265 Technology jobs in Santa Monica

Information Technology Administrator

Department: Global IT

Location: Carson, CA

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Dermalogica continues to lead the professional skincare industry with distribution in over 90 countries. Our entrepreneurial spirit, hands-on environment, and fast-paced culture encourage employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

In 2015 Dermalogica was acquired by Unilever, one of the world-s largest and most successful consumer goods companies. While Dermalogica continues to operate as a stand-alone entrepreneurial business, we now have enviable access to cutting edge capabilities and resources to help us win in our markets.

The challenge is to build on the legacy of our brand, our experienced team, and our industry-leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a real difference and grow your career with the global leader in skincare.

Dermalogica is seeking a talented Information Technology Administrator

Position Summary

The IT department is seeking a detail-oriented and proactive IT Administrator to support financial operations, vendor management, and administrative coordination across IT systems and services. This role is critical to ensuring the smooth execution of IT procurement, budgeting cycles, and operational workflows. The ideal candidate will have strong analytical skills, experience with enterprise systems, and the ability to collaborate across technical and financial teams.

Key Responsibilities

IT Procurement & Vendor Management

• Process purchase orders, renewals, and invoices for IT vendors.

• Track contracts, license allocations, and renewal schedules to ensure compliance and accuracy.

• Support vendor onboarding and maintain updated vendor records.

• Conduct vendor cost analysis to identify savings opportunities.

IT Budgeting & Financial Operations

• Assist in IT budgeting cycles including forecasting, accruals, and amortization schedules.

• Prepare and maintain monthly IT cost center reports and 6+6 forecasts.

• Reconcile invoices with Finance and ensure accurate reporting.

• Manage monthly expense reports in Concur for IT leadership.

Operational & Administrative Support

• Maintain IT documentation, SOPs, and department records.

• Schedule meetings, prepare executive summaries, and provide administrative support to IT leadership.

• Assist with IT audits, compliance documentation, and asset inventory tracking.

System & User Support Coordination

• Act as liaison between IT, Finance, vendors, and internal teams.

• Coordinate license assignments, system access requests, and Active Directory updates.

• Ensure timely renewals and support agreements for uninterrupted IT services.

Project & Process Support

• Support IT initiatives by managing documentation, budget tracking, and vendor communications.

• Contribute to process improvements in procurement, renewals, and reporting workflows.

• Provide ad-hoc reporting using Adaptive, Tableau, and other enterprise systems.

Transactional & Workflow Management

• Create purchase requests, new supplier profiles, and project codes.

• Align invoices with appropriate approvers, departments, and GL codes.

• Upload and manage documentation for invoice approvals.

• Reconcile invoices with purchase orders and requests.

• Follow up on approvals and payments.

• Generate weekly PO reports for IT management review.

• Set up POs for monthly invoicing and ensure cross-charging to appropriate countries.

Qualifications

• Bachelor-s degree in Information Systems, Finance, Business Administration, or related field.

• 3+ years of experience in IT financial operations, procurement, or vendor management.

• Proficiency in Concur, Adaptive Insights, Tableau, and Microsoft Office Suite.

• Familiarity with enterprise systems and license management tools.

• Strong organizational, analytical, and communication skills.

• Ability to manage multiple priorities and work independently.

The position is based at the corporate headquarters in Carson, CA, with hybrid on site work guidelines. The expected annual base salary range for this position is $70,000.

If you are ready to contribute to Dermalogica's mission, we would love to hear from you! To be considered for this role, please complete your online application. A member of the Human Resources team will contact you if your experience and skills are a match for the position.

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.

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About the job Information Technology Specialist

Job Summary

We are seeking an IT Specialist to oversee and manage office IT systems, security, installations, and store IT infrastructure support. The ideal candidate will be responsible for ensuring smooth day-to-day IT operations, supporting system setup, and maintaining a secure IT environment across the organization.

Key Responsibilities

• Manage and maintain office/store IT systems, including network, hardware, and software
• Ensure IT security, including data protection, access control, and cybersecurity measures
• Install, configure, and troubleshoot hardware, software, and network systems for office and retail locations
• Provide technical support and training to employees on IT systems and tools
• Support the setup and maintenance of POS (Point-of-Sale) systems, network infrastructure, and security systems in retail stores
• Collaborate with vendors and external IT service providers for system upgrades and troubleshooting
• Monitor system performance, identify potential issues, and implement proactive solutions
• Develop IT policies and best practices to ensure efficiency and security compliance

Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field
• 4+ years of experience in IT support, system administration, or network management
• Strong knowledge of networking, cybersecurity, and IT infrastructure
• Experience with Windows and Mac operating systems, cloud-based solutions, and enterprise IT tools
• Hands-on experience with POS systems and retail IT operations is a plus
• Strong troubleshooting and problem-solving skills with a customer-focused approach
• Ability to work independently and support multiple locations

Preferred Qualifications

• Experience in the retail or beauty industry
• Familiarity with Google Workspace, Microsoft 365, VPNs, and cloud security solutions
• Bilingual in English and Korean is a plus

Overview This position is contingent upon award of contract SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer software, and IT requirements to accomplish tasks. Essential Job Duties Install, test, and maintain hardware and software systems. Perform system upgrades and configuration of communication systems. Provide IT technical systems and continuous operations and maintenance support. Minimum Requirements Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree from a technical trade school. 2 years of relevant experience. 2 years of IT customer service work experience. Experience providing IT systems operations and maintenance support. Proficiency with Microsoft Teams, Excel, and Word. Excellent written and oral communication skills, ability to engage collaboratively and effectively in a virtual environment within a diverse team. Strong time and task management skills. Preferred Qualifications Experience supporting the Intelligence Community (IC). Work Environment Candidates must be US-based. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Information Technology Administrator
**Department:** Global IT
**Location:** Carson, CA
START YOUR APPLICATION ( continues to lead the professional skincare industry with distribution in over 90 countries. Our entrepreneurial spirit, hands-on environment, and fast-paced culture encourage employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We are highly energetic, passionate, and results oriented. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.
In 2015 Dermalogica was acquired by Unilever, one of the world-s largest and most successful consumer goods companies. While Dermalogica continues to operate as a stand-alone entrepreneurial business, we now have enviable access to cutting edge capabilities and resources to help us win in our markets.
The challenge is to build on the legacy of our brand, our experienced team, and our industry-leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a real difference and grow your career with the global leader in skincare.
***
Dermalogica is seeking a talented **Information Technology Administrator**
**Position Summary**
The IT department is seeking a detail-oriented and proactive IT Administrator to support financial operations, vendor management, and administrative coordination across IT systems and services. This role is critical to ensuring the smooth execution of IT procurement, budgeting cycles, and operational workflows. The ideal candidate will have strong analytical skills, experience with enterprise systems, and the ability to collaborate across technical and financial teams.
**Key Responsibilities**
**IT Procurement & Vendor Management**
+ Process purchase orders, renewals, and invoices for IT vendors.
+ Track contracts, license allocations, and renewal schedules to ensure compliance and accuracy.
+ Support vendor onboarding and maintain updated vendor records.
+ Conduct vendor cost analysis to identify savings opportunities.
**IT Budgeting & Financial Operations**
+ Assist in IT budgeting cycles including forecasting, accruals, and amortization schedules.
+ Prepare and maintain monthly IT cost center reports and 6+6 forecasts.
+ Reconcile invoices with Finance and ensure accurate reporting.
+ Manage monthly expense reports in Concur for IT leadership.
**Operational & Administrative Support**
+ Maintain IT documentation, SOPs, and department records.
+ Schedule meetings, prepare executive summaries, and provide administrative support to IT leadership.
+ Assist with IT audits, compliance documentation, and asset inventory tracking.
**System & User Support Coordination**
+ Act as liaison between IT, Finance, vendors, and internal teams.
+ Coordinate license assignments, system access requests, and Active Directory updates.
+ Ensure timely renewals and support agreements for uninterrupted IT services.
**Project & Process Support**
+ Support IT initiatives by managing documentation, budget tracking, and vendor communications.
+ Contribute to process improvements in procurement, renewals, and reporting workflows.
+ Provide ad-hoc reporting using Adaptive, Tableau, and other enterprise systems.
**Transactional & Workflow Management**
+ Create purchase requests, new supplier profiles, and project codes.
+ Align invoices with appropriate approvers, departments, and GL codes.
+ Upload and manage documentation for invoice approvals.
+ Reconcile invoices with purchase orders and requests.
+ Follow up on approvals and payments.
+ Generate weekly PO reports for IT management review.
+ Set up POs for monthly invoicing and ensure cross-charging to appropriate countries.
**Qualifications**
+ Bachelor-s degree in Information Systems, Finance, Business Administration, or related field.
+ 3+ years of experience in IT financial operations, procurement, or vendor management.
+ Proficiency in Concur, Adaptive Insights, Tableau, and Microsoft Office Suite.
+ Familiarity with enterprise systems and license management tools.
+ Strong organizational, analytical, and communication skills.
+ Ability to manage multiple priorities and work independently.
**The position is based at the corporate headquarters in Carson, CA, with hybrid on site work guidelines. The expected annual base salary range for this position is $70,000.**
If you are ready to contribute to Dermalogica's mission, we would love to hear from you! To be considered for this role, please complete your online application. A member of the Human Resources team will contact you if your experience and skills are a match for the position.
_Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed._
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Overview **This position is contingent upon award of contract** SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer software, and IT requirements to accomplish tasks. Essential Job Duties Install, test, and maintain hardware and software systems. Perform system upgrades and configuration of communication systems. Provide IT technical systems and continuous operations and maintenance support. Minimum Requirements Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree from a technical trade school. 2 years of relevant experience. 2 years of IT customer service work experience. Experience providing IT systems operations and maintenance support. Proficiency with Microsoft Teams, Excel, and Word. Excellent written and oral communication skills, ability to engage collaboratively and effectively in a virtual environment within a diverse team. Strong time and task management skills. Preferred Qualifications Experience supporting the Intelligence Community (IC). Work Environment Candidates must be US-based. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

The City of Carson is now accepting applications for the position of Information Technology Security Officer.

(The City of Carson reserves the right to close this recruitment at any time once a sufficient number of qualified applications have been received.)

The ideal candidate will be a highly skilled professional with proven experience leading enterprise-level cybersecurity programs. They will have strong expertise in cybersecurity risk assessment, incident response, and regulatory compliance, as well as hands-on experience managing SIEM, vulnerability management, and other security tools. This individual will be personable, approachable, and confident in communicating with stakeholders at all levels, able to clearly present technical concepts and advocate for security best practices. They will excel at building collaborative relationships, fostering a culture of security awareness, and balancing security needs with operational priorities. Strong leadership, strategic thinking, and the ability to speak up and provide guidance in high-stakes situations are essential. Experience in a governmental agency is highly desirable.

Vacancy Information There is one (1) current full-time (FLSA: Exempt) vacancy with a 4/10 schedule, working Monday through Thursday from 7:00 a.m. to 6:00 p.m. (including a 1-hour unpaid lunch break). Work hours and/or the work schedule may be adjusted based on the operational needs of the City. This position is fully on-site. Remote work is not available for this position.

Job Summary:

The purpose of this classification is to ensure the security operation of the Citys data, computer systems, servers, and network connections. Employees in this classification are responsible for developing, planning, organizing, managing, implementing, maintaining, and performing cybersecurity risk analysis of systems; scrutinizing network traffic; establishing vulnerability scans; checking server and firewall logs; conducting user activity audits, and troubleshooting, as well as also analyzing and resolving security breaches and vulnerability issues in a timely and efficient manner This position will assist with developing IT security policies. Work is performed under general direction of the Director of Information and Technology with considerable latitude for the use of initiative and independent judgment. Essential Duties and Responsibilities:

(These functions are representative and may not be present in all positions in the class. Management reserves the right to add, modify, change or rescind related duties and work assignments.)

• Plans, organizes, manages, and participates in the development, implementation, and monitoring of the Citys information security programs, information technology risk management programs, and information security policies; supervises and reviews the work of professionals and serves as a subject matter expert in information security.
• Develops and executes a cyber security strategy that is aligned with internal stakeholders, organizational priorities, facilitates city operations, and meets industry standards.
• Directs and participates in the identification of security risks, development and implementation of security management practices, and the measurement and monitoring of security protection measures.
• Ensures compliance with regulatory requirements such as Criminal Justice Information Services (CJIS), Payment Card Industry Data Security Standards (PCI), Health Insurance Portability and Accountability Act (HIPAA), California Privacy Protection Agency, and federal, state, and local laws.
• Monitors agency infrastructure, devices, and information systems for security integrity; provides planning and guidance to information technology staff on vulnerability management and security incident response procedures.
• Oversees portfolio of cyber risk and security applications and procedures, implements new security processes and related technologies to ensure a continuous improvement of the Citys cyber security posture.
• Oversees assigned staff in performing their responsibilities and provides guidance as necessary.
• Analyzes information, situations, problems, policies, and procedures to identify, recommend, and implement solutions systemically.
• Formulates, recommends, and executes enterprise-wide policies and procedures for detecting, deterring, and mitigating information security threats.
• Serves as a subject matter expert and internal consultant on data security implications for proposed information technology projects and programs and makes recommendations to align new technologies to security standards.
• Prepares oral and written reports for executive leadership, the City Managers Office, and City Council.
• Develops cyber security, cyber risk, and security awareness training programs for City staff; monitors training effectiveness by documenting and reporting data point trends on user awareness and vulnerability assessments.
• Builds and maintains positive relationships with City stakeholders.
• Attends City/Industry-related functions.
• Performs other duties as required

Qualification Guidelines:
A typical way to obtain the requisite qualifications to perform the duties of this class is as follows:

Education and/or Experience :

Option A:
Bachelor's degree in Business Administration, Computer Information Systems, Information Technology or closely related field from an accredited college or university and five (5) years of paid experience performing IT security management; and at least two (2) years in an administrative or management capacity responsible for cyber security risk assessment, implementation of security management practices, monitoring of security protection measures, managing SIEM, vulnerability management, and other security tools in an enterprise environment.

Option B
Master's degree in Computer Science or closely related field is highly desirable from an accredited college or university and four (4) years of paid experience performing IT security management; and at least two (2) years in an administrative or management capacity responsible for cyber security risk assessment, implementation of security management practices, monitoring of security protection measures, managing SIEM, vulnerability management, and other security tools in an enterprise environment.

Knowledge of:

• Computers and Electronics: Electric circuit boards, processors, chips, and computer hardware and software
• Principles, methods, and practices of systems/network administration and maintenance.
• Agency policies and procedures and practices regarding data security.
• Network security design principles, practices, and related tools and software.

Skills and/or Ability to:

• Ability to objectively assess situations or circumstances using all the relevant information, apply experience, evaluate the problem objectively, calculate risks, and make an ethical and informed decision.
• Manage the performance of staff by coaching for performance.
• Motivating, developing, and directing people as they work.
• Acknowledge, value and support diversity of thought, opinion and approach with customers and colleagues regardless of background, culture and organizational level.
• Execute work that adheres to the Citys stated principles of Diversity, Equity, and Inclusion including, but not limited to, your duty to act to ensure fair and equitable treatment of all persons and historically underrepresented groups.
• Fostering an inclusive and supportive environment in which everyone in the City has an opportunity to thrive.
• Incorporating an equity perspective to day-to-day work in all responsibilities, decisions and actions of providing public service.
• Effectively communicating information and ideas in writing, as well as through speech, so others will understand.
• Persuasion: Convincing others to approach things differently.
• Working independently and with minimal supervision.
• Speech recognition: Identifying and understanding the speech of another person.
• Project analysis; weighing the costs/benefits of a potential action.

License and/or Certificate:

Possession of at least one of the following certifications is required:
Certification as a Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Global Information Assurance Certification (GIAC), Certified Ethical Hacker (CEH), Computer Hacking Forensic Investigator (CHFI), Certified Information Security Manager (CISM), Certified Risk and Information Systems Control (CRISC), or equivalent information security certification. Physical Requirements and Working Conditions:
Employee accommodation(s) for physical or mental disabilities will be considered on a case-by-case basis. Positions in this class normally:

• Require vision (which may be corrected) to read small print.
• Require mobility of arms to reach and dexterity of hands to grasp and manipulate small objects.
• Perform work which is primarily sedentary.
• Is subject to the internal environmental conditions of modern and aged public buildings, facilities and physical structures and HVAC systems.
• May be required to work at a computer terminal for prolonged periods.
• May be required to work evenings and/or weekends.

Recruitment Process: This recruitment will close at 6:00pm on September 14 , 20 25 . The City of Carson reserves the right to close this recruitment at any time once a sufficient number of qualified applications have been received. To be considered, please submit an online application, including a cover letter, resume, and proof of education in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration. Applicationswill be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in the recruitment process, which will consist of the following sections:

• SME Review, no weight
• Selection Interview, weighted 100%

The Human Resources Department reserves the right to adjust, modify, delete and/or change the above exam types and/or weights. Supplemental questionnaires are used to evaluate applicants indicated abilities with the ideal candidate profile. The Human Resources Department reserves the right to invite those amongst the highest scoring to the next phase of the recruitment.

NOTE: Applications will be reviewed as they are received, and qualifying candidates will be interviewed and considered for employment on a first come-first served basis. Candidates interested in these positions are encouraged to apply as soon as possible.

Appointment :

Any offer of employment, or acceptance of an employment offer, is contingent upon passing live scan, background check and other required tests. All new employees are required to take a loyalty oath.

Other Information :

The City of Carson is anEqual Opportunity Employer , dedicated to fostering a diverse and inclusive workplace. We believe in the strength that comes from different perspectives and experiences, and we are committed to building a workforce that reflects the vibrant diversity of our community. This commitment is embraced at all levels of our organization, from our management staff to our policymakers. We partner with our staff and community organizations to ensure our policies and practices remain transparent and equitable. As part of this commitment, we regularly publish updated demographic information on our workforce, including data on diversity and pay equity by race and gender.

In accordance with the California Fair Chance Act, the City of Carson will consider all qualified applicants, including those with a criminal history. Applicants are not required to disclose their criminal history or undergo a background check until receiving a conditional job offer. If any concerns arise from a background check, and the conviction is directly related to the role, applicants will have the opportunity to provide context, present mitigating evidence, or dispute the report's accuracy. For more information about the Fair Chance Act, please visit.

The City of Carson intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If you need a special accommodation during the recruitment process or would like this information in an alternative format, please contact Human Resources at .

IMPORTANT NOTICE : This recruitment is open.

CURRENT CITY OF CARSON EMPLOYEES: Please do not use your City of Carson email address as part of this application. You must indicate a personal email address in order to receive communication and/or notices from Human Resources throughout the recruitment process.
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Records Analyst - Information Technology
Under general supervision, is responsible for supporting Records Management with established processes. The ideal candidate will have a strong background in Records Management practices who has experience in following a company document retention policy, works with classification of documents and is able to communicate company objectives to various levels of management within Honda to achieve our goals. They also need to be able to communicate with IT teams the policy and retention requirements as we are working with many IT project teams to ensure appropriate measures are in place for managing the documents. This role will involve analyzing large datasets, creating detailed reports, and providing actionable insights to support business decisions.

• Conduct information gathering sessions with key contacts from each department to review and inventory the documents which the department is responsible for creating and/or maintaining.
• Create and/or Modify the Document Retention Schedule for each department
• Coordinate and confirm system updates are completed correctly
• Assist with physical inventory remediation (review documentation, classify documents per the document retention schedule, and identify department responsible for documents)
• Assess IT systems and ensure that all records are properly managed and retained in accordance with legal and regulatory requirements.
• Develop and maintain complex Excel spreadsheets, including advanced formulas, pivot tables, and macros.
• Must be able to manage their own project load, multitask & prioritize accordingly
• Other tasks as assigned

Job Specific Skills:

• STRONG ORGANIZATION SKILLS AND ABILITY TO MANAGE/TRACK PROJECTS
• PROBLEM SOLVING SKILLS WITH THE ABILITY TO RESOLVE BUSINESS ISSUES INDEPENDENTLY
• ABILITY TO COMMUNICATE WITH ALL LEVELS OF MANAGEMENT ACROSS ALL HONDA COMPANIES
• PROVEN ABILITY TO MAINTAIN CONFIDENTIALITY
• COMPUTER LITERACY; PROFICIENT IN EXCEL
• INTERPERSONAL SKILLS
• IT EXPERIENCE
• ANALYTICAL SKILLS AND ABILITY TO USE O365 FOR DATA ANALYSIS AND RESEARCH

Benefits:
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO):
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to and

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life better.  Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.

As an organization we focus our employees on our vision to:

• Consider the customer first in decision making by being of service to others.
• Operate with Integrity-especially when no one is watching.
• Be open to new ideas and Continuous Improvement – seek ways to improve current processes.
• Be Proactive - take personal ownership especially when things go wrong.
• Cultivate the Potential of every employee – we must strengthen LBT through development and training

The IT Application Coordinator – ERP- EAM is responsible for overseeing the implementation, administration, support, and optimization of enterprise resource planning (ERP) and enterprise asset management (EAM) systems under the guidance of the Executive Director and Vice President for Information Technology to ensure the successful achievement of project goals and objectives within the designated time frame and budget constraints. This role involves performing the following duties personally or through collaboration with others.

Responsibilities

• Act as the primary administrator for ERP and EAM applications, ensuring system availability, performance, and security.
• Manage user access, roles, and permissions while ensuring compliance with security policies.
• Troubleshoot and resolve system issues, working with vendors and internal IT teams as needed.
• Maintain system configurations, workflows, and integrations to align with business processes.
• Lead or assist in system upgrades, enhancements, and new module implementations.
• Work with stakeholders to identify business needs and recommend system improvements or automation opportunities.
• Conduct system testing, validation, and user acceptance testing (UAT) for upgrades and new functionalities.
• Ensure proper documentation of system configurations, customizations, and workflows.
• Work closely with software vendors for system support, licensing, and enhancements.
• Partner with IT and business leaders to align ERP and EAM strategies with organizational goals.
• Collaborate with internal users on project scope and planning schedules that impact their areas of responsibility
• Participate in cross-functional projects that require ERP and EAM expertise.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Attributes and Skillsets:

• Must have a strong understanding of cloud infrastructure, security principles, and best practices to support system scalability, reliability, and data management.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to exercise judgment in analyzing, appraising, evaluating, and solving problems of a difficult procedural or technical nature.
• Aptitude for creativity, innovation, and learning new technology.
• Must possess excellent communication (oral and written) and problem-solving skills.
• Willingness to handle a wide range of IT responsibilities, including user support functions.
• Advanced skills with project management tools, including Microsoft Project, Word, Excel, and PowerPoint.
• Certification in project management (e.g. PMP) is a plus.
• Proven ability to manage multiple tasks, stay organized, and effectively handle shifting priorities in a dynamic work environment

Education and/or Experience:

Bachelor’s degree in business, computer science, information technology, business management, or a related field required. Five years of overall IT experience and proficiency in cloud technology, including cloud-based ERP and EAM solutions, SaaS applications, and cloud integrations preferred.

Salary Range: $84,849 - $117,144 (Depending on Qualifications)

Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position.

Application

Apply online at  applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.

Upon Request, a Driving Record printout is required with application (must be current within the 30 days of the printout).

Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas. 

An Equal Opportunity Employer

Successful candidate must pass agency physical, drug and alcohol examinations.

Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813

This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.