22 Technology jobs in Newburyport

About Us

Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportunity for our employees, clients, and communities. We provide expert accounting and advisory services across several industries. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. BNN's culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service.

About the Position

If you're looking for a rewarding opportunity in a professional atmosphere with immense positivity, incredible talent, and exciting potential, then Baker Newman Noyes is the place for you. The BTA Senior participates in all phases of business and technology advisory consulting projects for companies in a variety of industries. The emphasis and focus of your work will be on delivery of process re-design, systems selection and implementation, project management, and resource organizational work.

Competencies and Position Requirements

• Delivers work specific to system selection and system implementation (ERP), project management, process re-design and governance across industries
• Adept at building internal and external relationships with a focus on outstanding client service
• Gathers information through client interviews
• Researches and presents industry-specific best practices and regulatory and compliance guidance to BTA management team
• Creates and maintains client project plans updating all timing, responsible parties, completion dates, and tasks
• Maintains work papers and drafts client deliverables
• Exceptional planning and organizational capabilities and effective written and oral communication skills
• Leads staff on engagements and regularly communicates with management on progress and issues of engagement
• Demonstrates thorough understanding of governance, information technology, and operational processes
• Demonstrates creativity and resourcefulness in resolving problems and preparing analyses
• Learns and participates in the business development efforts
• Intellectual curiosity and willingness to acquire new knowledge

Education and Qualifications

• Bachelor's degree in business, IT or related field required
• Generally 3 years of experience in providing business advisory services with a public accounting or professional services firm, preferably a large regional or national firm needed
• PMP, CISA, or CISSP other certificate preferred. If certification not in place, must be committed to getting one of the listed or similar certifications

Work Environment

• Frequent regional travel (approximately 50%) to client sites in Northern New England
• Ability to work a flexible schedule based on business needs
• Hybrid work option
• Supportive and collaborative culture

BNN strongly believes in maintaining a healthy balance between work and personal life. We support this through a variety of benefits, including:

• 20 paid days off, 5 sick days, and 11 paid holidays
• 6-week paid parental leave
• Health, Dental, Pet, Vision, Disability and Life Insurances
• 401(k) Plan with company match
• Profit Sharing Plan
• Competitive CPA reimbursement and bonus incentive program
• Business-casual office environment

Baker Newman Noyes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Salary:
$96,000.00 - $132,000.00
Location:
Gloucester,MA
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Job Summary:**
The Automation & Technology Solution Engineer will lead the design, integration, and deployment of advanced automation systems for Applied Materials' centralized warehouse. This role ensures scalable, efficient, and cost-effective solutions that align with the company's long-term growth strategy and operational excellence goals.
**Key Responsibilities:**
+ Architect and implement automation solutions for warehouse operations.
+ Collaborate cross-functionally with IT, logistics, manufacturing, and customer service teams.
+ Provide ongoing support and maintenance for deployed systems.
+ Advance automation with Smart Vision and RFID-based transactions.
+ Establish quality metrics at automated audit stations to drive operational excellence.
+ Train staff on new technologies and ensure compliance with safety and operational standards.
+ Manage SAP and automation roadmaps, prioritizing high-value programs.
+ Lead medium to large-scale projects, ensuring alignment with scope, timeline, and budget.
+ Ensure adherence to GIS project management, change control, and service standards.
**Functional & Business Expertise:**
+ Deep knowledge of automation technologies and SAP integration.
+ Ability to interpret business challenges and recommend best practices.
+ Experience in managing cross-functional teams and complex technical projects.
+ Strong problem-solving and analytical skills to develop innovative solutions.
+ Bachelor's degree in Industrial Engineering, Automation, or a related field.
+ Proven experience in warehouse automation and systems integration.
+ Proficiency with automation technologies, robotics, and control systems.
+ Strong understanding of warehouse operations, processes, and optimization.
+ Experience with programming languages relevant to automation (e.g., Python, PLC programming, ).
+ Software Knowledge: CAD, SmartSheet, Tableau, Excel, Minitab/JMP, SAP, Creo, Visio
+ Excellent problem-solving skills and attention to detail.
+ Ability to work collaboratively with operations and engineering teams
+ Six Sigma Certification: Green Belt or Black Belt
**Impact & Interpersonal Skills:**
+ Influences operational and customer outcomes through automation strategy.
+ Communicates complex concepts and negotiates across teams and stakeholders.
+ Viewed as a consultant and technical leader by internal and external partners.
**Objectives:**
+ Support Future Growth: Ensure automation systems are scalable for increased volume and complexity.
+ Reduce Non-Value-Added Activities: Automate repetitive tasks to boost efficiency.
+ Drive Down Operational Costs: Minimize labor and error-related costs through automation.
**Benefits:**
+ Increased operational efficiency and reduced cycle times.
+ Significant cost savings through labor optimization and error reduction.
+ Scalable systems that support business expansion.
+ Enhanced customer satisfaction via faster, more accurate order processing.
**Functional Knowledge**
+ Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
**Business Expertise**
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
**Leadership**
+ Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
**Problem Solving**
+ Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
**Impact**
+ Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
**Interpersonal Skills**
+ Explains difficult or sensitive information; works to build consensus
**Experience Required:**
4-7 years
**Education:**
Bachelor's Degree in Engineering, Computer Science, or related field
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site ( accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Banking
- Business Operations
- IT Support
- Investment Operations
- Project Management
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

PandoLogic. Category:General, Location:Lynn, MA-01905

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Banking
- Business Operations
- IT Support
- Investment Operations
- Project Management
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

PandoLogic. Category:General, Location:Lynn, MA-01905

**Introduction**
IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
* IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
The InfoSphere Optim Technical Support engineer:
* Provides technical support assistance to customers using problem determination/problem source identification skills.
* Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicates action plans to the customer or IBM representative as appropriate.
* Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
* May provide training for and mentor others on the team.
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Documents problem solutions within the company knowledge base.
* Manages requests and priorities daily.
* This job can be performed anywhere in the United States.
*
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Strong communication skills to interact withenterprise customers, understand their issues, and guide them to resolution.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Ability todocument findings, create knowledge base articles, and contribute totechnical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
**Required technical and professional expertise**
* Over 5-6 years of hands-on experience and deep understanding of Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS).
* Experience in Database Management systems and tools
* Technical ability to analyze and resolve issues related to these products
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification.
* Ability to debug in Java, C/C++, or scripting languages
* Familiarity with database backends (DB2, Oracle, SQL Server).
* Ability to investigate configuration related issues and resolve accordingly.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Master's degree in information technology
At least 1 year experience in Technical Support
Experience with Optim Archive, Data Privacy or Test Data Management.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Join our Stevie Award Winning Team at HUB International!**
When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America.
We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
We currently have an opportunity for a Technical Support Associate.
**Overview:**
Responsible for providing technical assistance and workflow support to the Commercial Service, Marketing and Production team.
**Responsibilities:**
Responsibilities may include all or some or the following:
+ Support production and account managers with proposals and policy summaries.
+ Enter data as required by insurance company automation systems.
+ Handle correspondence and the clerical processing of accounts including applications, attachment processes, pre-renewal data collections and agency management system input.
+ Process certificate of insurance requests which cannot be forwarded to the certificate processing team.
+ Obtain and provide account managers, producers and marketing loss reports from our insurance carriers.
+ Process quotations and binders for Workers Compensation Pool business and Flood Insurance for Commercial Lines clients
+ Maintain cancellation/reinstatement system for commercial accounts.
+ Responsible for the invoicing of commercial policies.
+ Policy checking and endorsement processing of automobile and workers compensation insurance policies.
+ Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.
+ Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
+ Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
+ Other responsibilities as assigned by Manager.
**Qualifications:**
+ Work experience within an office environment
+ Ability to obtain a Property and Casualty license after hire.
+ Experience automated systems and Microsoft Office products.
+ Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
The expected pay range for this position is $20.00 an hour to $28.25 an hour and will be impacted by factors such as the successful candidate's skills, experience, and work location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and commissions for some positions.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

Scope of Position

Watts Water Technologies, a top global provider of water solutions, seeks an experienced Applications Engineering and Tech Support Manager to lead our dynamic team. This role will play a critical role in ensuring the successful support for quotations of our configured products in the water sector, such as ACVs, HVAC, floor heating, and others. Your technical knowledge will also be leading the technical support team for the configured products and other core Watts product lines. Your expertise in mechanical engineering, combined with your leadership skills, will drive growth, efficiency, and exceptional customer experiences.

This position is responsible for the supervision of the technical customer support team and application engineers.

This position reports to the Director of Commercial Operations.

Primary Job Duties and Responsibilities

Team Leadership:

• Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals.

• Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution.

Product Configuration and Customization:

• Leverage your mechanical engineering background to understand and configure our water sector products according to customer requirements.

• Ensure accurate and efficient customization of our solutions, meeting client specifications while maintaining quality standards.

Customer Interaction:

• Engage directly with customers to understand their needs, provide technical guidance, and address any inquiries or concerns.

• Build strong relationships with clients, ensuring their satisfaction throughout the project lifecycle.

Efficiency and Process Improvement:

• Optimize processes related to product configuration, deployment, and support.

• Implement best practices to enhance efficiency, reduce lead times, and improve overall customer experience.

Quality Assurance and Compliance:

• Oversee quality control processes, ensuring that configured products meet industry standards and regulatory requirements.

• Collaborate with engineering teams to resolve any technical issues promptly.

Project Management:

• Coordinate project timelines, budgets, and resources to meet deadlines.

• Monitor progress, identify risks, and implement corrective actions as needed.

Required Qualifications

• Bachelor's degree in Mechanical Engineering or related field. A master’s degree is a plus.

• 7+ years of experience in applications engineering, with a track record of successful project management.

• 2+ years of leadership experience and team management skills.

• Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems

• Excellent communication and interpersonal skills to communicate to C-level executives.

• Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.

• Experience in customer-facing roles and a strong customer-focused mindset.

• Experience with CPQ or quotations processes, concepts, tools, and technologies; SAP ideal.

• Knowledge of PowerBI and/or Excel for data analytics

• Ability to adapt to a hybrid work environment.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the No. Andover location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Pay Range:

The expected salary range for this position is $129,000-152,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

#LI (Hybrid)

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience

• Comprehensive medical and dental coverage, retirement benefits

• Family building benefits, including paid maternity/paternity leave

• 10 paid holidays and Paid Time Off

• Continued professional development opportunities and educational reimbursement

• Additional perks such as fitness reimbursements and employee discount programs

• Learn more about our benefit offerings here:

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

**Introduction**
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager OnDemand Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
This job can be performed anywhere in the United States.
Your responsibilities
* Provide technical support assistance to customers using problem determination/problem source identification skills.
* Communicate action plans to the customer or IBM representative as appropriate.
* Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
* Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
* Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
* Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
* Recommend and implement new or improvements to existing technical support tools, procedures and processes.
* Contribute to department attainment of organizational objectives and high customer satisfaction.
* Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
* May provide training for and mentorship for others on the team.
* Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
* Ability to document findings, create knowledge base articles, and contribute to support tooling.
**Required technical and professional expertise**
* Over 5 years of hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).
* Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.
* Experience in CMOD performance tuning and capacity planning.
* Knowledge of CMOD indexing, retrieval, and archival processes.
* Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification.
* Experience with CMOD exits, user exits, and customizations.
* Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
* Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
* Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
* Knowledge of LDAP
* At least 1 year experience in Technical Support
* Experience with CMOD on Cloud or hybrid deployments.
* Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
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