108 Technology jobs in Monument

Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their thriving team in Colorado Springs, Colorado, US . In this role, you will be the primary point of contact for clients experiencing technical difficulties with our products and services. Your expertise will be crucial in diagnosing, troubleshooting, and resolving a wide range of hardware and software issues. This position demands a high level of technical acumen, excellent communication skills, and a genuine passion for helping customers. Responsibilities include providing timely and effective technical support via phone, email, and potentially live chat; documenting all support interactions and resolutions in a ticketing system; escalating complex issues to higher-level support or engineering teams when necessary; and contributing to the development of our knowledge base with solutions and troubleshooting guides. You will also be responsible for providing basic training to users on product functionality and best practices. The ideal candidate will have a proven ability to remain calm and professional under pressure, a strong aptitude for learning new technologies quickly, and a commitment to delivering exceptional customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is highly desirable. At least 2 years of experience in a technical support or helpdesk environment is required. Familiarity with networking concepts, operating systems (Windows and macOS), and common software applications is a must. Certifications such as CompTIA A+, Network+, or ITIL are a plus.

Our client seeks an experienced and dedicated Technical Support Lead to manage and mentor their customer support team in **Colorado Springs, Colorado, US**. This critical role is responsible for ensuring the timely and effective resolution of customer technical issues, maintaining high levels of customer satisfaction, and driving continuous improvement within the support operations. The ideal candidate will possess a strong technical aptitude, exceptional leadership qualities, and a proven track record in customer service and technical support management. Your responsibilities will include overseeing daily support operations, troubleshooting complex technical problems, developing and implementing support policies and procedures, and providing advanced technical assistance to both customers and support agents. You will also be responsible for training new support staff, monitoring team performance metrics, and escalating critical issues to the appropriate departments. A deep understanding of software, hardware, and network troubleshooting is essential. We are looking for a proactive problem-solver with excellent communication and interpersonal skills, capable of managing challenging customer interactions with professionalism and empathy. This is an excellent opportunity for a motivated individual looking to advance their career in a supportive and growth-oriented environment. You will be a key player in shaping the customer experience and ensuring the reliability of our products and services.

Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their growing team in Colorado Springs, Colorado, US . This hybrid role offers the flexibility to work both remotely and from our office, providing essential support to our diverse user base. You will be at the forefront of troubleshooting complex technical issues, ensuring user satisfaction and operational efficiency.

Key responsibilities include providing first- and second-level technical assistance via phone, email, and chat. You will diagnose and resolve hardware, software, and network problems, escalate issues to appropriate teams when necessary, and maintain accurate records of support interactions. This role also involves creating and updating technical documentation, knowledge base articles, and user guides to empower self-service solutions. Proactive monitoring of systems for potential issues and implementing preventative measures will also be a significant part of your duties.

The ideal candidate will have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. At least 2-3 years of experience in a technical support or helpdesk environment is essential. Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network troubleshooting principles is required. Excellent communication, problem-solving, and customer service skills are paramount. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is highly desirable. Candidates must demonstrate the ability to work independently and collaboratively in a hybrid setting, managing their time effectively between home and office environments in Colorado Springs, Colorado, US . A passion for technology and a commitment to providing outstanding support are key. You will be expected to attend occasional in-office team meetings and training sessions.

**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
Join our innovative Learning Strategy & Innovation team as a **Learning Technology Strategist!** In this role, you will drive the strategic adoption and optimization of learning technologies to enhance employee development and business performance. You will bring your expertise in LMS/LXPs, instructional design principles, and emerging AI-powered tools to create innovative learning solutions. Responsibilities include managing vendor relationships and influencing key vendor roadmaps, implementing agile methodologies, and collaborating with stakeholders to ensure our learning solutions are aligned with business objectives and deliver a measurable impact through data-driven evaluation. Your strong communication, problem-solving, and stakeholder management skills will be crucial to your success.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.
Relocation assistance is available for this position.
**What you'll do:**
+ Consults with business leaders and HR business partners to assess capability gaps, and recommend learning interventions and up-skilling plans that align with organizational goals
+ Designs and implements learning solutions that can be effectively scaled to enhance workforce proficiency across the organization
+ Leads the design and development of comprehensive learning experiences using instructional design principles, learner-centered methods and modalities
+ Transforms learning experiences by strategically curating high-impact content from both internal and external resources, creating personalized and efficient learning pathways that drive measurable skill development
+ Drives learning innovation by expertly leveraging modern learning technologies, including LMS, LXP, AI-powered search, and collaborative platforms, to create scalable and engaging learning experiences that maximize employee reach and impact
+ Leads cross-functional teams, partnering with Subject Matter Experts (SMEs), instructional designers, and technology specialists, to architect and deliver impactful learning solutions that address critical business challenges and achieve strategic goals
+ Champions a data-driven approach to learning, rigorously measuring program effectiveness through KPIs and diverse evaluation methodologies, to continuously optimize learning initiatives and ensure alignment with evolving business needs and performance objectives
+ Provides coaching and mentoring to other team members in the development and delivery of their work product
+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
**What you have:**
+ Bachelor's degree; 4 years of related experience(in addition to the minimum years of experience required) may be substituted in lieu of degree
+ 8+ years of progressive experience in Learning & Development, instructional design, or learning consulting roles, with a proven track record of driving measurable business impact through innovative learning solutions
+ Demonstrated expertise in consultative engagement with stakeholders, effectively translating complex business challenges into comprehensive learning strategies
+ Extensive experience with curating and organizing digital content ecosystems
+ Expert fluency in a broad range of learning platforms and tools, such as LMSs (e.g., Workday, Cornerstone), LXPs (e.g., Degreed, EdCast), authoring tools (e.g., Articulate, Rise), and collaboration tools (e.g., Miro, MS Teams)
+ Deep understanding of adult learning theory, learning science, and agile design methodologies
+ Demonstrated expertise in navigating complex organizational structures and drive results through collaboration and persuasion
**What sets you apart:**
+ Learning technology acumen and expertise (WorkDay, Percipio, etc)
+ Experience managing vendor relationships within the learning space
+ Experience leading learning technology implementations
+ US military experience through military service or a military spouse/domestic partner
**Compensation range:** The salary range for this position is: $114,080- $218,030 **.**
**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection ( here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Our client, a leading educational institution in **Colorado Springs, Colorado, US**, is seeking a highly skilled and experienced Senior Educational Technology Specialist. This role is instrumental in supporting and enhancing the integration of technology into teaching and learning environments. The ideal candidate will have a deep understanding of various educational technologies, learning management systems (LMS), and pedagogical best practices for technology integration. You will be responsible for providing expert consultation, technical support, and training to faculty, staff, and students, ensuring the effective utilization of digital tools to foster engaging and productive learning experiences. This hybrid role offers the chance to blend on-site collaboration with remote work flexibility.

Responsibilities:

• Provide expert guidance and support on the selection, implementation, and utilization of educational technologies.
• Administer and manage the institution's Learning Management System (LMS), including user support, content integration, and troubleshooting.
• Develop and deliver training sessions and workshops for faculty and staff on effective use of educational technologies and pedagogical strategies.
• Collaborate with departments to design and implement technology-enhanced learning solutions.
• Stay abreast of emerging trends and best practices in educational technology and digital learning.
• Troubleshoot technical issues related to educational software, hardware, and network connectivity.
• Create documentation, guides, and tutorials to support users of educational technologies.
• Assist in the evaluation and adoption of new educational technologies.
• Support online and blended learning initiatives, ensuring a seamless user experience.
• Contribute to strategic planning for the integration of technology in the curriculum.

Qualifications:

• Master's degree in Educational Technology, Information Science, Computer Science, or a related field.
• Minimum of 6 years of experience in educational technology support, administration, or integration within an academic setting.
• Proven expertise in managing and supporting Learning Management Systems (e.g., Canvas, Blackboard, Moodle).
• Strong understanding of pedagogical principles and their application in technology-enhanced learning.
• Experience with a variety of educational software and hardware, including presentation tools, collaboration platforms, and multimedia equipment.
• Excellent technical troubleshooting skills.
• Strong presentation, training, and communication skills, with the ability to explain technical concepts to diverse audiences.
• Project management skills and the ability to manage multiple initiatives.
• Experience with accessibility standards (e.g., WCAG) in digital content is a plus.
• Ability to work independently and collaboratively in a hybrid work environment.

This hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to shape the technological landscape of education. Join our dedicated team and make a difference in the learning journey of our students.

A premier recruitment consultancy firm, renowned for its expertise in placing top-tier technology talent, is seeking an experienced Senior Recruitment Consultant for their growing practice in **Colorado Springs, Colorado, US**. This is a fantastic opportunity for a driven and ambitious individual to leverage their recruitment skills and industry knowledge to build and manage client relationships, source high-caliber candidates, and achieve ambitious placement targets. The role demands a strategic approach to talent acquisition within the competitive technology sector.

Key responsibilities include developing and executing recruitment strategies for a diverse portfolio of clients, ranging from startups to established enterprises. You will be responsible for full-cycle recruitment, including client needs analysis, job brief creation, candidate sourcing (utilizing advanced search techniques, networking, and database management), screening, interviewing, and managing the offer negotiation process. Building and nurturing a strong network of technology professionals and maintaining a deep understanding of market trends, salary benchmarks, and skill demands within the tech industry are crucial. You will also mentor junior consultants, contribute to business development efforts, and represent the company at industry events.

The ideal candidate will have a Bachelor's degree, preferably in Business, Human Resources, or a related field, coupled with a minimum of 5 years of proven success in recruitment, specifically within the technology sector. Demonstrable experience in executive search and placing niche technology roles (e.g., AI/ML, cybersecurity, cloud computing, software development) is essential. Exceptional communication, negotiation, and interpersonal skills are required, along with a strong business acumen and a results-oriented mindset. Experience with various Applicant Tracking Systems (ATS) is a must. This is a remote-first role, offering the flexibility to work from anywhere, but with a strong connection to our **Colorado Springs, Colorado, US** operations. You will be expected to occasionally travel for client meetings or team events as needed.

Our leading recruitment consultancy is seeking an accomplished Executive Recruitment Partner specializing in the technology sector for their Colorado Springs, Colorado, US office. This is a highly strategic and client-facing role responsible for managing end-to-end executive search engagements for critical leadership positions within fast-growing tech companies. You will be instrumental in identifying, engaging, and assessing top-tier talent for C-suite, VP, and Director-level roles. Your responsibilities will include developing detailed search strategies, building robust candidate pipelines through extensive networking and market intelligence, conducting in-depth behavioral and competency-based interviews, and presenting compelling candidate shortlists to clients. This role requires a sophisticated understanding of the technology landscape, including emerging trends, key players, and talent dynamics. You will build and nurture strong relationships with clients, acting as a trusted advisor on talent acquisition strategies. The ideal candidate possesses exceptional communication, negotiation, and influencing skills, coupled with a proven track record in executive search, ideally within the technology domain. A strong network within the tech industry is a significant asset. You will be responsible for managing multiple search projects concurrently, ensuring timely and successful placements while upholding the highest standards of quality and client service. This position offers a challenging and rewarding career path for a results-driven recruitment professional. You will work within a collaborative team environment, contributing to the firm's growth and reputation. If you are passionate about connecting exceptional talent with leading organizations and thrive in a fast-paced, high-stakes recruitment environment, this opportunity is ideal for you.

Our client, a prestigious recruitment consultancy, is looking for a highly motivated and successful Senior Recruitment Consultant to join their thriving Technology practice. This role is based in **Colorado Springs, Colorado, US**, and requires a dedicated professional to manage the full recruitment lifecycle for key clients within the tech sector. You will be responsible for building and nurturing strong relationships with both clients and candidates, understanding intricate hiring needs, and sourcing top-tier talent for a variety of roles including software engineering, data science, cybersecurity, and IT leadership. The successful candidate will possess exceptional sales acumen, a deep understanding of the technology job market, and a passion for connecting great people with great opportunities.

Key Responsibilities:

• Managing and growing a portfolio of technology clients, understanding their unique hiring requirements and company culture.
• Sourcing, screening, and interviewing high-caliber candidates for technology positions using advanced recruitment techniques.
• Developing and executing effective recruitment strategies to attract passive and active job seekers.
• Building and maintaining a strong pipeline of qualified candidates through networking, referrals, and database management.
• Negotiating offers and managing the hiring process through to successful placement.
• Providing expert market insights and salary guidance to clients.
• Collaborating with marketing teams to develop compelling job descriptions and employer branding initiatives.
• Achieving and exceeding agreed-upon recruitment targets and key performance indicators (KPIs).
• Mentoring and coaching junior members of the recruitment team.
• Staying informed about industry trends, new technologies, and the competitive talent landscape.

This is an excellent opportunity for a driven recruitment professional seeking to advance their career in a dynamic and rewarding environment. A proven track record in recruitment, particularly within the technology sector, is essential. Strong interpersonal, negotiation, and communication skills are a must. A Bachelor's degree in a related field is preferred.

Our client is seeking a highly experienced and results-oriented Senior Project Manager to lead complex technology initiatives in Colorado Springs, Colorado, US . This role requires a seasoned professional with a proven track record of successfully delivering large-scale software development, IT infrastructure, or digital transformation projects on time and within budget. You will be responsible for planning, executing, and closing projects, managing cross-functional teams, mitigating risks, and ensuring clear communication with all stakeholders. The ideal candidate possesses strong leadership, organizational, and communication skills, along with a deep understanding of project management methodologies (Agile, Waterfall). This hybrid role offers a blend of in-office collaboration and remote flexibility.

Responsibilities:

• Lead the planning, execution, and delivery of complex technology projects from initiation to closure.
• Define project scope, goals, deliverables, and success criteria in collaboration with senior management and stakeholders.
• Develop and manage detailed project plans, including timelines, resources, and budgets.
• Assemble and lead project teams, assigning tasks and responsibilities, and fostering a collaborative environment.
• Identify, assess, and manage project risks and issues, developing mitigation strategies.
• Track project progress, manage changes, and provide regular status reports to stakeholders.
• Ensure adherence to project management best practices and company standards.
• Facilitate effective communication and collaboration among project team members and stakeholders.
• Manage vendor relationships and contracts as required for project delivery.
• Conduct post-project evaluations and lessons learned sessions to improve future project outcomes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master's degree preferred.
• 7+ years of experience in project management, with a significant focus on technology projects.
• Proven experience managing projects using Agile (Scrum, Kanban) and Waterfall methodologies.
• PMP or similar project management certification (e.g., CSM, PRINCE2) is highly desirable.
• Strong understanding of the software development lifecycle (SDLC) and IT infrastructure.
• Excellent leadership, team management, and motivational skills.
• Exceptional organizational, time management, and problem-solving abilities.
• Outstanding written and verbal communication and presentation skills.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Experience with project management software (e.g., Jira, Asana, Microsoft Project).
• Proficiency in risk management and change control processes.

Join a forward-thinking organization that is investing in technology and innovation. This is an excellent opportunity to lead impactful projects and drive strategic initiatives.