131 Technology jobs in Mckinney
Information Technology Specialist
Posted today
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Job Description
IT Specialist
Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.
Day-to-Day:
- Provide technical support for end-users and office technologies per established policies and procedures.
- Manage and support hardware for remote office environments.
- Deploy and retrieve home office hardware for remote users.
- Deliver deskside and MFP printer support.
- Ensure timely resolution of IT support tickets, meeting established SLAs.
- Maintain hardware inventory and facilitate hardware ordering requests.
- Play an active role in developing and implementing IT processes and procedures.
- Provide IT support for new remote office setups.
- Assist users with the installation and setup of computer hardware and peripherals.
Why KBIC?
- Supportive Environment : A small office setting with a fun, team-focused atmosphere where your contributions are valued.
- Comprehensive Benefits : Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
- Work-Life Balance – PTO and a flexible work environment to support your well-being.
- Vibrant Office Culture – Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.
As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.
What We’re Looking For:
- 3+ years of verified experience in a corporate IT support role.
- Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
- Experience with Zoom and Teams.
- Strong knowledge of PC hardware troubleshooting and common software issues.
- Mac OS troubleshooting experience.
- Familiarity with Apple and Android phone support.
- Ability to provide remote and phone-based support.
- Strong team player with the ability to work under deadlines and unsupervised.
- Experience using remote management tools for troubleshooting and support.
- Must pass a background check and drug screening.
- Comfortable working onsite full-time in Plano, TX (this is not a remote role).
Additional Preferred Skills:
- Experience using a help desk ticketing system.
- Knowledge of SonicWall and general networking concepts.
- Ability to manage multiple projects simultaneously.
About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
Technology Project Manager
Posted 3 days ago
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Job Description
The Technology Project Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
- Provides IT strategic direction for projects managed including developing detailed IT work plans, schedules, project estimates, resource plans and status reports.
- Exercises influence over team budget, policy formulation and planning.
- Has significant business impact through in-depth evaluation of complex business processes, system processes and industry standards.
- Provides expertise in projects managed and demonstrates an advanced level of understanding of the principles of IT project leadership.
- Possesses an understanding of client core business functions.
- Directly impacts the business through contribution to technical direction and strategic decisions for IT Project Leadership.
- Influences and negotiates with senior leaders (across functions); may communicate with external parties.
- Utilizes comprehensive knowledge of multiple areas within technology to achieve technology objectives.
- Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.
- Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 6-10 years experience in a related technology role and subject matter expert in overall field
Education:
- Bachelor’s/University degree or equivalent experience, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
Job Family Group:
Technology---
Job Family:
Technology Quality---
Time Type:
Full time---
Primary Location:
Irving Texas United States---
Primary Location Full Time Salary Range:
$114,720.00 - $172,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
Most Relevant Skills
Please see the requirements listed above.---
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.---
Anticipated Posting Close Date:
Nov 01, 2025---
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Information Technology Administrator
Posted 4 days ago
Job Viewed
Job Description
We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients.
General responsibilities include:
- Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
- Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
- Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
- Communicate with the user while working the problem and ensures successful and timely completion of the problem
- Provide assistance with office moves, computer refreshes on an as-needed basis
- Administer Office 365 user accounts and business applications
- Complete service requests, fully documenting each step of the troubleshooting process
- Regular and reliable attendance
- Must be able to lift up to 50 lbs. unassisted
Required Skills/Experience:
- High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
- Must have experience with Microsoft Windows 8/10
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
- Experience and ability to support Apple iOS phone and tablets
- Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
- A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)
- Competitive salary
- Exposure to advanced technology platform(s)
- Benefits Package (after 90 days)
Generic - Technology Applications
Posted 4 days ago
Job Viewed
Job Description
Teaching, Middle School/Generic 2025 - 2026
Date Posted:
9/2/2025
Location:
Campus TBD
Duty Days: 187
Pay Grade: 100
***Please check the Salary Schedule for current rates and stipend eligibility. (Scroll down after clicking this link)
Qualifications:
- Bachelor's degree
- Valid Texas certification with required endorsements*
* One of the following endorsements is required for this vacancy:
Computer Information Systems
Technology Applications
Delivery Lead - Technology
Posted 7 days ago
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Job Description
Plano, Texas
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Position Summary:**
This individual will be responsible for end-to-end management and go-live events of projects of high rigor and high complexity in a fast-paced environment. Manages, leads, and directs the work efforts of technical resources functionally aligned to the programs and projects. Projects will span design and delivery of lower tier applications providing reporting capabilities to the highest tier applications providing high availability enterprise-wide, third party, corporate and customer information protection and identity authentication functions.
Responsibilities include:
+ Executive presentations
+ Critical thinking for remediation plans
+ Acts as the project's primary point of contact
+ Establish clearly defined responsibilities and accountabilities
+ Lead project execution, integration and implementation
+ Define project milestones and socialize to business partners
+ Ensure milestone dates are met by driving execution of tasks
+ Hold resources accountable to agreed-to task completion dates
+ Engaging technical resources and define their scope of work
+ Risk management and mitigation planning
+ Ensure change management process adherence
+ Quality assurance ensuring that all tasks are completed as specified
+ Provide timely and routine updates in Jira in regard to project status, accomplishments and next steps
+ Escalate project risks and issues to the Portfolio Delivery Manager and Service Delivery Manager
+ Establish and maintain relationships with technical partners
+ Presentations to senior management
+ Manage project go-live events
+ Ideal candidate will be a strong leader who will be heavily utilizing their Agile Scrum skills as well as Agile Jira tools as part of the day-to-day management to drive out the project deliverables and hold project resources accountable to agreed-to delivery dates. Average project load is 5-6 medium to high complexity projects. Occasional night and weekend hours will be required to manage project go-live
**Required Qualifications:**
+ Technical Project Management
+ 10 + years of experience as a technical project manager
+ Strong project leader
+ Infrastructure Build experience
+ Executive presentations
+ Critical thinking for remediation plans
+ Hadoop platform knowledge
+ Experience with Scrum and Jira
+ Knowledge of infrastructure technologies (physical server hosting, virtual machine hosting, enterprise data platform, storage, network, database, middleware, network traffic management,
+ Network DMZ)
**Desired Qualifications:**
+ Excellent written and oral communication skills
+ Excellent presentation skills
+ Knowledge of infrastructure technologies (physical server hosting, virtual machine hosting, storage, network, database, middleware, network traffic management, Network DMZ)
+ Microsoft Project and Excel
**Skills:**
+ Collaboration
+ Project Management
+ Result Orientation
+ Solution Delivery Process
+ Stakeholder Management
+ Analytical Thinking
+ Business Acumen
+ Financial Management
+ Influence
+ Risk Management
+ Agile Practices
+ Architecture
+ Data Management
+ Solution Design
+ Technical Strategy Development
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Feature Lead - Technology

Posted 15 days ago
Job Viewed
Job Description
Addison, Texas;Charlotte, North Carolina; Kennesaw, Georgia
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies.
**Responsibilities:**
+ Designs, develops and is accountable for feature delivery
+ Applies enterprise standards for solution design, coding and quality
+ Ensures solution meets product acceptance criteria with minimal technical debt
+ Guides the team on work breakdown and execution
+ Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria
+ Plays a team lead role (as an individual contributor) and mentors the team
+ Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)
+ Lead an engineering team (as an individual contributor) that consists of software/quality engineers, and business analysts, that is responsible for developing and deploying services in AWS cloud.
+ Collaborate with stakeholders to understand the requirement, design scalable, fault tolerant, performant, and secure solution.
+ Lead the low-level technical design and ensure overall code quality, conducting code reviews to maintain high development standards
+ Ensure deployment readiness, focusing on production preparation, performance optimization and addressing database tasks for smooth delivery.
+ Continuously improve the efficiency and throughput of the team by proper prioritization, planning, work breakdown, thus reducing rework.
+ Manage defects and collaborate with developers, testers, and business analysts to ensure timely resolution and successful release delivery.
+ Ensure the solution meets product acceptance criteria with minimal technical debt.
+ Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria.
+ Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)
**Required Qualifications:**
+ Bachelor's degree in computer science or equivalent experience required.
+ 5+ years of software development experience with at least a year of experience in leading team of engineers.
+ 5+ years of senior developer experience in designing and implementing complex systems with exposure toapplication architecture, security & system performance optimization.
+ 2+ years of experience in designing and developing solution in AWS or any other cloud solution.
+ Hands on in Technologies used Java, C#, Redis, relational and non-relational databases.
**Desired Qualifications:**
+ Proficient in JAVA,C#, including Spring Boot and RESTful APIs.
+ Expertise knowledge and demonstratable experiencein designing and developing solution in AWS or any other cloud solution.
**Skills:**
+ Automation
+ Influence
+ Result Orientation
+ Stakeholder Management
+ Technical Strategy Development
+ Architecture
+ Business Acumen
+ Risk Management
+ Solution Delivery Process
+ Solution Design
+ Agile Practices
+ Analytical Thinking
+ Collaboration
+ Data Management
+ DevOps Practices
+ Team Building (no direct reports).
+ Project Management.
+ Stakeholder communication
+ Application Development
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Technical Support Representative
Posted 3 days ago
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Job Description
Established, Entrepreneurial, Empowered.Explore the Opportunities!
Technical Support Representative
NCH is established, yet growing and we are seeking a Technical Support Representative to join Danco, Inc., a division of NCH Corporation. In this role, the Technical Support Representative will be responsible for offering product support and overseeing all consumer related questions that come into the Customer Service Department via website, social media, email, phone and mail. If you are looking for a challenging and exciting opportunity to directly impact a business, then join our Danco team as our new Technical Support Representative, where our future begins with you!
Danco, Inc. is one of the top distributors in the U.S. for plumbing repair and replacement parts. Danco sources and distributes plumbing products for virtually every brand of plumbing fixtures, including faucets, sinks, tubs and toilets. You can find our plumbing parts in most major hardware and home improvement stores throughout the U.S. Visit our company's web-site at
Responsibilities:
- Handling consumers and customer's product support cases through phone and email submission
- Assisting consumers and customers by explaining products, clarifying and/or providing installation instructions and providing troubleshooting tips.
- Documenting and reporting product malfunctions
Requirements:
- A strong understanding of bathroom repairs and features
- Experience with facility maintenance is preferred.
- Problem-solving and troubleshooting skills
- Ability to explain technical issues to technical and non-technical consumers and customers
- Customer service skills
- Basic computer skills
- Strong skill set in product application and DIY
- Ability to multitask and meet deadlines and goals
Benefits:
NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Scientist, Technical Support
Posted 3 days ago
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Job Description
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions.
Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
Our location in Irving, TX currently has an opportunity for a Scientist, Technical Support.
Proactively contribute to design control or process/product improvement activities and investigations. Perform or support test/process method modifications, recognize adverse trends/emerging issues, and propose/implement solutions.
What You'll Do
- Technical Support - Develop and design experiments, analyze data and recommend next steps.
- Product and Process Improvement - Monitor performance of multiple manufacturing processes and products differing in nature but with recurring themes to recognize adverse trends and instigate improvement programs as required.
- Proactively contribute to design control, process and product improvement activities, and investigations.
- May perform or support test and process method modifications.
- Recognize adverse trends and emerging issues.
- Propose and implement solutions to internal and external issues.
- Design Control and Risk Management - By standard practice (Operating Procedures) independently develops, and maintains risk management files and organizes data for risk management evaluation and decisions.
- Complaint and Internal Investigations - Manage investigations, identify root cause and drive to resolution with minimal supervision.
- Provides audit inputs and support as required.
- Sharing Knowledge - Presents technical information to management and may present externally to customers and Third Party Manufacturers (TPM). Shares knowledge and expertise with others in work group.
- Strategic and Results Orientation - Demonstrates fiscal responsibility through support of product availability and improvements. Accepts and completes all management-directed work assignments such as clinical assignments, travel and other tasks
Education and Experience You'll Bring
Required
- Bachelor degree in scientific and technical field is desired or relevant combination of education and experience.
- Two years' related work experience.
Preferred
- Masters Degree preferred
- Preferred Degree in biology, chemistry, physics, biomedical engineering or Chemical engineering
What We Offer
- A fast-paced work environment where your safety is our priority (Include for Manufacturing roles only)
- Production areas that are clean, well-lit and temperature-controlled (Include for Manufacturing roles only)
- Training and career development, with onboarding programs for new employees and tuition assistance
- Financial security through competitive compensation, incentives and retirement plans
- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
- Paid time off
- 401(k) retirement savings with a generous company match
- The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully:
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is $66,700.00 $133,300.00 In specific locations, the pay range may vary from the range posted.
Job Family: Manufacturing Division: CRLB Core Lab Location: United States > Irving : LC-02 Additional Locations: Work Shift: Standard Travel: No Medical Surveillance: Not Applicable Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Overview
The Technical Support Representative role entails providing support for tolling technology, as well as other intelligent transportation systems products and equipment. This position involves handling requests from diverse channels and ensuring the fulfillment of service level agreements through ServiceNow until issues are resolved. Responsibilities include resolving issues using quick resolution flowcharts, triaging problems, and escalating them as needed. Additionally, the role requires responding to customer calls and providing support around the clock, every day of the year. This is a REMOTE role.
Work Shift is Friday, Saturday, Sunday, Monday 9pm-8am
Responsibilities
Customer Service
- Handle incoming calls from endpoints.
- Oversee service level agreements (SLAs) via the work management system to guarantee all customers' support needs are addressed during their shifts.
- Communicate with stakeholders about incident updates and resolutions.
- Attempt quick hit resolutions using provided materials.
- Triage and escalate issues quickly based on priority.
- Confirming resolutions with endpoints and automated systems.
- Documenting tickets in the work management system.
- SLA metric reporting will be required.
Qualifications
Education & Experience
- High-school diploma or equivalent.
- 1-2 years experience in customer service in a IT industry-related field.
- Microsoft Products
- Service desk or help desk ticketing systems
- Knowledge of troubleshooting hardware and/or software
- Knowledgebase article writing
- Systems monitoring
- Customer Service
- Inductive and Deductive mindset
- Analytical Thinking
We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
- Paid days off (i.e. vacation, sick days, bereavement leave)
- Health and Dental plans
- Retirement plans
- Employee and Family Assistance Program (EFAP)
- Employee referral program
We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws.
We're committed to creating a workplace where everyone feels valued and respected.
We appreciate all responses and will acknowledge only those being considered for an interview.
We respectfully request no calls or unsolicited resumes from Agencies.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Small IT shop searching for a high-performing individual to join our team. Responsibilities are wide-ranging. This candidate will continue to learn, practice time management, and assist in every task necessary to maintain computer systems and networks. While this is an entry-level position, growth in our organization is dependent on the individual and their efforts to help grow our business in new directions.
Compensation:$35,000 - $40,000 yearly
Responsibilities:- Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc.
- Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Improve your personal skill sets through employee development programs
- Be responsible for your own time management and reporting
- Assist technicians with a wide variety of projects: running cable, building computers, programming, and working with online accounts
- Work with clients in a ‘help desk’ type environment
- Experience with Windows, Mac, and Linux computer operating systems
- Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required
- Top-notch customer service skills and driven to make our business succeed
- Able to create databases and utilize Excel spreadsheets at an advanced level
- Strong work ethic and sound character
- Attention to detail and consistency
- Customer service-oriented
- Self-starter and self-motivated
- Technology savvy; basic computer skills and knowledge of Microsoft 365 Apps
- Knowledge and experience with Microsoft Access is a plus
- High School Diploma
- Trade School Degree preferred, but not required to apply
- This is an entry-level position with a wide range of growth opportunities based on the desire of the applicant
ITdependable, LLC has been in business since 2020. We are a small, but growing consulting firm. Our team members have over 40 years of combined experience in the IT field. We are customer service oriented and currently have a wide scope of services. We believe in a down to earth approach to IT support that combines expertise, customer care, and personalized support for our clients. We are transitioning to grow other parts of our business.