15 Technology jobs in Sherman

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Technical Support Representative

NCH is established, yet growing and we are seeking a Technical Support Representative to join Danco, Inc., a division of NCH Corporation. In this role, the Technical Support Representative will be responsible for offering product support and overseeing all consumer related questions that come into the Customer Service Department via website, social media, email, phone and mail. If you are looking for a challenging and exciting opportunity to directly impact a business, then join our Danco team as our new Technical Support Representative, where our future begins with you!

Danco, Inc. is one of the top distributors in the U.S. for plumbing repair and replacement parts. Danco sources and distributes plumbing products for virtually every brand of plumbing fixtures, including faucets, sinks, tubs and toilets. You can find our plumbing parts in most major hardware and home improvement stores throughout the U.S. Visit our company's web-site at

Responsibilities:

• Handling consumers and customer's product support cases through phone and email submission
• Assisting consumers and customers by explaining products, clarifying and/or providing installation instructions and providing troubleshooting tips.
• Documenting and reporting product malfunctions

Requirements:

• A strong understanding of bathroom repairs and features
• Experience with facility maintenance is preferred.
• Problem-solving and troubleshooting skills
• Ability to explain technical issues to technical and non-technical consumers and customers
• Customer service skills
• Basic computer skills
• Strong skill set in product application and DIY
• Ability to multitask and meet deadlines and goals

Benefits:
NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions.

Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Our location in Irving, TX currently has an opportunity for a Scientist, Technical Support.

Proactively contribute to design control or process/product improvement activities and investigations. Perform or support test/process method modifications, recognize adverse trends/emerging issues, and propose/implement solutions.

What You'll Do

• Technical Support - Develop and design experiments, analyze data and recommend next steps.
• Product and Process Improvement - Monitor performance of multiple manufacturing processes and products differing in nature but with recurring themes to recognize adverse trends and instigate improvement programs as required.
• Proactively contribute to design control, process and product improvement activities, and investigations.
• May perform or support test and process method modifications.
• Recognize adverse trends and emerging issues.
• Propose and implement solutions to internal and external issues.
• Design Control and Risk Management - By standard practice (Operating Procedures) independently develops, and maintains risk management files and organizes data for risk management evaluation and decisions.
• Complaint and Internal Investigations - Manage investigations, identify root cause and drive to resolution with minimal supervision.
• Provides audit inputs and support as required.
• Sharing Knowledge - Presents technical information to management and may present externally to customers and Third Party Manufacturers (TPM). Shares knowledge and expertise with others in work group.
• Strategic and Results Orientation - Demonstrates fiscal responsibility through support of product availability and improvements. Accepts and completes all management-directed work assignments such as clinical assignments, travel and other tasks

Education and Experience You'll Bring

Required

• Bachelor degree in scientific and technical field is desired or relevant combination of education and experience.
• Two years' related work experience.

Preferred

• Masters Degree preferred
• Preferred Degree in biology, chemistry, physics, biomedical engineering or Chemical engineering

What We Offer

• A fast-paced work environment where your safety is our priority (Include for Manufacturing roles only)
• Production areas that are clean, well-lit and temperature-controlled (Include for Manufacturing roles only)
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $66,700.00 $133,300.00 In specific locations, the pay range may vary from the range posted.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar is seeking a highly skilled Quality / Technical Support Representative to join our team, providing global support for rental power product quality and technical issues. In this role, you will partner with dealers worldwide to resolve product deficiencies, deliver technical guidance, and ensure exceptional customer service. Your work will focus on driving customer loyalty while minimizing the commercial impact of product complaints, with a strong emphasis on service process improvement and product problem management.

This role is well-suited for a technical professional who thrives in a customer-focused environment, has proven ability to build strong relationships, and demonstrates technical excellence in resolving complex challenges. If you are passionate about supporting product quality, enabling dealer success, and delivering service that exceeds expectations, we invite you to apply and join Caterpillar’s mission to build a better world.

What you will do:

• Collect input from Dealer Technical Communicators on product issues and provide Caterpillar recommendations for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.

• Building Rental dealer's technical capabilities to identify and repair product deficiencies.

• Providing technical guidance and counseling dealers on presentations designed to inform customers of service advantages.

• Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.

• Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Extensive Experience:

• Facilitates creation of the 'right' products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement

alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer

needs and expectations and provide excellent service in a direct or indirect manner.

Level Extensive Experience:

• Anticipates customers' needs and satisfies them proactively.

• Resolves complex customer complaints or problems.

• Teaches others how to deliver excellent customer service in a variety of settings.

• Applies the concept of 'Moments of Truth' to customer service.

• Participates in developing a variety of effective ways to deal with difficult customers.

• Recovers from a service failure in a way that enhances customer's esteem of the organization.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to

effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of

appropriate communication behaviors.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience:

• Ensures capture of lessons to be learned from a problem-solving effort.

• Organizes potential problem solvers and leads problem resolution efforts.

• Uses varying problem-solving approaches and techniques as appropriate.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Analyzes and synthesizes information and devises alternative resolution strategies.

• Develops successful resolutions to critical or wide-impact problems.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.

• Engages appropriate subject matter resources to effectively resolve technical issues.

• Mentors others to enhance their technical competence and its application to achieve more effective

technical solutions.

• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.

• Provides effective solutions to moderate technical challenges through strong technical competence,

effectively examining implications of events and issues.

• Assumes accountability for personal technical performance and holds others responsible for theirs.

Top Candidates Will Also Have:

• Engineering Degree or equivalent experience is highly desired.

• Extensive experience in customer focus, service excellence, consulting, and technical problem solving.

• Strong communication skills to counsel dealers, guide Product Improvement Programs, and partner internally on defect resolution.

Additional Information:

• This position is located in Peoria, IL or Dallas, Texas.

• Domestic travel up to 35% & minimal international travel is required.

• Domestic relocation assistance is offered for this position.

• Visa sponsorship is not offered for this position.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

#LI

Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at

Posting Dates:

September 25, 2025 - October 9, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

For the Principal Technical Support Advisor role, we are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the technical community, support staff, and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical Subject Matter Expert (SME).

Foundational to our team culture is a CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. This role will lead with a CyberDefender Mindset and inspire this in others.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technical Leadership & Innovation

• Serve as the technical lead for the SCIM Security & Compliance technical community

• Create consistency and alignment of the TA role scope, responsibility, and development

• Envision and lead the creation of Agentic AI autonomous and semi-autonomous systems that enhance the support provided by the technical community

• Help build a principal technical leadership community across CSS to advise on top technical and business challenges seen across our businesses (SFI, tooling, talent development, etc.).

• Be the technical advisory leadership bridge between CSS and MSEC in partnership with Supportability

• Readiness Development: Plan strategies, prepare materials, and conduct gap analysis at a global level to develop readiness plans for delivery teams. Create resources for support readiness and coordinate with Release Excellence on release management plans.

• Managing Collaboration Activities: Handle complex escalated problems, partner with product teams to drive fixes, and identify trends in customer feedback for future product enhancements.

• Supportability Activities: Manage high-impact escalated problems, driving fixes to product development, and improvements to operational processes.

• Process Improvement: Refine processes by partnering with senior leadership across global teams, lead efforts to improve diagnostic data logging, and facilitate communication between engineering and support teams. Serve as an early warning system and put plans in place to mitigate issues and proactively drive solutions.

Customer Engagement

• Lead or participate in case triage meetings to share knowledge and develop solutions for highly complex or high-priority customer issues.

• Provide thought leadership in customer and partner engagements, influencing strategy and outcomes.

• Engage in high-visibility and high-stakes escalations with customers, with the ability to engage at the C-suite level.

• Case Management (Delivery Excellence): Demonstrate expert problem-solving, case management, and customer service skills. Strategize technical triages and provide actionable feedback to key partners and stakeholders.

Other

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 8+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience

• OR 11+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience

• OR equivalent experience.

• 8+ years of prior product, customer support and/or technical support experience

Other Requirements:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 15+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience OR 18+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience OR equivalent experience.

• 10+ years prior product, customer support and/or technical support experience.Microsoft Certified: Security, Compliance, and Identity Fundamentals certification (SC-900).Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience

• Ability to effectively communicate with customer managers and executives on technical and business issues.

• Comprehensive understanding of Microsoft Threat Protection and Data Security, with deep knowledge of at least one MSEC technology under Security & Compliance.

• Ability to influence senior stakeholders up to the CVP level by advocating for product and business improvements on the customer’s behalf

• Additional certifications such as CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification

• Cybersecurity Architect Expert certification (SC-100)

Technical Support Advisory IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $77,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until October, 16, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Technology Project Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Provides IT strategic direction for projects managed including developing detailed IT work plans, schedules, project estimates, resource plans and status reports.

• Exercises influence over team budget, policy formulation and planning.

• Has significant business impact through in-depth evaluation of complex business processes, system processes and industry standards.

• Provides expertise in projects managed and demonstrates an advanced level of understanding of the principles of IT project leadership.

• Possesses an understanding of client core business functions.

• Directly impacts the business through contribution to technical direction and strategic decisions for IT Project Leadership.

• Influences and negotiates with senior leaders (across functions); may communicate with external parties.

• Utilizes comprehensive knowledge of multiple areas within technology to achieve technology objectives.

• Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.

• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in a related technology role and subject matter expert in overall field

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Technology Quality

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 07, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View Citi’s EEO Policy Statement ( and the Know Your Rights ( poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Technology Project Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Provides IT strategic direction for projects managed including developing detailed IT work plans, schedules, project estimates, resource plans and status reports.
• Exercises influence over team budget, policy formulation and planning.
• Has significant business impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Provides expertise in projects managed and demonstrates an advanced level of understanding of the principles of IT project leadership.
• Possesses an understanding of client core business functions.
• Directly impacts the business through contribution to technical direction and strategic decisions for IT Project Leadership.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties.
• Utilizes comprehensive knowledge of multiple areas within technology to achieve technology objectives.
• Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in a related technology role and subject matter expert in overall field

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

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Job Family:

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Time Type:

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Primary Location:

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

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Other Relevant Skills

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Anticipated Posting Close Date:

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will manage and maintain the Learning Management System (LMS), the Vizient Learning Center, and other technologies used by Vizient. You will ensure these technologies function at a high level to support learner and stakeholder development needs. You will work closely with the Learning and Development (LD) team, IT department, and other key stakeholders to optimize learning and education sites to enhance the learner experience.

Responsibilities:

• Configure LMS, Learning Center, and other platforms to meet organizational requirements including user roles, permissions, and access levels.
• Facilitate the design and development work for all learning portal sites
• Oversee content management; upload and organize training resources, collaborate with subject matter experts and content creators to ensure resources are up-to-date, accurate, and engaging, and ensure that all content complies with company policies and relevant regulatory standards.
• Provide technical support and guidance to support the LMS and Learning Center users, including administrators, instructors, and learners.
• Implement updates, patches, and enhancements to keep the LMS current and functioning optimally, and troubleshoot and resolve technical issues promptly.
• Conduct training user sessions and workshops to effectively utilize the site features and functionalities.
• Monitor user feedback and address issues to enhance the user experience.
• Generate regular and ad-hoc reports on learning activities, course completion rates, and learner progress.
• Analyze data to identify trends, usage patterns, and opportunities for improvement.
• Present data-driven insights to stakeholders to support decision-making and optimize learning programs.
• Manage integration and upgrades; develop, code, test, enhance, and debug website code; build page development on corporate websites.
• Create innovative digital marketing vehicles that increase the engagement of internal and external learners.
• Collaborate with the IT department to integrate the LMS and other client learning and education sites with other enterprise systems and tools.
• Assess and implement updates or new features to improve the LMS and Learning Center functionality and user experience.
• Ensure the learning and education sites comply with data privacy regulations and internal security protocols.
• Monitor and mitigate potential security risks and implement measures to safeguard sensitive data.
• Stay updated on industry trends and best practices in learning technology and LMS administration.
• Evaluate effectiveness of the LMS, recommend enhancements to align with evolving learning needs, monitor Return on Investment (ROI) through analytics and Power BI.

Qualifications:

• Relevant degree in Business, Information Systems, or related field preferred.
• 5 or more years of experience required.
• Strong technical aptitude and understanding of Learning Management Systems, e-learning tools, and Sharable Content Object Reference Model (SCORM) standards required.
• Proficiency configuring and managing LMS platforms including Docebo, Cornerstone, Moodle, Blackboard, or Canvas required.
• Familiarity with instructional design principles and e-learning content development required.
• Experience as an LMS Administrator, Web Designer, or a similar technical role highly preferred.
• Knowledge of data privacy regulations and security protocols related to learning systems preferred.
• Experience with Sharepoint and Sitecore implementation, reporting, and customization.
• Skills with Google Analytics, Microsoft Teams, Google Forms, and Power BI preferred.
• Experience in HTML, jQuery, CSS, and JavaScript preferred.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Strong communication and interpersonal skills to interact with diverse stakeholders, and the ability to lead client and staff training calls and meetings.
• Detail-oriented with the ability to maintain accurate records and produce meaningful reports.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

You are:

A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies.

As a Sales Capture Senior Manager you will be responsible for profitable sales growth by using deep sales process skills, expertise in Accenture's offerings, and leveraging relationships with Oracle. Focus will be on Healthcare across Oracle Fusion, Oracle Cloud Infrastructure and Health Global Industry Unit Products. Responsibility is for the full sales lifecycle including originating opportunities, qualification, shaping, selling, negotiating and closing.

The work:

• Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs.

• Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Oracle transformation strategies and practices.

• Has latitude in decision-making and determining objectives and approaches to critical assignments.

• Operates within large teams and directs specific team sales activities.

What's in it for you?

You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters.

At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.

Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.

You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

What you need:

• Minimum 8 years of experience in sales for a large Consulting or Technology services provider

• Minimum 3 years of experience selling or working with Healthcare organizations

• Minimum 3 years of experience selling Oracle products

• Minimum of 8 years' Sales Pursuit Management experience.

• Minimum of 3 years' experience in direct sales with quota preferably in excess of $10M

• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Bonus points if you have:

• Experience working within G2000 customers.

• Experience with C-Level client relationship building and relationship management.

• Proven ability to operate within a team-oriented environment.

• Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian.

• High energy level, focus and ability to work well in demanding client environments.

• Excellent communication (written and oral) and interpersonal skills.

• Strong leadership, problem solving, and decision-making abilities.

• Unquestionable professional integrity, credibility and character.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (

Role Location Annual Salary Range

California $36,800 to 237,600

Colorado 136,800 to 237,600

District of Columbia 136,800 to 237,600

Illinois 136,800 to 237,600

Minnesota 136,800 to 237,600

Maryland 136,800 to 237,600

New York/New Jersey 136,800 to 237,600

Washington 136,800 to 237,600

In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the?Accenture Equal Opportunity Statement (

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Overview of Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Overview of the Role:

The backend tech lead is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8 plus years of relevant experience in Apps Development or systems analysis role
• Strong Programming skills in Java , Spring Boot 3.0, Angular 14+(good to have ) , JavaScript ,PL/SQL (Oracle 19c), DB Design and Optimization
• Hands on development experience with at least 3 years in tech lead role.
• Experience in leading the development of full stack software solutions involving front end, middleware and backend.
• Experience in technical managing project teams
• Experience in working in agile projects, with good knowledge in DevOps practices, and CI/CD pipelines.
• Experience in managing and implementing successful projects
• Consistently demonstrates clear and concise written and verbal communication
• Good problem-solving skills and attention to detail, proactive working attitude, quick learning ability, strong ownership and responsibility and team spirit.

Education:

• Bachelor’s degree/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.