23 Technology jobs in El Paso
Technology Solution Architect (Presales)
Posted 1 day ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Accountable for the design, planning and cost estimation of technical solutions for Maximus' propositions and bids, working alongside sales leads and business architects so that our offers are differentiated, innovative, deliverable and profitable. They will create and develop technology architectures that help to deliver winning bids and align with Maximus' global technology strategy. They will simply and clearly articulate technology solutions, how these will realise the required business capabilities, and provide business value to the client and end user.
Salary Banding:
Non-London £75,000 - £0,000
London 3,000 - 8,000
Essential Duties & Responsibilities
Conduct Capability Modelling analysis for bids and new business strategies: Lead workshops with the business, Vendors and Technology stakeholders to develop capability models that map out the organisation's current and desired capabilities, identifying areas for technology-enabled transformation. Map fit against existing global enterprise capabilities and solutions and identify where new capabilities or solutions are required. Use of architecture frameworks such as ArchiMate.
Technology Bid Response Development : Engage early in the bid capture process and work closely with the Business Development team and wider technology team to develop differentiating technology solutions for bid responses. Ensuring re-using existing technologies whenever possible but also appropriate new technologies, that are innovative, cost-effective, deliverable at pace aligned with client needs, Maximus' capabilities and adhere to Maximus architectural standards. Documenting and presenting these technology solutions to stakeholders as part of Architecture and Portfolio governance processes, and within bids so that these are clearly understood and articulates the value and impact on the service solution.
Innovation: Stay abreast of emerging technologies and industry trends to advise on potential impacts and benefits to current and future bids in the pipeline. Lead demonstrations and proof of concepts to build client confidence during the sales cycle.
Design Reusable Architecture Patterns and adhere to Governance Frameworks: Develop flexible, reusable and scalable enterprise-wide architecture patterns that integrate business processes, information flows, and technology infrastructure, supporting the organization's strategic objectives. Adhere to architecture principles, standards, and governance processes to ensure consistency, compliance, and the minimization of IT risks across Maximus.
Drive Technology Selection Process for Bids : work with the Technology practice to evaluate and select technology solutions for Bids ensuring they align with the enterprise architecture strategy and meet the organisations needs for re-usability, scalability, security, data privacy and cost effectiveness.
Contribute to Maximus Technology Roadmap : Input to technology roadmaps that align with the Maximus long-term business objectives, to help identify key technology investments required to support these goals.
Support client-facing technology and architecture dialogue and presentations, as a member of the bid team.
Qualifications & Experience
Essential
• Degree level or equivalent in Information Technology or Computer Science OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
• >3 yrs experience of architecting technology solutions in BPO sales contexts especially in Government, Local Government, Health, at deal values >£25m CV
• UK public sector sales lifecycle experience - reviewing client specifications and contract schedules, creating coherent and differentiated bid responses, running internal technical workstreams, leading formal client dialogue sessions, managing supporting technology partners
• Technology Experience: Extensive and demonstrable experience in all aspects of technology particularly in SaaS models, Cloud technologies. A significant portion of that time spent in architecture roles and delivering Solutions for in a BPO environment
• Architecture Design and Development: Hands-on experience in designing and developing architecture and capability models that integrate business processes, information, and technology in innovative ways. This includes experience with various architecture frameworks and tools e.g. ArchiMate, TOGAF
• Technology Evaluation and Selection for Bids: A track record of successfully evaluating and selecting fit for purpose technology solutions that support Bid requirements and that align with the enterprise architecture strategy
• Innovation and Emerging Technologies: A history of identifying and assessing emerging technologies for potential adoption to drive innovation and competitive advantage into Bid proposals
Individual Competencies
• Ability to work independently to objectives without close supervision and manage multiple high priority pieces of work in parallel
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to public sector clients at all levels of our organisation. Be able to articulate the value technologies can bring in a clear and understandable manner to both technical and non-technical audiences to contribute to bids by writing high quality method statements
• Analytical Skills: Strong analytical capabilities to evaluate complex information from various sources, identify relationships and patterns, and make informed decisions based on thorough analysis
• Problem-Solving: Proficiency in identifying problems, analysing root causes, and developing effective solutions that address underlying issues and align with the organization's strategic objectives
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively with and influence business leaders, IT teams, and external partners. This includes fostering a collaborative environment and building consensus among stakeholders with diverse perspectives
• Innovation and Creativity: Capacity to think creatively and identify innovative solutions that leverage technology to address business challenges, improve efficiency, and drive competitive advantage
• Ethical Judgment and Integrity: Demonstrating ethical standards and integrity in all actions and decisions. This includes a commitment to data privacy, security, ethical AI and compliance with relevant laws and regulations when designing solutions for Bids.
Desirable
• Amazon Web Services certifications and experience, including Amazon Connect and Bedrock.
• Agile architecture and development methodology experience - the Scaled Agile Framework (SAFe)
Proof of value, prototyping and proof of concept experience to validate business cases for change.
Travel Requirements
As required by bids
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure tha t no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
75,000.00
Maximum Sa ry
88,000.00
Remote -Technology Technical Support Representative
Posted 1 day ago
Job Viewed
Job Description
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**What We're Looking for**
+ **Over 18 years of age**
**What We Prefer**
+ **HS Diploma or equivalent**
+ **Comfort with desktop computer system**
+ **Proven oral & written communication skills**
+ **Familiarity with personal computers, operating systems, software, and computer terminology**
+ **Demonstrated problem solving skills**
+ **Ability to work independently and multi-task**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
VP Technology Services and Delivery
Posted 8 days ago
Job Viewed
Job Description
As the VP of Technology Services and Delivery, you will play a pivotal role in aligning strategic initiatives and driving technical delivery excellence within the Engineering Services and Delivery organization. Reporting directly to the SVP, you will provide strategic support, project leadership, and serve as a trusted advisor, while also overseeing key functions typically associated with such a role.
Essential Duties and Responsibilities:
- Lead multiple support teams responsible for advanced technology design, development, integration, testing, training, deployment, operations and/or maintenance efforts.
- Direct multiple activities of an integrated team of technical, organizational, and business process improvement staff to execute the business plans, interface with other functions and outside personnel, investigate and resolve problems, and prepare capital and operating budget requests.
- Oversee all aspects of the business unit to include the operational performance, strategic planning, contracting actions, subcontractor management, human resources assignments, recruiting, hiring, financial management, budgeting, and business development.
- Work proactively and effectively with clients, and deliver high quality work products in a timely manner.
- Provide leadership in recommending, developing, and communicating approaches for resolving specific issues.
- Effectively communicate with personnel at all levels in the organization, preparing and briefing senior management on contract performance regularly.
Strategic Planning & Execution
• Partner with the SVP to define, operationalize, and communicate the strategic vision for IT Engineering and Delivery.
• Translate high-level goals into actionable programs and roadmaps, ensuring alignment with broader business objectives.
• Manage key strategic initiatives from planning through execution, often acting as project owner or executive sponsor.
Delivery Oversight & Operational Excellence
• Work with engineering, product, and delivery leaders to improve program/project delivery performance and outcomes.
• Track and report progress on KPIs, OKRs, and key engineering initiatives; anticipate risks and proactively resolve roadblocks.
• Promote adoption of delivery best practices, Agile frameworks, DevOps, and continuous improvement methodologies.
• Develops, submits and manages the operational and budgetary requirements for technology solutions to support OCDIO strategy and business needs. Submits regular progress reports to management in context of timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to an approved budget.
Organizational Effectiveness
• Optimize team structures, processes, and communication flow across global IT and engineering teams.
• Drive cadence for executive reviews, staff meetings, and key leadership forums.
• Develop dashboards and reporting mechanisms for business operations, resource planning, and budget management.
Stakeholder Management & Communication
• Act as a liaison between the SVP and his directs and their staff, including internal/external stakeholders, ensuring clarity and follow-through on commitments, goals and metrics.
• Prepare briefings, presentations, and strategic communication materials for board-level, customer, and partner engagements.
• Drive alignment and collaboration across IT, business units, finance, HR, and other functions.
Leadership & Special Projects
• Represent the SVP in cross-functional meetings and on governance bodies as needed.
• Lead special projects, task forces, or crisis management efforts on behalf of the SVP.
• Mentor high-potential team members and build leadership bench strength.
• Lead cross functional teams to implement projects in support of both internal and external customers. Partners with cross-functional technology and business leaders and end users to create a vision for how technology can be a competitive differentiator.
Required:
• Education:
Bachelor's degree in Computer Science or relevant field of study.
Master Degree in Engineering or Business Administration is a plus.
• Experience: 10+ years of progressive experience in technology organizations, with a strong background in Integrated application / solution implementation, delivery and O&M using a combination COTS, SaaS and custom application, solution strategy optimizing teams, tools, processes to meet and exceed client satisfaction.
• Technical Expertise: Deep knowledge and expertise across digital technologies and services with emphasis on enterprise wide business solutions, cloud services and capabilities and engineering practices with a strong understanding of industry best practices and emerging trends such as AI/ML and data sciences.
Minimum Requirements
- Bachelor's degree required, MBA preferred.
- Minimum 15 years experience.
MBA or advanced degree in a related discipline.
• Experience in medium and large scale application development and implementation of enterprise SaaS, engineering solutions, or large-scale IT transformation.
• Familiarity with reporting and collaboration tools (e.g., Salesforce, Jira, Confluence, Power BI, Smartsheet).
• Relevant certifications (e.g., CISSP, CISM, PMP) preferred.
Success Factors:
• Strategic thinker who can dive deep into technical details when needed.
• Trusted advisor and confidant to the SVP and leadership team.
• Able to synthesize complex information and distill it into clear decisions and actions.
• Calm under pressure with a bias toward action and outcomes.
#techjobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
188,080.00
Maximum Salary
$
282,120.00
Director of Event Technology I - Bloomington/Normal Marriott Hotel and Conference Center
Posted 1 day ago
Job Viewed
Job Description
The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue less that $3M and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.
**Key Job Responsibilities**
_Venue Partner Relationships_
- Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
- Services events and act as a point of escalation when needed.
- Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
- Consults with Venue Sales Leadership on sales strategies
- Participates in business review presentations.
_Financial Management & Reporting_
- Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
- Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
- Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
- Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
- See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
- Participate in business review presentations as needed, in collaboration with regional management.
- Manage location P & L and develop action plans to address deficiencies/grow the business.
- Confirms venue partners process all payments to Encore in a timely basis.
_Operations Management_
- Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes.
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- See the Big Picture by efficiently sharing labor and equipment within the local market.
- Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
_Technical Ability_
- Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner.
- Effectively utilizes applicable company computer systems.
- Act as the solo on-site technician for events, if necessary.
_Sales Management_
- Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
- Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
_Customer Service_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and various Encore supporting functions and departments.
- Position will have oversight to personnel to assist with event execution.
- Exceed the expectations and needs of internal and external customers.
- Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly.
- Monitor small venues and check in on customers throughout the day.
- Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards.
_People Development_
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Embrace and foster the Company's Core Values.
- Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
- Manages the human resources activities including selection, performance management, and learning
- Provide focused and continued coaching to develop the skills of team members.
- Train employees on Encore standards for service and equipment, and ensures they are properly trained on company computer systems.
- Recommend team members for training opportunities, as needed.
- Ensure Encore's D,E &I initiatives are implemented.
**Job Qualifications**
This section consists of skills and abilities for an employee to perform the job at a satisfactory level (education, experience, skills & abilities, certifications, languages etc.)
- Bachelor's degree is preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience is preferred.
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
- A valid driver's license is required for team members who may operate Company vehicles.
**Competencies (by Core Values)**
This section lists the Competencies that are required for this job. Please refer to the Competency Selection Tool to choose 6 - 10 Competencies for this role. Add the selected Competencies to the job description. If you have any questions, contact your HR Business Partner.
Hospitality
Financial Acumen
Responsiveness
Safety Conscious
Ownership
Communicates Effectively
Professionalism
Ensures Accountability
Tech Savvy
Instill Trust
**Physical Requirements**
Team members must be able to meet the physical demands below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Sitting: 2-3 hours per day
- Standing: 4-5 hours per day
- Walking: 4-5 hours per day
- Stooping: 2-3 hours per day
- Crawling: 2-3 hours per day
- Kneeling: 2-3 hours per day
- Bending: 2-3 hours per day
- Reaching (above your head): 2-3 hours per day
- Climbing: 0-1 hour per day
- Grasping: 4-5 hours per day
_Lifting Requirements_
- 0 - 15 lbs*: Frequently
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Occasionally
_Carrying Requirements_
- 0 - 15 lbs*: Frequently
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs: Occasionally
- Over 100 lbs: Occasionally
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Frequently
- 16 - 50 lbs*: Frequently
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*?
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions?
**Work Environment**
Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDOPER
Salary Pay Range: $5,947.00 - 56,306.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Data Analyst
Posted 18 days ago
Job Viewed
Job Description
- Collect, compile, organize, and analyze data from multiple sources, simultaneously for review by commercial, legal, and OEC management.
- Maintain outstanding level of oral and written communication when addressing daily operational compliance inquiries from customer facing and home office personnel.
- Monitor, identify, and report on trends within iREP and CTE monitoring data, including presenting to the Office of Ethics and Compliance, Commercial, and Legal partners.
- Maintain appropriate documentation of operational tasks and provide regular updates and records reviews.
- Approach business challenges with the US Commercial Compliance team in multiple ongoing projects and other ad hoc assignments as needed.
- Collaborate with Commercial, Office of Ethics and Compliance, Financial Compliance and Legal stakeholders to resolve complex compliance issues.
- BA/BS or equivalent work experience required in business, finance, or related field.
- Highly analytical with outstanding written and verbal communication skills.
- Must have substantial MS office skills including Outlook, PowerPoint, Excel (pivot table experience needed for excel), SharePoint, and Power BI to ensure accuracy of data.
- Ability to review large sets of data and recognize trends.
- Ability to interact directly with customer facing personnel and provide a high level of customer service.
- Execute priorities established by Manager with speed and agility.
- Ideally, extensive experience in pharma compliance in the U.S.
- Ability to manage several workflows simultaneously and coordinated with corresponding SMEs as necessary.
- Intense curiosity and persistence to understand both big pictures and important details.
Senior Website Data Analyst
Posted 5 days ago
Job Viewed
Job Description
Job Duties:
Must Have Skills:
1. Business acumen - ability to understand marketing and business priorities and provide insight to support.
2. Expertise with Abobe analytics, including CJA, Consumer Journey Analytics and web site analysis.
3. Client facing - strong presentation skills and communication skills
4. Ability to understand the details, but speak with strong presence and make complicated data simple and easy to understand.
5. cross function, matrix, highly collaborative team player - this is an independent role to support enterprise-wide website analysis who must be highly collaborative and take joy in working with others and being an excellent partner to many.
Job Summary:
We are seeking a highly skilled and motivated Senior Website Data Analyst who excels in analyzing website data , providing optimization recommendations, identifying opportunities for improvement, understanding business goals, and effectively communicating data-driven narratives .
The ideal candidate will have a strong background in web analytics, testing and optimization techniques , business acumen, and storytelling.
Responsibilities:
1. Website data analysis: Analyze and interpret website data using Adobe Analytics and Customer Journey Analytics (CJA), . Evaluate key performance indicators and metrics to evaluate website performance, user behavior, and conversion rates.
2. Optimization strategies: Utilize website data analysis to identify areas for improvement and optimization. Develop data-driven strategies and recommendations to enhance website usability, user experience, and conversion rates.
3. Opportunity identification: Proactively identify opportunities for website optimization and improvement based on data analysis. Conduct thorough analysis of user journeys, landing pages, conversion funnels, and other relevant website elements to uncover areas of potential growth and enhancement.
4. Business understanding: Collaborate with stakeholders, including web team, marketing, product, and design teams, to understand business goals, objectives, and challenges. Translate business requirements into actionable insights and recommendations that align with the overall business strategy.
5. Storytelling through data: Translate complex website data into compelling narratives that effectively communicate insights and recommendations to stakeholders. Present findings in a clear, concise, and visually appealing manner, using data visualization tools and storytelling techniques to engage and influence decision-makers.
6. Testing and experimentation: Design and implement A/B tests and experiments to evaluate the impact of website changes and optimization strategies using Adobe Target. Analyze test results to determine statistical significance and the effectiveness of the test results and provide recommendations for further optimization.
7. Conversion rate optimization (CRO): Collaborate with marketing and UX teams to improve website conversion rates. Analyze user behavior, conversion funnels, and other relevant data to identify barriers and opportunities for optimization. Develop CRO strategies and recommendations based on data insights.
8. Data quality and governance: Ensure the accuracy and reliability of website data by implementing data quality checks and adhering to data governance policies and best practices. Identify and address data quality issues that may impact the accuracy of analysis results.
9. Continuous learning and improvement: Stay up-to-date with the latest web analytics tools, testing and optimization techniques, storytelling approaches, and industry trends. Seek opportunities for professional development and actively contribute to the enhancement of website data analysis capabilities within the organization.
Qualifications:
- Strong analytical and problem-solving skills, with a proven track record of analyzing website data and deriving actionable insights.
- Proficiency in web analytics tools such as Adobe Analytics, CJA, and Target.
- Experience with data visualization tools (e.g., Adobe Workspace, Tableau, Power BI) to create visually appealing and informative dashboards and reports.
- Excellent communication and storytelling skills, with the ability to effectively convey complex website data analysis concepts to non-technical stakeholders.
- Knowledge of optimization techniques and methodologies, such as A/B testing, multivariate testing, and personalization recommendations.
- Understanding of website usability, user experience (UX), and conversion rate optimization (CRO) principles.
- Business acumen and the ability to understand and align website optimization strategies with overall business goals and objectives.
- Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Bachelor's degree in a relevant field (e.g., marketing, statistics, computer science) or equivalent work experience.
- Adobe Analytics, CJA and/or Target Certification a plus
- Minimum of 5 years' experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Website Data Analyst
Posted 5 days ago
Job Viewed
Job Description
Target PR Range: 39-49/hr
*Depending on experience
Senior Website Data Analyst
We are seeking a highly skilled and motivated Senior Website Data Analyst who excels in analyzing website data, providing optimization recommendations, identifying opportunities for improvement, understanding business goals, and effectively communicating data-driven narratives. The ideal candidate will have a strong background in web analytics, testing and optimization techniques, business acumen, and storytelling.
Responsibilities:
1. Website data analysis: Analyze and interpret website data using Adobe Analytics and Customer Journey Analytics (CJA), . Evaluate key performance indicators and metrics to evaluate website performance, user behavior, and conversion rates.
2. Optimization strategies: Utilize website data analysis to identify areas for improvement and optimization. Develop data-driven strategies and recommendations to enhance website usability, user experience, and conversion rates.
3. Opportunity identification: Proactively identify opportunities for website optimization and improvement based on data analysis. Conduct thorough analysis of user journeys, landing pages, conversion funnels, and other relevant website elements to uncover areas of potential growth and enhancement.
4. Business understanding: Collaborate with stakeholders, including web team, marketing, product, and design teams, to understand business goals, objectives, and challenges. Translate business requirements into actionable insights and recommendations that align with the overall business strategy.
5. Storytelling through data: Translate complex website data into compelling narratives that effectively communicate insights and recommendations to stakeholders. Present findings in a clear, concise, and visually appealing manner, using data visualization tools and storytelling techniques to engage and influence decision-makers.
6. Testing and experimentation: Design and implement A/B tests and experiments to evaluate the impact of website changes and optimization strategies using Adobe Target. Analyze test results to determine statistical significance and the effectiveness of the test results and provide recommendations for further optimization.
7. Conversion rate optimization (CRO): Collaborate with marketing and UX teams to improve website conversion rates. Analyze user behavior, conversion funnels, and other relevant data to identify barriers and opportunities for optimization. Develop CRO strategies and recommendations based on data insights.
8. Data quality and governance: Ensure the accuracy and reliability of website data by implementing data quality checks and adhering to data governance policies and best practices. Identify and address data quality issues that may impact the accuracy of analysis results.
9. Continuous learning and improvement: Stay up-to-date with the latest web analytics tools, testing and optimization techniques, storytelling approaches, and industry trends. Seek opportunities for professional development and actively contribute to the enhancement of website data analysis capabilities within the organization.
Qualifications:
- Strong analytical and problem-solving skills, with a proven track record of analyzing website data and deriving actionable insights.
- Proficiency in web analytics tools such as Adobe Analytics, CJA, and Target.
- Experience with data visualization tools (e.g., Adobe Workspace, Tableau, Power BI) to create visually appealing and informative dashboards and reports.
- Excellent communication and storytelling skills, with the ability to effectively convey complex website data analysis concepts to non-technical stakeholders.
- Knowledge of optimization techniques and methodologies, such as A/B testing, multivariate testing, and personalization recommendations.
- Understanding of website usability, user experience (UX), and conversion rate optimization (CRO) principles.
- Business acumen and the ability to understand and align website optimization strategies with overall business goals and objectives.
- Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Bachelor's degree in a relevant field (e.g., marketing, statistics, computer science) or equivalent work experience.
- Adobe Analytics, CJA and/or Target Certification a plus
- Minimum of 5 years' experience.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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Senior Website Data Analyst
Posted 5 days ago
Job Viewed
Job Description
We are seeking a highly skilled and motivated Senior Website Data Analyst who excels in analysing website data, providing optimization recommendations, identifying opportunities for improvement, understanding business goals, and effectively communicating data-driven narratives. The ideal candidate will have a strong background in web analytics, testing and optimization techniques, business acumen, and storytelling.
Responsibilities:
- Website data analysis: Analyses and interpret website data using Adobe Analytics and Customer Journey Analytics (CJA).
- Evaluate key performance indicators and metrics to evaluate website performance, user behaviour, and conversion rates.
- Optimization strategies: Utilize website data analysis to identify areas for improvement and optimization.
- Develop data-driven strategies and recommendations to enhance website usability, user experience, and conversion rates.
- Opportunity identification: Proactively identify opportunities for website optimization and improvement based on data analysis.
- Conduct thorough analysis of user journeys, landing pages, conversion funnels, and other relevant website elements to uncover areas of potential growth and enhancement.
- Business understanding: Collaborate with stakeholders, including web team, marketing, product, and design teams, to understand business goals, objectives, and challenges.
- Translate business requirements into actionable insights and recommendations that align with the overall business strategy.
- Storytelling through data: Translate complex website data into compelling narratives that effectively communicate insights and recommendations to stakeholders.
- Present findings in a clear, concise, and visually appealing manner, using data visualization tools and storytelling techniques to engage and influence decision-makers.
- Testing and experimentation: Design and implement A/B tests and experiments to evaluate the impact of website changes and optimization strategies using Adobe Target.
- Analyze test results to determine statistical significance and the effectiveness of the test results and provide recommendations for further optimization.
- Conversion rate optimization (CRO): Collaborate with marketing and UX teams to improve website conversion rates.
- Analyze user behavior, conversion funnels, and other relevant data to identify barriers and opportunities for optimization.
- Develop CRO strategies and recommendations based on data insights.
- Data quality and governance: Ensure the accuracy and reliability of website data by implementing data quality checks and adhering to data governance policies and best practices.
- Identify and address data quality issues that may impact the accuracy of analysis results.
- Continuous learning and improvement: Stay up-to-date with the latest web analytics tools, testing and optimization techniques, storytelling approaches, and industry trends.
- Seek opportunities for professional development and actively contribute to the enhancement of website data analysis capabilities within the organization.
- Bachelor's degree in a relevant field (e.g., marketing, statistics, computer science) or equivalent work experience.
- Strong analytical and problem-solving skills, with a proven track record of analyzing website data and deriving actionable insights.
- Proficiency in web analytics tools such as Adobe Analytics, CJA, and Target.
- Experience with data visualization tools (e.g., Adobe Workspace, Tableau, Power BI) to create visually appealing and informative dashboards and reports.
- Excellent communication and storytelling skills, with the ability to effectively convey complex website data analysis concepts to non-technical stakeholders.
- Knowledge of optimization techniques and methodologies, such as A/B testing, multivariate testing, and personalization recommendations.
- Understanding of website usability, user experience (UX), and conversion rate optimization (CRO) principles.
- Business acumen and the ability to understand and align website optimization strategies with overall business goals and objectives.
- Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Adobe Analytics, CJA and/or Target Certification a plus.
- Minimum of 5 years' experience.
- Business acumen - ability to understand marketing and business priorities and provide insight to support.
- Expertise with Adobe analytics, including CJA, Consumer Journey Analytics and web site analysis.
- Client facing - strong presentation skills and communication skills.
- Ability to understand the details, but speak with strong presence and make complicated data simple and easy to understand.
- cross function, matrix, highly collaborative team player - this is an independent role to support enterprise-wide website analysis who must be highly collaborative and take joy in working with others and being an excellent partner to many.
Data Analyst, Field Planning & Analytics
Posted 18 days ago
Job Viewed
Job Description
The Analyst, Field Planning & Analytics is a role which will aid in data, analytics and process reporting to help drive initiatives and strategy for Field Programming. The Analyst will work collaboratively with our field and marketing colleagues, as well as home office employees, along with continuously contributing creative ideas. The position is a part of the Field Planning & Analytics Team which drives field force effectiveness by optimizing our sales force size and structure, ensuring our IC designs are driving the right behavior, and ensuring our call plans, field tools and operations provide our field teams with what they need to drive the business in their markets. This position reports into the leader.
Responsibilities:
- Ensure quality and timeliness of key deliverables and embrace the idea of owning workstreams, acting as the key point of contact.
- Effectively prioritize across competing projects, maintaining constant flow of communication with customers and demonstrating strong project management abilities.
- Proactively identify areas of opportunity to enhance/improve existing process/outputs.
- Effectively manage vendor partnerships (timelines, insights, communications) with specific projects and initiatives.
- Serve as liaison between Therapeutics Operations and Analytics, Business Technology Solutions, Training, and Franchise teams to partner in the design, deployment, training, maintenance and communications of field facing solutions.
- Provide reporting and analytics on varying capabilities to business Director and Associate Director level stakeholders.
- BA or BS degree in Business, Computer Science, Data Science, Mathematics, or related technical field.
- 0-1 year of analytical and/or related operations experience strongly preferred, ideally within the pharmaceutical and/or healthcare industry.
- Strong working knowledge and experience with SQL, Dataiku, and Power BI. Snowflake experience preferred.
- Strong proficiency in Excel (e.g., formulas, pivot table, charts, visualizations, etc.) and all components of MS Office Suite (e.g., Word, PowerPoint).
- Strong analytical reasoning, intellectual curiosity, business acumen, and creativity in problem-solving.
- Demonstrated database management and project management skills.
- Ability to clearly and confidently articulate complex and difficult data concepts to a broad client base, including senior leadership, sales leadership, and other high-level contacts.
- Attention to detail and ability to multitask in a fast-paced environment in order to meet critical deadlines.
- Ability to work cross-functionally, in a matrix environment, and collaborate with multiple stakeholders (verticals, COE, brand teams).
- Ability to make valuable contributions both independently and as a collaborative team member, fostering a positive and productive work environment.
- Self-motivated and creative thinker.
Principal Data Analyst - Network Policy
Posted 1 day ago
Job Viewed
Job Description
Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: What You'll Do Responsible for extracting, managing, and analyzing data within Discover. Must conduct research on business data to communicate findings to relevant stakeholders. Should be knowledgeable on analytical tools to set up processes and systems that make working with data more efficient within the company. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. How You'll Do It Responsible for gathering, structuring, and analyzing data from multiple sources, and providing recommendations to management. Partners with the business to identify the appropriate data sources and analysis methodology to meet business needs. Coaches and guides less experienced analytical professionals in statistical concepts, principles, and tools. Supports the development of standard data analyses, reports, and dashboards. Demonstrates technical knowledge in analytical tools. Qualifications You'll Need Minimum Requirements Bachelors Business Administration and Management, Analytics, Engineering, Statistics, Mathematics, Computer Science, Information Technology or related. 6+ years Data analysis and relevant toolsets, or related In Lieu of Education Experience 10+ years relevant work experience Physical and Cognitive Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws: Primarily remain in a stationary position. No required movement about the work environment to complete the major responsibilities of the job. Primarily performed indoors in an office setting. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. Ability to communicate verbally. Ability to communicate in written form. Travel Requirements - No Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis. Application Deadline: The application window for this position is anticipated to close on Jul-05-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. Compensation: The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave Paid Time Off 401(k) Plan Medical, Dental, Vision, & Health Savings Account Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances Recognition Program Education Assistance Commuter Benefits Family Support Programs Employee Stock Purchase Plan Learn more at mydiscoverbenefits.com . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover , a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance ( LA County Fair Chance ). Positions marked as remote eligible are limited to remote locations within the country in which the position is based. Applicants must be 18 or older at the time of hire. #J-18808-Ljbffr