11 Technology jobs in East Syracuse

• Servers (Windows & Linux).
• Directory services, managing accounts.
• Microsoft Office enterprise productivity suite and MDM.
• Security and vulnerability management.
• Infrastructure services, such as DNS, DHCP, NTP.
• Cloud infrastructure platforms and services.
• Virtualization platform, including hosts, vSAN, vNetwork, and VM's.
• Data storage in SAN environment.
• Backup and restoration of servers and systems, and disaster recovery.
• Authentication, SSO, encryption, certificate management.

• Document configurations and manage change processes.
• Act as a conduit to support various campus services and enterprise applications in collaboration with other departments and vendors.
• Establish and maintain relationships with external suppliers and contractors.
• Position is on-call and may require remote or on-campus technical support outside of standard business hours.
• Provide backup coverage to other IT staff.
• Other duties as assigned by members of the ITS Leadership Team within scope of job duties.

• Bachelor's degree from a regionally accredited college or university or foreign equivalency and at least 5 years of hands-on technical expertise in the areas stated in this position guide. OR
• Associate degree from a regionally accredited college or university or foreign equivalency and at least 9 years of hands-on technical expertise in the areas stated in this position guide.

• Ten (10) years experience with Linux server administration.
• Experience working in project management framework.
• Experience providing customer services.
• Knowledge and experience in project management principles and practice.
• Bilingual in Spanish & English. Bilingual in English and other languages will be considered.

• Windows Server and Linux Server.
• Active Directory and related services, Domain Group Policy.
• DNS, DHCP, NTP (in Linux and Windows).
• VMware virtualization platform.
• Microsoft SharePoint/OneDrive, Office 365 suite, Teams, SCCM, and Intune/MDM.
• Microsoft Entra (Azure) and AWS.
• Scripting for automation.
• Proven ability to successfully operate within a customer service framework.
• Proven ability to successfully complete multiple projects within scope, budget, and schedule.
• Experience with operational change and problem management procedures.
• Ability to work independently, as well as in and embrace a team focused environment.
• Excellent interpersonal and customer service skills.
• Flexibility to adapt and thrive in a progressive and changing work environment.
• Ability to provide occasional off-hours support.

• Salary range is: $58,564 - $70,000, commensurate with credentials and relevant experience (this is a salaried position based on 35 hours/week).
• Onondaga Community College offers a generous and competitive benefits package including:
  • New York State Local Retirement System (pension) or TIAA enrollment (403b).
  • Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
• This job is fully in person in our office in Syracuse, NY.

• To be considered, please submit a resume and cover letter at time of application.
• The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor.
• Finalists will be contacted prior to references being checked.
• Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.

Duties Description As a member of NYSIF's Application Development Team, incumbents of these positions will play a key role in developing software to meet the essential business needs of the agency. As a member of a full stack development team, incumbents will assist in the design and creation of both front and back-end software development.

Responsibilities include, but are not limited to:
• Analyze and gather requirements for current and future processes.
• Design/create database structures including PL/SQL, tables, packages, procedures, functions.
• Design/create websites, APIs, and batch processes.
• Research trending technology and assist management in implementation of new technologies.
• Provide production support as needed.
• Engage in all phases of the system development lifecycle.
• Integrate security measures into coding practices.
• Aid in optimizing performance and addressing security vulnerabilities in applications.
• Investigate and resolve service tickets by analyzing data and processes to identify the root cause of the issue.
• Collaborate closely with the team to establish continuous integration/continuous deployment (CI/CD) pipelines and automate deployment processes.

Current projects that incumbents may be involved in include but are not limited to:
• Enterprise-wide Intelligent Document Processing (IDP)
• Policy Management System Modernization
• Robotic Process Automation (RPA)
• Mass Mailing processes using ADOBE Forms
• Medical Billing/Processing

Minimum Qualifications • Reachable on current Civil Service eligible list for this title; OR
• One year of permanent, competitive class service as an Information Technology Specialist 2 (Programming); OR
• One year of permanent, competitive class service in a title eligible for transfer Section 52.6 of the Civil Service Law; OR
• Bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR
• Bachelor's or higher-level degree in any field AND one year of experience in information technology; OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; OR
• Two years of experience in information technology.

Note: Certain math and business courses, although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours.

Preferred Qualifications:
The candidate should have a basic understanding of Object-Oriented Programming, Software Development Life Cycle, Oracle, MVC, .Net Core, C# .Net, REST APIs, XML, HTML, CSS, JavaScript, JQuery, JSON, Bootstrap, JAVA, PL/SQL, TFS/DevOps, Adobe Designer, Adobe Experience Manager Forms.

Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.

Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Fringe Benefits:
• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Public Student Loan Forgiveness (PSLF).
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules.

NY HELPS Program:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.

Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF's Reasonable Accommodations mailbox at

Some positions may require additional credentials or a background check to verify your identity.

Name Megan Wiley

Telephone

Fax

Email Address

Address

Street 15 Computer Drive West

City Albany

State NY

Zip Code 12205

Notes on Applying Please submit application materials to , referencing the Vacancy ID# in your subject line.

NY HELP Yes

Agency Insurance Fund, State

Title Information Technology Specialist 2 (Programming) Application Dev (NY HELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Onondaga

Street Address 1045 7th North St

City Liverpool

State NY

Zip Code 13088

Duties Description As a member of NYSIF’s Application Development Team, incumbents of these positions will play a key role in developing software to meet the essential business needs of the agency. As a member of a full stack development team, incumbents will assist in the design and creation of both front and back-end software development.Responsibilities include, but are not limited to:•Analyze and gather requirements for current and future processes.•Design/create database structures including PL/SQL, tables, packages, procedures, functions.•Design/create websites, APIs, and batch processes.•Research trending technology and assist management in implementation of new technologies.•Provide production support as needed.•Engage in all phases of the system development lifecycle.•Integrate security measures into coding practices.•Aid in optimizing performance and addressing security vulnerabilities in applications.•Investigate and resolve service tickets by analyzing data and processes to identify the root cause of the issue.•Collaborate closely with the team to establish continuous integration/continuous deployment (CI/CD) pipelines and automate deployment processes.Current projects that incumbents may be involved in include but are not limited to: •Enterprise-wide Intelligent Document Processing (IDP)•Policy Management System Modernization•Robotic Process Automation (RPA)•Mass Mailing processes using ADOBE Forms•Medical Billing/Processing

Minimum Qualifications •Reachable on current Civil Service eligible list for this title; OR•One year of permanent, competitive class service as an Information Technology Specialist 2 (Programming); OR•One year of permanent, competitive class service in a title eligible for transfer Section 52.6 of the Civil Service Law; OR•Bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR•Bachelor's or higher-level degree in any field AND one year of experience in information technology; OR•60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; OR•Two years of experience in information technology.Note: Certain math and business courses, although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours. Preferred Qualifications:The candidate should have a basic understanding of Object-Oriented Programming, Software Development Life Cycle, Oracle, MVC, .Net Core, C# .Net, REST APIs, XML, HTML, CSS, JavaScript, JQuery, JSON, Bootstrap, JAVA, PL/SQL, TFS/DevOps, Adobe Designer, Adobe Experience Manager Forms.Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.

Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.Fringe Benefits: •Competitive Compensation.•Future Career Growth Potential. •Open and Supportive Team-Based Environment.•Plentiful Vacation, Personal, and Sick Leave Accruals. •Paid State and Federal Holidays.•Full Medical, Vision, and Dental. •Retirement Options. •Public Student Loan Forgiveness (PSLF).•Possibility of Telecommuting, Flextime, and Alternative Work Schedules.NY HELPS Program:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NYSIF Commitment to Diversity, Equity, and InclusionThe New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at

Some positions may require additional credentials or a background check to verify your identity.

Name Megan Wiley

Telephone

Fax

Email Address

Address

Street 15 Computer Drive West

City Albany

State NY

Zip Code 12205

Notes on Applying Please submit application materials to , referencing the Vacancy ID# in your subject line.

• Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
• This position provides technical support and administration to the following areas:
  • Standardized PCs, laptops and printers
  • Mobile devices/wireless network connectivity
  • Standardized software applications and operating systems
  • Standardized computing image development
  • Configuration management systems
  • Directory services
  • General departmental data systems
  • General departmental software systems
  • Departmental CRM systems
• Effectively serves as a project lead for specific IT projects and implementation plans.
• Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
• Conducts proper and professional management practices being mindful of appropriate business principles.
• Stays current with general technology trends and emerging technology as required by the college and department.

• Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.

• Experience with Microsoft Configuration Manager and Microsoft Intune
• Proficiency in Microsoft 365 administration and support
• Background in Group Policy creation and implementation
• Experience supporting macOS devices and administration via JAMF
• Familiarity with Advanced Threat Protection solutions
• Industry certifications such as:
  • CompTIA A+
  • Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
  • Help Desk Institute (HDI) certifications

• Ability to develop new and innovative processes in support of continuous improvement
• Strong oral and written communications skills
• Proven ability to successfully operate within a customer service framework
• Proven ability to successfully complete multiple projects within scope, budget and schedule.
• Experience with operational change and problem management procedures
• Knowledge and experience in project management principles and practice
• Ability to work in and embrace a team-focused environment
• Excellent interpersonal and customer service skills
• Flexibility to adapt and thrive in a progressive and changing work environment

• Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
• Onondaga Community College offers a generous and competitive benefits package including:
  • New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
  • Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

• To be considered, please submit a resume and cover letter at time of application.
• The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
• Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.

This is an onsite position in our Syracuse, NY office. Reliable transportation is needed as there will be travel to other local offices when needed.

Bring Your Best! What's the role?
As a Technology Solutions Consultant, you will serve as a member of the Northwestern Mutual technology training staff. You will interact both with our Corporate Technology Team and the onsite leadership team, supporting the needs of local leadership, Financial Representatives (FRs) and their staff. You will also provide desktop support and technology coordination, including hardware, new workstation setup, printer, phone, audiovisual and other technology equipment setup and repair.

Day-to-Day Responsibilities

• Daily, you will be responsible for supporting the financial advisors and staff by consulting with and training them on a variety of key software programs and modules. You will also be responsible for providing outstanding technology support to the network office, district offices, financial advisors, and staff. Specific responsibilities will include:

• Providing ongoing consulting to understand financial advisors' practices and those who need it (i.e. spending time with someone who is having difficulty with the Customer Relationship Management software or Personal Planning tool, etc.). You will enjoy a good deal of leeway in the design and delivery of the consulting portion of your role.

• Providing in-office individual and group training.
• Following-up with individuals who attended group training, providing one-on-one instruction for 60 minutes.
• Delivering Sales School training. New reps attend a two-week training seminar which includes 6 to 8 hours of core technology training, which you will deliver.
• Providing Sales School training follow up. Post sales training, you will meet with individual reps once per week for the first six months to consult and refine/deepen initial training.

• 1st and 2nd level operational productivity assistance to Field customers on computer and related hardware and software technologies.
• Collecting, analyzing, interpreting, and recording of highly technical and diverse data required for both problem identification and effective maintenance of the Field's computer system. Manages proprietary software changes and the introduction of new and highly complex technologies.
• While working in a very stressful atmosphere responsible for communicating this technical information to a wide range of both a technical and non-technical audience and doing so in a way that makes the information useful and helpful. A strong Knowledge of PC's, Printers, LAN's, Internet and Telecommunications is needed.
• Escalate to and works with various home office technical support specialists, software companies (i.e. Microsoft, Dell, HP, etc.) in the resolution of one of a kind problems. May require traveling to Field offices. Provides business solutions to a business problem. Keeps management appraised of potentially volatile situations. Takes responsibility and ownership of the problem.

• A bachelor's degree, preferably in Business or a related field, or an equivalent combination of education and/or progressively responsible work experience.
• At least 3 years of experience, including (concurrent or in addition to): 3+ years of program support working with professionals in financial services or a similar industry; financial services industry experience preferred. 3+ years of experience in coaching / training individuals on how to optimize their business through the use of technology is highly desirable.
• Demonstrated ability to understand software technology focused on sales practices, and the ability to articulate the benefits and uses of that technology to select audiences; skill leading and facilitating groups of people.
• Skill and demonstrated ability to build and maintain relationships with a variety of levels and titles.
• The ability to use a consultative model when coaching / training and developing professional relationships.
• Proven ability to drive measurable improvements in an outcome-based model (i.e. prior demonstrated ability to drive percentage increase in technology adoption for sales and other positions).
• An aptitude for learning technology at a deep level to teach and assist others.
• The ability to provide Tier 1 and 2 IT support

• Answer basic troubleshooting questions for computers, laptops, phones, and other related office equipment.
• Support and maintain a LAN/Server.
• Install system changes.
• Setup and use audio/video equipment and a basic editing program.
• Provide sign-on maintenance / assistance.
• Set-up and maintain networked computers.

This is an onsite position in our Syracuse, NY office. Reliable transportation is needed as there will be travel to other local offices when needed.

Bring Your Best! What's the role?
As a Technology Solutions Consultant, you will serve as a member of the Northwestern Mutual technology training staff. You will interact both with our Corporate Technology Team and the onsite leadership team, supporting the needs of local leadership, Financial Representatives (FRs) and their staff. You will also provide desktop support and technology coordination, including hardware, new workstation setup, printer, phone, audiovisual and other technology equipment setup and repair.

Day-to-Day Responsibilities

• Daily, you will be responsible for supporting the financial advisors and staff by consulting with and training them on a variety of key software programs and modules. You will also be responsible for providing outstanding technology support to the network office, district offices, financial advisors, and staff. Specific responsibilities will include:

Consulting

• Providing ongoing consulting to understand financial advisors' practices and those who need it (i.e. spending time with someone who is having difficulty with the Customer Relationship Management software or Personal Planning tool, etc.). You will enjoy a good deal of leeway in the design and delivery of the consulting portion of your role.

Training

• Providing in-office individual and group training.

• Following-up with individuals who attended group training, providing one-on-one instruction for 60 minutes.

• Delivering Sales School training. New reps attend a two-week training seminar which includes 6 to 8 hours of core technology training, which you will deliver.

• Providing Sales School training follow up. Post sales training, you will meet with individual reps once per week for the first six months to consult and refine/deepen initial training.

Technology Support

• 1st and 2nd level operational productivity assistance to Field customers on computer and related hardware and software technologies.

• Collecting, analyzing, interpreting, and recording of highly technical and diverse data required for both problem identification and effective maintenance of the Field's computer system. Manages proprietary software changes and the introduction of new and highly complex technologies.

• While working in a very stressful atmosphere responsible for communicating this technical information to a wide range of both a technical and non-technical audience and doing so in a way that makes the information useful and helpful. A strong Knowledge of PC's, Printers, LAN's, Internet and Telecommunications is needed.

• Escalate to and works with various home office technical support specialists, software companies (i.e. Microsoft, Dell, HP, etc.) in the resolution of one of a kind problems. May require traveling to Field offices. Provides business solutions to a business problem. Keeps management appraised of potentially volatile situations. Takes responsibility and ownership of the problem.

Your Training Program
To ensure that you're qualified to perform your role and make a strong impact, you will participate in an in-depth training program with benchmarks set over a twelve-month period.

To be a strong fit for the Technology Solutions Consultant, you will have:

• A bachelor's degree, preferably in Business or a related field, or an equivalent combination of education and/or progressively responsible work experience.

• At least 3 years of experience, including (concurrent or in addition to): 3+ years of program support working with professionals in financial services or a similar industry; financial services industry experience preferred. 3+ years of experience in coaching / training individuals on how to optimize their business through the use of technology is highly desirable.

• Demonstrated ability to understand software technology focused on sales practices, and the ability to articulate the benefits and uses of that technology to select audiences; skill leading and facilitating groups of people.

• Skill and demonstrated ability to build and maintain relationships with a variety of levels and titles.

• The ability to use a consultative model when coaching / training and developing professional relationships.

• Proven ability to drive measurable improvements in an outcome-based model (i.e. prior demonstrated ability to drive percentage increase in technology adoption for sales and other positions).

• An aptitude for learning technology at a deep level to teach and assist others.

• The ability to provide Tier 1 and 2 IT support

In addition to the core skills above, you should know how or be able to learn how to:

• Answer basic troubleshooting questions for computers, laptops, phones, and other related office equipment.

• Support and maintain a LAN/Server.

• Install system changes.

• Setup and use audio/video equipment and a basic editing program.

• Provide sign-on maintenance / assistance.

• Set-up and maintain networked computers.

#LI-Onsite

Compensation Range:

Pay Range - Start:

Pay Range - End:

Geographic Specific Pay Structure:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

This is an onsite position in our Rochester, NY office. Reliable transportation is needed as there will be travel to other local offices when needed.

Bring Your Best! What's the role?
As a Technology Solutions Consultant, you will serve as a member of the Northwestern Mutual technology training staff. You will interact both with our Corporate Technology Team and the onsite leadership team, supporting the needs of local leadership, Financial Representatives (FRs) and their staff. You will also provide desktop support and technology coordination, including hardware, new workstation setup, printer, phone, audiovisual and other technology equipment setup and repair.

Day-to-Day Responsibilities

• Daily, you will be responsible for supporting the financial advisors and staff by consulting with and training them on a variety of key software programs and modules. You will also be responsible for providing outstanding technology support to the network office, district offices, financial advisors, and staff. Specific responsibilities will include:

Consulting

• Providing ongoing consulting to understand financial advisors’ practices and those who need it (i.e. spending time with someone who is having difficulty with the Customer Relationship Management software or Personal Planning tool, etc.). You will enjoy a good deal of leeway in the design and delivery of the consulting portion of your role.

Training

• Providing in-office individual and group training.

• Following-up with individuals who attended group training, providing one-on-one instruction for 60 minutes.

• Delivering Sales School training. New reps attend a two-week training seminar which includes 6 to 8 hours of core technology training, which you will deliver.

• Providing Sales School training follow up. Post sales training, you will meet with individual reps once per week for the first six months to consult and refine/deepen initial training.

Technology Support

• 1st and 2nd level operational productivity assistance to Field customers on computer and related hardware and software technologies.

• Collecting, analyzing, interpreting, and recording of highly technical and diverse data required for both problem identification and effective maintenance of the Field's computer system. Manages proprietary software changes and the introduction of new and highly complex technologies.

• While working in a very stressful atmosphere responsible for communicating this technical information to a wide range of both a technical and non-technical audience and doing so in a way that makes the information useful and helpful. A strong Knowledge of PC's, Printers, LAN's, Internet and Telecommunications is needed.

• Escalate to and works with various home office technical support specialists, software companies (i.e. Microsoft, Dell, HP, etc.) in the resolution of one of a kind problems. May require traveling to Field offices. Provides business solutions to a business problem. Keeps management appraised of potentially volatile situations. Takes responsibility and ownership of the problem.

Your Training Program
To ensure that you're qualified to perform your role and make a strong impact, you will participate in an in-depth training program with benchmarks set over a twelve-month period.

To be a strong fit for the Technology Solutions Consultant, you will have:

• A bachelor's degree, preferably in Business or a related field, or an equivalent combination of education and/or progressively responsible work experience.

• At least 3 years of experience, including (concurrent or in addition to): 3+ years of program support working with professionals in financial services or a similar industry; financial services industry experience preferred. 3+ years of experience in coaching / training individuals on how to optimize their business through the use of technology is highly desirable.

• Demonstrated ability to understand software technology focused on sales practices, and the ability to articulate the benefits and uses of that technology to select audiences; skill leading and facilitating groups of people.

• Skill and demonstrated ability to build and maintain relationships with a variety of levels and titles.

• The ability to use a consultative model when coaching / training and developing professional relationships.

• Proven ability to drive measurable improvements in an outcome-based model (i.e. prior demonstrated ability to drive percentage increase in technology adoption for sales and other positions).

• An aptitude for learning technology at a deep level to teach and assist others.

• The ability to provide Tier 1 and 2 IT support

In addition to the core skills above, you should know how or be able to learn how to:

• Answer basic troubleshooting questions for computers, laptops, phones, and other related office equipment.

• Support and maintain a LAN/Server.

• Install system changes.

• Setup and use audio/video equipment and a basic editing program.

• Provide sign-on maintenance / assistance.

• Set-up and maintain networked computers.

#LI-Onsite

Compensation Range:

Pay Range - Start:

Pay Range - End:

Geographic Specific Pay Structure:

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups