224 Technology jobs in Johnston
Lead Technology Product Manager - Health Technology
50381 Des Moines, Iowa
Wolters Kluwer
Posted 1 day ago
Job Viewed
Job Description
**LOCATION:** Remote U.S. locations
**OVERVIEW**
You will be responsible for driving the strategic development roadmap for customer facing platforms, online products, workflow solutions, and high-quality features and UX that support the defined business goals. There will be a heavy emphasis on workflow solutions using content, Generative Artificial Intelligence (GenAI) and advanced technology. You will have experience with content processing, indexing, search applications, and some experience in applying GenAI and Large Language Models (LLM) to professional research. Day to day activities include working with cross-functional teams on development and support of product(s). You will work closely with product strategy, marketing, technology, content operations, user experience, customer service and others in the organization. This is an individual contributor role reporting to the Product Management Director.
**SSENTIAL DUTIES AND RESPONSIBILITIES**
+ Work closely with Product Director(s) to create and manage a development roadmap according to customer and business value or Return on Investment.
+ Interprets business challenges and recommends best practices to improve workflows, products, processes, or services.
+ Align stakeholders around the vision for a workflow solution or a product line.
+ Provide vision and direction to the cross-functional Agile teams and stakeholders.
+ Works independently, with guidance in only the most complex situations; leads projects across functional areas and with a variety of resource requirements, risk, and complexity.
+ Conduct comprehensive market research and competitive analysis.
+ Define and implement user journeys in workflow solutions.
+ Coordinate with customers and subject matter experts to validate development design.
+ Work with cross-functional teams to development, market, and support workflow solution products.
+ Represent Product Management team in development planning, releases, and maintenance.
+ Keep abreast with emerging technology impacting the industry including Generative AI (GenAI) and Large Language Models (LLM).
+ Support marketing and sales teams with product-related information.
**JOB QUALIFICATIONS**
**Education:** Bachelors, advanced degrees with research exposure a plus; or equivalent experience.
**Experience:** 8+ of product manager experience
+ 10+ years working on design and development online research product and workflow solutions.
+ 5+ years as a product manager working with content and search platforms including some GenAI applications.
+ 8+ years' experience using Lean and Agile methodologies to plan, define and build products and solutions, as well as to continuously improve user adoption, engagement, and usage.
+ Medical research experience or medical product development experience a plus.
**Other Knowledge and Skills:**
+ Ability to think strategically while considering tactical implications.
+ Communicates difficult concepts and influences others to adopt a different point of view.
+ Ability to socialize ideas and get buy-in.
+ Excellent execution, prioritization, and organization skills
+ Analytical skills in measuring opportunities and product performance.
+ Ability to adjust, respond, and manage a changing list of priorities to meet deadlines.
**TRAVEL:** Occasional travel 10-15%
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $145,500 - $203,900
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**OVERVIEW**
You will be responsible for driving the strategic development roadmap for customer facing platforms, online products, workflow solutions, and high-quality features and UX that support the defined business goals. There will be a heavy emphasis on workflow solutions using content, Generative Artificial Intelligence (GenAI) and advanced technology. You will have experience with content processing, indexing, search applications, and some experience in applying GenAI and Large Language Models (LLM) to professional research. Day to day activities include working with cross-functional teams on development and support of product(s). You will work closely with product strategy, marketing, technology, content operations, user experience, customer service and others in the organization. This is an individual contributor role reporting to the Product Management Director.
**SSENTIAL DUTIES AND RESPONSIBILITIES**
+ Work closely with Product Director(s) to create and manage a development roadmap according to customer and business value or Return on Investment.
+ Interprets business challenges and recommends best practices to improve workflows, products, processes, or services.
+ Align stakeholders around the vision for a workflow solution or a product line.
+ Provide vision and direction to the cross-functional Agile teams and stakeholders.
+ Works independently, with guidance in only the most complex situations; leads projects across functional areas and with a variety of resource requirements, risk, and complexity.
+ Conduct comprehensive market research and competitive analysis.
+ Define and implement user journeys in workflow solutions.
+ Coordinate with customers and subject matter experts to validate development design.
+ Work with cross-functional teams to development, market, and support workflow solution products.
+ Represent Product Management team in development planning, releases, and maintenance.
+ Keep abreast with emerging technology impacting the industry including Generative AI (GenAI) and Large Language Models (LLM).
+ Support marketing and sales teams with product-related information.
**JOB QUALIFICATIONS**
**Education:** Bachelors, advanced degrees with research exposure a plus; or equivalent experience.
**Experience:** 8+ of product manager experience
+ 10+ years working on design and development online research product and workflow solutions.
+ 5+ years as a product manager working with content and search platforms including some GenAI applications.
+ 8+ years' experience using Lean and Agile methodologies to plan, define and build products and solutions, as well as to continuously improve user adoption, engagement, and usage.
+ Medical research experience or medical product development experience a plus.
**Other Knowledge and Skills:**
+ Ability to think strategically while considering tactical implications.
+ Communicates difficult concepts and influences others to adopt a different point of view.
+ Ability to socialize ideas and get buy-in.
+ Excellent execution, prioritization, and organization skills
+ Analytical skills in measuring opportunities and product performance.
+ Ability to adjust, respond, and manage a changing list of priorities to meet deadlines.
**TRAVEL:** Occasional travel 10-15%
#LI-Remote
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $145,500 - $203,900
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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0
Director, Technology Consulting
50381 Des Moines, Iowa
Public Consulting Group
Posted 1 day ago
Job Viewed
Job Description
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
PCG is hiring a Director with focus on delivering management consulting services and developing new business in the California State Government market. This includes developing partner relationships, identifying opportunities, fostering strong client relationships, and developing proposals that meet client needs.
The Director will collaborate with senior client executives to implement or advise on large-scale software solutions within Public Sector State Government environments. The role requires a general understanding of technology and candidate should also be versed in big data, coding, project management, technical writing, and cloud services.
The Director will manage a team of resources in addition to recruiting, hiring, and developing resources to support the Business Unit and the Practice Area. The Director is responsible for ensuring the team meets financial and organizational targets while building the comradery necessary to navigate the fast-paced world of management consulting.
In Summary, this position requires the following key competencies:
**- Business Development** - Client management and sales acumen to grow existing projects and establish new projects. Build new markets that create business and financial value. Lead proposal responses for RF(x)'s.
**- Resource Management** - Hiring, developing, motivating, and retaining staff to build and sustain a team skillset of talent that includes diverse capabilities and perspectives.
**- Collaboration** - Skilled in building support for opportunities, proposals, projects, and organizational initiatives, and will play an active role as a contributor in growing the Business Unit and the Practice Area.
**- Risk Management** - Own strategic, financial, and operational risk in all aspects of their responsibilities. To do this, they must effectively integrate their quality management, project management, and client satisfaction capabilities.
**- Project Delivery** - As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance and progress.
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**Qualifications:**
- Must be based in the Southeast region of the US with a preference of NC or SC
- At least 10 years of experience in management consulting, focused on technology.
- 6+ years of experience developing, bidding, and winning public sector management consulting services with progressively increasing leadership responsibility.
- 6+ years of experience providing a combination of the following State Government services: planning, procurement, project management, quality assurance (QA) or Independent Verification and Validation (IV&V), implementation or System Integration.
- Demonstrated ability to manage multiple projects with a minimum Fiscal Year's book value of $1-2M.
- Proven ability to hire, develop, and manage a team of people.
- Strong leadership interpersonal skills.
- Exceptional communication skills.
- Must be a self-starter, enthusiastic, and have political savvy to accomplish objectives while maintaining a likable presence.
- Bachelor's Degree from an accredited University.
Preferred:
- PMP certification
This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.As required by applicable law, PCG provides the following reasonable range of compensation for this role: $35,000- 165,000
We are accepting applications on an ongoing basis until filled.
#LI-AH1
#LI-remote
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
PCG is hiring a Director with focus on delivering management consulting services and developing new business in the California State Government market. This includes developing partner relationships, identifying opportunities, fostering strong client relationships, and developing proposals that meet client needs.
The Director will collaborate with senior client executives to implement or advise on large-scale software solutions within Public Sector State Government environments. The role requires a general understanding of technology and candidate should also be versed in big data, coding, project management, technical writing, and cloud services.
The Director will manage a team of resources in addition to recruiting, hiring, and developing resources to support the Business Unit and the Practice Area. The Director is responsible for ensuring the team meets financial and organizational targets while building the comradery necessary to navigate the fast-paced world of management consulting.
In Summary, this position requires the following key competencies:
**- Business Development** - Client management and sales acumen to grow existing projects and establish new projects. Build new markets that create business and financial value. Lead proposal responses for RF(x)'s.
**- Resource Management** - Hiring, developing, motivating, and retaining staff to build and sustain a team skillset of talent that includes diverse capabilities and perspectives.
**- Collaboration** - Skilled in building support for opportunities, proposals, projects, and organizational initiatives, and will play an active role as a contributor in growing the Business Unit and the Practice Area.
**- Risk Management** - Own strategic, financial, and operational risk in all aspects of their responsibilities. To do this, they must effectively integrate their quality management, project management, and client satisfaction capabilities.
**- Project Delivery** - As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance and progress.
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**Qualifications:**
- Must be based in the Southeast region of the US with a preference of NC or SC
- At least 10 years of experience in management consulting, focused on technology.
- 6+ years of experience developing, bidding, and winning public sector management consulting services with progressively increasing leadership responsibility.
- 6+ years of experience providing a combination of the following State Government services: planning, procurement, project management, quality assurance (QA) or Independent Verification and Validation (IV&V), implementation or System Integration.
- Demonstrated ability to manage multiple projects with a minimum Fiscal Year's book value of $1-2M.
- Proven ability to hire, develop, and manage a team of people.
- Strong leadership interpersonal skills.
- Exceptional communication skills.
- Must be a self-starter, enthusiastic, and have political savvy to accomplish objectives while maintaining a likable presence.
- Bachelor's Degree from an accredited University.
Preferred:
- PMP certification
This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.As required by applicable law, PCG provides the following reasonable range of compensation for this role: $35,000- 165,000
We are accepting applications on an ongoing basis until filled.
#LI-AH1
#LI-remote
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
View Now
1
Manager, Technology Risk
50381 Des Moines, Iowa
Coinbase
Posted 1 day ago
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Coinbase is looking for a creative and analytical *Manager for our Technology Risk *function. You will serve as a member of the Coinbase Technology Risk & Controls team and support the implementation and maturity of our technology and security risk management program. Your risk team will define, quantify, manage, and communicate risks, and use outcomes to inform business decisions. You will serve as the subject matter expert in technology risk management operations, and will make these applicable and usable for fast-moving technical teams located across global time zones.
*What you'll be doing (ie. job duties):*
* Enable risk informed business outcomes: Enable teams and leadership to make risk-based decisions by clearly communicating quantitative and qualitative tradeoffs.
* Manage risks throughout the risk lifecycle: Intake, triage, analyze, and calculate (inherent/residual) risk in collaboration with subject matter experts and risk owners. Facilitate agreement and documentation of risk treatment decisions; pressure testing treatment decisions and validating execution of mitigation plans across stakeholders as required. Participate in continuous monitoring or risk treatment.
* Maintain source of truth risk register: Quality control of data, tooling support, and implementing automation/process improvements to establish a baseline and iteratively improve risk management data and tooling.
* Iterating on program elements: Analysis of multiple variables to inform improvements to threat models/risk scoring methodologies.
* Reporting on risk posture: Support synchronous and asynchronous reporting on findings, metrics, and recommend mitigations to business leadership. This includes ad hoc and scheduled meetings with leadership and business risk owners.
* Communications and training: Support develop, execution, and maintenance of communication and training plans to roll out the technology risk program across the organization. Maintain team runbooks, team intra-web pages, and risk register metrics dashboards.
* Build, grow, and coach a team of technology and security risk analysts; foster a culture of agility and innovation, and provide ongoing performance feedback.
* Enterprise risk alignment: Work in lockstep with Enterprise Risk Management to escalate risks through the enterprise risk register and report relevant metrics to senior leadership as determined necessary.
* Global Engagement: Collaborate with stakeholders to help scale the program's risk framework across Coinbase entities, products, and geographies/markets. Regularly collaborate with GRC teams, Legal and Compliance for risks, assessments, and reporting to meet regulatory requirements.
* Support audit and regulatory inspections: Support data compilation to respond to US and international audit/regulator inquiries.
* Maintain an industry pulse: Maintain awareness of international regulation, emerging threats, forecasts, policies, and benchmarks
*What we look for in you (ie. job requirements):*
* 8+ years of experience working in a 1 or 2 LoD risk management function and/or Governance, Risk, and Compliance organization.
* Risk domain knowledge and best practices: Familiarity with standards and frameworks e.g. ISO 27001/5, NIST CSF, COBIT, ITIL, DORA, FAIR risk quant methodology to measure controls/risks, monitor controls/risks, and validating/racking/evidencing remediation.
* Technology risk domain knowledge: Ability to dig into technical risk solutions and to work on technical quantitative risk assessments across information technology domains such as asset management, resilience, systems development lifecycle, and infrastructure.
* Comfortable working with project management tooling (e.g. Jira, Archer) and quant and qualitative data analytics tooling.
* Clear/concise communicator and writer; experience drafting/operationalizing project plans across stakeholders, holding teams accountable, and documenting deliverables to varying levels of junior and senior stakeholder audiences. Ability to translate controls/risk standards out of compliance speak and into functional requirements and across varying levels of technical stakeholders.
* Managing high performing teams: Demonstrable experience managing and mentoring analysts to grow and mature their capabilities and careers.
* Regulatory familiarity: Working knowledge of major regulatory/legal frameworks (US/international) driving requirements across technology organizations.
* Navigating ambiguity and complexity: Ability to manage a queue against strategic priorities and shows expertise in being able to handle multiple assessments at a time. You are comfortable operating on an unpaved road and dealing with ambiguity.
* Drive for continuous learning: You are willing to learn and apply processes unique to the challenges at Coinbase. You have a willingness to embrace a steep learning curve and stretch opportunities to learn new skills.
* Excellent organization and project management skills in a fast-moving and demanding environment
*Nice to haves:*
* FinTech, TradFi, consulting, business operations technical program management or other customer-facing disciplines.
* Strong knowledge of risk/control issues in relation to evolving technology (e.g., crypto, mobile, cloud, data lakes, machine learning).
* Certification is a plus, but not a requirement: information security risk management qualifications like CRISC, CISA, CISSP, CISM, and FAIR.
* Coding knowledge a plus, but not a requirement (e.g. learn to build data joins, integrations with GRC and data visualization tools)
* Demonstrated beginner/intermediate knowledge of crypto/blockchain/web3
Position ID: P69486
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$193,970-$228,200 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Coinbase is looking for a creative and analytical *Manager for our Technology Risk *function. You will serve as a member of the Coinbase Technology Risk & Controls team and support the implementation and maturity of our technology and security risk management program. Your risk team will define, quantify, manage, and communicate risks, and use outcomes to inform business decisions. You will serve as the subject matter expert in technology risk management operations, and will make these applicable and usable for fast-moving technical teams located across global time zones.
*What you'll be doing (ie. job duties):*
* Enable risk informed business outcomes: Enable teams and leadership to make risk-based decisions by clearly communicating quantitative and qualitative tradeoffs.
* Manage risks throughout the risk lifecycle: Intake, triage, analyze, and calculate (inherent/residual) risk in collaboration with subject matter experts and risk owners. Facilitate agreement and documentation of risk treatment decisions; pressure testing treatment decisions and validating execution of mitigation plans across stakeholders as required. Participate in continuous monitoring or risk treatment.
* Maintain source of truth risk register: Quality control of data, tooling support, and implementing automation/process improvements to establish a baseline and iteratively improve risk management data and tooling.
* Iterating on program elements: Analysis of multiple variables to inform improvements to threat models/risk scoring methodologies.
* Reporting on risk posture: Support synchronous and asynchronous reporting on findings, metrics, and recommend mitigations to business leadership. This includes ad hoc and scheduled meetings with leadership and business risk owners.
* Communications and training: Support develop, execution, and maintenance of communication and training plans to roll out the technology risk program across the organization. Maintain team runbooks, team intra-web pages, and risk register metrics dashboards.
* Build, grow, and coach a team of technology and security risk analysts; foster a culture of agility and innovation, and provide ongoing performance feedback.
* Enterprise risk alignment: Work in lockstep with Enterprise Risk Management to escalate risks through the enterprise risk register and report relevant metrics to senior leadership as determined necessary.
* Global Engagement: Collaborate with stakeholders to help scale the program's risk framework across Coinbase entities, products, and geographies/markets. Regularly collaborate with GRC teams, Legal and Compliance for risks, assessments, and reporting to meet regulatory requirements.
* Support audit and regulatory inspections: Support data compilation to respond to US and international audit/regulator inquiries.
* Maintain an industry pulse: Maintain awareness of international regulation, emerging threats, forecasts, policies, and benchmarks
*What we look for in you (ie. job requirements):*
* 8+ years of experience working in a 1 or 2 LoD risk management function and/or Governance, Risk, and Compliance organization.
* Risk domain knowledge and best practices: Familiarity with standards and frameworks e.g. ISO 27001/5, NIST CSF, COBIT, ITIL, DORA, FAIR risk quant methodology to measure controls/risks, monitor controls/risks, and validating/racking/evidencing remediation.
* Technology risk domain knowledge: Ability to dig into technical risk solutions and to work on technical quantitative risk assessments across information technology domains such as asset management, resilience, systems development lifecycle, and infrastructure.
* Comfortable working with project management tooling (e.g. Jira, Archer) and quant and qualitative data analytics tooling.
* Clear/concise communicator and writer; experience drafting/operationalizing project plans across stakeholders, holding teams accountable, and documenting deliverables to varying levels of junior and senior stakeholder audiences. Ability to translate controls/risk standards out of compliance speak and into functional requirements and across varying levels of technical stakeholders.
* Managing high performing teams: Demonstrable experience managing and mentoring analysts to grow and mature their capabilities and careers.
* Regulatory familiarity: Working knowledge of major regulatory/legal frameworks (US/international) driving requirements across technology organizations.
* Navigating ambiguity and complexity: Ability to manage a queue against strategic priorities and shows expertise in being able to handle multiple assessments at a time. You are comfortable operating on an unpaved road and dealing with ambiguity.
* Drive for continuous learning: You are willing to learn and apply processes unique to the challenges at Coinbase. You have a willingness to embrace a steep learning curve and stretch opportunities to learn new skills.
* Excellent organization and project management skills in a fast-moving and demanding environment
*Nice to haves:*
* FinTech, TradFi, consulting, business operations technical program management or other customer-facing disciplines.
* Strong knowledge of risk/control issues in relation to evolving technology (e.g., crypto, mobile, cloud, data lakes, machine learning).
* Certification is a plus, but not a requirement: information security risk management qualifications like CRISC, CISA, CISSP, CISM, and FAIR.
* Coding knowledge a plus, but not a requirement (e.g. learn to build data joins, integrations with GRC and data visualization tools)
* Demonstrated beginner/intermediate knowledge of crypto/blockchain/web3
Position ID: P69486
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$193,970-$228,200 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
View Now
2
Educational Technology Specialist
50309 Des Moines, Iowa
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a forward-thinking educational institution, is seeking a dynamic Educational Technology Specialist to enhance teaching and learning through the effective integration of technology. This hybrid role requires you to work part-time from our campus in Des Moines, Iowa, US , and part-time remotely, offering a flexible work-life balance. The Educational Technology Specialist will provide crucial support to faculty and students in utilizing learning management systems (LMS), digital tools, and online instructional platforms. You will be responsible for training, technical assistance, and pedagogical consultation to ensure the optimal use of educational technologies. Key duties include developing and delivering workshops, creating user-friendly documentation and tutorials, troubleshooting technical issues, and staying current with emerging trends in educational technology. The ideal candidate will possess a strong understanding of pedagogical principles and how technology can be leveraged to improve student engagement and learning outcomes. Excellent communication, interpersonal, and problem-solving skills are essential, as you will be interacting with a diverse range of users with varying technical proficiencies. This is an exciting opportunity to contribute to the evolution of education by fostering innovation and facilitating the adoption of transformative digital tools within the academic community. You will play a vital role in shaping a modern, technology-enhanced learning environment.
Key Responsibilities:
Key Responsibilities:
- Provide technical support and training for faculty and students on educational technologies, including the LMS.
- Develop and deliver workshops and training sessions on various educational software and platforms.
- Create user guides, tutorials, and other support materials for educational technologies.
- Troubleshoot and resolve technical issues related to educational software, hardware, and network connectivity.
- Collaborate with faculty to design and implement engaging online and blended learning experiences.
- Stay current with emerging trends and best practices in educational technology and online learning.
- Evaluate and recommend new educational technologies to enhance teaching and learning.
- Assist in the administration and maintenance of the learning management system.
- Contribute to the development and implementation of the institution's educational technology strategy.
- Serve as a liaison between faculty, students, IT department, and technology vendors.
- Bachelor's degree in Education, Information Technology, Instructional Design, or a related field. Master's degree preferred.
- Minimum of 3 years of experience in an educational technology support role, preferably within higher education.
- Proficiency with learning management systems (e.g., Canvas, Blackboard, Moodle).
- Experience with various instructional technologies and multimedia tools.
- Strong understanding of pedagogical principles and instructional design concepts.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Outstanding communication, interpersonal, and presentation skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Experience delivering training and support to diverse user groups.
- Familiarity with web conferencing tools (e.g., Zoom, Teams).
Apply Now
3
Educational Technology Specialist
50309 Des Moines, Iowa
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and innovative Educational Technology Specialist to join their team in Des Moines, Iowa, US. This role is pivotal in integrating and optimizing technology to enhance the learning experience for students and faculty. The ideal candidate will possess a strong background in educational technology, a passion for innovation, and excellent communication skills. You will be responsible for evaluating, recommending, and implementing new educational technologies, providing technical support and training to staff and students, and developing resources to facilitate the effective use of digital tools. This includes managing learning management systems (LMS), troubleshooting technical issues, and staying abreast of emerging trends in educational technology. Collaboration with department heads, IT staff, and external vendors will be crucial to ensure seamless integration of technology solutions. You will also contribute to the development and delivery of professional development workshops focused on technology integration in the classroom. Developing and maintaining documentation, including user guides and best practices, is also a key responsibility. We are seeking a proactive problem-solver with a commitment to fostering a technologically enriched learning environment. This position requires hands-on experience with various educational software and hardware. The role is based at our Des Moines, Iowa, US campus, offering a vibrant work environment and opportunities for professional growth. Experience in curriculum design incorporating technology is a plus. Join us to make a significant impact on education through technology.
Apply Now
4
AVP-Technology (Global Head of Investment Management Technology)
50381 Des Moines, Iowa
Principal Financial Group
Posted 1 day ago
Job Viewed
Job Description
**What You'll Do**
The AVP - Global Head of Investment Management Technology will be accountable for shaping and driving a forward-looking global technology investment management strategy that champions engineering excellence, agility, and innovation in close partnership with the Chief Information Officer, investment and operations professionals, and business stakeholders. This leader will oversee the end-to-end delivery of technology solutions that enable and enhance front, middle, and back-office investment technologies across public and private strategies.
As the organization continues on an ambitious growth trajectory, this role is mission-critical to scaling technology capabilities that fuel expansion, innovation, and competitive advantage. This leader will play a central role in advancing the firm's digital transformation, strengthening its risk posture, and enabling faster, data-driven decision-making. By improving operational efficiency and aligning technology with strategic priorities, the AVP will directly contribute to the firm's growth and profitability objectives.
This leader will be responsible for fostering a high-performance culture, driving strategic alignment, and enabling seamless collaboration across geographies and time zones to deliver impactful, scalable solutions.
+ Shape and execute a forward-looking global investment management technology strategy in alignment with the firm's investment objectives that champions engineering excellence, agility, and innovation, supporting strategic growth and profitability goals of Principal AM.
+ Advance the firm's digital capabilities, enhancing its risk posture, and accelerating decision-making, operational efficiency, and speed to market.
+ Lead and evolve the global technology footprint to ensure the delivery of innovative, timely, and high-quality solutions that support Principal AM's strategic objectives. This includes comprehensive oversight of front, middle, and back-office investment management technologies across public and private strategies, inclusive of supporting data technology.
+ Play a key role in shaping Principal's technology vision and guiding the strategic direction of the asset management business by actively participating in the Principal AM Technology leadership team. Collaborate with a range of governance and advisory groups, including the 40-Act Mutual Fund Board, committees, councils, and working groups. Foster strong relationships and contribute meaningfully to strategic discussions to ensure alignment and drive collaboration. Partner closely with business leaders and peers across the organization to identify opportunities, address challenges, prioritize initiatives, and enhance operational efficiency, effectiveness, and overall value delivery.
+ Foster active engagement and collaboration with IT leaders across the broader organization, ensuring alignment, shared strategic goals, and effective representation of enterprise needs to Principal AM and of Principal AM needs to the enterprise.
+ Speak at and participate in industry events to share insights and strengthen Principal's presence in the market. Proactively cultivate and maintain relationships with industry contacts to ensure a continuous exchange of external perspectives, thereby enhancing Principal's brand awareness and positioning within the asset management landscape.
+ Lead and foster a dynamic environment that champions diversity and inclusion. Cultivate an inclusive atmosphere that embraces diversity, encourages transformational change, and offers a clear vision and purpose. Promote collaboration and inspire innovation and creativity while ensuring measurable and recognized results.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.
As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure!
**Who You Are**
+ You have a Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience, plus 15 years or more of relevant experience; prefer 10 years or more of leadership experience
+ Excellent leadership, problem solving, analytical, and decision making skills are required
+ You have the ability to craft and articulate a compelling investment technology vision that aligns with both business objectives.
+ You bring a strategic approach with a strong inclination to leverage data and insights to inform decisions and rally stakeholders around shared goals.
+ You are willing and able to travel regularly, primarily to corporate headquarters in Des Moines, Iowa, with occasional international travel to build strategic alignment with global partners and teams.
**Skills That Will Help You Stand Out**
+ Deep understanding of the asset management industry, including financial, operational, and system-related aspects across both public and private asset classes. Experience navigating global jurisdictions and regulatory environments is highly valued.
+ Experience working with regulatory officials and compliance professionals
+ Proven ability to operate effectively in a global context, with firsthand experience navigating regional and cultural nuances. accustomed to international travel, and regular visits to global headquarters.
**Salary Range Information**
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
**Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)**
$ - $ / year
**Time Off Program**
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
**Pension Eligible**
Yes
**Our Engineering Culture**
Through our product-driven Agile/Lean DevOps environment, we've fostered a culture of innovation and experimentation across our development teams. As a customer-focused organization, we work closely with our end users and product owners to understand and rapidly respond to emerging business needs.
Collaboration is embedded into everything we do - from the products we develop to the quality service we provide. We're driven by the belief that diversity of thought, background, and perspective is critical to creating the best products and experiences for our customers.
**Work Environments**
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Raleigh, NC or Charlotte, NC). You'll work with your leader to figure out which option may align best based on several factors.
**Job Level**
We'll consider talent at the next level with the right experiences and skills.
**Work Authorization/Sponsorship**
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers ( and Green Card for Employment-Based Immigrants ( Code of Ethics**
For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
**Experience Principal**
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site ( to learn more about our purpose, values and benefits.
**Principal is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Posting Window**
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
**Original Posting Date**
8/6/2025
**Most Recently Posted Date**
8/6/2025
LinkedIn Hashtag
#LI-EW1
The AVP - Global Head of Investment Management Technology will be accountable for shaping and driving a forward-looking global technology investment management strategy that champions engineering excellence, agility, and innovation in close partnership with the Chief Information Officer, investment and operations professionals, and business stakeholders. This leader will oversee the end-to-end delivery of technology solutions that enable and enhance front, middle, and back-office investment technologies across public and private strategies.
As the organization continues on an ambitious growth trajectory, this role is mission-critical to scaling technology capabilities that fuel expansion, innovation, and competitive advantage. This leader will play a central role in advancing the firm's digital transformation, strengthening its risk posture, and enabling faster, data-driven decision-making. By improving operational efficiency and aligning technology with strategic priorities, the AVP will directly contribute to the firm's growth and profitability objectives.
This leader will be responsible for fostering a high-performance culture, driving strategic alignment, and enabling seamless collaboration across geographies and time zones to deliver impactful, scalable solutions.
+ Shape and execute a forward-looking global investment management technology strategy in alignment with the firm's investment objectives that champions engineering excellence, agility, and innovation, supporting strategic growth and profitability goals of Principal AM.
+ Advance the firm's digital capabilities, enhancing its risk posture, and accelerating decision-making, operational efficiency, and speed to market.
+ Lead and evolve the global technology footprint to ensure the delivery of innovative, timely, and high-quality solutions that support Principal AM's strategic objectives. This includes comprehensive oversight of front, middle, and back-office investment management technologies across public and private strategies, inclusive of supporting data technology.
+ Play a key role in shaping Principal's technology vision and guiding the strategic direction of the asset management business by actively participating in the Principal AM Technology leadership team. Collaborate with a range of governance and advisory groups, including the 40-Act Mutual Fund Board, committees, councils, and working groups. Foster strong relationships and contribute meaningfully to strategic discussions to ensure alignment and drive collaboration. Partner closely with business leaders and peers across the organization to identify opportunities, address challenges, prioritize initiatives, and enhance operational efficiency, effectiveness, and overall value delivery.
+ Foster active engagement and collaboration with IT leaders across the broader organization, ensuring alignment, shared strategic goals, and effective representation of enterprise needs to Principal AM and of Principal AM needs to the enterprise.
+ Speak at and participate in industry events to share insights and strengthen Principal's presence in the market. Proactively cultivate and maintain relationships with industry contacts to ensure a continuous exchange of external perspectives, thereby enhancing Principal's brand awareness and positioning within the asset management landscape.
+ Lead and foster a dynamic environment that champions diversity and inclusion. Cultivate an inclusive atmosphere that embraces diversity, encourages transformational change, and offers a clear vision and purpose. Promote collaboration and inspire innovation and creativity while ensuring measurable and recognized results.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.
As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure!
**Who You Are**
+ You have a Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience, plus 15 years or more of relevant experience; prefer 10 years or more of leadership experience
+ Excellent leadership, problem solving, analytical, and decision making skills are required
+ You have the ability to craft and articulate a compelling investment technology vision that aligns with both business objectives.
+ You bring a strategic approach with a strong inclination to leverage data and insights to inform decisions and rally stakeholders around shared goals.
+ You are willing and able to travel regularly, primarily to corporate headquarters in Des Moines, Iowa, with occasional international travel to build strategic alignment with global partners and teams.
**Skills That Will Help You Stand Out**
+ Deep understanding of the asset management industry, including financial, operational, and system-related aspects across both public and private asset classes. Experience navigating global jurisdictions and regulatory environments is highly valued.
+ Experience working with regulatory officials and compliance professionals
+ Proven ability to operate effectively in a global context, with firsthand experience navigating regional and cultural nuances. accustomed to international travel, and regular visits to global headquarters.
**Salary Range Information**
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
**Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)**
$ - $ / year
**Time Off Program**
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
**Pension Eligible**
Yes
**Our Engineering Culture**
Through our product-driven Agile/Lean DevOps environment, we've fostered a culture of innovation and experimentation across our development teams. As a customer-focused organization, we work closely with our end users and product owners to understand and rapidly respond to emerging business needs.
Collaboration is embedded into everything we do - from the products we develop to the quality service we provide. We're driven by the belief that diversity of thought, background, and perspective is critical to creating the best products and experiences for our customers.
**Work Environments**
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Raleigh, NC or Charlotte, NC). You'll work with your leader to figure out which option may align best based on several factors.
**Job Level**
We'll consider talent at the next level with the right experiences and skills.
**Work Authorization/Sponsorship**
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers ( and Green Card for Employment-Based Immigrants ( Code of Ethics**
For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
**Experience Principal**
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site ( to learn more about our purpose, values and benefits.
**Principal is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Posting Window**
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
**Original Posting Date**
8/6/2025
**Most Recently Posted Date**
8/6/2025
LinkedIn Hashtag
#LI-EW1
View Now
5
PC Technical Support
50381 Des Moines, Iowa
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
Description
- Looking for someone with an understanding of organization, communication, end user support.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses
-In house training on systems and business knowledge will be provided.
-Training turnaround is 1 month.
-Soft skills important here. Call Center or Customer Service experience in their background is a plus.
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
Info:
The position is open because they are looking to backfill for 2 L2's being replaced from the L1 team. They are looking for two candidates to add to staff to assist with current workload and help SLAs.
In this role, the candidate will work closely with end users. This requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.
The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.
ServiceNow
Active Directory passwords
Multifactor Authentication (MFA)
Virtual Desktop Interface (VDI)
Virtual Private Network (VPN)/ Zscaler and Pulse Secure
Azure
Office 365, including SharePoint, Teams
Hardware support for laptops, desktops
Walk up support and meeting room support when in that rotation.
Must Haves
- Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills
- Must be able to maintain accuracy and confidentiality
- Possess strong problem-solving and big-picture/conceptual skills
- Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.
The total number of employees with this team is 25. This person will interact with other departments as well from time to time.
Skills
PC Technician, customer support, Technical support, Help desk support, Troubleshooting, phone support, active directory, Customer service, AV/Meeting Room Support
Additional Skills & Qualifications
Strong end user support skills. Team player mentality. Patience and problem solving skills.
Experience Level
Associate Level
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Looking for someone with an understanding of organization, communication, end user support.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses
-In house training on systems and business knowledge will be provided.
-Training turnaround is 1 month.
-Soft skills important here. Call Center or Customer Service experience in their background is a plus.
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
Info:
The position is open because they are looking to backfill for 2 L2's being replaced from the L1 team. They are looking for two candidates to add to staff to assist with current workload and help SLAs.
In this role, the candidate will work closely with end users. This requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.
The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.
ServiceNow
Active Directory passwords
Multifactor Authentication (MFA)
Virtual Desktop Interface (VDI)
Virtual Private Network (VPN)/ Zscaler and Pulse Secure
Azure
Office 365, including SharePoint, Teams
Hardware support for laptops, desktops
Walk up support and meeting room support when in that rotation.
Must Haves
- Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills
- Must be able to maintain accuracy and confidentiality
- Possess strong problem-solving and big-picture/conceptual skills
- Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.
The total number of employees with this team is 25. This person will interact with other departments as well from time to time.
Skills
PC Technician, customer support, Technical support, Help desk support, Troubleshooting, phone support, active directory, Customer service, AV/Meeting Room Support
Additional Skills & Qualifications
Strong end user support skills. Team player mentality. Patience and problem solving skills.
Experience Level
Associate Level
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
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6
Pc Technical Support
50265 West Des Moines, Iowa
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses
-In house training on Principal systems and business knowledge will be provided.
-Training turnaround is 1 month.
-Soft skills important here. Call Center or Customer Service
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
Info:
The position is open because they are looking to backfill for 2 L2's being replaced from the L1 team. They are looking for two candidates to add to staff to assist with current workload and help SLAs.
In this role, the candidate will work closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.
The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.
ServiceNow
Active Directory passwords
Multifactor Authentication (MFA)
Virtual Desktop Interface (VDI)
Virtual Private Network (VPN)/ Zscaler and Pulse Secure
Azure
Office 365, including SharePoint, Teams
Hardware support for laptops, desktops
Walk up support and meeting room when in that rotation.
a. Must Haves
i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills - Must be able to maintain accuracy and confidentiality - Possess strong problem-solving and big-picture/conceptual skills - Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.
The total number of employees with this team is 25. This person will interact with other departments as well from time to time.
Skills
PC Technician, customer support, Technical support, Help desk support, Troubleshooting, phone support, active directory, Customer service, AV/Meeting Room Support
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses
-In house training on Principal systems and business knowledge will be provided.
-Training turnaround is 1 month.
-Soft skills important here. Call Center or Customer Service
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
Info:
The position is open because they are looking to backfill for 2 L2's being replaced from the L1 team. They are looking for two candidates to add to staff to assist with current workload and help SLAs.
In this role, the candidate will work closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.
The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls.
ServiceNow
Active Directory passwords
Multifactor Authentication (MFA)
Virtual Desktop Interface (VDI)
Virtual Private Network (VPN)/ Zscaler and Pulse Secure
Azure
Office 365, including SharePoint, Teams
Hardware support for laptops, desktops
Walk up support and meeting room when in that rotation.
a. Must Haves
i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills - Must be able to maintain accuracy and confidentiality - Possess strong problem-solving and big-picture/conceptual skills - Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.
The total number of employees with this team is 25. This person will interact with other departments as well from time to time.
Skills
PC Technician, customer support, Technical support, Help desk support, Troubleshooting, phone support, active directory, Customer service, AV/Meeting Room Support
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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7
Technical Support Engineer
50314 Des Moines, Iowa
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their dedicated team in Des Moines, Iowa, US . This role is essential in providing high-level technical assistance and resolving complex issues for their user base. The ideal candidate will possess a strong aptitude for troubleshooting hardware and software, excellent communication skills, and a commitment to delivering exceptional customer service in a fast-paced environment.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and in-person interactions.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair IT equipment, ensuring optimal system performance.
- Install, configure, and maintain computer systems, networks, and related peripherals.
- Document technical solutions and create user guides and FAQs.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Collaborate with development and QA teams to identify and report software bugs.
- Assist in the training of junior support staff and provide technical guidance.
- Manage and prioritize support tickets, ensuring timely resolution of customer issues.
- Contribute to the continuous improvement of support processes and tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with hardware diagnostics and repair.
- Excellent problem-solving and analytical skills.
- Strong customer service orientation and interpersonal abilities.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Apply Now
8
Technical Support Specialist
50309 Des Moines, Iowa
$40000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a motivated and customer-focused Technical Support Specialist to join their growing team in **Des Moines, Iowa, US**. This is a **full-time**, on-site position where you will be the primary point of contact for customers seeking assistance with software and hardware issues. You will troubleshoot problems, provide clear guidance, and ensure a positive customer experience. The ideal candidate has excellent communication skills, a strong technical aptitude, and a genuine desire to help others resolve their technical challenges.
Key Responsibilities:
Qualifications:
Join our dedicated support team in **Des Moines, Iowa, US**, and help our customers maximize their technology.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing inquiries about software, hardware, and network issues.
- Troubleshoot, diagnose, and resolve technical problems in a timely and efficient manner.
- Guide customers through step-by-step solutions, explaining technical concepts in an easily understandable way.
- Escalate complex issues to higher-level support teams when necessary, providing detailed documentation.
- Document all support interactions, resolutions, and customer feedback in the helpdesk system.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Identify recurring technical issues and provide feedback to product development teams for improvements.
- Ensure customer satisfaction by delivering exceptional service and support.
- Stay up-to-date with product knowledge and industry trends.
- Follow established support procedures and best practices.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Minimum of 1-2 years of experience in technical support or a similar customer-facing role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Experience with helpdesk software and ticketing systems.
- Excellent problem-solving and troubleshooting skills.
- Exceptional verbal and written communication skills, with a patient and professional demeanor.
- Ability to multitask and manage time effectively in a busy support environment.
- Customer-centric mindset with a passion for providing outstanding service.
- Ability to work independently and as part of a team.
- Basic understanding of hardware components and troubleshooting.
Join our dedicated support team in **Des Moines, Iowa, US**, and help our customers maximize their technology.
Apply Now
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