9 Technology jobs in Fargo

**Careers With Purpose**
**Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.**
**Facility:** 501 Place Bldg
**Location:** Fargo, ND
**Address:** 501 4th St N, Fargo, ND 58102, USA
**Shift:** 8 Hours - Day Shifts
**Job Schedule:** Full time
**Weekly Hours:** 40.00
**Job Summary**
Lead the functional management of Sanford Health's IT Technology. Responsible for ensuring consistency of IT technologies by defining standards and policies. Provide centralized management of the planning, managing and implementing of functional technology, and manage a team to deliver services across the enterprise. The manager will lead our Network Security team focused on operational management of our network security technologies. Expected to promote quality in support services to drive business value in compliance with internal and external IT policies and procedures. Responsible for identifying and managing potential risks of delivering the support services required to support and enable Sanford Health's current and future business needs, as well as identifying, assessing, and prioritizing meaningful strategic opportunities within both clinical or non-clinical settings, and to develop the people, processes, and underlying technologies to deliver on those opportunities. Provide subject matter expertise for governing bodies to ensure high quality service delivery, ongoing strategic partnership and support. Works with business partners to support and inform the financial and strategic management used to enable the enhanced performance of Sanford Health. Employs performance development programs that result in both individual and team growth. Creates opportunities for individuals to exercise and grow new skills. Accountable as a resource to team members in department as well as other departments in the organization. Approves time off requests, and signs off on employee timecards. Maintains schedule to ensure proper staffing at all times. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Develops and maintains all budgetary items. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Excellent interpersonal and communication skills required. Must have experience providing excellent customers service in a prompt and professional manner and have the ability to work independently, balancing multiple tasks within deadlines. Must be comfortable managing change with excellent problem solving skills. Experience in training and presentation techniques. Ability to manage a project across teams and meet goals required. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems. Additional knowledge and experience of managing network or cyber security functions desired.
**Qualifications**
Bachelor's degree in computer science, management information systems, business or a related field.
Minimum of four years' experience in management required.
Information Technology Infrastructure Library (ITIL) Foundation certification preferred.
**Benefits**
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
**Req Number:** R-
**Job Function:** Information Technology
**Featured:** No

Description & Requirements

Join our dynamic legal team as a Senior Counsel - Privacy and Technology , where you'll play a pivotal role in shaping and leading enterprise-wide privacy compliance strategies. In this highly visible position, you'll serve as a subject matter expert on state consumer privacy laws, guiding data governance programs, advising senior leadership, and embedding privacy-by-design principles across the business. You'll also take ownership of drafting and negotiating complex contracts with a focus on privacy and data protection, managing privacy impact assessments and global data transfers, and ensuring our policies and statements remain current with evolving regulations. This is a strategic opportunity for an experienced attorney to make a direct impact on how we manage data responsibly, partner with stakeholders across the enterprise, and navigate the rapidly evolving privacy landscape.

Essential Duties and Responsibilities:
- State Consumer Privacy Rights Program Management: Serve as a subject matter expert on state consumer privacy laws, shaping enterprise-wide data governance and compliance strategies. Lead the implementation and ongoing management of the corporate state consumer privacy rights program, including policy development and cross-functional coordination. Collaborate with internal stakeholders to design and maintain technological and administrative solutions that support privacy compliance. Monitor regulatory developments and proactively advise senior leadership to ensure program alignment with evolving state-specific privacy laws (e.g., CCPA/CPRA, VCDPA, CPA, etc.).
- Contractual and Transactional Support: Independently review and negotiate complex contracts, subcontracts, licensing agreements, and other legal documents. Identify privacy and data protection requirements, assess risks, and recommend strategic contract mitigations. Provide strategic, enterprise-level legal guidance on technology transactions and vendor engagements involving personal data.
- Privacy Impact Assessments, Transfer Impact Assessments, Records of Processing Activities: Lead and oversee Privacy Impact Assessments (PIAs) and Transfer Impact Assessments (TIAs). Maintain and update Records of Processing Activities (RoPAs) in accordance with global privacy regulations. Partner with the global privacy operations team to manage cross-border data transfers, ensuring compliance with UK GDPR, SCCs, and other international frameworks. Collaborate with other functional areas, including IT, Security, Procurement, Contracts, and Compliance to embed privacy-by-design principles in enterprise systems and processes. Serve as a strategic advisor and provide training and guidance to internal teams on privacy and data protection issues.
- Draft and Manage Website Privacy Statements: Draft and manage website privacy statements and policies as required by federal or state law. Independently monitor legal developments and update public-facing statements accordingly.

Minimum Requirements

- Juris Doctor (JD) from an accredited law school and admission to one or more State Bars is required.
- 8+ years of relevant legal experience required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

166,430.00

Maximum Salary

$

225,170.00

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
We are looking for a diligent and technically skilled Senior Business Analyst to support the management, optimization, and integration of our marketing technology ecosystem. This role will ensure outstanding operational excellence across platforms like Salesforce Marketing Cloud, CMS systems, web analytics tools, and related MarTech infrastructure. The ideal candidate brings a blend of marketing operations, system administration, and data analysis expertise, along with experience working in Agile environments.
**Key Responsibilities:**
+ Coordinate and optimize campaigns, journeys, and automations within Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio).
+ Work with technical teams to ensure seamless integration between marketing systems, CRM platforms, and data extensions for accurate targeting and personalization.
+ Partner with marketing teams to support the design, QA, deployment, and performance monitoring of digital campaigns.
+ Troubleshoot CMS and platform performance issues, ensuring fast resolution and minimal disruption.
+ Coordinate tagging infrastructure and analytics, including Google Analytics, Google Tag Manager, and campaign tracking tools.
+ Maintain data integrity and support end-to-end lead flow, audience segmentation, and customer journey measurement.
+ Collaborate with IT, developers, and data teams to maintain marketing data pipelines and support platform improvements.
+ Evaluate and onboard new marketing technologies, ensuring alignment with business objectives and scalability requirements.
+ Coordinate the development and maintenance of performance dashboards and reports with analytics team. Reports will measure critical metrics such as engagement, conversions, campaign return on investment, and new development progress and status.
+ Conduct funnel analysis and behavioral reporting to support marketing optimization initiatives.
+ Lead or participate in User testing to support the development teams
+ Build and maintain clear user/technical documentation for tools, processes, integrations, and data definitions to ensure continuity and knowledge transfer.
**Skills You Will Need Here:**
+ Bachelor's degree or equivalent experience in marketing, Information Systems, Computer Science, or related field.
+ Proven ability in marketing technology operations, digital analytics, or marketing systems administration.
+ Demonstrated hands-on expertise with Salesforce Marketing Cloud.
+ Proficient with CMS platforms and digital analytics tools.
+ Comfortable troubleshooting and customizing using HTML, CSS, JavaScript.
+ Working experience with Agile development using Jira/Confluence
+ Willingness to learn new technologies.
**Preferred Skills:**
+ Experience with Salesforce Data Cloud or another CDP.
+ Knowledge of SQL or AMPscript is a plus.
+ Experience supporting wide range of marketing teams.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,000.00 - $87,000.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
+ OR 5+ years of technical support, technical consulting experience, or information technology experience
+ OR equivalent experience.
**Other requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid-passport.
**Additional or preferred qualifications**
+ 3+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations AND knowledge/education in Azure Active Directory, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc), Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.
+ 3+ years of experience in designing, implementing and supporting solutions in a complex enterprise environment.
+ 3+ years of technical background, enterprise experience, and knowledge in one or more of the following technologies: Authentication and Authorization Management, Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc), Identity Management, Federation, Security Management, MFA.
+ Availability to work on weekends or late shifts as needed.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 20, 2025.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience
+ OR equivalent experience.
**Other requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid-passport.
**Additional or preferred qualifications**
+ 3+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations AND knowledge/education in Azure Active Directory, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc), Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.
+ 3+ years of experience in designing, implementing and supporting solutions in a complex enterprise environment.
+ 3+ years of technical background, enterprise experience, and knowledge in one or more of the following technologies: Authentication and Authorization Management, Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc), Identity Management, Federation, Security Management, MFA.
+ Availability to work on weekends or late shifts as needed.
Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $68,300 - $37,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 151,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 20, 2025.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Service Desk Associate-Healthcare-remote to join our team in Fargo, North Dakota (US-ND), United States (US).
We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support technical assistance to our healthcare customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes. 
 All candidates must demonstrate shift flexibility. This includes weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands. 
NTT DATA Services is dedicated to improving customer outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services. 
Day to Day Job Duties:  
This position will be a part of our Technical Support Service Desk.  The support is for all contact types including phone, email, chat, and self-service. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. 
+ All candidates will have to be shift flexible. Shift work is required including weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.   
+ Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high-resolution rate with over 90% of issues being resolvable at first contact. 
+ Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures. 
+ Escalate complex technical and application issues to the appropriate teams when necessary. 
+ Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively. 
+ Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail. 
+ Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10-hour shift, with scheduled breaks. 
+ Maintain a quiet, private workspace equipped with high-speed, wired internet to ensure optimal performance and productivity. 
+ Ensure possession of a functional cell phone for manager communication and Two-Factor Authentication to maintain security and effective communication. 
Preferred Qualifications:  
+ 1 to 3 years of customer service experience, preferably within a contact center or healthcare setting. 
+ 1 to 3 years of experience in customer problem analysis and resolution. 
+ Strong ability to convey complex technical concepts in a clear and understandable manner to non-technical audiences. 
+ Exceptional organizational skills with a keen attention to detail. 
+ High school diploma or equivalent is required  
+ Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed. 
Nice to Have; (But not a must)  
+ Experience working in a call center environment.  
+ Commitment to delivering exceptional service in all interactions 
+ Strong communication and interpersonal skills 
+ Proficiency in typing and English language skills, both verbal and written 
+ Demonstrated ability to actively listen, assess caller needs, and take appropriate action 
+ Proven ability to thrive in a fast-paced environment. 
+ Strong bilingual skills in both written and spoken English and Spanish 
**Basic Qualifications**
Minimum 1 year Healthcare-Healthcare Systems-Customer Service
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.  
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Service Desk Associate-Healthcare-remote to join our team in Fargo, North Dakota (US-ND), United States (US).
We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support technical assistance to our healthcare customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes. 
 All candidates must demonstrate shift flexibility. This includes weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands. 
NTT DATA Services is dedicated to improving customer outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services. 
Day to Day Job Duties:  
This position will be a part of our Technical Support Service Desk.  The support is for all contact types including phone, email, chat, and self-service. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. 
+ All candidates will have to be shift flexible. Shift work is required including weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.   
+ Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high-resolution rate with over 90% of issues being resolvable at first contact. 
+ Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures. 
+ Escalate complex technical and application issues to the appropriate teams when necessary. 
+ Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively. 
+ Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail. 
+ Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10-hour shift, with scheduled breaks. 
+ Maintain a quiet, private workspace equipped with high-speed, wired internet to ensure optimal performance and productivity. 
+ Ensure possession of a functional cell phone for manager communication and Two-Factor Authentication to maintain security and effective communication. 
Preferred Qualifications:  
+ 1 to 3 years of customer service experience, preferably within a contact center or healthcare setting. 
+ 1 to 3 years of experience in customer problem analysis and resolution. 
+ Strong ability to convey complex technical concepts in a clear and understandable manner to non-technical audiences. 
+ Exceptional organizational skills with a keen attention to detail. 
+ High school diploma or equivalent is required  
+ Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed. 
Nice to Have; (But not a must)  
+ Experience working in a call center environment.  
+ Commitment to delivering exceptional service in all interactions 
+ Strong communication and interpersonal skills 
+ Proficiency in typing and English language skills, both verbal and written 
+ Demonstrated ability to actively listen, assess caller needs, and take appropriate action 
+ Proven ability to thrive in a fast-paced environment. 
+ Strong bilingual skills in both written and spoken English and Spanish 
**Basic Qualifications**
Minimum 1 year Healthcare-Healthcare Systems-Customer Service
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.  
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Description & Requirements

Maximus is seeking a results-oriented Software Development Project Manager to join our team managing multiple delivery teams while shaping our clients' technological and operational future through thoughtful collaboration, adherence to industry best practices, and by way of a continuous improvement mindset.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS196, T4, Band 7

Job Description:

• Engage as trusted advisor with client leadership team, demonstrating responsiveness to priorities while also providing actionable strategies and recommendations to solve challenges, improve processes, and achieve client goals

• Serve as main Point of Contact for Development teams for cross-team collaboration within the Program, removing communication stovepipes, enhancing awareness of work in progress, and promoting collaborative problem solving for challenges encountered during enhancements and maintenance efforts

• Enable a relentless improvement mindset for development teams and program-wide through engaged promotion of intellectual curiosity, clarity on empowered contributors across all team members, active listening, and embracing change

• Promote development team and program actions to mature the Scaled Agile Framework (SAFe) practice in place to include but not limited to the following:

o Encourage organizational alignment of the ART (AGile Release Train) with client strategy and goals, and business objectives

o Foster collaboration among teams to facilitate flow of work, removing impediments and helping to escalate issues through problem-solving actions

o Enable internal engagement in Innovation and Planning opportunities to promote continuous improvement

o Help manage risks, constraints, and dependencies that impact the ART's goals

o Identify and track metrics that enable data-driven decisions and improvements

o Facilitate Agile Release Train (ART) events like Program Increment (PI) Planning and ART Syncs

• Provide back-up support to Scrum Masters and assist in fulfilling their duties if on leave
• Maintain weekly communication with the client's Product Manager and Product Owners to ensure teams are operating in lockstep with one another and recognize risk areas that can be mitigated as a group
• Manage, monitor and report on the capacity, utilization, and forecasting of the development teams to determine a development and release schedule that maximizes throughput
• Promote a strategy with tactical steps that can be implemented and monitored leading to improved code quality practices, automation testing, test-driven development, shifting of security to the left, and requirements traceability

Minimum requirements:

• Due to federal requirements only US Citizens who do not possess dual citizenship with another country may be considered. Selected candidate will be required to successfully complete a government-sponsored clearance process for position of public trust prior to start.

• Bachelor's Degree

• 7+ years of Direct Management Experience

• Proficiency in Microsoft suite of tools

• Ability to think quickly, act swiftly, and adapt

• Comfortable tasking peers, briefing senior leadership and briefing groups of people

• Experience with creating and delivering formal contract deliverables from start to finish while brokering input across the program from capability SMEs

• Experience with managing Scrum Masters, Business Analysts, Developers, and Quality Assurance engineers while ensuring they are complying with program processes and norms.

• Experience working in a scaled Agile environment

• Agile Certifications/Trainings

Desired skills and qualifications:

• Experience developing dashboards with PowerBI

• Previous experience as a Release Train Engineer (RTE) or practicing the role and responsibilities as laid out by SAFe

• Development experience a plus: Java, XBRL, HTML, API Development, JSON and/or REST services

• Application Modernization experience. Have helped to transform a monolithic application to microservice architecture

• Familiarity with Red Hat OpenShift platform

• Experience managing IT/Software projects at a financial agency

• Consulting or Systems Integration experience to a federal department or agency in support of a high visibility system/application

• SAFe Certifications/Trainings

#techjobs #clearance #veteransPage #C0reJobs

Minimum Requirements

TCS196, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

130,000.00

Maximum Salary

$

160,000.00