165 Technology jobs in Middle River
Information Technology Specialist
Posted 22 days ago
Job Viewed
Job Description
About the job Information Technology Specialist
Duties
- Serve as a Network Analyst on a U.S Army Cyber Protection Team (CPT) in the U.S. Army Cyber Protection Brigade (CPB) monitoring network security to enable cyber security operations.
- Analyze network architecture by installing, operating, maintaining, configuring, testing, and securing hardware and software-based routers, switches, firewalls, and various operating systems to enable network hardening recommendations.
- Provide expert technical support to enterprise-wide and local network technicians to identify and resolve cyber defense incidents.
- Interpret provided network diagrams, run local scanning software, and encompass sensor related data to create logical, physical, and persona-based diagrams utilized by the Cyber Protection Team during missions.
- Survey and evaluate network traffic, identify baselines to facilitate locating adverse network trends, anomalous traffic, or malicious cyberspace activity (MCA).
- Provide technical advice, guidance, and assistance on a wide range of complex cybersecurity issues and distribute information pertaining to cyber related threats impacting the Department of Defense Information Network (DoDIN).
- Develop Army and Department of Defense incident response and threat mitigation countermeasures, friendly network forces prioritization, and operational assessments.
- Defend and clear critical assets, Mission Relevant Terrain (MRT) or Key Terrain Cyber (KT-C) either remotely or by deploying to the affected location as needed.
- Coordinate with network owners, local network defenders, and Cyber Security Service Providers (CSSP) to develop methods for the timely and accurate reporting and implementation of defensive countermeasures.
- Assess the effectiveness of clearing and hardening actions by replicating threat intrusion actions to ensure vulnerabilities were mitigated.
- Attend meetings, video teleconferences, and working groups, which require routine and recurring access to Top Secret Sensitive Compartmented Information (SCI) materials, equipment, facilities, and programs.
Requirements
Conditions of Employment- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Incumbent must be able to obtain and maintain TOP SECRET eligibility with access to Sensitive Compartmented Information (SCI).
- Appointment to this position is subject to a three-year probationary period unless the appointee has previously met the requirements.
- Incumbent must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter according to Army Regulation 600-85, Alcohol and Drug Abuse Prevention and Control Program.
- Incumbent must undergo and successfully complete an initial and periodic Counter-Intelligence Polygraph (CI Poly) examination with No Deception Indicated (NDI).
- This position is classified as information technology access level Information Technology- I (Privileged User) and Sensitivity Matrix for Top Secret/Sensitive Compartmented Information (SCI), Tier 5.
- Duties of this position may entail alternative work schedules (AWS) such as variable or MAXIFLEX, including extended shifts; 24/7 rotating shifts, nights, weekends, and/or holidays as required.
- Incumbent may be subject to recall for urgent situations and/or working extended overtime in response to surge situations.
- Temporary duty travel (TDY) may be required up to 30% annually. Travel may be within the contiguous United States (CONUS) or outside the continental United States (OCONUS).
- Incumbent may be subject to extended temporary duty travel (TDY) during crisis situations to perform mission essential functions as determined by management, which may include deployment, immunizations, passport, and related requirements.
- Temporary duty travel (TDY) may occur at austere or hazardous locations depending on mission.
- This position is considered "Mission Essential".
- In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
- Incumbent may be required to carry a cellular telephone/Portable Electronic Device (PED) and maintain a working personal telephone at all times.
- Incumbent is required to successfully complete all applicable preparation courses, training, and comply with the Career Management Field's training certification policy.
- Incumbent must obtain and maintain Career Management Field's training certification policy for Army Job Qualification Record (JQR) Validation and Certification.
- Incumbent must obtain and maintain appropriate certification compliance in accordance with Cyber Workforce Management Program (Department of Defense Directive 8140.01 and Department of Defense 8570.01-memorandum) within six months of hire.
- Position is subject to situational or ad hoc telework. Telework agreement required.
- This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 United States Code 1599f. Appointment to this position does not confer competitive status.
This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.
Information Technology Help Desk
Posted 17 days ago
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician** to support TGS and our government customer in Baltimore, MD. **_Monday through Friday, core hours 8:30am to 5:00pm. This role may require travel to E Street in Washington DC as needed as well as other surrounding customer sites._**
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
SR INFORMATION TECHNOLOGY PROJECT MANAGER
Posted 8 days ago
Job Viewed
Job Description
Job DescriptionJob Description
ROLE: IT PROJECT MANAGER
REQUIRED:
Minimum Active Clearance: Current Secret (possibility for TS)
Minimum Education : Bachelors Degree
Minimum Experience : 7 Years directly relevant, demonstrable expertise supporting Federal programs of similar scope and scale
RESPONSIBILITIES & DUTIES:
Provides overall task order leadership, oversees QA and deliverable quality, and coordinates with J4 on laptop issuance and return accountability. Serves as the project manager for a large IT task order or contract, overseeing the planning, execution, and delivery of IT projects. Assists in working with the Government Contracting Officer (CO), the contract-level Contracting Officer’s Representative (COR), and government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for managing specific IT tasks, ensuring that technical solutions and schedules in the task order are implemented in a timely manner. This includes coordinating with cross-functional teams, managing project timelines, budgets, and resources, and ensuring compliance with IT standards and best practices. Additionally, the role involves risk management, quality assurance, and regular reporting on project status to stakeholders.
DESCRIPTION:
CWest is a Prime bidding on the coming J357 Directorate work, and as such is hiring now for numerous roles onsite in the vicinity of Ft Meade or MacDill AFB.
Roles include IT PM, Technical & Functional Cyber & Operations Analysts, Joint Planning SMEs, Systems Admins & Analysts, and Front Office professionals.
ABOUT US:
Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.
Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!
Benefits include but are not limited to:
• Competitive 401(k) plan with employer matching
• Competitive Health Benefits with employer contributions
• 11 Paid Holidays per year
• 15 Days starting PTO for new hires
• Tuition/CE reimbursement
• Relocation Assistance
• Pre-Tax Commuter Benefit Accounts
• STD/LTD/Life Insurance with buyup options
• Veteran Hiring Preference
• Conversion to an Employee-owned firm (ESOP) in 2025—a lucrative benefit to employee-owners!
We are an Equal Opportunity Employer
Constellation West is proud to be an EEO/AA employer M/F/D/V
All qualified applicants will receive consideration for employment without regard to , , , , , , , , status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
APPLY HERE TODAY
Information Technology Specialist (INFOSEC/PLCYPLN)
Posted 16 days ago
Job Viewed
Job Description
Summary This position is part of the Defense Media Activity. The incumbent will be responsible for IT security in support of organization Mission Networks and Systems. Responsibilities As a Information Technology Specialist (INFOSEC/PLCYPLN) at the GS-2210-13 some of your typical work assignments may include: Analyzes, evaluates, and advises on the current and predicted future operational, technical, and data views of agency enterprise and Cloud IT architecture. Experience in development of cloud architecture plans supporting Organization Plans and its Strategic Direction and using corporately approved IT solutions for infrastructure design/modeling tools such as Visio and Unified Modeling Language UML. Reviews, analyses, evaluations, and comparison of DoD CLOUD IT Architecture requirements versus anticipated corporate, commodity and customer needs. Formulates strategies for achieving objectives, and in interpreting, presenting, implementing, and monitoring projects and studies. Develops milestones to ensure compliance with policies and recommends policy changes to fit the requirements of new systems. Experience liaison/supervisor of integrated project teams (IPTs) organized to develop plans for new or enhanced systems. Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IA issues, security concepts, standards, and methods. Requirements Conditions of Employment Qualifications You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: Providing expert technical advice, guidance, and recommendations to management and other technical specialists on critical Information Assurance (IA) issues, security concepts, standards, and methods. Maintaining an organization information system-level Information Assurance (IA) program that identifies IA architecture, requirements, objectives, policies, personnel, and processes and procedures. Analyzes complex information security problems, mission vulnerabilities, security impacts to mission assurance, and convergence difficulties involving multiple security disciplines and other functional areas and provides cost effective, efficient, and productive solutions to ensure mission success. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210 series. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Substitution of education may not be used in lieu of specialized experience for this grade level. NOTE: All materials must be submitted by the closing date of the announcement. Additional Information Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements: Persons with Disabilities - Schedule A Special Hiring Authority for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities - Subpart F Males born after 12-31-59 must be registered or exempt from Selective Service (see The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. Selective Service Requirement: Please visit for more information. For more information, please visit Other Notes: This position has been identified as covered by DoD 8140.01, Information Assurance Workforce Improvement Program. As a condition of employment, the incumbent must obtain and/or hold IAM II certification(s) within 6 months of employment. Failure to maintain IAM II certification(s) and comply with background investigations may result in the termination of employment. Cyber Workforce Role (CWR): Primary Code: 722 - Information Systems Security Manager Additional Code: 531 - Cyber Defense Incident Responder Proficiency level: Advanced Level IT Privileged User: Yes Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
SR INFORMATION TECHNOLOGY PROJECT MANAGER
Posted 24 days ago
Job Viewed
Job Description
ROLE: IT PROJECT MANAGER
REQUIRED:
Minimum Active Clearance: Current Secret (possibility for TS)
Minimum Education : Bachelors Degree
Minimum Experience : 7 Years directly relevant, demonstrable expertise supporting Federal programs of similar scope and scale
RESPONSIBILITIES & DUTIES:
Provides overall task order leadership, oversees QA and deliverable quality, and coordinates with J4 on laptop issuance and return accountability. Serves as the project manager for a large IT task order or contract, overseeing the planning, execution, and delivery of IT projects. Assists in working with the Government Contracting Officer (CO), the contract-level Contracting Officer's Representative (COR), and government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for managing specific IT tasks, ensuring that technical solutions and schedules in the task order are implemented in a timely manner. This includes coordinating with cross-functional teams, managing project timelines, budgets, and resources, and ensuring compliance with IT standards and best practices. Additionally, the role involves risk management, quality assurance, and regular reporting on project status to stakeholders.
DESCRIPTION:
CWest is a Prime bidding on the coming J357 Directorate work, and as such is hiring now for numerous roles onsite in the vicinity of Ft Meade or MacDill AFB.
Roles include IT PM, Technical & Functional Cyber & Operations Analysts, Joint Planning SMEs, Systems Admins & Analysts, and Front Office professionals.
ABOUT US:
Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.
Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference!
Benefits include but are not limited to:
• Competitive 401(k) plan with employer matching
• Competitive Health Benefits with employer contributions
• 11 Paid Holidays per year
• 15 Days starting PTO for new hires
• Tuition/CE reimbursement
• Relocation Assistance
• Pre-Tax Commuter Benefit Accounts
• STD/LTD/Life Insurance with buyup options
• Veteran Hiring Preference
• Conversion to an Employee-owned firm (ESOP) in 2025-a lucrative benefit to employee-owners!
We are an Equal Opportunity Employer
Constellation West is proud to be an EEO/AA employer M/F/D/V
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
APPLY HERE TODAY
Client Services Administrator - Information Technology Management
Posted today
Job Viewed
Job Description
The Client Services Administrator is a team leader responsible for managing and administrating support of the organization's incident management system. This individual will serve as a lead to the development of Service Center processes and protocols. This resource shall be responsible for understanding client support requirements to ensure SLA's match those requirements. Serves as a technical expert for complex technical issues for Level 1 and Level 2 support staff. Individual is accountable for supporting assets, clients and incident management. Responsibilities include working with little supervision and performing tasks which require strong analysis, proper judgment, and complex critical thinking skills; and other duties as assigned.
EDUCATION and/or EXPERIENCE
- Bachelor's degree (B. A.) in Computer Science or related field from four-year college or university preferred, or equivalent combination of education and experience
- At least three years of experience with computers with demonstrated experience and ability to perform computer troubleshooting repairs on CPU's and associated devices and related peripheral
- Experience/knowledge with modern personal computer operating systems and software knowledge of Windows Operating Systems, Microsoft Office Suites, mobile device support, MS Intune, athenaIDX, and anti-virus software (Defender)
- Advanced knowledge of desktop operating systems (Windows 7, 8.1 and 10)
- Exceptional customer service and Interpersonal communication skills
- Working knowledge and experiencing supporting several of the following areas: Microsoft Windows Technologies, Microsoft Office Products, Networking, Hardware (laptops, desktops, peripherals), Mobile Devices, Software, Active Directory, Wireless Connectivity, Remote Access and Communication Systems
- Prior experience in Client Support environment preferred
- Familiar with ITIL processes including Incident, Problem, and Change Management
- Must have language abilities as follows: ability to read, analyze/interpret documents and practice active listening
- Excellent written and oral communication skills
- Highly detailed oriented
- Willingness to co-operate with others and work for the benefit of the organization
- Microsoft Certification a plus
ESSENTIAL JOB FUNCTIONS
1. Identifies methods, solutions, and provides management in order to provide a high level of service to
FPI ITM clients.
2. Coordinates IT Support delivery mechanisms to ensure day to day activities, projects, and any critical
items are being handled by working with other FPI ITM team leads and ensure adequate resources
are available.
3. Serves as the Service Pro Administrator to include but not limited to the following tasks:
a. Will be responsible for Incident Management development, monitoring and adjusting business
rules for incident management workflows
b. Streamlining processes for FPI client groups
4. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside
vendors, other support personnel, including other campus IT groups and/or organizations.
5. Provides Service Pro Optimization for School of Medicine (SOM) IT department:
a. The SOM and FPI are in progress of expanding the Service Center model. Client Services
Specialist would be responsible for coordination, escalation and follow up for SOM client
groups
6. Serves as project lead for Service Center projects. Responsible for the documentation, scheduling
and follow-up for Service Center projects.
Total Rewards
The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Client Services Administrator - Information Technology Management
Posted today
Job Viewed
Job Description
The Client Services Administrator is a team leader responsible for managing and supporting the organizations incident management system. This individual will lead the development of Service Center processes and protocols, ensuring client support requirements are met and SLAs are aligned accordingly. The role includes serving as a technical expert for complex issues for Level 1 and Level 2 support staff, supporting assets, clients, and incident management. The position requires working independently, with strong analytical, judgment, and critical thinking skills.
EDUCATION and/or EXPERIENCE
- Bachelor's degree (B. A.) in Computer Science or related field preferred, or equivalent experience
- Minimum three years of experience with computer troubleshooting, repairs, and peripheral devices
- Knowledge of Windows Operating Systems, Microsoft Office Suites, mobile device support, MS Intune, athenaIDX, and anti-virus software (Defender)
- Advanced knowledge of desktop OS (Windows 7, 8.1, 10)
- Exceptional customer service and interpersonal skills
- Experience supporting Microsoft Windows Technologies, Office Products, Networking, Hardware, Mobile Devices, Active Directory, Wireless, Remote Access, and Communication Systems
- Prior client support experience preferred
- Familiarity with ITIL processes (Incident, Problem, Change Management)
- Strong reading, analytical, and communication skills
- Detail-oriented and cooperative attitude
- Microsoft Certification is a plus
ESSENTIAL JOB FUNCTIONS
- Identify methods and solutions to provide high-quality service to FPI ITM clients.
- Coordinate IT support activities, projects, and resource allocation with team leads.
- Serve as Service Pro Administrator, managing incident workflows and streamlining processes.
- Lead troubleshooting efforts, collaborating with vendors and support teams.
- Optimize Service Pro for the School of Medicine IT department and coordinate support for SOM client groups.
- Lead projects related to Service Center initiatives, including documentation, scheduling, and follow-up.
Total Rewards
The salary range reflects the low and high ends of the University of Marylands Faculty Physicians Inc. salary scale, with actual compensation depending on various factors. The organization offers a comprehensive benefits package. More details are available at:
Equal Opportunity Employer
The employer complies with federal employment laws and provides relevant rights information, including the Know Your Rights notice from the Department of Labor.
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About the latest Technology Jobs in Middle River !
Technical Business Analyst - Information Technology - Analysts
Posted 6 days ago
Job Viewed
Job Description
Job ID: 985771 Baltimore, Maryland Job Type: Contract Added - a day ago
Job Description Innova Solutions is immediately hiring for a Technical Business Analyst
Position type: Contract
Duration: 6 Months
Location: Baltimore Maryland, US
As a Technical Business Analyst, you will:
Migrate reference data providers from FactSet to Bloomberg for the Fixed Income business unit. The effort is to analyze, identify and document the existing business processes, technology tools, internal and external connections, and data values leveraged by a Brown Advisory business unit (Fixed Income) of a specific reference data providers (Factset) data set. The analysis and documentation will be then used to define a new set of business processes, potentially technology toolset, and relevant data values using another reference data providers (Bloomberg) data sets.
High-Level Tasks
- Map and document current processes/fields/reports in FactSet
- Perform mapping exercise to Bloomberg
- Capture requirements, screenshots, voice of end user, to determine all key dependencies and needs for the migration
- Documentation
- Escalation of issues and risks, collaboration with key stakeholders for resolution and recurrence prevention
- Monitoring, analysis, and SLA management related to audit replies/responses
- Providing status updates, supporting creation of presentation slides
- Other efforts, as assigned
- Level of experience: Mid+ (5 years+ of experience)
- Industry experience: Fixed Income, Finance, Wealth management, Investment management
- Role experience: Technology Business Analyst
- Functional Tools/Technologies: FactSet, Bloomberg Terminal, data mapping technologies, fixed income domain data providers
- Requested Start Date: ASAP
- Duration: 6 months to begin; open to ongoing engagement beyond that based on individual fit/project availability
- Location: Baltimore MD onsite 3 days a week; hybrid WFH 2 days a week.
- *No T&L reimbursement for living out of area and commuting in *
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Thank you!
Karthik Saraswathi
Senior Manager
PAY RANGE AND BENEFITS:
Pay Range*: 125,000 $ - 147,000 $ Per Year
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@ or ( . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
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Agency IT Portfolio Manager - Baltimore City Information Technology
Posted 24 days ago
Job Viewed
Job Description
$105,085.00 - $173,250.00 ANNUALLY
Our Benefits
The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!
CLASS DEFINITION
An Agency IT Portfolio Manager, Principal level, is a leadership role, responsible for assessing IT projects for their growth potential and adherence to company values, as well as reduced costs for IT ventures. IT Portfolio Managers are also responsible for maximizing the value that can be created through the creation of an optimal mix of IT investments that balances both risks and rewards.
The work of this class supervises and manages technical staff.
Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional work week, subject to evening or weekend work as required. Work is performed in an office where working conditions are normal. Work requires minimal physical exertion.
MINIMUM QUALIFICATIONS
On or before the date of filing the application, each candidate must:
EDUCATION: Have a bachelor's degree in computer science or related field, from an accredited college or university.
AND
EXPERIENCE: Have six (6) years of computer and customer support, applications analysis, and/or data security and testing experience.
OR
NOTES EQUIVALENCIES: Have an equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.
LICENSES, REGISTRATIONS, AND CERTIFICATES
PMP, PMI, ITIL, CSM, CAPM, SPC, ACP, SCRUM, DAWIA, CMA
**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration.
KNOWLEDGE, SKILLS AND ABILITIES:
- Identify and track project costs and budgets.
- Highly Developed organizational and planning skills
- Responsible and accountable for the stability, performance, production, compliance, roadmap strategy and development initiatives for each application in the portfolio
- Facilitate joint planning with business partners in the early stages of project formation
- Key voice to the business on the application, roadmap initiatives, annual initiative planning, escalation point for the business development/project related issues
- Provide Strategic direction for the applications in the portfolio
Background Check
Probation
All people, including current City employees, selected for this position must complete a mandatory six-month probation.
Eligibility
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.
Education Accreditation
Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at
Selection Process
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.
Examination Process
Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.
The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.
NOTE: Those eligible, who are under final consideration for appointment, will be required to authorize the release of criminal conviction information.
Your Recruiter: Ayomide Arodoye
If you have any questions, please contact Dayvon Smith Recruitment & Talent Acquisition Specialist via email at
Financial Disclosure
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
Information Technology Lead - Federal Health A-123 Reviews
Posted 7 days ago
Job Viewed
Job Description
Operational Effectiveness Consulting
**Travel Required** **:**
Up to 25%
**Clearance Required** **:**
Ability to Obtain Public Trust
**What You Will Do** **:**
Lead the planning, execution and documentation of IT general and application control assessments in alignment with OMB Circular A-123, Appendix A, and federal information security standards. Additional responsibilities include:
+ Develop and implement IT test plans for systems supporting financial reporting, ensuring compliance with frameworks such as FISMA, FISCAM, FedRAMP, and NIST SP 800-53 and 800-30.
+ Coordinate with internal control teams, business owners, and external auditors to identify, document, and test key IT controls across major transaction cycles and systems.
+ Map IT systems and applications to financial reporting processes and ensure appropriate coverage of control objectives and risk areas.
+ Evaluate the design and operating effectiveness of IT controls, identify deficiencies, and support the development and validation of corrective action plans (CAPs).
+ Maintain secure, well-organized documentation and workpapers that support audit readiness and meet federal information security requirements.
+ Provide technical guidance on IT risk, control gaps, and remediation strategies, and contribute to the agency's overall internal control maturity and compliance posture.
+ Lead business development for new pursuits.
+ Mentor and develop staff and provide career guidance.
**What You Will Need** **:**
+ Bachelor's degree in Information Technology, Business, Legal, Computer Sciences, cybersecurity or related field.
+ Certified Information Systems Auditor (CISA) required.
+ Minimum of 8 years of professional experience with 5 years leading IT risk, controls, and security assessments within complex federal entities.
+ Demonstrated experience with FISMA, FISCAM, FedRAMP, and NIST frameworks.
+ Proven track record integrating IT controls into broader internal control frameworks (e.g., A-123, FMFIA).
**What Would Be Nice To Have** **:**
+ Ability to lead cross-functional IT control assessments and coordinate with Federal A-123 Leadership Team, business owners, and external auditors.
+ Skilled in developing IT test plans, conducting walkthroughs, and documenting control effectiveness.
+ Experience supporting Corrective Action Plan (CAP) development and validation
+ Certifications such as CISSP, CGFM, PMP, or relevant cloud security credentials (e.g., AWS, Azure) are highly desirable.
+ Experience mapping IT systems to financial reporting cycles and control matrices.
+ Proficiency in tools such as Microsoft Power Platform, Dynamics 365, SharePoint, and other enterprise GRC platforms used in A-123 testing and documentation
+ Demonstrated ability to embed technology into internal control solutions, including automation, AI, and analytics to enhance efficiency and insight
+ Comfortable advising on IT system risks, control gaps, and remediation strategies in a highly regulated environment.
The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
**What We Offer** **:**
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive bonus
+ Parental Leave and Adoption Assistance
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Student Loan PayDown
+ Tuition Reimbursement, Personal Development & Learning Opportunities
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
+ Mobility Stipend
**About Guidehouse**
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
_Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._