139 Technology jobs in Pikesville

Technical Support

21217 Baltimore, Maryland Koniag Government Services

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**Technical Support**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
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Technology & Application Consultant

21276 Baltimore, Maryland Mettler-Toledo

Posted 3 days ago

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Our Opening and Your Responsibilities The Technical Sales department of METTLER TOLEDO AutoChem ( needs a self-motivated, ambitious team player to fill our Technology and Application Consultant role. We are looking for people who love science and technology, and excel at building dynamic relationships with people and are interested in expanding their commercial and business skills. Ideal candidates are problem solvers with a strong chemistry, chemical engineering, or biochemistry background who will accept challenges, ask questions, research, and engage our customers. This position will be responsible forthe health of the Reaction Analysis (RA) business in the East Coast region with specific focus on pharmaceutical and high-value chemicals markets that need advanced applications, product technical knowledge and business development.As a recognized expert, youwill establish strong peer based relationships with scientists and engineers in the field, while ensuring sustainable growth of the business in theiraccounts.
Responsibilities will include:
  • Executing programs following the annual business plan to develop business and achieve the target sales number
  • Identifying sales opportunities for AutoChem products within the accounts/territory in the specified target market and application segments
  • Developing strong application knowledge and depth to serve as a recognized expert for process optimization and development in the chemical, pharmaceutical, and academic markets
  • Executing technical sales consultative support during the sales process including pre and post sales visits including onsite seminars, technical consulting and application feasibility tests (and reporting data)
  • Proactively ensuring assigned accounts/territory develops new sales opportunities collaborating with the local sales team through the provision of onsite seminars, technical consulting and application feasibility tests
  • Post sale support of existing customers on an ongoing basis with high level product training and application support to drive repeat sales
  • Creating and presenting technical papers about key applications at industry seminars, conferences and symposiums
  • Identify and develop application solutions that provide high value to the pharmaceutical and high-value chemical markets
  • Direct the transfer of knowledge and data from application feasibility studies, industrial and academic applications and technical journals and publications to product management for development
What You Need to Succeed
  • PhD in Chemical Engineering, Crystallization, or related discipline required
  • Minimum of 3 years industry experience: chemical engineer, crystallization or advanced degree or an equivalent combination of education and experience
  • Strong background in Particle Engineering or Crystallization
  • Strong interest in business development and technical sales
  • Significant experience with various analytics technology and automation tools;
  • Demonstrated ability to work within a cooperative, team environment and focus on individual, time dependent projects with minimal direct supervision;
  • Ability and willingness to travel up to 75%. Ability to travel worldwide.
  • SAP knowledge preferred
Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
  • Tuition reimbursement,perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
    Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services
About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. ( means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at
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Director II Technology

21076 Hanover, Maryland Elevance Health

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**Director II Technology**
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.
_Please note that per our policy on_ **_hybrid/virtual work_** _, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
The **Director II Technology** is responsible for leading and managing direction of information system and programming activities. Directs multiple work functions or major projects/programs with broad scope and strategic business impact.
**How will you make an impact:**
+ Interfaces with key Information Technology (IT) solution vendors; develops strategies and facilitates performance measurement plans to optimize vendor and associate performance and outcomes.
+ Develops Technology Plan and Forecast for an enterprise application, enterprise-wide tool, infrastructure, or a center or domain that is equivalent in scope and complexity.
+ Manages a domain or suite of applications (or the equivalent capital and/or level of responsibility).
+ Oversees strategic planning, budget development, and management for a single large or multiple cost centers, contract compliance, and any necessary integration of government regulatory requirements.
+ Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis.
+ Delivers and supports system solutions that support the operations of their functional areas on a 24x7x365 basis.
+ Plans and executes annual projects while maintaining profit and loss (P&L) responsibility.
+ Establishes and maintains collaborative relationships with key business partners.
+ Hires, trains, coaches, counsels, and evaluates performance of direct reports.
**Minimum Requirements:**
+ Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of IT management experience, experience in function/area being managed, experience managing multiple tasks and projects; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Ability demonstrate exceptional proficiency in portfolio management strongly preferred.
+ Must possess extensive architectural expertise to effectively lead a highly skilled team strongly preferred.
+ Advanced knowledge of how to align and execute technical roadmaps with overarching product strategies strongly preferred.
+ Ideal candidate will possess exceptional delivery and strategic planning skills, crucial for driving AI and Automation initiatives to success.
+ Advance knowledge of PEGA, Salesforce, IVR, Mainframe, Cloud (Azure, GCP and AWS), Oracle, ,Streaming (Kafka) strongly preferred.
+ 5-7 years leadership experience within claims strongly preferred.
+ Managed careexperience strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Information Technology Intern

21217 Baltimore, Maryland Constellation

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At Constellation, a freshly independent and soon-to-be Fortune 200 company, we're providing the energy and services to transform our future. Combining next generation technologies and product offerings with the country's lowest carbon generating fleet, our company is purpose-built to meet the challenges of the climate crisis.
Constellation has been the leader in clean energy production for more than a decade. Now we're speeding delivery of low-carbon or no-carbon power to help families, communities, governments, and businesses meet their sustainability and decarbonization goals. Constellation provides 10 percent of total clean power and 22 percent of clean baseload power in the United States and is the leading competitive retail supplier of energy products, services and clean energy solutions. The race is on to confront climate change, and no company is more ready to meet that challenge.
We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining and advancing employees who will best serve and represent our customers, partners and communities. We provide a workplace that ensures mutual respect, where each individual has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources you need to design, build and power a successful career.
Join us as we accelerate the transition to a carbon-free future. Energize your career with Constellation.
We are currently seeking highly motivated engineering students for Summer Internships for 2024 to work for our Information Technology Team located in multiple locations. These paid internships will last approximately 10 weeks from 6/1/2026 - 8/7/2026. As a Summer Intern within our Information Technology Team, you will have the chance to work independently on projects that align with your academic background and career aspirations.
Under the guidance of an assigned supervisor, you will contribute to various departments, engaging in tasks such as:
+ Collaborating with cross-functional teams to design and implement solutions for real-world challenges.
+ Analyzing and improving existing systems, applications, or processes to enhance efficiency and performance.
+ Contributing to the design and development of software applications, databases, or network solutions.
+ Assisting in troubleshooting and resolving technical issues within the IT environment.
+ Participating in meetings, brainstorming sessions, and knowledge-sharing opportunities to contribute insights and ideas.
Locations include: Baltimore, MD, Chicago, IL, Kennett Square, PA, De Pere, WI, and in some cases remote.
As a Constellation Intern you will:
+ Gain meaningful job experience by working closely with experienced professionals who are passionate about your growth and development.
+ Explore a variety of tasks and departments, helping you to better understand your strengths and interests.
+ Consideration for permanent placement pending performance and business needs.
+ Benefit from mentorship opportunities that guide your professional growth and provide valuable insights into your chosen field.
+ Contribute to a growing company that is leading the charge in the sustainability space, making a positive impact on the world.
+ Shape your career goals by connecting with industry leaders and building a strong professional network.
+ Currentlypursuing a Bachelor's or Master's program in Computer Science, Computer Engineering, Information Technology, Information Systems, Networking/Network Engineering, Computer Engineering, Math, Physics, or equivalent.
+ Must provide proof of enrollment in qualifying Bachelor's program for the duration of the 10 week summer internship program.
+ (For roles in Corp/Comm that consider additional schooling ONLY) Must provide proof of fall enrollment in post-secondary program if not actively enrolled in Bachelor's program.
+ Minimum GPA: 2.8 Cumulative / 3.0 Major.
+ Eagerness to actively contribute within a team-oriented environment.
+ Strong creative and analytical problem-solving skills.
+ Excellent communication skills, both written and verbal, along with interpersonal abilities.
**Constellation will not be providing visa sponsorship for this position now or in the future. You must have the ability to lawfully work in the United States without a need for current or future visa sponsorship.**
Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
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Information Technology Specialist

Baltimore, Maryland United States Army

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ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you’ll maintain, process, and troubleshoot military computer systems and operations. You’ll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U.S. Citizen Age: 17–34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

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Information Technology Specialist

Baltimore, Maryland United States Army

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Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential – whether you are looking to gain technical expertise, travel the world, or serve your community, the Army’s unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview

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Architect, Information Technology

21090 Linthicum Heights, Maryland Innosoft Corporation

Posted 8 days ago

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Permanent

Architect, Information Technology

Project Name

Shared Data Platform (SDP)

Client

State of Maryland

Agency

Maryland Benefits

Location

100% On-site Mon-Fri, Linthicum Heights, MD 21090

Interview Type

In-Person

Contract Duration

1 year with 9 one-year renewal options

Tentative Start Date

10/01/2025

Deadline

09/18/2025

Project Overview:

Innosoft is the prime contractor for MD Benefits (formerly MD THINK), supporting the management, design, development, testing, and implementation of this strategic Information Technology (IT) program. Maryland Benefits is seeking an agile development resource team with required skill sets to build and/or maintain the Maryland Benefits infrastructure/platform, applications development, data repositories, reports and dashboards and support activities related to network services and system operations.

The Shared Data Platform (SDP) is designed as a cloud-based, data-centric infrastructure to support scalable, flexible, and integrated data operations. It empowers self-service and accelerates data-driven decision-making across the enterprise. Key strategic goals include establishing a mature data infrastructure that balances analytics and business intelligence, enabling iterative learning and actionable insights, and fostering a "Data Center of Excellence" (DCoE) to govern and enhance data-driven processes. The SDP also prioritizes the delivery of trusted information and the streamlined onboarding of State Agencies to the Maryland Benefits platform through standardized procedures, ultimately driving operational efficiency and measurable business value. The "Data Platform - Automation" team plays a critical role in achieving these goals by supporting the "Data Platform - Engineering" team.

Duties/Responsibilities:

The Information Technology Architect shall provide expertise in the most current principles and practices of architecture data management systems and experience in large system designs, and with data modeling in the information management arena. This individual provides expertise in modeling and organizing information to facilitate support of projects or information architectures. The individual also provides guidance on how and what to data and process models. The position primarily deals with transition planning from legacy to modern systems by concentrating on information flows, data exchange, and data translation standardization services.

Architect and design scalable solutions for the shared platform environment, focusing on reliability, performance, stability, and observability.Collaborate with technical teams to optimize database, ETL process, and reporting tool performance, minimizing resource contention and ensuring efficient data processing.Define and implement data governance policies, standards, and procedures to uphold data integrity, security, and regulatory compliance within the shared platform.Manage dependencies between applications and tools, ensuring seamless integration and interoperability across the shared platform.Develop monitoring solutions to track and manage the shared platform infrastructure's health and performance, facilitating proactive issue resolution.Implement change management processes to handle concurrent data access and changes, minimizing disruptions to the shared platform.Foster collaboration among cross-functional teams, ensuring clear communication and alignment of objectives.Gather and analyze business requirements and technical constraints to design a scalable, secure, and high-performance architecture for the shared platform environment.Collaborate with data governance teams to ensure alignment with data governance policies and security standards.Design and document the overall system architecture, including data flows, integration points, and component dependencies.Develop resource allocation, performance tuning, and observability strategies to optimize resource utilization and address potential contention issues.Implement best practices in database design, data modeling, and performance tuning to enhance platform performance and scalability.Design and implement monitoring solutions to proactively identify and resolve performance, stability, and reliability issues.Collaborate with development teams to support versioning, change management, and concurrent data access requirements.Evaluate and recommend appropriate technologies, tools, and frameworks for the shared platform environment, considering scalability, security, and integration capabilities.Provide technical leadership and guidance to ensure adherence to architectural principles, standards, and best practices.Stay updated with industry trends, emerging technologies, and best practices related to solution architecture, data management, and observability.Requirements

Education:

Bachelor’s Degree from an accredited college or university with a major in Engineering, Computer Science, Mathematics or a related field. Master’s degree preferred.

General Experience:

At least ten (10) years of experience planning, designing, building, and implementing IT systems.Ten (10)+ years of overall IT experience with six (6)+ years in solution architecture, system design, and data management.Strong understanding of database design, performance tuning, data governance, and security best practices.Proficiency in data modeling, ETL processes, and data integration techniques.Experience with monitoring and observability tools like Splunk, Datadog, or New Relic.Knowledge of cloud computing platforms and containerization technologies (e.g., AWS, Azure, Kubernetes).Excellent analytical, problem-solving, and decision-making skills.Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.Familiarity with agile development methodologies and project management practices.

Specialized Experience:

At least five (5) years of the required ten (10) years of experience must be in the direct supervision and management of major projects that involve providing professional support services and/or the integration, implementation and transition of large complex system and subsystem architectures. Must have led or been chief architect in major IT implementation efforts. Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry. Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.Key qualifications include strong project management skills, leadership abilities, effective communication, and the capacity to identify and resolve issues while adapting to changing circumstances. Significant experience collaborating with cross-functional teams, product owners, and stakeholders is essentialPreferred qualifications include a technical background and experience in data and AI/ML projects. Functional experience with local or government projects in Data Services (MDM/R360/EDMS), Child Support, Integrated Eligibility, Child Welfare, Adult Protective Services, Juvenile Justice, or Health and Human Services is also preferred.BenefitsStandard Employee Benefits. 50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft. See attached Innosoft Benefits Guide.
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Technical Support Specialist

21201 Baltimore, Maryland $60000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their established team in Baltimore, Maryland, US . This role is critical in ensuring our users receive timely and effective assistance with our diverse range of software products and services. You will be the first point of contact for technical issues, diagnosing and resolving problems through various channels, including phone, email, and ticketing systems. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of common technical issues, and the ability to communicate complex solutions in a clear and concise manner. Responsibilities include logging and tracking support requests, escalating issues to higher-level support or development teams when necessary, and contributing to the knowledge base by documenting solutions and creating FAQs. You will also be responsible for providing training and guidance to end-users, ensuring they can effectively utilize our offerings. Proactive customer engagement and a commitment to providing an outstanding support experience are paramount. This position requires a meticulous approach to problem-solving, strong organizational skills, and the ability to manage multiple priorities in a busy environment. You will work closely with product development and quality assurance teams to provide feedback on user issues and identify areas for improvement. A passion for technology and a genuine desire to help others succeed are essential for this role. Join our team and be the bridge between our users and our cutting-edge solutions.
Responsibilities:
  • Provide first-level technical support to end-users via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Escalate complex problems to senior support staff or appropriate teams.
  • Document all support interactions and resolutions in a ticketing system.
  • Create and maintain technical documentation, knowledge base articles, and user guides.
  • Assist users with product setup, configuration, and troubleshooting.
  • Identify trends in support requests and provide feedback to product teams.
  • Conduct remote troubleshooting sessions with users.
  • Ensure customer satisfaction by providing prompt and effective solutions.
  • Stay up-to-date with product updates and new features.
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Commercial Insurance Technology Underwriter

21065 Hunt Valley, Maryland Travelers Insurance Company

Posted 1 day ago

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**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$87,400.00 - $144,400.00
**Target Openings**
1
**What Is the Opportunity?**
Technology & Life Sciences offers a wide array of products to technology software and service providers, electronics manufacturing companies as well as medical technology and pharmaceutical companies. The Account Executive (AE), Technology will partner with agents and brokers to provide coverage for new and renewal business based on customers' needs. As an AE, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to assess risk and sell our products will contribute to the profitability and success of Travelers.
**What Will You Do?**
+ Manage the profitability, growth, and retention of an assigned book of business.
+ Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability.
+ Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
+ Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
+ Identify and capture new business opportunities using consultative marketing and sales skills.
+ Develop and execute agency sales plans. Execute region/group sales plans.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree.
+ Three to five years of relevant underwriting experience with experience in commercial lines.
+ Knowledge of commercial lines products, the regulatory environment, and the local insurance market.
+ Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.
+ Communication skills with the ability to successfully negotiate with agents and brokers.
+ CPCU designation.
**What is a Must Have?**
+ Two years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
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  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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