434 Technology jobs in Downey

About the Role

Located in our Burbank, CA facility, Canon U.S.A., Inc., seeks a Technical Advisor. You will join our Imaging Products and Solutions team to support the motion picture business and VIP customers

If you have technical experience in live-streaming video production, and the cinema market, this could be the job for you!

Utilize your technical expertise and industry experience to demonstrate Canon's imaging products and services with the goal of supporting current professional clients and exploring new business opportunities.

Note: This position works in the Burbank Office, Monday through Friday and requires ability to work some nights and weekends as needed.

Your Impact

• Serve as on-site manager to oversee and execute product management's vision to build out the Burbank location to include a fully functional virtual studio integrating PTZ and other Canon products

• Provide high level product expertise, including product demos, consultation and troubleshooting to imaging professionals

• Conduct and manage in person and virtual product demos and product training seminars

• Collaborate with Canon's Marketing Dept to provide product knowledge expertise on product launches, marketing collateral, events, and special projects

• Represent Canon in on camera interviews, social media and marketing content

• Develop audio/visual and technical documentation support materials to enhance information presented during training, technical support programs, training courses offered in the Burbank facility

• Represent Canon as expert in the field at local association and cinema community events

• Foster third party relationships

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant imaging field or equivalent experience required plus 7 years of related experience as an imaging professional

• Experience in the technical aspects of motion picture production and/or the live broadcast market preferred

• Experience with PTZ/remote camera systems, control and streaming protocols is required

• Requires relevant technical training experience including curriculum development

• Must have good verbal and written communication skills

• Flexibility to work some evenings and weekends during events

• Highly organized, self-starter with excellent interpersonal skills in changing environments

• Detail and deadline-oriented with the ability to quickly analyze problems and make independent and confident decisions

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• Ability to multitask and prioritize projects and deadlines

• Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook and Teams

We are providing the anticipated salary range for this role: $96,880 - $45,090 annually

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus

-Employee discounts

-"Dress for Your Day" attire program (casual is welcome, based on your job function)

-Volunteer opportunities to give back to our local community

-Swag! A Canon welcome kit and official merch you can't get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at ( .

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19 #LI-NF1#LI-ONSITE

Location US-CA-Burbank

Company Canon U.S.A., Inc.

Requisition ID 33306 Category Product Support Position Type Full-Time Workstyle Full-Time On Site

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at

Who We Are

What We Offer

And Even More Perks!

Team Leader - Collaboration - Technology Services & Software Development

Irvine, California | Full-Time | Occasional travel to client sites

Are you a seasoned team leader who thrives in client-facing environments with experience in driving collaboration across cross-functional teams? Ultracs Corporation is looking for a Team Leader for its Collaboration Team, to help guide and manage the triage of project support and incidents that lead to the delivery of major client initiatives and elevate collaboration services to new heights.

A hands-on approach is required from a senior technical resource, experienced in problem solving, technical incident management and software development, to not only oversee the day to day activities of the Collaboration team, but also assist with resolution of incidents.

About the Role:

As the Team Leader – Collaboration you will play a pivotal role in delivering high-impact client projects across our Ultracs product suite. Reporting to the Chief Design and Emerging Markets Officer, you’ll oversee a talented team, manage project support functions, and ensure seamless execution of collaboration services. Your leadership will directly influence client satisfaction, operational efficiency, and strategic growth. You will also take a hands on approach yourself, using your extensive software development experience to problem solve and resolve more complex technical challenges.

Key Responsibilities:

• Lead the delivery of complex client projects, ensuring alignment with timelines, budgets, and quality standards
• Supervise and mentor a team of collaboration specialists, fostering a culture of accountability, performance, and continuous improvement
• Manage project support triage, defect resolution, and change request processes with precision and professionalism
• Oversee third-party testing schedules and budgets, ensuring rigorous quality assurance
• Act as the escalation point for project-related incidents, responding calmly and effectively to resolve issues
• Collaborate with internal teams to identify risks, recommend mitigation strategies, and drive product enhancements
• Provide strategic input on resource planning, recruitment, training, and performance development
• Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates.

What You’ll Bring:

• Proven experience leading project teams in IT consulting, software delivery, or financial services
• Flexibility in working across multiple time zones and working with and managing teams based in multiple remote locations.This will require a willingness to participate in remote meetings outside your standard ‘home location’ time zones
• Strong understanding of client relationship management in project-driven environments.
• Exceptional leadership, communication, and analytical skills
• Ability to manage competing priorities, mentor staff, and drive performance
• Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus
• Tertiary qualifications in IT or related disciplines are desirable but not mandatory.
• Experience in Retail Banking or Credit Union sectors will be highly regarded.

Why Ultracs?

Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We’re committed to innovation, collaboration, and delivering exceptional service. You’ll be part of a forward-thinking team that values integrity, creativity, and impact.

This role offers the opportunity to work on meaningful projects, influence strategic outcomes, and occasionally travel to the client locations to support project implementations.

• Leads system development life cycle or network infrastructure life cycle
• Defines, implements, documents and performs tests on security controls in complex applications and infrastructure environments
• Maintains the sensitivity and confidentiality of data and systems architecture environment
• Implements innovative solutions utilizing emerging technologies
• Translates business needs into technical solutions that will improve service quality and efficiency while meeting business objectives
• Creates technical designs based on functional specifications
• Provides technical assistance and performs end user troubleshooting for bug fixes and technological enhancements
• Supports integrations between various IT platforms and enterprise architecture
• Leads technical personnel and ensures that required reports and documents produced are accurate and reliable
• Oversees software development and enhancement, and provides production support for business application systems on behalf of client departments
• Maintains responsibility for analysis, design and implementation of projects as assigned, including complex and highly specialized applications
• Conducts the most complex programming, system analysis, and design of highly-complex systems using information system development methodology in a multi-platform infrastructure and environment
• Recommends approval of system designs and interacts with user managers and department users; diagnoses and resolves system problems involving programming logic, interoperability between several technical components, and client interface
• Researches, identifies, and refers complex technical problems related to platform management, database administration, network connectivity and desktop support to the appropriate ITS operating unit for resolution
• Leads the preparation of project reports such as technical overviews, client recommendations, alternatives to business requirements, feasibility studies, project proposals, and requests for proposals for the purchase of new software and hardware
• Participates in the evaluation, configuration, implementation, and integration of commercial off-the-shelf (COTS) software
• Develops software and hardware specifications and standards
• Leads the department's information security, disaster recovery, and safety programs

• Bachelor's Degree in Computer Science, Business Information System Technology, Computer Engineering, Business Administration, or a related field; Master's Degree in a related field preferred

• Six years of relevant experience or three years of relevant supervisory-level experience in designing, implementing and maintaining an enterprise-wide system

• Certification in Microsoft/Azure, Oracle, Amazon AWS and SalesForce preferred

• Experience administrating and managing Cloud/ On-premise Hybrid Platform technologies such as Microsoft Azure, Amazon Web Services (AWS), Microsoft Server Platform (Windows Servers, Active Directory, Internet Information Services)
• Experience administrating and managing network technologies such as Cisco Enterprise Networking, Hewlett-Packard Aruba, ClearPass Wireless, Palo Alto Firewalls, Fortinet Proxy Server and Application Firewalls, Broadcom VMWare Avi Load Balancer
• Experience administrating and managing Enterprise storage and database technologies such as Oracle databases, Microsoft Structured Query Language (SQL) databases, Storage Area network fabric, International Business Machines Corporation Advanced Interactive eXecutive (IBM AIX), Dell Emc Enterprise storage (Compellent/ PowerStore)

• Full lifecycle implementation of Enterprise Resource Planning systems
• Complex business processes, as well as areas outside of immediate responsibility
• Theories, principles, and practices related to information systems and supported business areas
• Data communications involved in LANs, WANs, and gateways
• Mathematics used in complex business applications
• Business process and system process modeling and problem-solving techniques
• Principals of supervision
• Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
• Change control systems and other Information Technology best practices
• Project management methodology and techniques

• Communicating effectively orally and in writing
• Troubleshooting and correcting operations problems
• Interacting professionally with internal and external representatives
• Clearly defining system integration and interface requirements
• Data analysis and data modeling
• Learning new technology and complex systems
• Operating a personal computer, computer terminal, and general office equipment

• Lead the development of enterprise application software systems
• Provide technical support and training
• Create technical documents
• Create custom solutions and offer viable solutions for various systems and architectures to different types of businesses
• Integrate applications with existing systems to eliminate potential problems and maintain data structure and integrity
• Lead the development and implementation of complex information systems using software engineering techniques
• Resolve highly difficult problems regarding highly complex programming and systems logic
• Perform highly-complex systems implementation and integration tasks
• Provide technical project management across multiple projects and concurrent tasks
• Identify and lead the implementation of new and creative solutions that are compatible with current and future technologies
• Analyze and evaluate system changes to determine feasibility
• Analyze situations, identify problems, and recommend and implement solutions in a cost-effective manner
• Clearly define system integration and interface requirements
• Understand, interpret, and apply laws, business rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements to support business processes
• Exercise judgment and creativity in making decisions
• Interact professionally with various levels of employees and outside representatives
• Maintain confidentiality regarding sensitive information
• Read, write, speak, and understand English

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

• Typical office situation
• Close exposure to computer monitors and video screen

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

• Yes, I agree and understand my resume will not be reviewed

• Yes
• No

• I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelor's degree from an accredited college or university
• Master's degree from an accredited college or university
• PhD from an accredited college or university

• No experience
• Less than 6 years
• 6 years or more, but less than 8 years
• 8 years or more, but less than 10 years
• 10 years or more

• No supervisory-level experience
• less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more

• Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
• Install, configure, and maintain imaging workstations, peripherals, and software applications.
• Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
• Troubleshoot network and connectivity issues involving imaging devices.
• Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
• Maintain and update hardware inventory and documentation.
• Participate in daily imaging huddles and departmental meetings to support operational needs.
• Ensure all imaging systems remain secure and updated with current software and patches.
• Create and maintain knowledge base articles and training materials for users.
• Escalate issues to tier 2 or other IT departments as appropriate.
• Support clinical and IT projects involving imaging systems and related infrastructure.
• Assist with testing, validation, and deployment of new imaging technologies.
• Provide excellent customer service and communication to ensure user satisfaction.

• High school diploma or equivalent required.

• Minimum of one year supporting imaging or technical environments; healthcare experience preferred.

• Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
• Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
• Effective troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills.
• Experience using ticketing systems for issue tracking and resolution.
• Basic knowledge of networking and connectivity fundamentals.
• Ability to work collaboratively with clinical and technical teams.

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered

Benefits:

Competitive salary

Health insurance

Paid time off

Training & development

Company Description:

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities

Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.

Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.

Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.

Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.

Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.

Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.

Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.

Maintain a deep understanding of the organization’s products, services, and technical infrastructure.

Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.

Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.

Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.

Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

Requirements and skills

Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

You have 5+ years of customer technical support experience where you solved problems that were technical.

You are flexible. While you have a set schedule there may be times where you need to cover for your team.

Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.

You have a background in EV charging or experience at an existing organization.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.