352 Technology jobs in Fountain Valley

Team Leader - Collaboration - Technology Services & Software Development

Irvine, California | Full-Time | Occasional travel to client sites

Are you a seasoned team leader who thrives in client-facing environments with experience in driving collaboration across cross-functional teams? Ultracs Corporation is looking for a Team Leader for its Collaboration Team, to help guide and manage the triage of project support and incidents that lead to the delivery of major client initiatives and elevate collaboration services to new heights.

A hands-on approach is required from a senior technical resource, experienced in problem solving, technical incident management and software development, to not only oversee the day to day activities of the Collaboration team, but also assist with resolution of incidents.

About the Role:

As the Team Leader – Collaboration you will play a pivotal role in delivering high-impact client projects across our Ultracs product suite. Reporting to the Chief Design and Emerging Markets Officer, you’ll oversee a talented team, manage project support functions, and ensure seamless execution of collaboration services. Your leadership will directly influence client satisfaction, operational efficiency, and strategic growth. You will also take a hands on approach yourself, using your extensive software development experience to problem solve and resolve more complex technical challenges.

Key Responsibilities:

• Lead the delivery of complex client projects, ensuring alignment with timelines, budgets, and quality standards
• Supervise and mentor a team of collaboration specialists, fostering a culture of accountability, performance, and continuous improvement
• Manage project support triage, defect resolution, and change request processes with precision and professionalism
• Oversee third-party testing schedules and budgets, ensuring rigorous quality assurance
• Act as the escalation point for project-related incidents, responding calmly and effectively to resolve issues
• Collaborate with internal teams to identify risks, recommend mitigation strategies, and drive product enhancements
• Provide strategic input on resource planning, recruitment, training, and performance development
• Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates.

What You’ll Bring:

• Proven experience leading project teams in IT consulting, software delivery, or financial services
• Flexibility in working across multiple time zones and working with and managing teams based in multiple remote locations.This will require a willingness to participate in remote meetings outside your standard ‘home location’ time zones
• Strong understanding of client relationship management in project-driven environments.
• Exceptional leadership, communication, and analytical skills
• Ability to manage competing priorities, mentor staff, and drive performance
• Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus
• Tertiary qualifications in IT or related disciplines are desirable but not mandatory.
• Experience in Retail Banking or Credit Union sectors will be highly regarded.

Why Ultracs?

Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We’re committed to innovation, collaboration, and delivering exceptional service. You’ll be part of a forward-thinking team that values integrity, creativity, and impact.

This role offers the opportunity to work on meaningful projects, influence strategic outcomes, and occasionally travel to the client locations to support project implementations.

• Leads system development life cycle or network infrastructure life cycle
• Defines, implements, documents and performs tests on security controls in complex applications and infrastructure environments
• Maintains the sensitivity and confidentiality of data and systems architecture environment
• Implements innovative solutions utilizing emerging technologies
• Translates business needs into technical solutions that will improve service quality and efficiency while meeting business objectives
• Creates technical designs based on functional specifications
• Provides technical assistance and performs end user troubleshooting for bug fixes and technological enhancements
• Supports integrations between various IT platforms and enterprise architecture
• Leads technical personnel and ensures that required reports and documents produced are accurate and reliable
• Oversees software development and enhancement, and provides production support for business application systems on behalf of client departments
• Maintains responsibility for analysis, design and implementation of projects as assigned, including complex and highly specialized applications
• Conducts the most complex programming, system analysis, and design of highly-complex systems using information system development methodology in a multi-platform infrastructure and environment
• Recommends approval of system designs and interacts with user managers and department users; diagnoses and resolves system problems involving programming logic, interoperability between several technical components, and client interface
• Researches, identifies, and refers complex technical problems related to platform management, database administration, network connectivity and desktop support to the appropriate ITS operating unit for resolution
• Leads the preparation of project reports such as technical overviews, client recommendations, alternatives to business requirements, feasibility studies, project proposals, and requests for proposals for the purchase of new software and hardware
• Participates in the evaluation, configuration, implementation, and integration of commercial off-the-shelf (COTS) software
• Develops software and hardware specifications and standards
• Leads the department's information security, disaster recovery, and safety programs

• Bachelor's Degree in Computer Science, Business Information System Technology, Computer Engineering, Business Administration, or a related field; Master's Degree in a related field preferred

• Six years of relevant experience or three years of relevant supervisory-level experience in designing, implementing and maintaining an enterprise-wide system

• Certification in Microsoft/Azure, Oracle, Amazon AWS and SalesForce preferred

• Experience administrating and managing Cloud/ On-premise Hybrid Platform technologies such as Microsoft Azure, Amazon Web Services (AWS), Microsoft Server Platform (Windows Servers, Active Directory, Internet Information Services)
• Experience administrating and managing network technologies such as Cisco Enterprise Networking, Hewlett-Packard Aruba, ClearPass Wireless, Palo Alto Firewalls, Fortinet Proxy Server and Application Firewalls, Broadcom VMWare Avi Load Balancer
• Experience administrating and managing Enterprise storage and database technologies such as Oracle databases, Microsoft Structured Query Language (SQL) databases, Storage Area network fabric, International Business Machines Corporation Advanced Interactive eXecutive (IBM AIX), Dell Emc Enterprise storage (Compellent/ PowerStore)

• Full lifecycle implementation of Enterprise Resource Planning systems
• Complex business processes, as well as areas outside of immediate responsibility
• Theories, principles, and practices related to information systems and supported business areas
• Data communications involved in LANs, WANs, and gateways
• Mathematics used in complex business applications
• Business process and system process modeling and problem-solving techniques
• Principals of supervision
• Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
• Change control systems and other Information Technology best practices
• Project management methodology and techniques

• Communicating effectively orally and in writing
• Troubleshooting and correcting operations problems
• Interacting professionally with internal and external representatives
• Clearly defining system integration and interface requirements
• Data analysis and data modeling
• Learning new technology and complex systems
• Operating a personal computer, computer terminal, and general office equipment

• Lead the development of enterprise application software systems
• Provide technical support and training
• Create technical documents
• Create custom solutions and offer viable solutions for various systems and architectures to different types of businesses
• Integrate applications with existing systems to eliminate potential problems and maintain data structure and integrity
• Lead the development and implementation of complex information systems using software engineering techniques
• Resolve highly difficult problems regarding highly complex programming and systems logic
• Perform highly-complex systems implementation and integration tasks
• Provide technical project management across multiple projects and concurrent tasks
• Identify and lead the implementation of new and creative solutions that are compatible with current and future technologies
• Analyze and evaluate system changes to determine feasibility
• Analyze situations, identify problems, and recommend and implement solutions in a cost-effective manner
• Clearly define system integration and interface requirements
• Understand, interpret, and apply laws, business rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements to support business processes
• Exercise judgment and creativity in making decisions
• Interact professionally with various levels of employees and outside representatives
• Maintain confidentiality regarding sensitive information
• Read, write, speak, and understand English

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

• Typical office situation
• Close exposure to computer monitors and video screen

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

• Yes, I agree and understand my resume will not be reviewed

• Yes
• No

• I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelor's degree from an accredited college or university
• Master's degree from an accredited college or university
• PhD from an accredited college or university

• No experience
• Less than 6 years
• 6 years or more, but less than 8 years
• 8 years or more, but less than 10 years
• 10 years or more

• No supervisory-level experience
• less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more

• Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
• Install, configure, and maintain imaging workstations, peripherals, and software applications.
• Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
• Troubleshoot network and connectivity issues involving imaging devices.
• Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
• Maintain and update hardware inventory and documentation.
• Participate in daily imaging huddles and departmental meetings to support operational needs.
• Ensure all imaging systems remain secure and updated with current software and patches.
• Create and maintain knowledge base articles and training materials for users.
• Escalate issues to tier 2 or other IT departments as appropriate.
• Support clinical and IT projects involving imaging systems and related infrastructure.
• Assist with testing, validation, and deployment of new imaging technologies.
• Provide excellent customer service and communication to ensure user satisfaction.

• High school diploma or equivalent required.

• Minimum of one year supporting imaging or technical environments; healthcare experience preferred.

• Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
• Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
• Effective troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills.
• Experience using ticketing systems for issue tracking and resolution.
• Basic knowledge of networking and connectivity fundamentals.
• Ability to work collaboratively with clinical and technical teams.

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered

Benefits:

Competitive salary

Health insurance

Paid time off

Training & development

Company Description:

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities

Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.

Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.

Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.

Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.

Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.

Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.

Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.

Maintain a deep understanding of the organization’s products, services, and technical infrastructure.

Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.

Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.

Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.

Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

Requirements and skills

Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

You have 5+ years of customer technical support experience where you solved problems that were technical.

You are flexible. While you have a set schedule there may be times where you need to cover for your team.

Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.

You have a background in EV charging or experience at an existing organization.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

• Competitive salary
• Health insurance
• Paid time off
• Training & development

• Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
• Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
• Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
• Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
• Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
• Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
• Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
• Maintain a deep understanding of the organization's products, services, and technical infrastructure.
• Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
• Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
• Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
• Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

• Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
• Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
• You have 5+ years of customer technical support experience where you solved problems that were technical.
• You are flexible. While you have a set schedule there may be times where you need to cover for your team.
• Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
• You have a background in EV charging or experience at an existing organization.

We're seeking a Technology Training Manager to lead technical training initiatives and enhance end-user experience across a wide range of modern business applications. This role is perfect for someone who thrives on teaching non-technical users, driving technology adoption, and building strong relationships between IT and the user community.

Key Responsibilities:

• Lead training sessions, eLearning modules, and user documentation.
• Partner with IT teams to improve workflows and user experience.
• Provide expertise in Microsoft Office, and other core business applications.
• Support technology rollouts with change management strategies.

• 3+ years in IT training or user experience roles in a professional environment
• Excellent presentation, communication, and customer service skills.
• A proactive approach to improving user adoption and engagement.

• $100K - $115K salary, bonus eligibility, and hybrid work flexibility (2-3 days).
• The opportunity to shape technology adoption and create a lasting impact on end-user experience.
• Collaborative, professional environment where your expertise is valued.

Job DescriptionJob Description

Champions Group is looking for a motivated, talented, and qualified Information Technology (IT) Manager to lead and manage our IT team. The manager will be tasked with providing unparalleled customer service, focusing on timely and comprehensive resolutions to our users' technical needs. IT operations are carried out through a mix of internal and external teams and third-party service providers.

As IT Manager, you will provide technical expertise and support for all IT-related matters, including network, servers, phone systems, cloud technologies, end-user computing devices, software, peripherals, desk phones, and mobile devices. The candidate will be responsible for deploying new tools/services and managing the day-to-day workload of service desk personnel. This individual will be the point of escalation for service issues between internal and external teams and facilitate external teams with knowledge documents for expanding their support capability.

This hands-on position requires a solid technical background, proven customer service experience, and a strong management background. This includes the ability to strategically solve problems and motivate the team to achieve specific business-centered goals. Proven strategic and tactical leadership, communication, and organizational skills are essential to perform well in this position.

Primary Responsibilities:

• Provide IT support by communicating effectively across multiple levels of the organization.
• Provide leadership to maintain standard operating procedures, ensure best practices, and develop guidelines for delivering high-quality support.
• Maintain effective partnerships and influence management, peers, and staff through an inclusive style and leadership ability.
• Establish best practices throughout the entire technical support process
• Develop daily, weekly, and monthly reports (from our systems) to measure service efficiency, steer productivity, and share such reports with the management team regularly.
• Set up high customer service standards and ensure that the team is set up to deliver accordingly.
• Ensure customer service requests (tickets) are handled in a timely manner and followed through for completion.
• Prioritize projects and operations tasks effectively to deliver within the defined SLA
• Manage, install, configure, and troubleshoot IT issues related to networks, connectivity, and security, laptops, workstations, printers, phones, video conference units, and mobile devices.
• Respond promptly to escalations for technical assistance via phone, email, and in person as needed.
• Contribute to improving customer support by involving yourself in situations that fall below these standards.
• Manage the IT service desk team members and evaluate performance against established expectation

Qualifications:

• BS degree in Computer Science or Information Technology, higher education required.
• 5+ years of experience in desktop support in a multi-unit environment is highly .
• 3+ years of experience in managing an enterprise IT team, including service/help desk, system administrators and MSP.
• Excellent knowledge of managing Enterprise Networking stack, Cloud Infrastructure, UCAAS/CAAS solutions, Conference Room Technologies, and Physical Security Technologies.
• Excellent Knowledge of Active Directory, Microsoft 365, Exchange Online, and Microsoft EntraID administration.
• Highly proficient with SharePoint / Teams / OneDrive – Implementation, rollout, and day-to-day administration experience are necessary.
• Sound knowledge of essential Cybersecurity tools and best practices is required.
• Experience in managing various mobile devices and mobile device management software is required.
• Excellent leadership, problem-solving, and customer service skills.
• Strong organizational, communication, and project management abilities.

Physical Demands:

• Regularly required to sit; use hands to handle or feel and type.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

We are an equal opportunity employer that is committed to and in the workplace. We prohibit discrimination and harassment of any kind based on , , , , , , , genetic information, , or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

#CGH

About championsgroupholdings's:

Champion Group Holdings offers premium HVAC service to the Palm Springs and Palm Desert areas. Built on professionalism, innovation and old school values, our team considers you part of our family. Our clients love our service and friendliness and as a result, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We value our team here at Timo's, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best.

We are an equal-opportunity employer committed to and in the workplace. We prohibit discrimination and harassment based on , , , , , , , genetic information, , or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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