115 Technology jobs in Pikesville

Information Technology Support

Job Details

Job Location

Linthicum MD Corporate - Linthicum, MD

Position Type

Full Time

Salary Range

$19.23 - $21.64 Hourly

Description

Information Technology (IT) Support Staff provides all desktop computing, hardware, software and peripherals support to all of our employees. The position requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.

Essential Job Functions:

Specific tasks will include, but are not limited to, the following:

• Troubleshoot all information technology issues, including software, hardware, and networking.

• Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.

• Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.

• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.

• Makes repairs and corrections on computer systems, hardware and software, and peripheral equipment where required.

• Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues.

• Assist in IT administrative tasks (backup and recovery and servers maintenance)

• Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.

• Support development and implementation of new projects and new hardware installations.

• Assist in Application administration such as creating/terminating users.

• This position may require occasional overtime and travel.

• The IT Support Staff is expected to maintain satisfactory attendance and report to work on time every day.

• Additional tasks as assigned.

Working Conditions Information:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Diversity and Inclusion:

At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.

The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.

Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards (

About Our Company: Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) solutions with a commitment to ethics, expertise, and superior service. At DTI, we are at the forefront of delivering innovative solutions across the IT Digital Transformation, iGaming, and Public Utility sectors. Our mission is to empower our customers with innovative technology solutions that drive efficiency and growth. What We're Looking For: A motivated and innovative technology professional with a passion for digital transformation. Experienced in Utility applications and familiar with the latest advancements in technology. Eager to work in a collaborative environment and tackle challenging projects. What you'll do: Delmock Technologies, Inc. is seeking an Information Technology Architect to join our team and use advanced technologies to drive transformation in mission-critical services. As a key member of our technical team, you will architect solutions that incorporate AI, Machine Learning, IoT, ArcGIS, RPA, and multi-cloud environments. You will be instrumental in shaping our enterprise architecture, collaborating with both business and technical teams, and ensuring that systems meet business requirements, performance, and security standards. Location: This is a Hybrid role, based out of Laurel, Maryland 20707. Responsibilities: Implements and maintains policies regarding standards, guidelines, and technology stack selection. Offers expertise in contemporary principles and practices of architecture data management systems. Provides guidance on large system designs and data modeling in the information management field. Offers expertise in modeling and organizing information to support projects or information architectures. Guides on data and process modeling strategies. Focuses on transitioning from legacy to modern systems, emphasizing information flows, data exchange, and standardizing data translation services. Offers insight into future technology planning to align with business needs and prevent inefficiencies. Contributes technical input to the Commission's digital roadmap and cloud initiatives, aligning with new and existing legacy applications. Minimum Requirements: Education: Bachelor's Degree from an accredited college or university with a major in Engineering, Computer Science, Mathematics or a related field. Master's degree preferred. At least twelve (12) years of professional job-related experience with a bachelor's degree or ten (10) years with a master's degree or eight (8) years with a Ph. D degree. Experience: Proven leadership skills regarding development and promotion of IT standards. Takes ownership and responsibility for a situation or issue and lead it to completion. Must demonstrate advanced abilities to team mentoring and possess demonstrated excellence in written and verbal communication skills. At least five (5) years of the required years of experience must be in the direct supervision and management of major projects that involve providing professional support services and/or the integration, implementation and transition of large complex system and subsystems. Must have led or been chief architect in major IT implementation efforts. Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry. Preferred: Experience with utilities applications. Experience with any of the following: AI, Machine Learning, IoT, ArcGIS, RPA, ServiceNow, PowerBI, FileNet, Oracle Utilities Suite, and Multi-cloud environments. Clearance: The ability to pass a background check is required. Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI! DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. #J-18808-Ljbffr

About the job Information Technology Specialist

Duties

• Serve as a Network Analyst on a U.S Army Cyber Protection Team (CPT) in the U.S. Army Cyber Protection Brigade (CPB) monitoring network security to enable cyber security operations.
• Analyze network architecture by installing, operating, maintaining, configuring, testing, and securing hardware and software-based routers, switches, firewalls, and various operating systems to enable network hardening recommendations.
• Provide expert technical support to enterprise-wide and local network technicians to identify and resolve cyber defense incidents.
• Interpret provided network diagrams, run local scanning software, and encompass sensor related data to create logical, physical, and persona-based diagrams utilized by the Cyber Protection Team during missions.
• Survey and evaluate network traffic, identify baselines to facilitate locating adverse network trends, anomalous traffic, or malicious cyberspace activity (MCA).
• Provide technical advice, guidance, and assistance on a wide range of complex cybersecurity issues and distribute information pertaining to cyber related threats impacting the Department of Defense Information Network (DoDIN).
• Develop Army and Department of Defense incident response and threat mitigation countermeasures, friendly network forces prioritization, and operational assessments.
• Defend and clear critical assets, Mission Relevant Terrain (MRT) or Key Terrain Cyber (KT-C) either remotely or by deploying to the affected location as needed.
• Coordinate with network owners, local network defenders, and Cyber Security Service Providers (CSSP) to develop methods for the timely and accurate reporting and implementation of defensive countermeasures.
• Assess the effectiveness of clearing and hardening actions by replicating threat intrusion actions to ensure vulnerabilities were mitigated.
• Attend meetings, video teleconferences, and working groups, which require routine and recurring access to Top Secret Sensitive Compartmented Information (SCI) materials, equipment, facilities, and programs.
  Requirements
  Conditions of Employment
  
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Incumbent must be able to obtain and maintain TOP SECRET eligibility with access to Sensitive Compartmented Information (SCI).
  • Appointment to this position is subject to a three-year probationary period unless the appointee has previously met the requirements.
  • Incumbent must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter according to Army Regulation 600-85, Alcohol and Drug Abuse Prevention and Control Program.
  • Incumbent must undergo and successfully complete an initial and periodic Counter-Intelligence Polygraph (CI Poly) examination with No Deception Indicated (NDI).
  • This position is classified as information technology access level Information Technology- I (Privileged User) and Sensitivity Matrix for Top Secret/Sensitive Compartmented Information (SCI), Tier 5.
  • Duties of this position may entail alternative work schedules (AWS) such as variable or MAXIFLEX, including extended shifts; 24/7 rotating shifts, nights, weekends, and/or holidays as required.
  • Incumbent may be subject to recall for urgent situations and/or working extended overtime in response to surge situations.
  • Temporary duty travel (TDY) may be required up to 30% annually. Travel may be within the contiguous United States (CONUS) or outside the continental United States (OCONUS).
  • Incumbent may be subject to extended temporary duty travel (TDY) during crisis situations to perform mission essential functions as determined by management, which may include deployment, immunizations, passport, and related requirements.
  • Temporary duty travel (TDY) may occur at austere or hazardous locations depending on mission.
  • This position is considered "Mission Essential".
  • In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
  • Incumbent may be required to carry a cellular telephone/Portable Electronic Device (PED) and maintain a working personal telephone at all times.
  • Incumbent is required to successfully complete all applicable preparation courses, training, and comply with the Career Management Field's training certification policy.
  • Incumbent must obtain and maintain Career Management Field's training certification policy for Army Job Qualification Record (JQR) Validation and Certification.
  • Incumbent must obtain and maintain appropriate certification compliance in accordance with Cyber Workforce Management Program (Department of Defense Directive 8140.01 and Department of Defense 8570.01-memorandum) within six months of hire.
  • Position is subject to situational or ad hoc telework. Telework agreement required.
  • This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 United States Code 1599f. Appointment to this position does not confer competitive status.
  Qualifications
  This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you’ll maintain, process, and troubleshoot military computer systems and operations. You’ll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U.S. Citizen Age: 17–34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential – whether you are looking to gain technical expertise, travel the world, or serve your community, the Army’s unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview

• • IT hardware procurement and management
  • IT licensing procurement and management
  • IT hardware lifecycle & asset disposalmanagement
  • Identify cost savings and process improvementopportunities
  • Hardware fleet audits and tracking
  • Audit and manage ISP, Voice, TV, software andother ITSM vendors
  • Perform PC hardware and software installation,configuration, and troubleshooting
  • Perform PC, laptop, and mobile device repair
  • Manage IT projects assigned by the IT Director
  • Collaborate with IT vendors to support IToperations
  • Serve as an escalation agent for the IT ServiceDesk
  • Assist in remote support and trouble-ticketescalations
  • Support the regional IT team as needed
  • Provide excellent customer service to end-users
  • Attend department/company meetings as assigned

• • Eitherhave completed courses or currently studying Computer Science, Cyber Security,Information Technology, Computer Information Systems, or similar curriculum
  • Holdor working towards CompTIA A+, Net+, and Sec+ certifications
  • ITService Desk experience preferred

• • Experiencemanaging Windows, iOS, Google devices and operating systems
  • Experiencewith Google Admin Console and Microsoft Endpoint Manager
  • Basicknowledge of printing and faxing technologies
  • Basicknowledge of TCP/IP networking
  • Abilityto organize and audit information and hardware in a structured fashion
  • Abilityto work in a fast-paced environment in a collaborative fashion
  • Abilityto adapt quickly to change
  • Abilityto handle confidential information
  • Abilityto portray professional appearance and attitude
  • Abilityto work cooperatively in a group setting
  • Abilityto lift and carry up to 30lbs

Augustine Talent Group provided pay range This range is provided by Augustine Talent Group. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $155,000.00/yr - $15,000.00/yr Direct message the job poster from Augustine Talent Group Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This role will lead efforts to improve incident and request management, elevate service quality, monitor ticket aging, and drive data-informed reporting and process improvement initiatives. This is a highly metrics-driven position focused on enhancing operational effectiveness across a global service environment. The Senior Manager will collaborate closely with the IT Service Director, the 24/7 IT Support Center, and regional IT leaders to ensure consistent, high-quality support delivery. Key Responsibilities: Vendor Oversight : Manage the performance and operations of the external 24/7 IT Support Center. Partner with supervisory staff to address escalations and ensure a strong customer experience. Service Management : Utilize tools like ServiceNow and Jira to manage service requests through their lifecycle. Ensure proper ticket documentation, escalation, and resolution while promoting ownership and accountability. Operational Efficiency : Monitor support activity and performance across teams. Focus on first-call resolution, ticket quality, and aging trends to drive continuous improvement. Reporting & Analytics : Analyze incident trends and service metrics. Generate actionable dashboards and reports to support IT leadership and team performance tracking. Systems Administration : Oversee intake and routing of service requests via cloud-based ACD systems, ServiceNow email intake, and customer portal workflows. Knowledge Management : Create and maintain a structured knowledge base, collaborating with technical teams to ensure content is accurate, timely, and accessible. Process & Policy Development : Contribute to the design and implementation of service delivery standards, policies, and best practices across the organization. Customer Advocacy : Act as a customer service champion, identifying opportunities for enhanced support and promoting collaboration across IT teams. Security Awareness : Enforce adherence to information security policies in all aspects of ticket handling and data management. Flexibility : Be available beyond standard hours for urgent or planned initiatives, as needed. Qualifications: Bachelor's degree or equivalent experience (advanced degree preferred) 8+ years of experience managing Level 1 and Level 2 IT support teams Strong background in call center operations, including ACD systems Expertise in ServiceNow and Jira (required) Skilled in performance reporting and operational analytics Prior experience in professional services or fast-paced environments is required Proven leadership skills, with 5+ years of team management experience Excellent communication and problem-solving abilities Demonstrated job stability and a track record of driving service excellence Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Professional Services Referrals increase your chances of interviewing at Augustine Talent Group by 2x Get notified about new Information Technology Services Manager jobs in Washington DC-Baltimore Area . Information Technology Operations Manager McLean, VA 100,000.00- 130,000.00 1 day ago Arlington, VA 147,000.00- 221,000.00 2 days ago Sterling, VA 130,355.00- 221,603.00 1 week ago Rockville, MD 100,000.00- 215,000.00 5 months ago Falls Church, VA 161,158.00- 210,450.00 3 days ago Washington DC-Baltimore Area 150,000.00- 175,000.00 1 week ago Business Operations Manager, IT Services - Global On-Premise Support Arlington, VA 104,100.00- 185,000.00 2 weeks ago Washington, DC 105,100.00- 231,100.00 3 months ago Washington, DC 90,300.00- 189,600.00 3 months ago Washington, DC 105,100.00- 231,100.00 3 months ago Chantilly, VA 105,100.00- 231,100.00 3 months ago Information Technology Customer Relations Manager Washington, DC 90,300.00- 189,600.00 4 months ago Data Center Operations Manager, DCC Communities Washington, DC 146,670.00- 249,330.00 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.

• Paid training
• A monthly paycheck
• Montgomery GI Bill
• Federal and State tuition assistance
• Retirement benefits for part-time service
• Low-cost life insurance (up to $400,000 in coverage)
• 401(k)-type savings plan
• Student Loan Repayment Program (up to $0,000, for existing loans)
• Health care benefits available
• VA home loans
• Bonuses, if applicable
• Most non-prior service candidates will earn between 200 and 250 per drill weekend, subject to change

• Military enlistment in the Army National Guard
• Must be at least a junior in high school, or have a high school diploma or a GED certificate
• Must be between the ages of 17 and 35
• Must be able to pass a physical exam and meet legal and moral standards
• Must meet citizenship requirements (see NATIONALGUARD.com for details)