43 Technology jobs in Rochester

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you’ll maintain, process, and troubleshoot military computer systems and operations. You’ll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U.S. Citizen Age: 17–34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential – whether you are looking to gain technical expertise, travel the world, or serve your community, the Army’s unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview

Under the direction of the Lead for Compute/Customer Engagement/Change for Human Services Sector, the position will provide the following services throughout New York State:

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor work queues to ensure Service Level Agreements are achieved for resolution/fulfillment of client requests.
• Collaborate with counterparts in other Regional areas as workload dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot Multi-function Printers and Network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
• Replace aging devices via the asset refresh process at remote sites

*This position requires 75% travel generally in the Rochester areas*

*This position requires a driver's license*

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

• To be considered for appointment candidates must meet ONE the open-competitive minimum qualifications for this position. The qualifications are:
• a bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science; OR
• a bachelor's or higher-level degree in any field and at least one year of the experience in information technology; OR
• a minimum of 60 college semester credit hours including at least 15 credit hours in computer science and one year of the experience in information technology; OR
• Two years of the professional experience in information technology.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
• Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
• Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

• Creates reports using PS Query, SAS, and other tools. Requires the ability to understand a complex set of data tables and data joins. Requires a high level of skill and knowledge about analytical tools as well as the vast variety of student and academic data at RIT. Uses advanced programming to analyze complex data structures.
• Provides leadership for reporting strategies and for the managing the reporting request process from beginning to end with an emphasis in providing accurate, timely and secure information to meet the needs of academic and administrative decision makers for the University. Provides expert technical consultation for academic departments and other functional divisions and units related to the use of SIS data (tables, queries, reports, etc.)
• Responsible for developing and maintaining a data audit strategy to ensure that SIS data is captured and maintained accurately, follows policy and is securely maintained. Coordinates efforts to identify data integrity issues and seeks ways to reduce or eliminate them; facilitates the correction of data errors.
• Collaboratively works with Senior Associate Registrar to configure and implement the PeopleSoft Enterprise Campus Solutions and related applications.
• Assists in the development of appropriate documentation of PeopleSoft Enterprise Campus Solutions and creates and maintains test scripts used in regression testing critical to successful system upgrades and enhancements.
• Assist with the development and maintenance of the Registrar's secure electronic forms.
• Meets with internal and external stakeholders to gather and/or clarify requirements associated with development iterations and to perform status reporting. Performs detailed analysis and documentation of requirements to determine the best solution for meeting needs.
• Assist with all enrollment and degree data submissions to the National Student Clearinghouse used for compliance requirements with applicable Federal Student Financial Aid programs, and verification processes for third parties.
• Implements and oversees compliance with Information Security Standards outlined by the Institute Security Office as it relates to student information.
• Maintains and builds new components of the Registrar's Office website using content management system.
• Manages student employees and co-op students.
• Facilitate with Information Technology Services (ITS) the support for office computers. Ensures that computers have up-to-date security programs and patches installed.
• Performs miscellaneous job-related duties as assigned.

• Bachelor's Degree, preferably in a data management-related field, and two to three years of experience in a data management position using large datasets, software applications, and computer report writing skills; OR five to six years related experience
• Demonstrated proficiency with data reporting writing, using tools such as PSQuery or SQL or statistical applications (such as SPSS or SAS) or equivalent software
• Excellent analytical and quantitative skills
• Excellent organizational and management skills and ability to establish priorities
• Ability to maintain the confidentiality of sensitive and FERPA protected student data with information security standards as a focus
• Ability to work independently and as a member of a team

• Master's Degree and three to five years of experience in a data management position using large datasets, software applications, and computer report writing skills
• Experience working with highly confidential information and maintaining security standards
• Experience with student information systems, such as PeopleSoft Enterprise Campus Solutions including PS Query
• Work experience in higher education.

SUMMARY

As a Project Manager, your statistical experience and outstanding ability to lead and manage multifaceted projects along with your exceptional organization and time management skills allow for successful execution and evaluation of projects.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Information Technology - Clinical Applications

Minimum Qualifications:

• Three (3) to five (5) years of healthcare and project management experience preferred

• Strong computer, communication and customer service skills

• Project management experience; worked with a project life cycle framework and with multiple, diverse stakeholders in a complex environment

• Ability to work independently with minimal supervision

• Strong analytical skills with expertise in one or more statistical modeling tools (Excel, Minitab, SPSS) preferred

• Experience in a large complex healthcare or academic healthcare setting preferred

• Solid working knowledge of technical infrastructure and process, including: servers/storage, networks, configuration and change control, data warehouse and reporting technology, data conversion, system integration, HL7 interfaces and testing

RESPONSIBILITIES:

• Project Management. Define project scope and deliverables that support business goals in collaboration with senior management and stakeholders; develop full-scale project plans and associated communications documents; estimate the resources and participants needed to achieve project goals; draft and submit budget proposals/recommend subsequent budget changes when needed

• Leadership & Communication. Coach, mentor, motivate and supervise project team members and contractors; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; estimate the resources and participants needed to achieve project goals

• Evaluation. Track project milestones and deliverables; deliver progress reports, proposals, requirements documentation and presentations; determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas; conduct project post mortems and create recommendation reports

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$70,000.00 - $100,000.00

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

9748BR

Position Title:

Senior Information & Technology Analyst

Organization:

Office of the Registrar

Job Responsibilities:

• Creates reports using PS Query, SAS, and other tools. Requires the ability to understand a complex set of data tables and data joins. Requires a high level of skill and knowledge about analytical tools as well as the vast variety of student and academic data at RIT. Uses advanced programming to analyze complex data structures.

• Provides leadership for reporting strategies and for the managing the reporting request process from beginning to end with an emphasis in providing accurate, timely and secure information to meet the needs of academic and administrative decision makers for the University. Provides expert technical consultation for academic departments and other functional divisions and units related to the use of SIS data (tables, queries, reports, etc.)

• Responsible for developing and maintaining a data audit strategy to ensure that SIS data is captured and maintained accurately, follows policy and is securely maintained. Coordinates efforts to identify data integrity issues and seeks ways to reduce or eliminate them; facilitates the correction of data errors.

• Collaboratively works with Senior Associate Registrar to configure and implement the PeopleSoft Enterprise Campus Solutions and related applications.

• Assists in the development of appropriate documentation of PeopleSoft Enterprise Campus Solutions and creates and maintains test scripts used in regression testing critical to successful system upgrades and enhancements.

• Assist with the development and maintenance of the Registrar’s secure electronic forms.

• Meets with internal and external stakeholders to gather and/or clarify requirements associated with development iterations and to perform status reporting. Performs detailed analysis and documentation of requirements to determine the best solution for meeting needs.

• Assist with all enrollment and degree data submissions to the National Student Clearinghouse used for compliance requirements with applicable Federal Student Financial Aid programs, and verification processes for third parties.

• Implements and oversees compliance with Information Security Standards outlined by the Institute Security Office as it relates to student information.

• Maintains and builds new components of the Registrar's Office website using content management system.

• Manages student employees and co-op students.

• Facilitate with Information Technology Services (ITS) the support for office computers. Ensures that computers have up-to-date security programs and patches installed.

• Performs miscellaneous job-related duties as assigned.

FLSA Category:

Exempt

Requisition Number:

9748BR

College/Division:

Provost

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume, List of References

Employment Category:

Fulltime

Additional Details:

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level:

Bachelors or Equivalent Experience

How To Apply:

In order to be considered for this position, you must apply for it at: . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band ( :

119A

Required Qualifications:

• Bachelor’s Degree, preferably in a data management-related field, and two to three years of experience in a data management position using large datasets, software applications, and computer report writing skills; OR five to six years related experience

• Demonstrated proficiency with data reporting writing, using tools such as PSQuery or SQL or statistical applications (such as SPSS or SAS) or equivalent software

• Excellent analytical and quantitative skills

• Excellent organizational and management skills and ability to establish priorities

• Ability to maintain the confidentiality of sensitive and FERPA protected student data with information security standards as a focus

• Ability to work independently and as a member of a team

Preferred Qualifications:

• Master’s Degree and three to five years of experience in a data management position using large datasets, software applications, and computer report writing skills

• Experience working with highly confidential information and maintaining security standards

• Experience with student information systems, such as PeopleSoft Enterprise Campus Solutions including PS Query

• Work experience in higher education.

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package ( that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Job Summary:

The Registrar’s Office is responsible for the implementation, maintenance, and training for all student information system functions related to student academic records and courses. In this role the office is required to support the data and information needs of every academic unit on campus and also support the need for student records related data for student service units on campus. The office is also responsible for ensuring the integrity and the security of student academic data. The student information system has many complexities and opportunities to use systems and data to support institutional goals. The successful candidate will play an important role in supporting and leading the efforts of the office to use data and systems to support strategic initiatives in the office and more broadly in Academic Affairs.

Hourly/Salary Minimum:

52300

Hourly/Salary Maximum:

87600

Under the direction of the Lead for Compute/Customer Engagement/Change for Human Services Sector, the position will provide the following services throughout New York State:

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor work queues to ensure Service Level Agreements are achieved for resolution/fulfillment of client requests.
• Collaborate with counterparts in other Regional areas as workload dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot Multi-function Printers and Network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
• Replace aging devices via the asset refresh process at remote sites

*This position requires 75% travel generally in the Rochester areas*

*This position requires a driver's license*

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

• To be considered for appointment candidates must meet ONE the open-competitive minimum qualifications for this position. The qualifications are:
• a bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science; OR
• a bachelor's or higher-level degree in any field and at least one year of the experience in information technology; OR
• a minimum of 60 college semester credit hours including at least 15 credit hours in computer science and one year of the experience in information technology; OR
• Two years of the professional experience in information technology.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
• Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
• Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

100 Hahnemann Trail, Pittsford, New York, United States of America, 14534

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 108 H

Compensation Range:

$24.91 - $34.87

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE

Provides consultation, analysis, troubleshooting, design, implementation, training and operational support for University of Rochester technology users. Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on support. Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies. Assists with application and hardware project management during upgrades and relocations. Leads and reviews the work of lower level technicians.

ESSENTIAL FUNCTIONS

• Provides high-end level technical support related to complex maintenance and/or urgent IT problems which require expert knowledge of nonstandard procedures for all systems.

• Serves as a project coordinator.

• Assists with application and hardware project management during upgrades and relocations.

• Under general guidance, develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation.

• Provides appropriate communication to other technical and application support staff.

• Develops and maintains appropriate documentation.

• Participates in enterprise-wide projects and implementations as needed.

• Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies.

• Diagnoses and resolves problems related to client technologies.

• Provides second and third level technical response to maintenance, urgent and emergency technical and application problems at on- and off-site locations.

• Leads complex technical projects and strategies.

• Researches, prepares specifications, and/or data and makes recommendations.

• Leads and reviews the work of lower-level technicians.

• Uses skills to assist in resolution of complex technical problems.

• Researches and develops solutions to new or unknown issues.

• Configures, installs, repairs, and troubleshoots technology.

• Determines and implements appropriate, cost-effective resolutions.

• Consults with customers to understand business issue and synthesizes appropriate solutions.

• Resolves complex or delicate situations directly or with IT leadership if necessary.

• Exhibits total systems knowledge.

• Escalates tickets to original developers for in-depth analysis in extreme instances.

• Serves as application expert for departmental applications and troubleshooting and resolving issues.

• Works with customers and vendors as required.

• Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.

• Maintains working knowledge of wide range of applications and technologies.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 3 years of relevant experience required

• Associate's degree in related field preferred

• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to travel between work sites required

• Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends and holidays required

• Advanced level of PC and Windows expertise and understanding required

• Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required

• Exceptional customer service skills required

• Strong communication skills required

• Logical thinker with good problem-solving skills required

• Basic understanding of LAN/WAN technologies, including design, hardware, and protocols preferred

• Demonstrated project management abilities preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location: 100 Hahnemann Trail, Pittsford, New York, United States of America, 14534

Opening: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 900084 ISD Customer Service Business

Work Shift: UR - Day (United States of America)

Range: UR URG 108 H

Compensation Range: $24.91 - $34.87

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

General Purpose: Provides consultation, analysis, troubleshooting, design, implementation, training and operational support for University of Rochester technology users. Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on support. Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies. Assists with application and hardware project management during upgrades and relocations. Leads and reviews the work of lower level technicians.

• Provides high-end level technical support related to complex maintenance and/or urgent IT problems which require expert knowledge of nonstandard procedures for all systems.
• Serves as a project coordinator.
• Assists with application and hardware project management during upgrades and relocations.
• Under general guidance, develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation.
• Provides appropriate communication to other technical and application support staff.
• Develops and maintains appropriate documentation.
• Participates in enterprise-wide projects and implementations as needed.
• Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies.
• Diagnoses and resolves problems related to client technologies.
• Provides second and third level technical response to maintenance, urgent and emergency technical and application problems at on- and off-site locations.
• Leads complex technical projects and strategies.
• Researches, prepares specifications, and/or data and makes recommendations.
• Leads and reviews the work of lower-level technicians.
• Uses skills to assist in resolution of complex technical problems.
• Researches and develops solutions to new or unknown issues.
• Configures, installs, repairs, and troubleshoots technology.
• Determines and implements appropriate, cost-effective resolutions.
• Consults with customers to understand business issue and synthesizes appropriate solutions.
• Resolves complex or delicate situations directly or with IT leadership if necessary.
• Exhibits total systems knowledge.
• Escalates tickets to original developers for in-depth analysis in extreme instances.
• Serves as application expert for departmental applications and troubleshooting and resolving issues.
• Works with customers and vendors as required.
• Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
• Maintains working knowledge of wide range of applications and technologies.

Other duties as assigned.

• High School diploma or equivalent and 3 years of relevant experience required
• Associate's degree in related field preferred
• Or equivalent combination of education and experience

• Ability to travel between work sites required
• Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends and holidays required
• Advanced level of PC and Windows expertise and understanding required
• Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
• Exceptional customer service skills required
• Strong communication skills required
• Logical thinker with good problem-solving skills required
• Basic understanding of LAN/WAN technologies, including design, hardware, and protocols preferred
• Demonstrated project management abilities preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.