164 Technology jobs in Hebron

IT Coordinator

Position Overview:

We are seeking a detail-oriented and customer-focused IT Coordinator to join our healthcare IT team. This role is critical in ensuring the smooth operation of clinical and administrative systems by providing frontline technical support and collaborating across infrastructure, networking, and systems. The ideal candidate will have a strong understanding of healthcare environments, excellent troubleshooting skills, and the ability to work cross-functionally to resolve complex technical issues both with internal users and vendor partners.

POSITION REPORTS TO: CIO

Responsibilities:

• Provide Tier 1 and Tier 2 technical support for end-users across clinical and administrative departments.
• Troubleshoot hardware, software, network, and application issues in a timely and professional manner.
• Collaborate with vendor partners to support cloud-based systems.
• Assist in the deployment, configuration, and maintenance of applications (e.g., EHR/EMR systems, CRM, VOIP Phones).
• Monitor and respond to support tickets, ensuring issues are documented and resolved according to SLAs.
• Participate in IT projects including system upgrades, migrations, new center builds and new technology rollouts.
• Maintain accurate documentation of systems, procedures, and support resolutions.
• Ensure compliance with HIPAA and other healthcare IT regulations.
• Provide training and guidance to end-users on best practices and system usage.

Job Requirements

• 2-3 Year of support experience in supporting company IT Infrastructure (laptops, desktops, networking)
• Understanding of Microsoft Office365
• Experience with managing OS and Application Patching and maintenance
• Knowledge of cybersecurity best practices in healthcare.
• Familiarity with cloud platforms (Azure, AWS) and mobile device management.
• Understanding of Identity and Access Management
• General IT infrastructure knowledge

**Director II Technology**
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.
_Please note that per our policy on_ **_hybrid/virtual work_** _, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
The **Director II Technology** is responsible for leading and managing direction of information system and programming activities. Directs multiple work functions or major projects/programs with broad scope and strategic business impact.
**How will you make an impact:**
+ Interfaces with key Information Technology (IT) solution vendors; develops strategies and facilitates performance measurement plans to optimize vendor and associate performance and outcomes.
+ Develops Technology Plan and Forecast for an enterprise application, enterprise-wide tool, infrastructure, or a center or domain that is equivalent in scope and complexity.
+ Manages a domain or suite of applications (or the equivalent capital and/or level of responsibility).
+ Oversees strategic planning, budget development, and management for a single large or multiple cost centers, contract compliance, and any necessary integration of government regulatory requirements.
+ Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
+ Delivers and supports system solutions that support the operations of their functional areas on a 24x7x365 basis.
+ Plans and executes annual projects while maintaining profit and loss (P&L) responsibility.
+ Establishes and maintains collaborative relationships with key business partners.
+ Hires, trains, coaches, counsels, and evaluates performance of direct reports.
**Minimum Requirements:**
+ Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of IT management experience, experience in function/area being managed, experience managing multiple tasks and projects; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Ability demonstrate exceptional proficiency in portfolio management strongly preferred.
+ Must possess extensive architectural expertise to effectively lead a highly skilled team strongly preferred.
+ Advanced knowledge of how to align and execute technical roadmaps with overarching product strategies strongly preferred.
+ Ideal candidate will possess exceptional delivery and strategic planning skills, crucial for driving AI and Automation initiatives to success.
+ Advance knowledge of PEGA, Salesforce, IVR, Mainframe, Cloud (Azure, GCP and AWS), Oracle, ,Streaming (Kafka) strongly preferred.
+ 5-7 years leadership experience within claims strongly preferred.
+ Managed careexperience strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Our client is looking for an innovative and dedicated Educational Technology Specialist to enhance learning experiences at their facilities in Cincinnati, Ohio, US . This role is pivotal in integrating cutting-edge technology into educational programs, supporting both faculty and students. You will be instrumental in identifying, evaluating, and implementing digital tools and platforms that foster engaging and effective learning environments. The ideal candidate will have a strong understanding of pedagogical principles and a proven ability to leverage technology to meet educational objectives. This position requires a proactive approach to problem-solving and a commitment to continuous improvement in educational delivery.

Responsibilities:

• Provide technical support and training to educators and students on educational software and hardware.
• Develop and deliver professional development sessions on educational technology tools and best practices.
• Collaborate with curriculum developers to integrate technology effectively into instructional design.
• Research and recommend new educational technologies and platforms to enhance teaching and learning.
• Troubleshoot technical issues related to educational software, learning management systems (LMS), and multimedia equipment.
• Create user-friendly guides and documentation for various educational technologies.
• Assist in the management and maintenance of the institution's digital learning infrastructure.
• Evaluate the effectiveness of implemented technologies and propose improvements.
• Stay abreast of emerging trends and innovations in educational technology.

Qualifications:

• Bachelor's degree in Education, Educational Technology, Information Technology, or a related field. A Master's degree is preferred.
• Proven experience working in an educational setting, preferably in a technical support or technology integration role.
• In-depth knowledge of learning management systems (e.g., Canvas, Blackboard, Moodle) and other educational software.
• Experience with multimedia creation tools and digital content development.
• Strong understanding of instructional design principles and adult learning theory.
• Excellent communication, interpersonal, and presentation skills.
• Ability to train and support users with varying levels of technical proficiency.
• Problem-solving abilities and a proactive attitude towards technical challenges.

Our client offers a competitive compensation package, comprehensive benefits, and a stimulating work environment dedicated to educational advancement. If you are passionate about leveraging technology to transform education in Cincinnati, Ohio, US , we encourage you to apply.

Our client is searching for a proactive and customer-focused Technical Support Specialist to provide exceptional assistance to their users in Cincinnati, Ohio, US . This fully remote position requires individuals with strong problem-solving skills and a deep understanding of software and hardware troubleshooting. You will be the primary point of contact for users experiencing technical difficulties, offering timely and effective solutions to ensure minimal disruption to their work.

Responsibilities include diagnosing and resolving hardware and software issues, guiding users through step-by-step solutions, installing and configuring computer systems, and maintaining detailed records of user interactions and issues. You will also be responsible for escalating complex problems to senior support staff or relevant departments when necessary. A strong understanding of operating systems (Windows, macOS), network protocols, and common software applications is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. Excellent communication skills, both written and verbal, are crucial for effectively interacting with users from diverse technical backgrounds. The ability to remain calm and professional under pressure is paramount. A high school diploma or equivalent is required, with relevant certifications (e.g., CompTIA A+) or associate's degree preferred. Minimum of 2 years of experience in a technical support or customer service role is expected. If you are passionate about technology and helping others, this remote opportunity is an excellent way to advance your career in technical support.

Our client, a leading technology solutions provider, is seeking a skilled Technical Support Engineer to join their expanding team. This role is fully remote, offering the flexibility to work from anywhere in the US. You will be responsible for providing high-level technical assistance to customers, troubleshooting complex software and hardware issues, and ensuring exceptional customer satisfaction. The ideal candidate possesses strong analytical skills, a deep understanding of IT systems, and excellent communication abilities, with a passion for problem-solving and customer support.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat for software and hardware issues.
• Diagnose, troubleshoot, and resolve complex technical problems efficiently and accurately.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Maintain a comprehensive knowledge base of common issues, solutions, and best practices.
• Assist in the development and delivery of training materials for customers and support staff.
• Identify trends in customer issues and provide feedback to product development teams for product improvement.
• Manage customer cases from initial contact to resolution, ensuring timely updates and communication.
• Document all support activities, resolutions, and customer interactions in the ticketing system.
• Contribute to the continuous improvement of support processes and tools.
• Ensure customer satisfaction by delivering prompt, effective, and professional support.
• Stay updated on product features, updates, and relevant technologies.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2-4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience troubleshooting hardware, software, and network-related issues.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical, problem-solving, and diagnostic skills.
• Outstanding written and verbal communication skills, with the ability to explain technical concepts clearly.
• Customer-focused attitude with strong empathy and patience.
• Ability to work independently and manage time effectively in a remote environment.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.

This is an excellent opportunity to grow your technical expertise and contribute to a positive customer experience in a remote-friendly setting.

Our client is a rapidly growing SaaS company that provides innovative solutions for businesses worldwide. We are seeking a highly skilled and customer-focused Technical Support Specialist to join our remote support team. In this role, you will be the primary point of contact for our valued customers, providing timely and effective technical assistance to resolve issues and ensure a seamless user experience. You will be responsible for troubleshooting software applications, diagnosing and resolving technical problems, and guiding users through product features and functionalities. This includes responding to customer inquiries via phone, email, and chat, documenting support interactions, and escalating complex issues to higher-level support or engineering teams when necessary. A deep understanding of our product suite and a commitment to providing exceptional customer service are paramount. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to users of varying technical abilities. A strong aptitude for problem-solving and a patient, empathetic approach are essential. Proven experience in technical support, customer service, or a related role is required, preferably within the software industry. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is preferred. This is a fantastic opportunity to join a forward-thinking company in a fully remote capacity, offering significant opportunities for learning and career development within a supportive team environment. Competitive salary and benefits are provided.

Our client is looking for a dedicated and experienced Technical Support Lead to manage and elevate their customer service and helpdesk operations. This role will operate on a hybrid model, allowing for a blend of remote work and in-office collaboration at our **Cincinnati, Ohio, US** location. The ideal candidate will have a strong background in troubleshooting complex technical issues, leading support teams, and implementing efficient helpdesk processes. You will be responsible for ensuring timely and effective resolution of customer issues, mentoring support staff, and contributing to the continuous improvement of our support services.

Responsibilities:

• Lead and manage a team of technical support specialists, providing guidance, training, and performance evaluations.
• Oversee the daily operations of the helpdesk, ensuring prompt and accurate response to customer inquiries and technical issues.
• Develop and implement best practices for incident management, problem resolution, and service request fulfillment.
• Troubleshoot and resolve advanced technical issues related to software, hardware, and network systems.
• Monitor support queues and metrics, identifying trends and areas for improvement.
• Create and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Collaborate with IT and development teams to identify root causes of recurring issues and implement permanent solutions.
• Ensure customer satisfaction by providing timely, accurate, and empathetic technical assistance.
• Manage escalations and complex customer interactions effectively.
• Stay up-to-date with new technologies and support tools.
• Contribute to the development and implementation of support policies and procedures.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3-5 years of experience in technical support or helpdesk roles, with at least 1-2 years in a leadership or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to motivate and lead a team in a dynamic environment.
• Experience with remote support tools and methodologies.

Our client is committed to providing exceptional support to its users. This hybrid role in **Cincinnati, Ohio, US** offers a great opportunity to lead a team and make a difference. We are seeking a proactive and skilled Technical Support Lead ready to take on new challenges.

Job Description

Job Description

Are you the go-to problem-solver when it comes to tech questions? LCS is hiring Technical Support Specialists to join our Product Support team. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call.

If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

What You’ll Do

• Become an expert in Rent Manager and its related applications
• Troubleshoot software and technical issues via phone, email, and remote sessions
• Guide users with clear communication and best practices
• Document and track issues using ticketing software
• Collaborate with internal teams to improve processes and customer satisfaction

What You Bring

• Previous experience in technical support, help desk, or customer-facing service role
• Strong problem-solving, troubleshooting, and communication skills
• Familiarity with tools like ticketing systems, remote support, or softphones
• Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
• Accountability and adaptability in a fast-paced environment

Ideal Candidates

• IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
• Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
• Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.

Why Work at LCS

• Hybrid flexibility: 50% in-office, 50% remote
• Comprehensive training to set you up for success from day one
• Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
• Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
• Modern office campus: fitness center and nature trail

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We’ve been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.

️Candidates who are currently students and will graduate by December 2025 are encouraged to apply.

LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Hybrid

#L9C1S40

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• 10am - 7pm

Work Location: Hybrid remote in Cincinnati, OH 45249

Candidates must live in the Greater Cincinnati area or be willing to relocate.