9 Technology jobs in Panama City

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue.
• Establish and maintain data in the 1 AF/A6 error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Ensure 100% non-IT requests are properly routed to appropriate support
• organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• Review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tiers One and Two support for AFFOR IT requests and resolve technology issues in an expedient manner. AFFOR requires support for approximately 500 Network Users, 1,000 NIPR/SIPR workstations, 1,000 VoiP and VoSiP phones and 200 printers.

Responsibilities

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue.
• Establish and maintain data in the 1 AF/A6 error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Ensure 100% non-IT requests are properly routed to appropriate support
• organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• Review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tiers One and Two support for AFFOR IT requests and resolve technology issues in an expedient manner. AFFOR requires support for approximately 500 Network Users, 1,000 NIPR/SIPR workstations, 1,000 VoiP and VoSiP phones and 200 printers.

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue.
• Establish and maintain data in the 1 AF/A6 error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Ensure 100% non-IT requests are properly routed to appropriate support
• organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• Review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.

Necessary Skills and Knowledge:

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

The Information Technology Specialist shall provide Tier Two support for the 101 ACOMS IT requests and resolve technology issues in an expedient manner. This capability shall provide support to 1 AF Executive Communications (EXEC COMMS) and the 601 AOC. The EXEC COMMS section provides IT Support to fifty (50) Senior 1 AF personnel. The 601 AOC requires support for approximately 100 NIPR/SIPR workstations, 20 printers, 100 VoIP/VoSIP phones and 60 mobile devices.

Responsibilities

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 101 ACOMS management and the COR no later than seven days of the event or issue.
• Shall establish and maintain data in the 101 ACOMS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Shall engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Shall ensure 100% non-IT requests are properly routed to appropriate support organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• CSTs shall review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.
• Provide a full range of hands-on IT-related support functions.
• Shall be responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
• Shall configure, install, and troubleshoot approved laptops, desktops, printers, network-connected copiers, scanners, and other office IT equipment.
• Shall configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
• Shall maintain and upgrade software elements, including the OS. IAW government regulations.
• Shall troubleshoot software and hardware issues.
• Shall troubleshoot configuration problems.
• Shall assist users with application usage questions and concerns.
• Shall escalate hardware repair/replacement issues to 101 ACOMS representatives within 12 hours, if applicable.
• Shall report to the 101 ACOMS representative weekly, as specified by the government, on all performance expectations.
• Shall maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
• Shall have the capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General).
• Shall meet these performance expectations:
• Route and/or assign trouble tickets within 2 hours the next business day.
• Complete assigned incident tickets no later than 15 days after creation.
• Escalate, within 24 hours, all tickets that will breach 15 days from creation.
• Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.

Qualifications

Necessary Skills and Knowledge:

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 101 ACOMS management and the COR no later than seven days of the event or issue.
• Shall establish and maintain data in the 101 ACOMS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Shall engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Shall ensure 100% non-IT requests are properly routed to appropriate support organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• CSTs shall review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.
• Provide a full range of hands-on IT-related support functions.
• Shall be responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
• Shall configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
• Shall configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
• Maintain and upgrade software elements, including the OS. IAW government regulations.
• Shall troubleshoot software and hardware issues.
• Shall troubleshoot configuration problems.
• Assist users with application usage questions and concerns.
• Shall escalate hardware repair/replacement issues to 101 ACOMS representatives within 12 hours, if applicable.
• Shall report to the 101 ACOMS representative weekly, as specified by the government, on all performance expectations.
• Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
• Shall have the capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General)
• Shall meet these performance expectations:
  • Route and/or assign trouble tickets within 2 hours the next business day.
  • Complete assigned incident tickets no later than 15 days after creation.
  • Escalate, within 24 hours, all tickets that will breach 15 days from creation.
  • Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tier Two support for the 101 ACOMS IT requests and resolve technology issues in an expedient manner. This capability shall provide support to 1 AF Executive Communications (EXEC COMMS) and the 601 AOC. The EXEC COMMS section provides IT Support to fifty (50) Senior 1 AF personnel. The 601 AOC requires support for approximately 100 NIPR/SIPR workstations, 20 printers, 100 VoiP/VoSiP phones and 60 mobile devices.

Responsibilities

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 101 ACOMS management and the COR no later than seven days of the event or issue.
• Shall establish and maintain data in the 101 ACOMS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Shall engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Shall ensure 100% non-IT requests are properly routed to appropriate support organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• CSTs shall review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.
• Provide a full range of hands-on IT-related support functions.
• Shall be responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
• Shall configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
• Shall configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
• Maintain and upgrade software elements, including the OS. IAW government regulations.
• Shall troubleshoot software and hardware issues.
• Shall troubleshoot configuration problems.
• Assist users with application usage questions and concerns.
• Shall escalate hardware repair/replacement issues to 101 ACOMS representatives within 12 hours, if applicable.
• Shall report to the 101 ACOMS representative weekly, as specified by the government, on all performance expectations.
• Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
• Shall have the capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General)
• Shall meet these performance expectations:
  • Route and/or assign trouble tickets within 2 hours the next business day.
  • Complete assigned incident tickets no later than 15 days after creation.
  • Escalate, within 24 hours, all tickets that will breach 15 days from creation.
  • Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

AVIAN is looking for an experienced and talented IT Specialist to support our customer in Panama City Beach, Florida. At AVIAN (pronounced *a-v-yin*) we believe in the extraordinary potential of every individual. As an employee owner at AVIAN, you will find that we have cultivated an employee-first mentality. By prioritizing talent over experience, we ensure that every hire we make is as unique as the position that they will be filling.

Here on our team, we embrace new challenges and focus on continuous learning which fosters growth mindsets in all our employee owners; whether you are joining the workforce for the very first time or if you're a seasoned professionals who has their eyes set on retirement.

Our commitment to providing our customers and employees with an unmatched experience sets us apart. We believe that every team member has a stake in the success of AVIAN, and we strive to ensure that each member of our team knows that their contributions matter. You can be sure as an employee owner you will celebrate both your individual and our collective triumphs.

Taking care of each other is a cornerstone of the AVIAN philosophy. Being part of the AVIAN team means being part of a team that takes pride in being expansive in our community because our impact doesn't stop in the workplace. We actively engage in community initiatives, empowering our employees to make a meaningful difference.

We believe that employee investment shouldn't be a one-way street, so we offer benefits that normalize balancing mental wellness and family time with work responsibilities. From Flexible Time Off to Wellness Reimbursements we want all our team members to achieve the highest levels of life/work balance.

AVIAN - where creative, talented minds flourish, and where proactive, productive, proficient professionals feel valued.

Data Management & Transfers

• Locate and retrieve mission data sets (50-300GB each), ensuring successful transfers and proper documentation.

• Maintain and improve the Q20 data archive machine (64+ TB capacity).

• Promote and implement strong data hygiene and organizational practices.

• System & Hardware Maintenance

  • Install, configure, and perform basic maintenance on hardware components (RAM, GPU, storage, etc.).

  • Provide troubleshooting support for computer hardware and peripheral issues.

  • Recommend hardware specifications based on evolving technical needs.

• Software & Terminal Operations

  • Install and test software using Windows PowerShell/CMD and Linux terminal, following SOPs.

  • Collaborate with developers on software deliveries and testing.

  • Support Q20 testing tasks and script execution.

• Cybersecurity & Compliance

  • Work with the IA team on cybersecurity scans and system access compliance.

  • Understand and apply data classification guidelines.

  • Implement and support security protocols and vulnerability scans.

• IT Administration

  • Ship, receive, and inventory hardware and data drives.

  • Assist with purchase recommendations for small hardware items (e.g., cables, peripherals).

  • Support tracking and documentation efforts (e.g., ITPR, 1149).

• Technical Support

  • Provide in-person and remote support to end-users, particularly in MCM USV and LCS environments.

  • Manage user accounts and access permissions.

  • Create and maintain SOPs and other system documentation.

• Continuous Improvement

  • Stay informed on emerging technologies and apply improvements to tools and workflows.

  • Contribute to the implementation of new systems (e.g., iPMA, GATR, NSAM).

Required Experience:

• Foundational Technical Knowledge

  • Comfortable with both Windows and Linux file systems.

  • Basic understanding of terminal commands and scripting (PowerShell, Bash, etc.).

  • Familiar with system interoperability challenges in multi-network systems.

• Hardware Familiarity

  • Understanding of internal computer components and maintenance procedures.

  • Knowledge of data transfer protocols and hardware configurations (e.g., SSD, NVME, RAID, USB vs Ethernet).

• Software Skills

  • Basic programming experience (e.g., Python, C++, R, MATLAB, Visual Basic).

  • Familiar with version control systems (e.g., Git, Subversion).

• Essential Soft Skills

  • Strong problem-solving and communication skills.

  • High adaptability to dynamic environments and emerging tools.

  • Excellent customer service and organizational skills.

  • Ability to work respectfully within a structured chain of command.

Desired Experience:

• Experience with Red Hat Enterprise Linux (RHEL) and VxWorks.

• Understanding of server/database environments and storage infrastructure.

• Awareness of commercial hardware trends and ability to make informed upgrade recommendations.

• Familiarity with IA scan procedures and documentation protocols.

Other Requirements:

• Must be able to obtain and maintain a Department of Defense security clearance.
• Due to the sensitivity of customer-related requirements, U.S. Citizenship is required.
• This position has an on-site requirement in Panama City Beach, Florida and is not eligible for remote/hybrid candidates at this time.

At AVIAN, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. Our health and wellness benefits include medical, dental, and vision coverage, along with telemedicine services and a TRICARE supplement for veterans. Financially, we provide flexible spending accounts (FSA), a 401(k) plan with company contributions, and an employee stock ownership plan (ESOP). Additional perks like wellness reimbursements and referral bonuses are also available.

For insurance protection, we offer basic life insurance, accidental death and dismemberment (AD&D) coverage, disability benefits, and AFLAC supplemental insurance. In terms of life, work, and family, we provide flexible time off, paid sick leave, maternity and bonding leave, and military training leave. Tuition reimbursement and professional development opportunities are available to help you grow. We also offer pet insurance, identity protection, and life assistance programs. At AVIAN, we prioritize a balanced, supportive environment that allows you to thrive both personally and professionally.

AVIAN is a service-based organization. As an equal opportunity employer, our policy of business is to seek the most qualified candidate for each talent opportunity without regard to race, creed, color, sex, age, religious belief, marital status, national origin, ancestry, sexual preference, physical or mental handicap, lawful political affiliation or veteran's status.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tier Two support for the 101 ACOMS IT requests and resolve technology issues in an expedient manner. This capability shall provide support to 1 AF Executive Communications (EXEC COMMS) and the 601 AOC. The EXEC COMMS section provides IT Support to fifty (50) Senior 1 AF personnel. The 601 AOC requires support for approximately 100 NIPR/SIPR workstations, 20 printers, 100 VoiP/VoSiP phones and 60 mobile devices.

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 101 ACOMS management and the COR no later than seven days of the event or issue.
• Shall establish and maintain data in the 101 ACOMS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Shall engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Shall ensure 100% non-IT requests are properly routed to appropriate support organizations.
• Shall support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• CSTs shall review user paperwork to 100% accuracy and submit to 101 ACOMS CFP for creation within 48 hours of initiation of new user documentation.
• Provide a full range of hands-on IT-related support functions.
• Shall be responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
• Shall configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
• Shall configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
• Maintain and upgrade software elements, including the OS. IAW government regulations.
• Shall troubleshoot software and hardware issues.
• Shall troubleshoot configuration problems.
• Assist users with application usage questions and concerns.
• Shall escalate hardware repair/replacement issues to 101 ACOMS representatives within 12 hours, if applicable.
• Shall report to the 101 ACOMS representative weekly, as specified by the government, on all performance expectations.
• Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
• Shall have the capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General)
• Shall meet these performance expectations:
  • Route and/or assign trouble tickets within 2 hours the next business day.
  • Complete assigned incident tickets no later than 15 days after creation.
  • Escalate, within 24 hours, all tickets that will breach 15 days from creation.
  • Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.

Necessary Skills and Knowledge:

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.