3 Technology jobs in Foster
Specialist, Technical Support
73533 Duncan, Oklahoma
Family Dollar
Posted 8 days ago
Job Viewed
Job Description
The DC Technical Support Specialist is responsible for the daily operations support and
administration of computing infrastructure at the Distribution Centers (DC). This position will
work independently to support the overall Infrastructure to include all Windows 11 desktops,
WAN/LAN routing, Servers, Mobile PDT devices and telecommunications while reporting to
the DC Technical Services Manager for other projects and support needs. Direct on-site support
for all local DC Operations users; including new user account setups, IS requests,
account/password administration and end-user network issues.
**Primary Responsibilities:**
- Responsible for the installation and configuration of all Infrastructure equipments in the
Distribution Center utilizing documented guidelines and procedures. This will include
hardware and software upgrades, RF equipment, VoicePick equipment, PDT scanners,
printers and all user hardware including telecom equipment.
- Manage and control all access to the computer room to ensure the integrity of the facility
while allowing the necessary maintenance and upgrades to be completed.
- Conduct and maintain an accurate inventory of user hardware, RF and Voice equipment
onsite utilizing Help Ticketing software, Asset Management Databases, Knowledge bases,
and other tools.
- Responsible for troubleshooting end user and network problems and ensure proper escalation
to cross-functional teams as required.
- Manage DC incidents and requests via ServiceNow to ensure proper support and service
level agreements (SLA) are met.
- Responsible for submission of all service requests for new equipment, software, associate
moves, adds or changes to our current infrastructure configuration.
- Manage the computer room inventories and supplies including spare hardware and
peripherals.
- Perform preventative maintenance on all infrastructure equipment to include all label printers
(Zebra, HP, Canon, etc.), laser printers, etc.
- Provides on-the-job technical training to all DC Team Members and Managers to ensure
systems are utilized properly.
- Assist the Operations, Maintenance, Transportation and other internal teams with any IT
related issues.
- Responsible for Collaborating and providing secondary support for other DC's within the
network
- Be proactive in recommending improvements in procedures that will increase the efficiency
of the facility and staff members in regards to IT related technical issues and processes.
**Other Responsibilities:**
- Maintain a high level of communication with the SSC IT teams, the DC Technical Services
team and your Manager of DC Technical Services.
- Keep an up to date and accurate inventory and working history within the companies Help
Ticketing software, Asset Management Databases, Knowledge base, etc.
- Manage the DC's RF repair program in getting the equipment fixed and replaced when
applicable.
- Placing service calls/tickets with support vendors for printers, data center equipment (HVAC,
UPS, and Generator) and PC/Server hardware.
- Develop and maintain an ongoing positive rapport with end users to enhance the perception
of the IS function.
- Provide evening and weekend coverage to manage special needs, procedures and
emergencies as appropriate.
- Assist the DC Technical Services Manager with special projects that may be assigned.
- Assist the Director Technical Services with special projects that may be assigned.
**Qualifications:**
- **Education:** Associate's degree in Computer Science, MIS or related field or equivalent
experience.
- **Experience:** Minimum of 3 year experience in supporting various end users with hardware
and software including procedural problems. Must have experience with supporting end-user
devices in a network environment.
- **Licensure/Certifications** : One or more of the following certifications is preferred, but
not required: CompTIA A+, one or more of the following are preferred. CompTIA IT
Fundamentals+ (ITF+), Network +, or Security +, Linux +, Microsoft MCP, MTA,
MCSA, MCSE, Cisco CCT, CCNA.
- **Software Tools Sets** : The following applications knowledge is preferred. SNOW
ticketing system, Microsoft Server O/S, FileZilla, Wireshark, Microsoft Office products,
Active Directory, Joining computers to the domain, Putty, Kitty, iOS, Linux, Hyper-V,
VMWare, SSMS, DHCP, Static IP. Networking protocols, VIOP applications, File Share
Permissions, Zabbix and SCOM monitoring tools, APC & Vertiv Geist IT Environmental
monitoring tools, and various imaging processes for PC, AP, Switches, Routers, RF &
Voice equipment.
- **Hardware Tools Sets** : the following hardware knowledge is preferred. Crimping RJ11 7
RJ45 Cables, Wire mapper, Wireless Air Check, USB to Serial cable management port
connections, Multi Meter and 110/66 punch down tool.
- **Key Competencies:** Excellent communication and interpersonal skills required. Strong
troubleshooting skills a must. Must be able to work autonomously and participate in team
activities. Must be customer service oriented. This position works (5) 8 hour days and may
require overtime.
- **Physical Requirements:** Must be able to lift and carry up to 50 pounds of IT devices to a
height of 3-4 feet. Must be able to bend, kneel, and sit properly to setup IT equipment under
and on top of desks in offices and cubicles. Must be able to get on Scissor lifts to access IT
equipment 3 stories up.
Full time
201 E. Cherokee Rd,Duncan,Oklahoma 73533
IT Services
Family Dollar
administration of computing infrastructure at the Distribution Centers (DC). This position will
work independently to support the overall Infrastructure to include all Windows 11 desktops,
WAN/LAN routing, Servers, Mobile PDT devices and telecommunications while reporting to
the DC Technical Services Manager for other projects and support needs. Direct on-site support
for all local DC Operations users; including new user account setups, IS requests,
account/password administration and end-user network issues.
**Primary Responsibilities:**
- Responsible for the installation and configuration of all Infrastructure equipments in the
Distribution Center utilizing documented guidelines and procedures. This will include
hardware and software upgrades, RF equipment, VoicePick equipment, PDT scanners,
printers and all user hardware including telecom equipment.
- Manage and control all access to the computer room to ensure the integrity of the facility
while allowing the necessary maintenance and upgrades to be completed.
- Conduct and maintain an accurate inventory of user hardware, RF and Voice equipment
onsite utilizing Help Ticketing software, Asset Management Databases, Knowledge bases,
and other tools.
- Responsible for troubleshooting end user and network problems and ensure proper escalation
to cross-functional teams as required.
- Manage DC incidents and requests via ServiceNow to ensure proper support and service
level agreements (SLA) are met.
- Responsible for submission of all service requests for new equipment, software, associate
moves, adds or changes to our current infrastructure configuration.
- Manage the computer room inventories and supplies including spare hardware and
peripherals.
- Perform preventative maintenance on all infrastructure equipment to include all label printers
(Zebra, HP, Canon, etc.), laser printers, etc.
- Provides on-the-job technical training to all DC Team Members and Managers to ensure
systems are utilized properly.
- Assist the Operations, Maintenance, Transportation and other internal teams with any IT
related issues.
- Responsible for Collaborating and providing secondary support for other DC's within the
network
- Be proactive in recommending improvements in procedures that will increase the efficiency
of the facility and staff members in regards to IT related technical issues and processes.
**Other Responsibilities:**
- Maintain a high level of communication with the SSC IT teams, the DC Technical Services
team and your Manager of DC Technical Services.
- Keep an up to date and accurate inventory and working history within the companies Help
Ticketing software, Asset Management Databases, Knowledge base, etc.
- Manage the DC's RF repair program in getting the equipment fixed and replaced when
applicable.
- Placing service calls/tickets with support vendors for printers, data center equipment (HVAC,
UPS, and Generator) and PC/Server hardware.
- Develop and maintain an ongoing positive rapport with end users to enhance the perception
of the IS function.
- Provide evening and weekend coverage to manage special needs, procedures and
emergencies as appropriate.
- Assist the DC Technical Services Manager with special projects that may be assigned.
- Assist the Director Technical Services with special projects that may be assigned.
**Qualifications:**
- **Education:** Associate's degree in Computer Science, MIS or related field or equivalent
experience.
- **Experience:** Minimum of 3 year experience in supporting various end users with hardware
and software including procedural problems. Must have experience with supporting end-user
devices in a network environment.
- **Licensure/Certifications** : One or more of the following certifications is preferred, but
not required: CompTIA A+, one or more of the following are preferred. CompTIA IT
Fundamentals+ (ITF+), Network +, or Security +, Linux +, Microsoft MCP, MTA,
MCSA, MCSE, Cisco CCT, CCNA.
- **Software Tools Sets** : The following applications knowledge is preferred. SNOW
ticketing system, Microsoft Server O/S, FileZilla, Wireshark, Microsoft Office products,
Active Directory, Joining computers to the domain, Putty, Kitty, iOS, Linux, Hyper-V,
VMWare, SSMS, DHCP, Static IP. Networking protocols, VIOP applications, File Share
Permissions, Zabbix and SCOM monitoring tools, APC & Vertiv Geist IT Environmental
monitoring tools, and various imaging processes for PC, AP, Switches, Routers, RF &
Voice equipment.
- **Hardware Tools Sets** : the following hardware knowledge is preferred. Crimping RJ11 7
RJ45 Cables, Wire mapper, Wireless Air Check, USB to Serial cable management port
connections, Multi Meter and 110/66 punch down tool.
- **Key Competencies:** Excellent communication and interpersonal skills required. Strong
troubleshooting skills a must. Must be able to work autonomously and participate in team
activities. Must be customer service oriented. This position works (5) 8 hour days and may
require overtime.
- **Physical Requirements:** Must be able to lift and carry up to 50 pounds of IT devices to a
height of 3-4 feet. Must be able to bend, kneel, and sit properly to setup IT equipment under
and on top of desks in offices and cubicles. Must be able to get on Scissor lifts to access IT
equipment 3 stories up.
Full time
201 E. Cherokee Rd,Duncan,Oklahoma 73533
IT Services
Family Dollar
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0
Rental Services Technical Support Manager
73403 Ardmore, Oklahoma
Warren Equipment Company
Posted 5 days ago
Job Viewed
Job Description
**Description**
**TEAM UP WITH US!**
The Rental Services Technical Support Manager serves as the subject matter expert in mechanical knowledge and service excellence support for Rental Services. As a key member of leadership, this position will work closely with the Operations Manager and Branch Managers to achieve ambitious growth goals and exceed customer expectations.
**DO YOU HAVE WHAT IT TAKES?**
**WHAT YOU'LL DO:**
+ Serve as the subject matter expert, assisting technicians and/or Service Manager on technical questions, issues, diagnoses, investigations and failure analyses.
+ Manage projects, objectives, and action plans related to the rental service operations functions.
+ Develop and maintain adequate strategies and procedures to measure the efficiency of the service departments.
+ Direct and review job quotes, work orders, work in process, warranty recovery, job closing routines, customer invoicing, management reports, purchase order routines, expenses, overtime, and PIP/PSP programs.
+ Set the standard for quality assurance, ensuring repairs and preventative maintenance are completed in a timely manner; ensure that all employees are properly trained.
+ Analyze and resolve work problems or assist employees in solving work problems.
+ Coach and mentor Service Managers at multiple locations.
+ Collaborate with other departments to enhance cooperation and effective cross-departmental processes.
+ Assist in the development of rebuild practices, parts reusability practices, flat total programs, and general repair level guidelines.
+ Generate, analyze and communicate related reports.
+ Maintain strong working relations with vendors and supply resources.
+ Maintain technical product knowledge.
+ Maintain awareness of departmental budget within scope of responsibility in order to meet or exceed financial goals.
**WHAT YOU'LL NEED:**
+ Bachelor's degree from a four-year college or university; or five to ten years' related experience and/or training; or an equivalent combination of education and experience.
+ Minimum five years' experience with Caterpillar and/or allied equipment product lines required.
+ Proficient analytical, problem-solving, decision making, interpersonal, relationship building, communication, leadership and influencing skills.
+ Intermediate budget management knowledge.
+ Intermediate computer skills for MS Office Suite software.
+ Ability to write routine reports and correspondence.
+ Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
+ Valid Driver's license and clean driving record.
**WHY WORK WITH US?**
+ We like to take care of business and have fun doing it!
+ We offer health, dental, vision, life, and more as a comprehensive benefits package.
+ Don't you want to work with awesome people?
**IMPORTANT INFORMATION:**
While performing the duties of this job, the employee is regularly required to sit, talk or hear; use hands to finger, handle, or feel; reach with hands and arms; occasionally stand, walk, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 50%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
**TEAM UP WITH US!**
The Rental Services Technical Support Manager serves as the subject matter expert in mechanical knowledge and service excellence support for Rental Services. As a key member of leadership, this position will work closely with the Operations Manager and Branch Managers to achieve ambitious growth goals and exceed customer expectations.
**DO YOU HAVE WHAT IT TAKES?**
**WHAT YOU'LL DO:**
+ Serve as the subject matter expert, assisting technicians and/or Service Manager on technical questions, issues, diagnoses, investigations and failure analyses.
+ Manage projects, objectives, and action plans related to the rental service operations functions.
+ Develop and maintain adequate strategies and procedures to measure the efficiency of the service departments.
+ Direct and review job quotes, work orders, work in process, warranty recovery, job closing routines, customer invoicing, management reports, purchase order routines, expenses, overtime, and PIP/PSP programs.
+ Set the standard for quality assurance, ensuring repairs and preventative maintenance are completed in a timely manner; ensure that all employees are properly trained.
+ Analyze and resolve work problems or assist employees in solving work problems.
+ Coach and mentor Service Managers at multiple locations.
+ Collaborate with other departments to enhance cooperation and effective cross-departmental processes.
+ Assist in the development of rebuild practices, parts reusability practices, flat total programs, and general repair level guidelines.
+ Generate, analyze and communicate related reports.
+ Maintain strong working relations with vendors and supply resources.
+ Maintain technical product knowledge.
+ Maintain awareness of departmental budget within scope of responsibility in order to meet or exceed financial goals.
**WHAT YOU'LL NEED:**
+ Bachelor's degree from a four-year college or university; or five to ten years' related experience and/or training; or an equivalent combination of education and experience.
+ Minimum five years' experience with Caterpillar and/or allied equipment product lines required.
+ Proficient analytical, problem-solving, decision making, interpersonal, relationship building, communication, leadership and influencing skills.
+ Intermediate budget management knowledge.
+ Intermediate computer skills for MS Office Suite software.
+ Ability to write routine reports and correspondence.
+ Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
+ Valid Driver's license and clean driving record.
**WHY WORK WITH US?**
+ We like to take care of business and have fun doing it!
+ We offer health, dental, vision, life, and more as a comprehensive benefits package.
+ Don't you want to work with awesome people?
**IMPORTANT INFORMATION:**
While performing the duties of this job, the employee is regularly required to sit, talk or hear; use hands to finger, handle, or feel; reach with hands and arms; occasionally stand, walk, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 50%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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