ Promote Learning and Development - Share knowledge through technical seminars, mentor team members, and stay current on industry advancements.
+ Champion Engineering Innovation- Advocate for new technologies, tools, and methods to improve engineering effectiveness.
+ Drive Safety and Environmental Performance- Support site safety programs, meet project safety goals, and contribute to sustainability objectives.
+ Support Cost Savings and Budget Management- Help reduce project spending and support cost-saving initiatives sitewide.
+ Provide Technical Leadership and Business Alignment- Offer technical expertise, ensure regulatory compliance, and align engineering solutions with business goals.
**What we look for:**
Required Qualifications:
+ Engineering Degree in Mechanical, Electrical, or Chemical Engineering (BSME, BSEE, or BSChE).
+ 2+ years of engineering experience, including exposure to capital projects and capital budget processes.
+ Strong business judgment with the ability to deliver high-quality results and meet deadlines independently.
+ Solid analytical and problem-solving skills to support technical and business decision-making.
+ Self-motivated leader with a high level of initiative and ability to drive results with minimal supervision.
+ Experience with change management practices and leading through organizational or project transitions.
Desired Qualifications:
+ Knowledge of Microsoft Office, AutoCAD, Emulate3D, SAP or equivalent, and utilization of Engineering Standards
+ CI / TPM / Lean Manufacturing processes and techniques
+ Proven skills to effectively document and communicate technical information
+ Background in consumer packaged goods environment
+ Excellent presentation skills to technical and non-technical audiences
+ Understands CI Methodology
#LI-HYBRID
**Workplace type:**
Hybrid -3 days in office
25-75% Travel based on projects
**Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.** Learn more ( **.**
**(U.S.)Additional Information:**
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
-Zone A: $72,400 - $32,500
-Zone B: 66,400 - 121,500
-Zone C: 60,300 - 110,400
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
**Who we are.**
We champion people to be well and thrive every single day. We're proud to be in every corner of homes, schools, and offices-making daily life simpler and easier through our beloved brands. Working with us, you'll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what's possible and work with purpose to make a difference in the world.
**This is the place where doing the right thing matters.**
Doing the right thing is the compass that guides every decision we make-and we're proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.
**Our commitment to diversity, inclusion, and equal employment opportunity.**
We seek out and celebrate diverse backgrounds and experiences. We're always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here ( .
The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more to Know Your Rights ( .
Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.
The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.

Job Purpose & Scope
Provides computer support for Bank OZK employees.
Essential Job Functions
+ Provides PC Support, software and hardware support for all divisions.
+ Provides Local network administration.
+ Conducts Hardware/software installation and configuration.
+ Provides support in preparing new branches for opening.
+ Maintains inventory and orders necessary supplies as needed and approved.
+ Regularly exercises discretion and judgment in the performance of essential job functions.
+ Maintains effective communication with other internal IT teams.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of hardware and software installation, testing and operation.
+ Knowledge of application of computer software.
+ Knowledge of local area networks and fundamental concepts.
+ Ability to communicate technical concepts effectively to a technical or non-technical audience.
+ Ability to maintain attention to detail.
+ Ability to work without close supervision.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
+ Ability to demonstrate effective time management skills.
+ Ability to work extended hours.
+ Ability to demonstrate effective customer service skills.
Basic Qualifications
+ High school diploma or equivalent required.
+ Bachelor's degree in Information Systems, MIS, Business Administration or equivalent field preferred.
+ Minimum three (3) years' experience in Information Systems required.
+ Valid driver's license and good driving record.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

**Job Description:**
**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.**
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
**Overall Purpose:** Design, develop, operate technology solutions in support of a Marketing or Product Organization.
**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:
**Data analysis:**
+ developing customer propensity models and insights
+ risk modeling
+ base management and cohort mapping
+ migrations strategy and business readiness (cohorts)
+ Measurements/KPIs: churn, CSAT, data analysis, scenario modeling
+ Reporting and analytics in support of BSSe phases
**Coordinate Cross-Functional Teams:** Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements, including products, pricing, offers, and promotions.
- **Customer Advocacy and Expertise:** Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications.
- **Technical Project Leadership:** Lead technical projects using Agile methodology, including planning, execution, use of standard Agile tools, Epic creation, and User Story development.
- **Development and Testing:** Define requirements, write code, document, create user stories, execute test cases, debug applications, and interact with users for system requirements and modifications.
- **Training and Support:** Provide training and support to marketing and sales teams, manage system settings, plan and execute testing, and prepare channel readiness documentation.
**Job Contribution:** An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
**Supervisor:** No
**Education/Experience:** Bachelor's degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.
Our **Lead Product Technology** earns between $128,400 - $92,600 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. 
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage 
+ 401(k) plan 
+ Tuition reimbursement program 
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 
+ Paid Parental Leave 
+ Paid Caregiver Leave 
+ Additional sick leave beyond what state and local law require may be available but is unprotected 
+ Adoption Reimbursement 
+ Disability Benefits (short term and long term) 
+ Life and Accidental Death Insurance 
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
+ Employee Assistance Programs (EAP) 
+ Extensive employee wellness programs 
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
+ AT&T internet (and fiber where available) and AT&T phone
If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Atlanta, Georgia
**Salary Range:**
$128,400.00 - $215,800.00
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

Job Description

Job Description

Salary:

Job Summary:

The Technology Services Engineer at Softrim is a pivotal role combining strategic account management responsibilities with advanced technical expertise. You will serve as the primary technical liaison for key related accounts. This is a full-time in-office position (not remote).

Responsibilities:

• Primary Technical Account Management
  • Serve as the primary point of contact for assigned client accounts on all technical matters, including security incidents, IT projects, and major technical issues. Build strong relationships with clients to understand their needs and align our technical solutions.
  • Engage with clients to explain technical solutions, provide updates on service requests, and address concerns. Translate complex technical concepts into clear, business-oriented language to maintain client trust and satisfaction.
• Service Implementation and Project Execution
  • Lead the deployment, configuration, and management of IT solutions, such as servers, networks, cloud services, or software applications. Manage technical projects for client accounts, ensuring successful delivery within scope, timeline, and budget.
• Major Incident Management and Response
  • Lead resolution of critical technical issues for client accounts, such security breaches, complex infrastructure challenges, and system outages.
  • Coordinate with internal teams and third-party vendors to ensure swift and effective resolution while keeping clients informed throughout the process.
• Service Ticket Oversight and Escalation
  • Assist with oversight of service ticket lifecycle for assigned account by following up with service desk employees, technicians, and engineers on aging tickets, providing guidance, and prioritization.
• Tier 3 Technical Support
  • Diagnose and resolve advanced technical issues related to client IT infrastructure, including networks, MS365 tenants, and cybersecurity.
  • Act as a Tier 3 engineer to troubleshoot and resolve complex tickets escalated beyond initial support levels.
• Innovation and Documentation
  • Identify opportunities to enhance client systems through upgrades, patches, or new technologies. Provide strategic recommendations to improve performance, security, and alignment with client business goals.
  • Maintain comprehensive records of client systems, configurations, service activities, and ticket resolutions in ticketing systems and knowledge bases. Share insights with the team to improve support processes.

Qualifications:

• Account Management: Proven ability to manage client relationships, prioritize technical needs, and drive issue resolution in a client-facing role.
• Technical Expertise: B.S. in a technical degree with tier 3 proficiency in IT infrastructure and networking, MS365/Azure, cybersecurity, and system administration.
• Communication: Exceptional verbal and written communication skills to interact with clients and internal teams, translating technical details into business terms.
• Leadership: Ability to lead technical projects, mentor junior staff, and coordinate cross-functional teams.
• Organization: Strong time management and multitasking skills to oversee multiple client accounts, tickets, and projects simultaneously.

Work Location: 100% in-office.

Employment Terms: Full-time, In-office, Exempt, Salary. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday, excluding company-observed holidays.

Job Description

Job Description

Description:

Job Title: Technology Service Engineer

Department: Service

Reports to (Title): Manager

Date: 12/09/2024

BASIC FUNCTION

Primary Responsibility: The Technology Service Engineer (TSE) is responsible for remote and on-site integration, implementation and design of customer IT network and telephony products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls, and Backup Solutions) and software networked configurations. TSEs are a vital link to the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus.

May serve as a team member or team leader within own work area or on a cross-functional team. May have service responsibility based on assigned geographic territory and/or individual customer.

WORK PERFORMED

• Maintains a high level of customer satisfaction and responsiveness to all business needs.
• Responsible for responding to request generated by the Network Operations Center (NOC), which carry the highest priority of all request. TSEs will contact the customer immediately to provide confirmation of the request and an arrival time.
• Complete network assessment and all associated forms
• Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.
• Providing consultative assistance for complex network issues that involve output devices (printers) and document management software.
• Ability to use experience and independent judgment to handle unique and sometimes complex situations.
• Depending on technical expertise and certifications, TSEs may be required to assist with projects outside of their immediate areas of responsibility.
• Communicate status updates, concerns or observations, and any client communications to Manager; daily.
• Utilize sophisticated tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment.
• Maintain their technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function.
• May assist in the development of associate level employees on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.
• Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.
• Perform other duties as required.

EDUCATION REQUIREMENTS

• 4-year college degree in a technical (MIS, IT) program or equivalent experience
• Experience working as a member and leader of a team
• Technical hardware knowledge
• MCITP Enterprise Administrator or MCSE Certification required.

EXPERIENCE REQUIREMENTS

A minimum of 4 years of experience in designing, installing, configuring, administering and troubleshooting network systems or telephony is preferred.

Experience required in the following areas:

• Computer networking.
• Server operating systems.
• Apple operating systems.
• Advanced network training and experience
• Experience installing network systems in the field

Additional skills required:

• High level of network systems and troubleshooting
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment; PC, Phone and other assigned equipment.

Requirements:

**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue.  You are technically savvy and a thorough troubleshooter 
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction 
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2780

**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue.  You are technically savvy and a thorough troubleshooter 
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction 
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2484

Job Description

Job Description

Salary:

Responsibilities:

• Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
• Be available to receive phone calls all day.
• Assist in the repair of HA & CE product.
• Maintain training to improve product knowledge.
• Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
• Make decisions based on the best interests of customer & Hisense.
• Investigate field failure data & update R&D/Factory.
• Other duties as assigned.

Qualifications:

• Associates or 2-year tech school degree
• 1-5 years hands on field repair of home appliance or TV products.
• Strong communication and interpersonal skills
• Knowledge of various software programs such as Windows, email, Word and Excel

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Job Description

Job Description

IT Technical Support Specialist is responsible for providing technical assistance and support to users regarding computer systems, hardware, software, and network issues. This role is essential for maintaining the productivity and efficiency of an organization’s technology infrastructure.

Key Responsibilities :
Respond to user inquiries via phone, email, chat, or ticketing systems, addressing hardware, software, and connectivity issues.
 Troubleshoot and resolve technical problems, including diagnosing and fixing issues with computers, printers, networks, and other technology.
Install, configure, and upgrade hardware and software for users, ensuring compatibility and optimal performance.
Perform routine system maintenance, such as applying updates, patches, and backups to maintain system stability and security.
Provide user training and documentation to help staff or customers understand how to use systems and applications effectively.
Log and track support requests using help desk or ticketing software, maintaining detailed records of issues and resolutions
Escalate complex issues to higher-level IT personnel when necessary
Monitor system performance and proactively identify potential issues to prevent disruptions
Maintain IT asset inventory, tracking hardware, software licenses, and peripherals
Stay current with technological trends and security updates to provide informed support and recommendations.

 Required Skills and Qualifications :
   Technical proficiency in computer hardware, operating systems, software applications, and network troubleshooting.
Strong problem-solving and analytical skills to quickly diagnose and resolve issues.
Excellent communication skills for interacting with users and documenting support activities.
Customer service orientation to ensure user satisfaction and effective support
Ability to train and guide users on new technologies and systems
Experience with IT helpdesk software and ticketing systems.

Education and Experience:
Associate or bachelor’s degree in computer science, information technology, or a related field
Relevant certifications (such as CompTIA A+) and prior experience in IT support roles are often preferred 
This is NOT a remote job
Monday to Friday 9am -6pm
 

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