119 Technology jobs in Mcdonough

Technology Modernization – Workday Director

As a Workday Director within the Technology Modernization Practice, you will help organizations proactively shape and implement their overall strategy and supporting initiatives. Specific to client interaction, you will play a key role in the delivery of engagements and work with chief operating officers, chief financial officers, and other senior client leaders to demonstrate your subject matter expertise as we seek to help them implement solutions in support of their broader strategy and goal of creating value.

Your day-to-day may include:

• Assist in full life cycle implementations including planning, design, & build phases

• Responsible for documenting business requirements, system design and transformational goals

• Configure applications and conduct iterative unit testing

• Help to create training materials and quick reference guides to support user adoption

• Conduct training classes to prepare end users for deployment

• Provide post-production support

• Manage full life cycle implementations

• Manage resources and budget on client projects

• Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures

• Identify business opportunities to increase usability and profitability of information architecture

• Experience with program leadership, governance and change enablement

• Meet or exceed targeted billing hours (utilization)

• Assist practice leadership in creating proposals, budgets, and work plans. Participate in other business development activities as appropriate

• Interview campus and/or experienced candidates

• Other duties as assigned

You have the following technical skills, qualifications, and abilities:

• Bachelor's degree in Accounting, Business, Information Technology, MIS or related field required. A Master’s degree is a plus.

• 10+ years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level.

• Excellent verbal and written communication skills.

• Knowledge of software development lifecycles, key metrics and reports.

• Experience with ERP Application Integration & back-end data connectivity applications.

• Experience installing/configuring/implementing Oracle Applications.

• Knowledge of Workday ERP (Financials, SCM, etc.)

• Proven ability delivering complex and time sensitive projects.

• Strong leadership skills: able to conduct meetings and write technically oriented documents

• Able to work with clients to understand current state processes and define future state processes based on business objectives

• Ability to work additional hours as needed

• Ability to travel to various client sites as needed on short notice

• Travel percentage: up to 40%

• Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site

The base salary range for this position in the firm's Minneapolis, WI office is between $187,000 and $12,000

About Us

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 b llion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

About the Team

The team you’re about to join is ready to help you thrive. Here’s how:

• Whether it’s your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.

• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.

• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at

• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at

Here’s what you can expect next:

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at

Benefits:

We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit:

• Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.

• Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

Additional Details:

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact

For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help? (

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)

(accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Group Technology Manager is a tactical, hands-on IT leader who is responsible for administration of one or more technology teams. This leader will have a broad understanding across technical systems, including networks, employee devices, policies, overall capability, security, availability, and reliability. They normally focus on one domain or area of technology within the organization.

This position is responsible for managing a team who provides engineering, project, and day-to-day support for an enterprise infrastructure services environment that includes Microsoft Active Directory (on-prem and Azure/Entra AD), Active Directory Federation Services (ADFS), Certificate Services, Microsoft DNS and DHCP, Microsoft KMS, NTP, and Quest enterprise tools. The leader is required to have expert technical knowledge and understanding of Active Directory including experience supporting large-scale and highly complex environments.

The Group Technology Manager will lead a team of engineers responsible for the designing/engineering/operation of the following technology services:

-Microsoft Active Directory Domain Services (on-prem and Azure/Entra AD)

-Microsoft Active Directory Federation Services (ADFS)

-Microsoft Active Directory Certificate Services

-Microsoft DHCP

-Microsoft DNS

-Microsoft Entra Connect

-Infoblox IPAM

-Microsoft Distributed File System (DFS)

-Microsoft Key Management Services (KMS)

-Microsoft Identity Manager (MIM)

-Microsoft Remote Desktop Licensing (RDL)

-NTP

-Symantec end point protection and scanning products

-Quest enterprise tools

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Primary Roles & Responsibilities

1. Defines short term and long term architecture

2. Publishes best practices and educates ET population on it

3. Responsible for defining training, certification and career path for its members

4. Constantly analyses different technologies and vendors for new or better alternatives

5. Provides implementation and service support of "below the line" Core IT Platform infrastructure with a focus on Production Stability / Uptime

6. Provides continuous Capacity Planning to ensure service demands can be met

7. Manages EOL Evergreening of old equipment to manage technical debt

8. Enables "above the line" self-service abilities and provides support for Squads through automation

9. Provides continuous improvements of service capabilities through efficiencies & optimization - focus on fast, easy, simple at the right cost

10. Maintains Service level monitoring through dashboards

11. Consulting engagements for product squads to enable adaption and DevOps ownership practices: Example: Use of Terraform, or CI/CD onboarding

Driving Responsibilities

1. IT Infrastructure build-out and management:

2. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software

3. Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions.

4. Will develop, gain approval for and manage a budget to accomplish goals.

5. Will serve on the Company IT Steering Team, which oversees all aspects of the company's information technology function.

6. Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.

7. Responsible for local IT vendor, contract and outsourcing management.

8. Responsible for monitoring data backups in offices to ensure that they are completed regularly.

9. Performs appropriate duties associated with project-based activities.

10. Responsible for the identification, development and communication of new technology standards and best practices as appropriate.

11. Support employee and business software functionality:

12. In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.

13. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.

14. Provides new staff with PC/account setup and orientation.

15. Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.

16. Provides consulting/training/education services such as data management and staff training/orientation for standard systems.

17. Administration, budget and policy management:

18. Responsible for local inventory maintenance and software license agreements management (SLA's).

19. Develops and monitors security compliance in accordance with IT standards, policies and procedures.

20. Responsible for maintenance of systems documentation such as IT operations manuals.

21. Other duties as assigned, such as examples:

22. Special project leadership and / or support

23. Management of new vendor relationships for specific initiatives.

24. This job description is not designed to cover all activities, duties or responsibilities that may be required and may change at any time.

25. This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and fifteen to twenty years related experience or equivalent combination.

2. Excellent knowledge of technical management and data governance.

3. Knowledge of current trends in IT hardware and systems software field.

4. Database management skills with the ability to produce reports.

5. Familiarity with the support and troubleshooting of personal computers and tablet devices.

6. Analyze situations, evaluate alternatives, and implement robust solutions

7. Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.

8. Duties may require non-routine analysis, research and follow-through

9. The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment

10. The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines

11. Exhibit adaptability to accept or bring about change when needed

12. Strong written and verbal communication skills

13. The ability to excel in a team environment and advance overall team objectives

14. The ability to ensure customer satisfaction by delivering excellence in products and service

15. Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others

16. Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion

17. Demonstrate sensitivity in handling confidential information

18. Formulate and clearly communicate ideas to others

19. Fluency in English

20. Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development

21. Purchase equipment and supplies as provided for in the budget

22. Ability to manage personnel with little supervision

Preferred Qualifications:

1. Bachelor's degree in Computer Science or Information Systems

2. 10 years plus experience in Information Technology preferably within financial services

3. Training ability and experience is a plus

4. Ability to coach, motivate, encourage, and foster growth in employees are preferred skillsets.

5. Provides new staff with orientation and onboarding.

6. Administration, budget, and policy management.

7. Management of new vendor relationships for specific initiatives.

8. This role is the primary point of communication between the internal IT group and internal and external business partners, users, and senior management, for the technology systems that this group owns.

9. Responsible for maintenance of systems documentation such as operations manuals.

10. Special project leadership and / or support.

11. Responsible for inventory maintenance and software license agreements management (SLA's).

12. Reporting skills including development and generation of reports.

13. Manages EOL Evergreening of old equipment to manage technical debt

14. IT Infrastructure build-out and management specific to supported technology systems.

15. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems, and other software specific to technology systems supported by this group.

16. Will serve on the Company IT Steering Team (when applicable), which oversees all aspects of the company's information technology function.

17. Provide security, strategy, budgeting, and disaster recovery/business continuity planning to offices and staff in multiple operating, business, and functional units.

18. Develops and monitors security compliance in accordance with IT policies and procedures.

19. Microsoft Certified Systems Engineer (MCSE) or an equivalent certification

Experience Managing the following technologies:

• Microsoft Active Directory Domain Services (on-prem and Azure/Entra AD)

• Microsoft Active Directory Federation Services (ADFS)

• Microsoft Active Directory Certificate Services

• Microsoft DHCP

• Microsoft DNS

• Infoblox IPAM

• Microsoft Distributed File System (DFS)

• Microsoft Key Management Services (KMS)

• Microsoft Identity Manager (MIM)

• Microsoft Remote Desktop Licensing (RDL)

• NTP

• Symantec end point protection and scanning products

• Quest enterprise tools

• Windows Server operating systems (Windows Server 2025 through Windows Server 2012 R2)

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law (

Pay Transparency Nondiscrimination Provision (

E-Verify (

Job Description

We are seeking a visionary and collaborative Chief Enterprise Architect to lead our architectural initiatives and drive innovation across the organization, further strengthening our position as a key enabler of GDOT's mission and goals.

Position Overview

As the Chief Enterprise Architect at GDOT IT, you will play a pivotal role in shaping the future of our technology landscape as a key member of the executive leadership team. This senior leadership position reports directly to the CIO/CTO and works alongside other executive leaders including the Head of PMO, Head of IT Applications, and Head of IT Infrastructure. You will lead a dedicated team of enterprise architects to maintain and modernize the evolving transformation of GDOT IT, while also guiding and managing Solution Architects across the organization. You will be responsible for driving the implementation of a comprehensive enterprise architecture that aligns with GDOT's strategic goals and enables efficient, effective, and innovative transportation solutions. Additionally, you will establish and oversee collaborative structures such as Communities of Practice, Centers of Excellence, and Architectural Review Boards to foster alignment and innovation. Your work will directly support GDOT's mission by leveraging technology to enhance safety, sustainability, and mobility across Georgia's transportation system.

Local Candidates Only

Key Responsibilities

1. Strategic Leadership

●Develop and maintain a forward-thinking enterprise architecture strategy that supports GDOT's mission and objectives

●Collaborate with executive leadership to align IT initiatives with business goals and transportation needs

●Lead and mentor a team of Enterprise Architects specializing in Security, Data, Applications, and Infrastructure domains

●Oversee and guide Solutions Architects across various sub-departments

●Foster a culture of innovation, continuous improvement, and knowledge sharing within the Enterprise Architecture team and across the IT division

●Ensure that all architectural decisions and initiatives contribute to GDOT's strategic goals of safety, system preservation, project delivery, mobility, and employee development

●Support and Shepherd the IT division in its role as a critical enabler of GDOT's mission, identifying opportunities to leverage technology for transformative impact

2. Team Leadership and Development

●Build, manage, and develop a high-performing team of Enterprise Architects across various domains

●Guide and manage the various Solution Architects throughout the organization

●Establish clear roles, responsibilities, and performance expectations for team members

●Provide mentorship and professional development opportunities to grow architectural capabilities

●Foster collaboration between the Enterprise Architecture team and other IT and business units

●Implement a holistic approach that addresses People, Process, Technology, and Culture dimensions of change

●Partner closely with PMO to drive and support change management for both internal and external customers

●Recommend and oversee organizational structures such as Communities of Practice, Centers of Excellence, Guilds, Change Control Boards, and Architectural Review Boards

●Design and implement collaborative structures that create alignment and foster innovation across IT departments

3. Stakeholder Engagement

●Gather requirements and insights from diverse stakeholders, including leadership, customers, and frontline staff

●Facilitate collaborative decision-making processes to ensure all voices are heard and considered in architectural decisions

●Build strong relationships with internal and external partners to drive technology adoption and success

●Engage with transportation experts to understand how technology can best support GDOT's mission of innovation, safety, sustainability, and mobility

●Act as a bridge between IT and other GDOT divisions, ensuring technology solutions are aligned with operational needs

4. Collaborative Standards Development and Governance

●Facilitate the co-creation of enterprise architecture standards and best practices through inclusive, cross-functional workshops and working groups

●Foster a culture of shared ownership in architectural standards by involving stakeholders from various departments in the development process

●Establish and chair Architectural Review Boards as needed to govern technology decisions and ensure alignment with enterprise standards

●Design and implement effective Change Control processes that balance governance with agility

●Lead and oversee Communities of Practice, Centers of Excellence, and Guilds to promote knowledge sharing and standardization

●Guide the establishment of flexible governance processes that encourage adherence to standards while allowing for innovation and agility

●Lead regular, collaborative reviews of standards to ensure they evolve with emerging technologies and changing business needs

●Ensure that architectural standards align with and support GDOT's goals, particularly in streamlining processes and improving access for small businesses

●Develop and implement strategies to communicate the value and benefits of standards across the organization, encouraging voluntary adoption

5. Research and Innovation Initiatives

●Spearhead research initiatives to explore emerging technologies and their potential applications within GDOT

●Organize and facilitate proof-of-concept (POC) projects to test innovative solutions in real-world scenarios

●Lead hackathons and innovation challenges that bring together diverse teams to solve complex transportation problems

●Establish partnerships with academic institutions, research centers, and industry leaders to stay at the forefront of technological advancements

●Create and maintain an innovation lab or sandbox environment where teams can experiment with new technologies and approaches

●Develop a framework for evaluating and scaling successful POCs and hackathon outcomes into enterprise-wide solutions

●Foster a culture of continuous learning and experimentation across the IT division and broader GDOT organization

6. Solution Architecture Support

●Mentor and guide Solutions Architects, ensuring they have the necessary tools and knowledge to succeed

●Collaborate with Solutions Architects to align their work with the broader enterprise architecture vision

●Facilitate knowledge transfer and cross-pollination of ideas between different architectural teams

●Ensure that solution architectures contribute to GDOT's goals of project delivery and mobility enhancement

7. Technology Enablement

●Develop and implement training programs to enhance the technical capabilities of GDOT IT staff

●Identify emerging technologies and evaluate their potential impact on GDOT's operations

●Lead proof-of-concept initiatives to test and validate new technologies before broader adoption

●Focus on technologies that can enhance safety, sustainability, and mobility in Georgia's transportation system

●Champion the role of IT as a strategic enabler, demonstrating how technology drives GDOT's mission forward

8. Communication and Change Management

●Articulate complex architectural concepts to both technical and non-technical audiences

●Develop and execute change management strategies to support the adoption of new architectural approaches

●Create and maintain documentation to support the understanding and implementation of enterprise architecture principles

●Communicate how architectural initiatives support GDOT's vision of increasing Georgia's competitiveness through transportation leadership

●Promote the value of IT initiatives in enabling GDOT's mission across the organization

●Partner closely with PMO to implement effective change management practices that address both technical and human aspects of transformation

Qualifications

●Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred (or equivalent experience as an Enterprise Architect or Chief Enterprise Architect)

●10+ years of experience in enterprise architecture, with a focus on government or transportation sectors a plus;

●Proven experience leading teams of architects and technical professionals

●Experience establishing and managing organizational structures such as Communities of Practice, Centers of Excellence, and Architectural Review Boards

●Demonstrated background in addressing People, Process, Technology, and Culture dimensions of organizational change

●Strong understanding of enterprise architecture frameworks (e.g., TOGAF, Zachman)

●Experience guiding and managing Solution Architects across different business domains

●Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization

●Proven track record of leading large-scale digital transformation initiatives

●Experience with cloud technologies, data analytics, and emerging technologies such as AI and IoT

●Knowledge of transportation systems and smart city concepts is a plus

●Demonstrated ability to align technology initiatives with organizational missions and goals

●Experience in positioning IT as a strategic enabler in large organizations

●Strong partnership capabilities, particularly in collaborating with PMO to support change initiatives

Location Requirements

●Must be able to work onsite at our Downtown Atlanta office located at West Peachtree

●Must be accessible and local to the Metro Atlanta area

Job Description

Duties and Responsibilities:

The Information Technology (IT) Specialist is responsible for monitoring and maintaining the IT systems under the direction of Corporate Headquarters IT. The incumbent will focus on specific computer networks, databases, and system administration. Under supervision, the IT Specialist will install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment. The IT Specialist will also participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational.

Key duties include but not limited to the following:

Provides support to end users by way of telephone, email, and the helpdesk ticketing system.

Troubleshoot systems and hardware, including PC’s, servers, network equipment, and end user applications.

Maintain Active Directory user accounts in accordance with company policies.

Configure, deploy, maintain, troubleshoot, and install new computer hardware, peripherals, mobile devices, and software for end-users in-house and remotely.

Responsible for the desktop imaging process, ensuring all systems are running a standardized configuration.

Records, responds to, diagnoses, escalates, follows up, and documents solutions to problems.

Diagnose and resolve problems associated with application software, hardware, and operating systems; determine the source of the issues and classify their level of urgency and nature.

Assist with end-user cybersecurity training across all sites.

Assist with network and domain migration projects.

Adheres to all IT processes, policies, standards, and procedures.

The IT Specialist may be assigned other duties as deemed necessary to complete the goals and objectives of the department.

Requirements: Skills, Qualifications, Experience, Special Physical Requirements:

Bachelor’s Degree in a technical discipline (Computer Science/Information Technology/Computer Engineering) or equivalent experience, 3+ years’ work experience or 2+ years’ experience in desktop and/or help desk support.

Strong project, time management and conflict resolution skills.

Excellent customer service skills for a diverse customer base.

Experience in PC installation.

Proficient with Microsoft Windows 10, Windows Server 2012/2016/2019.

Knowledge of PC and Server hardware.

Strong attention to detail with an emphasis on written and verbal skills.

Ability to explain concepts and instruct employees through troubleshooting processes.

Ability to work under pressure and prioritize tasks effectively.

Ability to travel up to 20% of the time.

Must pass Department of Homeland Security background check, pre-placement physical and pre-employment drug-screen.

Preferred Skills:

Experience using helpdesk ticketing software.

Knowledge of Microsoft 365, Azure, SCCM, and Intune MDM.

Knowledge of Microsoft Hyper-V and VMware.

Knowledge of SAN and backup/disaster recovery appliances.

Knowledge of networking components such as firewalls, routers, switches, and wireless access points.

Knowledge of Cloud based phone systems.

Industry certifications, such as CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA.

Working Conditions:

This job operates in a manufacturing setting and professional office environment. Must be able to work in the chemical plant safely and get into tight spaces. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility, collaborating with officials, plant managers and employees.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits:

Medical, Dental, Vision, Life/AD&D, 401K, and vacation.

Job Description

Description:

Dynasty Financial Partners is seeking a versatile and self-motivated Operations & Tech Specialist to join our team. This hybrid role blends Application Support and Operations Support functions. While employed by Dynasty, you will reside onsite within a Network Partner (Dynasty client) office, serving as the primary point of contact for all technology and operations support needs. The successful candidate will act as both a Tier 1/first-level Application Support resource and an Operations support specialist, ensuring seamless use of Dynasty’s proprietary platforms, integrated vendor systems, and operational workflows. You will be expected to take ownership of all Tier 1/first-level support tickets, engaging Dynasty’s Service Desk or Operations teams when Tier 2/second-level or subject matter expertise is required. This role is ideal for someone who is client-centric, adaptable, and eager to build strong relationships while proactively learning and mastering both technical and operational elements of their responsibilities.

Key Responsibilities:

Service Desk / Application Support

• Provide Tier 1/first-level technical support for advisors and staff across Dynasty technology platforms (CRM, Black Diamond, eMoney, DocuSign, Box, and other vendor/proprietary tools as required).
• Own the Tier 1/first-level support ticket process end-to-end, from intake and troubleshooting through resolution and documentation.
• Escalate issues to Dynasty’s Tech Application or Operation Specialists teams when necessary, maintaining clear communication and tracking.
• Support user account creation, license management, and permissions across platforms.
• Develop deep knowledge of system interconnectivity to effectively diagnose and resolve issues.

Operations Support

• Support the account lifecycle (account opening, transfers, maintenance, and termination) including custodial paperwork and TAMP integrations.
• Troubleshoot transfer-related issues and proactively resolve discrepancies.
• Leverage Black Diamond and custodial platforms for performance reporting, data reconciliation, and advisor reporting templates.
• Assist in refining and documenting operational procedures to drive efficiency and compliance.

Client & Partner Engagement

• Act as the central point of contact for technology and operations within the Network Partner office.
• Build strong relationships with advisors, client service associates, and support staff.
• Provide training and guidance on technology and operations workflows and procedures.
• Proactively communicate platform updates, process changes, and feature enhancements.
• Partner with Dynasty’s Service Desk, Operations, and Product teams to relay feedback, identify improvements, and ensure alignment.

Professional Growth & Initiative

• Develop and execute a structured action plan to quickly learn both Application Support and Operations responsibilities.
• Stay current on new system releases and industry trends.
• Demonstrate independence and initiative in resolving issues, while knowing when to engage Dynasty’s internal resources.
• Contribute knowledge base articles, training documentation, and internal process improvements.

Preferred Qualifications:

• Must be in or near Atlanta, GA.
• This is an in-office position, Mon-Fri.
• 3+ years of experience in technology/application support, financial operations, or a related role (Wealth Management/RIA preferred).
• Experience supporting advisors, client service associates, or similar financial operations staff.
• Strong proficiency in Salesforce CRM, Black Diamond, user management, asset management applications (Vestmark) and financial planning tools (eMoney, MoneyGuide Pro, etc.)
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and presentation skills; able to explain complex issues simply.
• Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and familiarity with Service Desk ticketing platform (Zendesk).
• Bachelor’s degree or equivalent professional experience required.

Ideal candidate will:

• Take ownership and accountability as the embedded Dynasty support presence within a Network Partner office.
• Balance Service Desk–style responsiveness with Operations workflow expertise.
• Demonstrate strong initiative and build a learning plan to master both sides of the role.
• Be process-oriented but also flexible and creative in problem-solving.
• Build strong relationships across both Dynasty and Network Partner teams.

BENEFITS

• Health Insurance
• Dental insurance
• Vision insurance
• Retirement plan 401(k)
• 401(k) matching
• Paid Time Off
• FSA/HSA benefits plans
• Disability benefits
• Voluntary Life Insurance
• Basic Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY ?Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.

Job Description

As a Technology Implementation Manager, you will be the face of AMP, an NCS Company, ensuring a seamless and exceptional "white glove" service experience during Clarity site launches. You will play a critical role in onboarding new clients by providing on-site troubleshooting, comprehensive training, and building strong initial relationships. This role requires a highly adaptable, detail-oriented individual with strong technical acumen and exceptional communication skills. You will thrive in fast-paced, dynamic environments, resolving complex issues efficiently and ensuring client satisfaction.

About AMP (An NCS Company)

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry after.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.

Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Job Duties and Responsibilities:

• On-Site Launch Support:
  • Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform.
  • Serve as the primary point of contact during initial site launches, embodying a "teach the teacher" approach to empower clients for future self-sufficiency.
  • Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience.
  • Manage high-pressure situations, providing calm and effective solutions to urgent problems.
• Technical Expertise and Communication:
  • Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges.
  • Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues.
  • Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting.
  • Capture and document relevant details regarding issues and solutions for future reference and process improvement.
• Customer Relationship Management:
  • Represent the AMP brand professionally and positively during the critical early stages of client relationships.
  • Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience.
  • Provide exceptional customer service, maintaining AMP's reputation for "white glove" support.
• Training and Optimization:
  • Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system.
  • Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction.
  • When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms.
• Travel and Flexibility:
  • Travel extensively, including weekends, to support site launches and customer visits.
  • Maintain a flexible schedule to accommodate the demands of on-site support and client needs.
  • Be able to live anywhere that is located close to an airport, with a preference for a centralized location.
• Problem-Solving and Adaptability:
  • Think creatively and "outside the box" to develop innovative solutions to complex problems.
  • Demonstrate a "tinkerer" mentality, with a passion for troubleshooting and finding solutions.
  • Work effectively in dynamic and sometimes stressful "live" environments.
  • Think in both short-term and long-term solutions.
  • Be comfortable working remotely with team members.

Qualifications:

• Proven experience in customer service, technical support, or a related field.
• Strong networking and connectivity experience, with hardware/software installation knowledge.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build rapport quickly and establish strong client relationships.
• Strong logical and analytical skills.
• Ability to work independently and as part of a remote team.
• High level of attention to detail and organizational skills.
• Willingness and ability to travel extensively, including weekends.
• Ability to thrive in fast-paced and dynamic environments.
• Strong comfort level with learning and teaching new software.
• For qualification to drive a company vehicle:
  • Must have a valid driver’s license and good driving record.
  • Driving record with no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents within the past 5 years
  • No impaired driving convictions, pending charges, or test refusals within the past 5 years

Physical Requirements:

• Must stoop, bend, reach, walk; perform repetitive motions using hands to grasp, push, pull, or do fine manipulations
• Required to stand for prolonged periods
• The ability to lift up to 75 pounds is required
• May perform duties requiring the employee to intermittently bend and twist

This role offers an opportunity to shape our technical direction while working with cutting-edge technologies in a collaborative, high-growth environment. You'll be instrumental in building and maintaining world-class applications while helping to grow and mentor our development team.

Benefits you deserve:

• Highly competitive salaries
• Potential equity interest in a rapidly growing company
• Generous PTO policy and holiday schedule
• 401K plan with company matching
• Excellent medical, dental, and vision insurance

But wait, there's more!

• Located at Atlanta Tech Village, the 4th largest tech space in the US
• World-class engineering team with an incredible track record
• Robust development stack and hybrid cloud architecture
• Team-building events, outings, and hackathons
• State-of-the-art workspace and hardware
• Strong focus on community service and volunteering
• Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

#LI-Remote

Job Description

Do you have extensive experience in technology or professional services and are passionate about driving operational excellence and profitable growth? ReSource Pro is looking for a Director, Technology Services  to drive the design, development, and delivery of cutting-edge technology solutions that transform the insurance industry. 

Your role.
The  Director, Technology Services will oversee the day-to-day delivery, performance, and scalability of our technology operations. This role is a strategic thinker with a hands-on approach to implementation, who drives process optimization, manages cross-functional teams, aligns operational practices with business goals, and supports profitable growth. If you have extensive experience in technology or professional services and are passionate about driving operational excellence and profitable growth, we want to hear from you. 

All remote positions are based in the United States,
and candidates must reside within the U.S. to be eligible for consideration.
 

In this role you will.  

• Lead the implementation of delivery frameworks, project governance, and continuous improvement initiatives.
• Design and execute the deal review process for both projects and services, ensuring that we are selling what we can deliver.
• Review all MSAs and SOWs with delivery teams and Legal to identify potential commercial or financial risks.
• Design time tracking process and monitor metrics to ensure consistency and accuracy.
• Manage client relationships, ensure high-quality deliverables, and optimize margins and cost control.
• Build and manage a people supply chain with clear visibility into skills and availability.
• Align resource planning with sales forecasts and strategic priorities to ensure efficient utilization.
• Drive financial consistency through monthly reviews of direct and indirect costs and forecasting accuracy.
• Work with Finance to identify and explain all variances for both actuals and forecasts. Identify items required for financial improvements and drive those changes across Tech Services.
• Support the integration of acquisitions by harmonizing delivery models and aligning systems. 
• Foster a positive and collaborative environment by upholding professionalism and promoting open, solution-oriented communication

To be successful, you will need.

• A bachelor's degree in Business Management, Operations, Technology, or a related field.
• 10-15 years of leadership experience in operations and delivery within technology or professional services.
• Proven track record in delivery management, workforce planning, and financial operations, including P&L management of over $100M.
• Extensive experience with post-acquisition integration and change management.
• Strong understanding of the deal process, from solution development to contract negotiation.
• Exceptional analytical, data-driven, and communication skills.
• Ability to travel up to 40% domestically.

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $116,520-197,520  annually. The salary range may vary based on the specific geographic location in which the candidate resides.

Your Benefits & Perks.

• 100% paid employee health insurance on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote & Hybrid work available.
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Fun and teamwork-oriented work environment

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview
4. Stakeholder interview

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Powered by JazzHR

nYhWKOT5UT

Job Description

Benefits:

• Work From Home
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

• A comprehensive, self-directed 12-week training bootcamp to build foundational skills in tech sales and leadership.
• Step-by-step guidance to help you master the essentials and set yourself up for success.
• After bootcamp completion, enter a 9-month internship to gain hands-on experience and real-world exposure.
• Weekly mentor check-ins to support your growth and answer your questions.
• The flexibility to work from home .
• Course reimbursement for incremental expenses.
• Access to recognized industry training and certifications .
• Earn a base income of $20k - $60k, while building your territory for unlimited commission-based earnings.

• Ambitious self-starters ready to jump into tech sales and leadershipno prior tech experience required.
• Individuals looking to change gears, learn new skills and succeed in the technology sales industry.
• Former athletes or college athletes who bring teamwork, discipline, and drive.
• No college degree required just a strong work ethic and a willingness to learn.
• Those living in the Atlanta, GA area.
• Candidates should have access to a computer to complete the program.

• Submit your resume and include a link to your LinkedIn profile (or another online platform) so we can get to know you better.
• If selected, youll be invited to complete a brief assessment.
• Following the assessment, you will be asked to submit a short video introducing yourself and sharing your motivation for joining the program.
• Successful candidates will be contacted for interviews.

Flexible work from home options available.