114 Technology jobs in Parkville

Information Technology Support

Job Details

Job Location

Linthicum MD Corporate - Linthicum, MD

Position Type

Full Time

Salary Range

$19.23 - $21.64 Hourly

Description

Information Technology (IT) Support Staff provides all desktop computing, hardware, software and peripherals support to all of our employees. The position requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.

Essential Job Functions:

Specific tasks will include, but are not limited to, the following:

• Troubleshoot all information technology issues, including software, hardware, and networking.

• Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.

• Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.

• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.

• Makes repairs and corrections on computer systems, hardware and software, and peripheral equipment where required.

• Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues.

• Assist in IT administrative tasks (backup and recovery and servers maintenance)

• Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.

• Support development and implementation of new projects and new hardware installations.

• Assist in Application administration such as creating/terminating users.

• This position may require occasional overtime and travel.

• The IT Support Staff is expected to maintain satisfactory attendance and report to work on time every day.

• Additional tasks as assigned.

Working Conditions Information:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Diversity and Inclusion:

At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.

The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.

Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards (

About the job Information Technology Specialist

Duties

• Serve as a Network Analyst on a U.S Army Cyber Protection Team (CPT) in the U.S. Army Cyber Protection Brigade (CPB) monitoring network security to enable cyber security operations.
• Analyze network architecture by installing, operating, maintaining, configuring, testing, and securing hardware and software-based routers, switches, firewalls, and various operating systems to enable network hardening recommendations.
• Provide expert technical support to enterprise-wide and local network technicians to identify and resolve cyber defense incidents.
• Interpret provided network diagrams, run local scanning software, and encompass sensor related data to create logical, physical, and persona-based diagrams utilized by the Cyber Protection Team during missions.
• Survey and evaluate network traffic, identify baselines to facilitate locating adverse network trends, anomalous traffic, or malicious cyberspace activity (MCA).
• Provide technical advice, guidance, and assistance on a wide range of complex cybersecurity issues and distribute information pertaining to cyber related threats impacting the Department of Defense Information Network (DoDIN).
• Develop Army and Department of Defense incident response and threat mitigation countermeasures, friendly network forces prioritization, and operational assessments.
• Defend and clear critical assets, Mission Relevant Terrain (MRT) or Key Terrain Cyber (KT-C) either remotely or by deploying to the affected location as needed.
• Coordinate with network owners, local network defenders, and Cyber Security Service Providers (CSSP) to develop methods for the timely and accurate reporting and implementation of defensive countermeasures.
• Assess the effectiveness of clearing and hardening actions by replicating threat intrusion actions to ensure vulnerabilities were mitigated.
• Attend meetings, video teleconferences, and working groups, which require routine and recurring access to Top Secret Sensitive Compartmented Information (SCI) materials, equipment, facilities, and programs.
  Requirements
  Conditions of Employment
  
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Incumbent must be able to obtain and maintain TOP SECRET eligibility with access to Sensitive Compartmented Information (SCI).
  • Appointment to this position is subject to a three-year probationary period unless the appointee has previously met the requirements.
  • Incumbent must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter according to Army Regulation 600-85, Alcohol and Drug Abuse Prevention and Control Program.
  • Incumbent must undergo and successfully complete an initial and periodic Counter-Intelligence Polygraph (CI Poly) examination with No Deception Indicated (NDI).
  • This position is classified as information technology access level Information Technology- I (Privileged User) and Sensitivity Matrix for Top Secret/Sensitive Compartmented Information (SCI), Tier 5.
  • Duties of this position may entail alternative work schedules (AWS) such as variable or MAXIFLEX, including extended shifts; 24/7 rotating shifts, nights, weekends, and/or holidays as required.
  • Incumbent may be subject to recall for urgent situations and/or working extended overtime in response to surge situations.
  • Temporary duty travel (TDY) may be required up to 30% annually. Travel may be within the contiguous United States (CONUS) or outside the continental United States (OCONUS).
  • Incumbent may be subject to extended temporary duty travel (TDY) during crisis situations to perform mission essential functions as determined by management, which may include deployment, immunizations, passport, and related requirements.
  • Temporary duty travel (TDY) may occur at austere or hazardous locations depending on mission.
  • This position is considered "Mission Essential".
  • In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
  • Incumbent may be required to carry a cellular telephone/Portable Electronic Device (PED) and maintain a working personal telephone at all times.
  • Incumbent is required to successfully complete all applicable preparation courses, training, and comply with the Career Management Field's training certification policy.
  • Incumbent must obtain and maintain Career Management Field's training certification policy for Army Job Qualification Record (JQR) Validation and Certification.
  • Incumbent must obtain and maintain appropriate certification compliance in accordance with Cyber Workforce Management Program (Department of Defense Directive 8140.01 and Department of Defense 8570.01-memorandum) within six months of hire.
  • Position is subject to situational or ad hoc telework. Telework agreement required.
  • This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 United States Code 1599f. Appointment to this position does not confer competitive status.
  Qualifications
  This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you’ll maintain, process, and troubleshoot military computer systems and operations. You’ll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U.S. Citizen Age: 17–34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential – whether you are looking to gain technical expertise, travel the world, or serve your community, the Army’s unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview

• • IT hardware procurement and management
  • IT licensing procurement and management
  • IT hardware lifecycle & asset disposalmanagement
  • Identify cost savings and process improvementopportunities
  • Hardware fleet audits and tracking
  • Audit and manage ISP, Voice, TV, software andother ITSM vendors
  • Perform PC hardware and software installation,configuration, and troubleshooting
  • Perform PC, laptop, and mobile device repair
  • Manage IT projects assigned by the IT Director
  • Collaborate with IT vendors to support IToperations
  • Serve as an escalation agent for the IT ServiceDesk
  • Assist in remote support and trouble-ticketescalations
  • Support the regional IT team as needed
  • Provide excellent customer service to end-users
  • Attend department/company meetings as assigned

• • Eitherhave completed courses or currently studying Computer Science, Cyber Security,Information Technology, Computer Information Systems, or similar curriculum
  • Holdor working towards CompTIA A+, Net+, and Sec+ certifications
  • ITService Desk experience preferred

• • Experiencemanaging Windows, iOS, Google devices and operating systems
  • Experiencewith Google Admin Console and Microsoft Endpoint Manager
  • Basicknowledge of printing and faxing technologies
  • Basicknowledge of TCP/IP networking
  • Abilityto organize and audit information and hardware in a structured fashion
  • Abilityto work in a fast-paced environment in a collaborative fashion
  • Abilityto adapt quickly to change
  • Abilityto handle confidential information
  • Abilityto portray professional appearance and attitude
  • Abilityto work cooperatively in a group setting
  • Abilityto lift and carry up to 30lbs

Augustine Talent Group provided pay range This range is provided by Augustine Talent Group. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $155,000.00/yr - $15,000.00/yr Direct message the job poster from Augustine Talent Group Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This role will lead efforts to improve incident and request management, elevate service quality, monitor ticket aging, and drive data-informed reporting and process improvement initiatives. This is a highly metrics-driven position focused on enhancing operational effectiveness across a global service environment. The Senior Manager will collaborate closely with the IT Service Director, the 24/7 IT Support Center, and regional IT leaders to ensure consistent, high-quality support delivery. Key Responsibilities: Vendor Oversight : Manage the performance and operations of the external 24/7 IT Support Center. Partner with supervisory staff to address escalations and ensure a strong customer experience. Service Management : Utilize tools like ServiceNow and Jira to manage service requests through their lifecycle. Ensure proper ticket documentation, escalation, and resolution while promoting ownership and accountability. Operational Efficiency : Monitor support activity and performance across teams. Focus on first-call resolution, ticket quality, and aging trends to drive continuous improvement. Reporting & Analytics : Analyze incident trends and service metrics. Generate actionable dashboards and reports to support IT leadership and team performance tracking. Systems Administration : Oversee intake and routing of service requests via cloud-based ACD systems, ServiceNow email intake, and customer portal workflows. Knowledge Management : Create and maintain a structured knowledge base, collaborating with technical teams to ensure content is accurate, timely, and accessible. Process & Policy Development : Contribute to the design and implementation of service delivery standards, policies, and best practices across the organization. Customer Advocacy : Act as a customer service champion, identifying opportunities for enhanced support and promoting collaboration across IT teams. Security Awareness : Enforce adherence to information security policies in all aspects of ticket handling and data management. Flexibility : Be available beyond standard hours for urgent or planned initiatives, as needed. Qualifications: Bachelor's degree or equivalent experience (advanced degree preferred) 8+ years of experience managing Level 1 and Level 2 IT support teams Strong background in call center operations, including ACD systems Expertise in ServiceNow and Jira (required) Skilled in performance reporting and operational analytics Prior experience in professional services or fast-paced environments is required Proven leadership skills, with 5+ years of team management experience Excellent communication and problem-solving abilities Demonstrated job stability and a track record of driving service excellence Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Professional Services Referrals increase your chances of interviewing at Augustine Talent Group by 2x Get notified about new Information Technology Services Manager jobs in Washington DC-Baltimore Area . Information Technology Operations Manager McLean, VA 100,000.00- 130,000.00 1 day ago Arlington, VA 147,000.00- 221,000.00 2 days ago Sterling, VA 130,355.00- 221,603.00 1 week ago Rockville, MD 100,000.00- 215,000.00 5 months ago Falls Church, VA 161,158.00- 210,450.00 3 days ago Washington DC-Baltimore Area 150,000.00- 175,000.00 1 week ago Business Operations Manager, IT Services - Global On-Premise Support Arlington, VA 104,100.00- 185,000.00 2 weeks ago Washington, DC 105,100.00- 231,100.00 3 months ago Washington, DC 90,300.00- 189,600.00 3 months ago Washington, DC 105,100.00- 231,100.00 3 months ago Chantilly, VA 105,100.00- 231,100.00 3 months ago Information Technology Customer Relations Manager Washington, DC 90,300.00- 189,600.00 4 months ago Data Center Operations Manager, DCC Communities Washington, DC 146,670.00- 249,330.00 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.

Summary This position is part of the Defense Media Activity. The incumbent will be responsible for IT security in support of DMA's Enterprise Mission Networks and Systems. Responsibilities As a Information Technology Specialist (INFOSEC) at the GS-2210-13 some of your typical work assignments may include: Directs and controls assigned Information Assurance (IA) services and provides specialized Information Security (IS)/IA services throughout the DMA enterprise. Develop and recommends broad policies governing services and long-range objectives for Information Assurance and Security service delivery. Ensures that DoD Component-owned or controlled DoD information systems are assessed for IA vulnerabilities on a regular basis, and that appropriate IA solutions to eliminate or otherwise mitigate identified vulnerabilities are implemented. Maintains day-to-day vulnerability compliance using Continuous Monitoring and Risk Scoring platform (CMRS) hosted at the Defense Information Systems Agency (DISA) using the Assured Compliance Assessment Solution (ACAS), Microsoft Endpoint Configuration Manager (MECM), DISA Security Technical Implementation Guides (STIGS), and other Commercial Off-the Shelf (COTS)/Government Off-the Shelf (GOTS) applications. Research technical capabilities of contractors, develop estimated costs, drafts technical requests for proposals, assesses capability of contract experts, and provides advice to the DMA Enterprise Architect on final selection. Participates, as needed, in interagency negotiations on IT contract support, project agreements and areas, financial viability of business projects, and methods for funding and cost sharing arrangements, as applicable. Coordinates with the Director, Mission Support, and DMA Chief Financial Officer (CFO) in resolving issues resulting from programming, budgeting, and funding requirements. Requirements Conditions of Employment Qualifications You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: Leading IT infrastructure, software and cloud projects from inception to completion. Planning and coordinating a wide range of activities designed to ensure and to protect IT systems, services, and capabilities. Monitoring and evaluating vulnerabilities of automated information systems to prevent, assess and resolve risks associated with firewalls and security policies. Analyzing and evaluating IT network systems performance, technology rollout planning and insertion using the least disruptive practices, cybersecurity principles, concepts and practices, programs, and issues of the Information System Security Management (ISSM) program area. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210 series. This position has an individual occupational requirement (IOR) which must be met in order to qualify for this position. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Substitution of education may not be used in lieu of specialized experience for this grade level. NOTE: All materials must be submitted by the closing date of the announcement. Additional Information Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements: Persons with Disabilities - Schedule A Special Hiring Authority for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities - Subpart F Males born after 12-31-59 must be registered or exempt from Selective Service (see The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. Selective Service Requirement: Please visit for more information. For more information, please visit Other Notes: Incumbent is required to submit a Financial Disclosure Statement, OGE- 450, Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500.7-R, Joint Ethics Regulation. This position has been identified as covered by DoD 8570.1-M, Information Assurance Workforce Improvement Program. As a condition of employment, the incumbent must obtain and/or hold IAM III certification(s) within 6 months of employment. Failure to maintain IAM III certification(s) and comply with background investigations may result in the termination of employment. DoD Cyber Work Role (CWR) Code: Primary CWR Code: 722 Proficiency Level: Advanced IT Privileged User: Yes Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).

Job Description

IT Program Manager

Overview

CBTS Enterprise IT Solutions Practice is expanding in the Baltimore, MD Area and in turn the search is on for a Professional IT Project / Program Manager. We are seeking a highly motivated individual with a passion for enhancing the workflow of our Information Technology Team. The successful candidate will facilitate planning events, resolve impediments and provide coaching in Agile methodologies. Additionally, the candidate will be involved in specific IT projects and will assist team leaders in their management. Experience in enterprise class project management tools is required and proficiency in Atlassian Jira and Confluence is desired.

This individual will join an Enterprise IT Solutions Organization based out of Middle River, Maryland and be expected to work onsite Monday to Friday.

Responsibilities

• Collaborate with IT team leads to load work into Jira.
• Monitor progress, identify and resolve work blockages.
• Remove barriers to ensure the smooth flow of work for the IT team.
• Leverage reporting tools.
• Coach the team in adopting Agile and Lean methodologies.
• Facilitate and participate in Scrum-based events such as project intake & sprint planning, demo days, and regular stand-up meetings.
• Gather stakeholders to assist with task acceptance criteria validation and verification.
• Support IT team leads in organization activities such a budget planning and procurement.
• Take a leading role in managing and coordinating specific IT initiatives and projects.
• Manage and maintain the IT portfolio.
• Manage project intake from other departments into IT.

Qualifications

• Bachelor’s degree.
• A strong affinity for teamwork.
• At least 5 years of relevant experience as a project manager, scrum master or business analyst.
• Working knowledge of Agile methodologies.
• Experience with Atlassian Jira and Confluence is .
• Proven track record of collaboration.
• Ability to combine conceptual thinking with a pragmatic approach.
• Analytical mindset with the ability to identify blocked work products.
• Proven track record in people and project management skills.
• Excellent documentation skills.
• Ability to work on high-complexity assignments with minimal instructions.
• Continuous learner with a natural curiosity for improving business processes and increasing the flow of work.
• Can do attitude with a desire to see projects through to acceptance with an eye towards continuous improvement and positive change.

CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to , , , , , or expression, , , , genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.