171 Technology jobs in Monrovia

Champions Group is looking for a motivated, talented, and qualified Information Technology (IT) Manager to lead and manage our IT team. The manager will be tasked with providing unparalleled customer service, focusing on timely and comprehensive resolutions to our users' technical needs. IT operations are carried out through a mix of internal and external teams and third-party service providers.

As IT Manager, you will provide technical expertise and support for all IT-related matters, including network, servers, phone systems, cloud technologies, end-user computing devices, software, peripherals, desk phones, and mobile devices. The candidate will be responsible for deploying new tools/services and managing the day-to-day workload of service desk personnel. This individual will be the point of escalation for service issues between internal and external teams and facilitate external teams with knowledge documents for expanding their support capability.

This hands-on position requires a solid technical background, proven customer service experience, and a strong management background. This includes the ability to strategically solve problems and motivate the team to achieve specific business-centered goals. Proven strategic and tactical leadership, communication, and organizational skills are essential to perform well in this position.

Primary Responsibilities:

• Provide IT support by communicating effectively across multiple levels of the organization.
• Provide leadership to maintain standard operating procedures, ensure best practices, and develop guidelines for delivering high-quality support.
• Maintain effective partnerships and influence management, peers, and staff through an inclusive style and leadership ability.
• Establish best practices throughout the entire technical support process
• Develop daily, weekly, and monthly reports (from our systems) to measure service efficiency, steer productivity, and share such reports with the management team regularly.
• Set up high customer service standards and ensure that the team is set up to deliver accordingly.
• Ensure customer service requests (tickets) are handled in a timely manner and followed through for completion.
• Prioritize projects and operations tasks effectively to deliver within the defined SLA
• Manage, install, configure, and troubleshoot IT issues related to networks, connectivity, and security, laptops, workstations, printers, phones, video conference units, and mobile devices.
• Respond promptly to escalations for technical assistance via phone, email, and in person as needed.
• Contribute to improving customer support by involving yourself in situations that fall below these standards.
• Manage the IT service desk team members and evaluate performance against established expectation

• BS degree in Computer Science or Information Technology, higher education required.
• 5+ years of experience in desktop support in a multi-unit environment is highly preferred.
• 3+ years of experience in managing an enterprise IT team, including service/help desk, system administrators and MSP.
• Excellent knowledge of managing Enterprise Networking stack, Cloud Infrastructure, UCAAS/CAAS solutions, Conference Room Technologies, and Physical Security Technologies.
• Excellent Knowledge of Active Directory, Microsoft 365, Exchange Online, and Microsoft EntraID administration.
• Highly proficient with SharePoint / Teams / OneDrive - Implementation, rollout, and day-to-day administration experience are necessary.
• Sound knowledge of essential Cybersecurity tools and best practices is required.
• Experience in managing various mobile devices and mobile device management software is required.
• Excellent leadership, problem-solving, and customer service skills.
• Strong organizational, communication, and project management abilities.

• Regularly required to sit; use hands to handle or feel and type.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Overview This position is contingent upon award of contract SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer software, and IT requirements to accomplish tasks. Essential Job Duties Install, test, and maintain hardware and software systems. Perform system upgrades and configuration of communication systems. Provide IT technical systems and continuous operations and maintenance support. Minimum Requirements Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree from a technical trade school. 2 years of relevant experience. 2 years of IT customer service work experience. Experience providing IT systems operations and maintenance support. Proficiency with Microsoft Teams, Excel, and Word. Excellent written and oral communication skills, ability to engage collaboratively and effectively in a virtual environment within a diverse team. Strong time and task management skills. Preferred Qualifications Experience supporting the Intelligence Community (IC). Work Environment Candidates must be US-based. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Join to apply for the INFORMATION TECHNOLOGY SPECIALIST I role at Caltrans 17 hours ago Be among the first 25 applicants Join to apply for the INFORMATION TECHNOLOGY SPECIALIST I role at Caltrans Get AI-powered advice on this job and more exclusive features. This range is provided by Caltrans. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Position Details Job Code #: JC-483933 Position #(s): -XXX Working Title: Senior System Administrator Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $,475.00 A 6,954.00 - 9,319.00 B 7,635.00 - 10,230.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity. Department Website: Director's EEO Policy : Director's EEO Policy Statement: Job Description And Duties Under the direction of an IT Supervisor II, the incumbent serves as a Senior Systems Administrator supporting Caltrans Enterprise Server Hosting Unit. The incumbent is based in the Sacramento Headquarters office and provides statewide support, leadership and expertise for Caltrans business units. MAJOR FUNCTIONS: The incumbent works collaboratively with management and staff to provide subject matter expertise to IT Staff and Program personnel in all aspects of design, architecture, and implementation of Caltrans Enterprise Virtual Infrastructure. The incumbent shall display a thorough and comprehensive knowledge of System Administration practices and collaborate with a team that is responsible for the successful operation of this Virtual Infrastructure, which consists of VMware virtualization and HPE Blade Servers. Incumbent will be responsible for administering VMware, operating system upgrades, patches, management of externally connected storage, and provides expertise in solving server-related issues that may involve said hardware, software, or firmware problems. The incumbent will have thorough knowledge of overlying technologies which includes but not limited to; Active Directory, SAN/FLASH Storage, Backup, Linux and Windows Server Operating Systems. The incumbent will assist Server and Storage Management section team members in analyzing new technologies, proposing solutions, and leading projects to implement them. Performs research on existing and emerging technologies and assesses conformance with Caltrans' current and future state architectures and the State IT strategic direction. The incumbent performs highly complex activities of the System Development Life-Cycle which includes systems analysis, design, build, test, maintenance and operations. Additionally,the incumbent provides support for all phases of end user device life-cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides training to staff in the configuration and use of infrastructure technologies. The incumbent collaborates with peers and management to update and recommend standards, processes, procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, and presenting. Domains: System Engineering Client Services PARF# 20-6-039 / JC-483933 Eligibility for hire may be determined by your score on the Information Technology Specialist I exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement . Special Requirements The following items are required to be submitted with your application. Applicants who do not submit the required items may not be considered for this job:z Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Possession of a valid driver's license is required when operating a state owned or leased vehicle. Resume Statement of Qualifications The Statement of Qualifications (SOQ) should be formatted in Arial 12 font, limited to a maximum of 2 pages. Ensure that you address each question in your response. Note that resumes, letters, and other materials will not be accepted as substitutes for the SOQ responses. Describe how your experience and education qualifies you for this position. Describe your experience in leading a team. What was the project, what were the challenges, what did you do to delegate and engage with your team, what was the outcome of the project? Please share your background, knowledge, and experience working with server, virtualization, or Microsoft Active Directory. Please share an example where you worked with a team on a challenging project or assignment. What was the situation, what was your role, what challenges did you encounter, what was the outcome? Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/5/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation N/A Attn: Caltrans HR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Drop-Off Address Caltrans HR Contact Classification and Hiring Unit - ECOS 1727 30th Street, MS 90 Sacramento , CA 95816 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Statement of Qualification (SOQ) is required. Please see Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Government Administration Referrals increase your chances of interviewing at Caltrans by 2x Get notified about new Information Technology Specialist jobs in Sacramento County, CA . Sacramento, CA 6,323.00- 10,230.00 2 weeks ago Sacramento, CA 6,323.00- 10,230.00 11 hours ago Sacramento County, CA 6,323.00- 10,230.00 2 weeks ago Sacramento, CA 6,323.00- 10,230.00 13 hours ago Sacramento, CA 8,374.00- 11,220.00 2 weeks ago SYSTEM ADMINISTRATOR - INFORMATION TECHNOLOGY SPECIALIST I Sacramento, CA 6,323.00- 10,230.00 3 weeks ago Sacramento, CA 6,323.00- 10,230.00 2 weeks ago SYSTEM ADMINISTRATOR - INFORMATION TECHNOLOGY SPECIALIST II Sacramento, CA 8,374.00- 11,220.00 3 weeks ago Sacramento, CA 9,230.00- 12,369.00 13 hours ago Workday Testing and Reporting Lead - Contract/Temp Position Sacramento, CA 9,230.00- 12,369.00 2 weeks ago Elk Grove, CA 79,426.00- 103,917.00 3 hours ago Elk Grove, CA 79,426.00- 103,917.00 1 week ago Sacramento County, CA 9,230.00- 12,369.00 23 hours ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.

Under the direction of the Information Technology Manager I (ITM I), the incumbent is responsible for the overall architecture, design, and support of a highly complex information technology enterprise infrastructure, and serves as a technical expert. The incumbent demonstrates a high level of expertise and knowledge of environmental services technologies, including but not limited to, the roles of power distribution, HVAC, fire suppression, and network architecture within a data center. Additionally, the incumbent is expected to demonstrate high-level knowledge of information technology operational services, information technology concepts, practices, methods, and principles. The incumbent performs all functions in the role of project manager over small, medium, and complex information technology projects. These projects must be delivered within tight timeframes, cost constraints, and high visibility. The incumbent provides both verbal, and written, communication to promote clear and common understanding, and appropriate information sharing. The incumbent collects information and develops quality reports for project teams, executives, and stakeholders. The incumbent independently works on projects and assignments, performing a wide variety of tasks that require innovative planning and problem-solving. The incumbent works in a team environment and interacts with various support teams within the Legislature, including clients / customers, local contractors, vendors, and regulatory entities. The incumbent must demonstrate ethical behavior and work cooperatively with others. Core business hours are 8 : 00 am to 5 : 00 pm, Monday through Friday, and the incumbent is expected to be available during core hours. However, schedule may be adjusted and is contingent upon business needs. Extended hours on weekdays, weekends, and holidays are mandatory, and essential during peak times of the year. Peak times are dependent on the Legislative session which is January through September. Therefore, the incumbent may be scheduled to work up to 7 days a week, and extended hours may not always be scheduled in advance. You will find additional information about the job in the . Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.) Employment Application (STD. 678) : Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., See Resume ) in place of a description of the duties performed will not be accepted. School Transcripts : When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required. California State Civil Service Employee Benefits Summary Benefit Description Additional Information New Employee Benefits Orientation Page Summary review of benefits available to you as a new State Civil Service employee. State Civil Service Act Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act. Salaries and Civil Service Pay Scales Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs. Represented Employee Bargaining Contracts Review the specifics of represented state employee collective bargaining contracts. Retirement Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation. CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees. 401(k) and 457(b) Plans (Savings Plus) Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit. This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees. You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future. California State Civil Service Employee Benefits Summary - Specific Benefits Specific Benefits Additional Information Cash In Lieu of Health and / or Dental Benefits (Cash Option) Allows you to receive cash in lieu of state-sponsored health and / or dental benefits insurance if you have other qualifying medical and / or dental coverage through a spouse, domestic partner, parent or other source. Common Carrier Travel and Accident Insurance - for Excluded Employees Only Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business. Commute Program Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles. Consolidated Benefits (CoBen) Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose. Consolidated Omnibus Budget Reconciliation Act (COBRA) Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage. Benefits available to legal survivors and / or designees of state employees; see "Planning Ahead" handbook. Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans. Employee Assistance Program Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness. 866) EAP-4SOC California State Civil Service Employee Benefits Summary Benefit Description Additional Information Group Legal Services Insurance Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs. Available to eligible employees and their eligible dependents. Group Long-Term Disability Insurance - For Excluded Employees Only Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury. Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage. CalPERS Health and Wellness Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being. Long-Term Care Program Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members. Part-time, Seasonal, and Temporary Retirement Program Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security. Reimbursement Accounts Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses. You can increase your take home pay and decrease your taxable income. Third-Party Pre-Tax Parking Reimbursement Account Program Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking. Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses. An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits. Create a job alert for this search Information Technology Specialist Sacramento County, US #J-18808-Ljbffr

• Paid training
• A monthly paycheck
• Montgomery GI Bill
• Federal and State tuition assistance
• Retirement benefits for part-time service
• Low-cost life insurance (up to $400,000 in coverage)
• 401(k)-type savings plan
• Student Loan Repayment Program (up to $0,000, for existing loans)
• Health care benefits available
• VA home loans
• Bonuses, if applicable
• Most non-prior service candidates will earn between 200 and 250 per drill weekend, subject to change

• Military enlistment in the Army National Guard
• Must be at least a junior in high school, or have a high school diploma or a GED certificate
• Must be between the ages of 17 and 35
• Must be able to pass a physical exam and meet legal and moral standards
• Must meet citizenship requirements (see NATIONALGUARD.com for details)

Job DescriptionJob DescriptionCompany Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT)  to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
  • Servers (Windows/Linux), virtualization (VMware/Hyper-V)
  • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Qualifications

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s ).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing:
  • Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Experience

• Prior experience in a telecom or managed services provider (MSP)  environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan  – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance  – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program  – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts  – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
  • Servers (Windows/Linux), virtualization (VMware/Hyper-V)
  • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Qualifications:
Qualifications

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing:
  • Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.