39 Technology jobs in Depew

NY HELP Yes

Agency Attorney General, Office of the

Title Information Technology Specialist 2 (NYHELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Erie

Street Address 350 Main Street

City Buffalo

State NY

Zip Code 14202

Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be a member of the Desktop Support Regional team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives. This position will be based out of the OAG’s Buffalo office, but travel to other regional offices may be required at times.DUTIES: • Provide timely second-level hardware and software support to agency employees both at the Albany OAG offices and the upstate regional offices. • Support all aspects of the hardware device lifecycle management. • Participate in the rollout of agency-wide hardware/software initiatives. • Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary. • Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information. • Conduct hardware and application testing and troubleshooting as needed. • Develop technical user and IT documentation. • Contribute to the Client Services Intranet ServiceNow Knowledge Base content. • Other duties as assigned.

Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024, and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective June 12, 2025, or later will be addressed with a subsequent cover-in. Non-Competitive Minimum Qualifications:• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR• A bachelor's or higher-level degree in any field and one year of experience in information technology; OR• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR• Two years of professional experience in information technology.Competitive Minimum Qualifications: • You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.Preferred Qualifications • Strong interpersonal, written and oral communication skills. • Ability to work with minimal supervision. • Customer service experience. • Experience with ServiceNow or other similar ticketing management software. • Asset management experience. • Strong organizational skills and attention to detail. • Experience installing, testing, and troubleshooting computer hardware and software.

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.The agency's hours of operation are Monday through Friday, between 8:30 a.m. and 5:00 p.m. (37.5 hours/week). Scheduling determinations are dependent upon the needs of each bureau and will be communicated during interviews. Some nights, weekends, and travel are required.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone

Fax

Email Address

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on Applying To apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to Please be sure to include Vacancy ID # and job title in the subject of your email.Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For more information about the Attorney General's Office visit

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.

ABOUT THE ROLE
You will be a member of our multi-disciplinary team and will work under the direction of a project leader. Projects include new construction and renovation in educational, healthcare, sports, corporate commercial and science and technology.

HERE'S WHAT YOU'LL DO

• Perform basic to moderately complex construction drawings and specifications of telecommunications systems for building construction.
• Under limited supervision, design communications and/or telecommunication systems for healthcare, education/higher education and commercial clients, including electronic security and Audiovisual systems per applicable codes.
• Analyze engineering documents and layout systems in regard to components and parts. Research and respond to design issues.
• Participate in value engineering sessions with Architectural/Engineering team.
• Recommend improvements with reference standards and processes to improve quality, coordination, and to streamline production efforts.
• Assists in the review and markup of shop drawings and submittals.
• Assists in gathering information to respond to RFI's and review of change orders in the preparation of construction documents.
• Conduct job site visits to verify existing conditions and observe construction progress. Site visits frequently require a physical walk-through of site.
• Must be willing to perform overtime work and be willing to travel.
• May perform other duties as required.

HERE'S WHAT YOU'LL NEED

• Minimum ABET/EAC Bachelor degree or equivalent required.
• Qualified candidates must have 4+ years of related experience.
• EIT/FE preferred.
• Excellent verbal and written communication skills.
• Able to effectively handle multiple projects.
• Revit proficiency is preferred.

The salary range for this position is $60,030.00 - $75,060.00 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

ABOUT OUR FIRM
CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy - it's who we are, and it drives us to make a meaningful, lasting difference every day.

ABOUT WORKING HERE

• We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
• We are committed to ensuring our practice is equitable for all employees, representative of the communities around us - and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
• We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you.

CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.

Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us.

As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.

ABOUT THE ROLE
This entry-level position will be a member of our multi-disciplinary team and work under the direction of a project leader and licensed engineer. Projects include new construction and renovation in educational, healthcare, sports, corporate commercial and science and technology.
Click here to learn more about our Engineering practice

HERE'S WHAT YOU'LL DO

• Participates in the preparation of construction documents and basic specifications of telecommunications systems for building construction.
• Under direct supervision, may design telecommunication systems for healthcare, education/higher education and commercial clients, including fire alarm systems per applicable codes.
• Develop ability to analyze engineering documents and layout systems in regard to components and parts with engineering oversight.
• Under supervision develop knowledge of applicable codes for the application of telecommunication design.
• Recommend improvements with reference standards and processes to improve quality, coordination, and to streamline production efforts.
• Assists in the review and markup of shop drawings and submittals.
• Assists in gathering information to respond to RFI's and review of change orders in the preparation of construction documents.
• Assists in visiting job site to verify existing conditions and observe construction progress. Site visits frequently require a physical walk-through of site.
• May perform other duties as required.

HERE'S WHAT YOU'LL NEED

• Bachelor degree in a relevant field by hire date required.
• EIT/FE preferred.
• Related student internship work experience preferred.
• Excellent verbal and written communication skills.
• Able to effectively handle multiple projects.
• Experience in computer applications for engineering design programs (i.e. Revit, Navisworks or similar applications) preferred.

The salary range for this position to be filled in the Buffalo office is $25.39 to $28.59 per hour. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time summer hours, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

ABOUT OUR FIRM
CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy - it's who we are, and it drives us to make a meaningful, lasting difference every day.

ABOUT WORKING HERE

• We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
• We are committed to ensuring our practice is equitable for all employees, representative of the communities around us - and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
• We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you.

CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.

Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us.

As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As the Technology Support Manager, you will lead, coach, and contribute to our frontline IT support team. This position combines leadership with hands-on involvement, overseeing the day-to-day operations of the Service Desk while also addressing high-priority and complex technical challenges as they arise. You will be instrumental in ensuring the team delivers timely and effective support, maintaining high service quality standards, and helping drive continual improvement in user experience and IT support processes.

Are you an effective leader who excels at coaching and developing team members to reach their full potential? Do you have a passion for continuous improvement and a track record of optimizing IT support processes? If you want to play a crucial role in organizational decision-making and have a significant impact on the company's technological advancements and overall success, this is the opportunity for you!

What We Offer:

• Danforth invests in you and your future with direct employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits including:
  • Medical, dental, disability, and life insurance
  • 401(k) and ESOP with generous profit-sharing/matching contributions
  • Competitive PTO, holidays, and other financial incentives

What We Ask of You:

• Manage Technology Support Analysts (Tier I & II), including scheduling, coaching, performance reviews, and daily team check-ins.
• Lead hiring, onboarding, and training for new team members; develop growth plans for existing staff.
• Foster a high-performing team culture centered on accountability, customer service, and improvement.
• Conduct regular 1:1s and guide staff on documentation, troubleshooting, and communication best practices.
• Monitor the ticketing queue for SLA compliance, workload balancing, and effective triage.
• Develop and report key service metrics like response times, resolution rates, and customer satisfaction.
• Maintain SOPs, shift schedules, and support workflows.
• Act as an escalation point for advanced or high-priority tickets.
• Provide hands-on technical support during high workload periods or for complex incidents.
• Troubleshoot hardware, software, networking, and remote access issues with team members.
• Collaborate with Infrastructure, Systems, and Application teams on escalations and change management.
• Identify ticket trends and user pain points, proposing solutions, training, or process changes.
• Contribute to the internal knowledge base and documentation repositories.

Experience & Competencies:

• Over 5 years of enterprise IT support experience, including 2+ years in a supervisory or team lead capacity.
• Proficient in troubleshooting across Windows, Microsoft 365, remote support tools, and endpoint management.
• Experienced in managing ITSM and ticketing platforms such as Freshservice, ServiceNow, or Zendesk.
• Exceptional interpersonal and communication skills, with a focus on teamwork and a service-oriented approach.
• Capable of leading while also providing hands-on support when necessary.
• Familiarity with Intune, Azure AD, VPN technologies, and Microsoft Teams/SharePoint support is preferred.
• Understanding of ITIL-based service delivery practices is preferred.
• Relevant certifications such as ITIL Foundation, CompTIA A+/Network+, or Microsoft certifications are preferred.
• Must have the integrity, enthusiasm and willingness to represent Danforth in the most professional, positive manner.

Danforth offers a competitive benefits package for eligible employees including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $75,000-$85,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description

Job Description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As the Technology Support Manager, you will lead, coach, and contribute to our frontline IT support team. This position combines leadership with hands-on involvement, overseeing the day-to-day operations of the Service Desk while also addressing high-priority and complex technical challenges as they arise. You will be instrumental in ensuring the team delivers timely and effective support, maintaining high service quality standards, and helping drive continual improvement in user experience and IT support processes.

Are you an effective leader who excels at coaching and developing team members to reach their full potential? Do you have a passion for continuous improvement and a track record of optimizing IT support processes? If you want to play a crucial role in organizational decision-making and have a significant impact on the company's technological advancements and overall success, this is the opportunity for you!

What We Offer:

• Danforth invests in you and your future with direct employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits including:
  • Medical, dental, disability, and life insurance
  • 401(k) and ESOP with generous profit-sharing/matching contributions
  • Competitive PTO, holidays, and other financial incentives
    
    

What We Ask of You:

• Manage Technology Support Analysts (Tier I & II), including scheduling, coaching, performance reviews, and daily team check-ins.
• Lead hiring, onboarding, and training for new team members; develop growth plans for existing staff.
• Foster a high-performing team culture centered on accountability, customer service, and improvement.
• Conduct regular 1:1s and guide staff on documentation, troubleshooting, and communication best practices.
• Monitor the ticketing queue for SLA compliance, workload balancing, and effective triage.
• Develop and report key service metrics like response times, resolution rates, and customer satisfaction.
• Maintain SOPs, shift schedules, and support workflows.
• Act as an escalation point for advanced or high-priority tickets.
• Provide hands-on technical support during high workload periods or for complex incidents.
• Troubleshoot hardware, software, networking, and remote access issues with team members.
• Collaborate with Infrastructure, Systems, and Application teams on escalations and change management.
• Identify ticket trends and user pain points, proposing solutions, training, or process changes.
• Contribute to the internal knowledge base and documentation repositories.
  
  

Experience & Competencies:

• Over 5 years of enterprise IT support experience, including 2+ years in a supervisory or team lead capacity.
• Proficient in troubleshooting across Windows, Microsoft 365, remote support tools, and endpoint management.
• Experienced in managing ITSM and ticketing platforms such as Freshservice, ServiceNow, or Zendesk.
• Exceptional interpersonal and communication skills, with a focus on teamwork and a service-oriented approach.
• Capable of leading while also providing hands-on support when necessary.
• Familiarity with Intune, Azure AD, VPN technologies, and Microsoft Teams/SharePoint support is preferred.
• Understanding of ITIL-based service delivery practices is preferred.
• Relevant certifications such as ITIL Foundation, CompTIA A+/Network+, or Microsoft certifications are preferred.
• Must have the integrity, enthusiasm and willingness to represent Danforth in the most professional, positive manner.
  

Danforth offers a competitive benefits package for eligible employees including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $75,000-$85,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description

Job Description

Company Description

ForTec Medical  is an industry leader, dedicated to improving patient health.  Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.

What We Offer:

At ForTec, caring for others starts with caring for our team. That’s why our benefits go beyond the basics:

• Paid Time Off: Company paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources
• Extras That Matter: Free Teledoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

Job Description

As a Clinical Technology Specialist , you will play a vital role in ensuring the successful use of advanced, innovative surgical technologies. We offer comprehensive training to equip you with the skills and confidence to thrive in your role.  

Primary Responsibilities: 

• Set up and operate surgical technologies to provide technical equipment guidance as needed to surgeons and staff before and during surgery 
• Perform preoperative checklists, sterilization, equipment calibrations, and complete necessary documentation 
• Load and transport surgical technologies to healthcare facilities. Driving is an everyday responsibility of this role with occasional overnight travel 
• Practice safe vehicle operations, safe workplace practices, and laser safety techniques 
• Meet customer needs, provide exceptional customer service, and foster strong, professional relationships with both ForTec team members and healthcare partners

Qualifications

Requirements:

• Must be able to work a flexible schedule with early mornings, evening cases,  and occasional weekend coverage or overnight travel
• Professional demeanor and strong team-oriented mindset
• Must be able to meet the credentialing requirements of assigned medical facilities, which include client-required immunizations
• Basic computer/smartphone proficiency
• High School diploma or equivalent 
• Must hold a valid U.S. driver’s license with no major violations
• Ability to push, pull, and manipulate medical equipment over 50 pounds
• Ability to frequently bend, stoop, sit, and stand for long periods of time

What You Need to Be Successful :

• Ability to work independently
• Self-starter with excellent problem-solving abilities
• Outstanding communication and customer service skills 
• Strong organizational skills with a high attention to detail 

Preferred Background:  

• If you have prior medical, EMT, Surgical Technologist, or military experience, your background can provide a smooth transition into the clinical technology specialist role. 
• If you have experience working long days, unpredictable schedules, early mornings, and are eager to learn, we will train you!

 Join ForTec Medical – make YOUR impact today!  

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description

Job Description

About RouteGenie

At RouteGenie, our mission is simple but powerful: to connect people and care by powering the technology that moves them.

We are a modern, all-in-one software platform for medical transportation providers, helping businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management. By doing so, we enable our customers to reduce costs, improve on-time performance, and deliver better service to the communities they serve.

Profitable, private capital-backed, and growing 30-40% annually, RouteGenie already supports over 600 customers across 46 states and is exploring international expansion. Now, we’re further modernizing our platform, expanding upstream into enterprise healthcare systems/plans, and preparing for exciting growth. We have a 10x mindset in everything we do.

---

Your Role With Us

We’re seeking a Head of Technology to lead the strategy, execution, and scaling of RouteGenie’s platform. Reporting directly to the CEO, this leader will oversee infrastructure modernization, total platform feature development, security and compliance, and AI-driven innovation, while guiding a talented global engineering team.

This role calls for a balance of technical depth and curiosity with business savvy leadership. The ideal candidate is hands-on enough to dive deep when needed, yet strategic enough to set direction, inspire teams, and make decisive calls that keep the technology ahead of the business curve.

The role may be based in Buffalo, NY (preferred) or in a nearby market, and we are open to remote candidates with the flexibility to travel up to 50% to RouteGenie’s Buffalo headquarters, customer onsite visits, and other company functions.

Compensation for this role ranges between $180,000-$220,000 base salary, based on factors such as experience, seniority, and geography, plus an annual bonus.

---

Key Responsibilities

• Oversee Engineering, DevOps, and technology delivery teams across the U.S., Europe, Ukraine, and Spain, optimizing team structure and building leadership capabilities.
• Lead the modernization of RouteGenie’s platform to ensure scalability, security, and long-term resilience.
• Drive adoption of modern technologies, including AI and automation, to improve both customer-facing features and internal development practices.
• Partner with cross-functional leaders in Product, Implementation, Marketing, and Customer Success to align technology delivery with business priorities.
• Strengthen RouteGenie’s security posture and compliance with SOC2 and HIPAA requirements.
• Foster a culture of continuous improvement, accountability, and collaboration across the engineering organization.

---

What We’re Looking For

Must-Have Qualifications

• 8+ years in software engineering leadership.
• Proven success modernizing infrastructure and scaling SaaS platforms.
• Strong technical foundation with recent hands-on experience in cloud architecture (AWS required), backend, or DevOps.
• Familiarity with embedding compliance and security frameworks (SOC2, HIPAA).
• Experience leading distributed technical teams.

Preferred Qualifications

• Background in healthcare SaaS, logistics, or fleet management technology.
• Track record of scaling mid-market SaaS into enterprise.
• Familiarity with AI applications in software and operations.
• Experience in PE-backed or profitable growth-stage companies.

---

Why Join RouteGenie

• Impactful Mission: Help expand access to healthcare transportation by powering the technology behind it.
• High-Growth Opportunity: Join a profitable, private capital-backed company with ambitious growth targets.
• Technical Challenge: Lead the modernization of a mission-critical platform that customers love and shape its next era.
• Collaborative Culture: Work alongside a humble, execution-focused leadership team that values innovation and continuous improvement.

---

 Ready to Make a Difference?

Join RouteGenie and help us become the trusted transportation platform and ecosystem, enabling better access, mobility, and outcomes for all.

RouteGenie is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.

 

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At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**US - Tax - Indirect Tax Technology and Transformation - Manager**
Our mission is to build, sell and deliver differentiated tax technology solutions that enable our clients to manage their indirect tax obligations more efficiently and accurately. We focus on two key areas: implementation/delivery and technology creation/support. By providing comprehensive and reliable solutions that help our clients achieve their business objectives while minimizing their tax risks, we strive to be the leading provider of indirect tax technology solutions in the market.
As a manager you'll continuously enhance your proficiencies in the design, promotion and delivery of major technology tools, including application development, data acquisition and transformation, and data analytics and visualization/reporting. You'll work side-by-side with tax-technical subject matter professionals (SMPs) to develop and deploy data and technology solutions that will enable our tax-technical SMPs to efficiently and effectively deliver quality tax consulting, with timely and responsive services and work products that meet and/or exceed client expectations.
**The opportunity**
Be part of a team that helps build and deliver sustainable tax technology strategies. The field of taxation is constantly changing as new laws, regulations, and technologies are created, and this is your opportunity to be part of a rapidly evolving field.
**Your key responsibilities**
We'll look to you to use technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams supporting various client projects including working with internal and external stakeholders, developing transformative solutions, and fostering deep client relationships. You will contribute toward developing a technically diverse and talented team, all while handing activities that focus on quality and commercial value.
**Skills and attributes for success**
· Demonstrate characteristics of a forward-thinker and self-motivator that thrives on new challenges and adapts quickly to learning new skills
· Collect and document engagement team and client feedback; identify market events such as new client needs and competitor activity
· Develop or enhance proficiency in the use of major technology tools
· Manage overall deployment of technology services through active participation as part of pursuit and client service engagement teams
· Monitor penetration and performance of technology services and communicate to leadership
· Monitor competitive and client feedback and needs and communicate with leadership to develop appropriate responses, products, or communications
· Deliver high-quality work products within expected timeframes and on budget
· Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes
· Manage and motivate client engagement teams with diverse skills and backgrounds
· Take ownership of assigned tasks and monitor them until completion
· Identify ways to automate manual tasks using existing financial or tax systems and emerging technologies
· Design technology solutions that are aligned with the direction of the organization in terms of technology and business strategy
· Partner with others to gather all requirements to formulate the appropriate architecture required to provide system functionality
**To qualify for the role you must have**
· A bachelor's degree in technology, information science, accounting, or finance and minimum of 5 years of related work experience; or a graduate degree and minimum 4 years of related work experience
· Approved technical certification, CPA license or membership to a state Bar
· Hands-on technical experience with expertise in delivering innovative, data-driven solutions using modern analytics and AI technologies
· Experience with developing solutions using Microsoft Azure, IBM watsonx, or Databricks stack
· A strong interest in Artificial Intelligence (AI) and emerging technologies and leveraging them to optimize and transform business processes
· Experience designing and developing scalable, high-performance databases, particularly using Microsoft SQL Server, to support robust analytics and data-driven decision-making
· Strong communication skills in managing stakeholders, framing value propositions, and influencing strategic decisions
· Adaptive mindset allowing for responsiveness to evolving customer needs, market conditions, and technology trends
· Strong organization and time management skills, balancing multiple priorities in a fast-paced, hybrid work environment
· Management experience with cross-functional project teams, mentoring less experienced personnel, and fostering a culture of high performance and innovation
· Ability to travel as required to support client engagements and foster strong, trust-based relationships
**What we look for**
We're interested in people who are ready to become a part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have a strong client focus, an interest in leveraging technology to improve business processes, data modelling and analysis, and the ambition to go above and beyond expectations, this role is for you
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $31,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 151,200 to 262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

**Specialty/Competency:** Product Innovation
**Industry/Sector:** Pharma and Life Sciences
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Analyse and identify the linkages and interactions between the component parts of an entire system.
+ Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
+ Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
+ Develop skills outside your comfort zone, and encourage others to do the same.
+ Effectively mentor others.
+ Use the review of work as an opportunity to deepen the expertise of team members.
+ Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Digital Architecture and Delivery team you are expected to provide client-facing support utilizing Microsoft Azure, Office 365, and Windows 10 technologies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. You are expected to leverage your troubleshooting skills and knowledge of network management to support daily operations and resolve technology incidents.
Responsibilities
- Provide client-facing support utilizing Microsoft Azure, Office 365, and Windows 10 technologies
- Supervise, develop, and coach teams to deliver top-quality work
- Manage client service accounts and drive engagement workstreams
- Leverage troubleshooting skills and knowledge of network management
- Support daily operations and resolve technology incidents
- Independently solve and analyze complex problems
- Develop top-quality deliverables
- Oversee successful planning, budgeting, execution, and completion of projects
What You Must Have
- Bachelor's Degree
- 7 years of experience
What Sets You Apart
- Troubleshooting skills in Windows 10
- Experience with Microsoft Azure and Office 365
- Knowledge of TCP/IP, DHCP, and DNS configuration
- Client-facing support utilizing Microsoft technologies
- Experience with IT support ticketing systems
- Preventative maintenance services experience
- Professional communication and customer engagement
- Documenting issues and resolutions in detail
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: