473 Technology jobs in Silverdale

**Overview**
***This position is contingent upon award of contract***
SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer software, and IT requirements to accomplish tasks.
**Essential Job Duties**
+ Install, test, and maintain hardware and software systems.
+ Perform system upgrades and configuration of communication systems.
+ Provide IT technical systems and continuous operations and maintenance support.
**Minimum Requirements**
+ Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree from a technical trade school.
+ 2 years of relevant experience.
+ 2 years of IT customer service work experience.
+ Experience providing IT systems operations and maintenance support.
+ Proficiency with Microsoft Teams, Excel, and Word.
+ Excellent written and oral communication skills, ability to engage collaboratively and effectively in a virtual environment within a diverse team.
+ Strong time and task management skills.
**Preferred Qualifications**
+ Experience supporting the Intelligence Community (IC).
**Work Environment**
+ Candidates must be US-based.
**Working at SOSi**
All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Our client is seeking a dedicated and innovative Instructional Technology Specialist to join our progressive educational institution. This fully remote position will be pivotal in supporting educators and students in leveraging technology to enhance teaching and learning experiences. You will be responsible for evaluating, implementing, and managing educational technologies, providing training, and troubleshooting technical issues to ensure seamless integration into the curriculum.

Responsibilities:

• Support the integration of various educational technologies, learning management systems (LMS), and digital tools within the academic environment.
• Provide technical assistance and troubleshooting for educators and students encountering issues with instructional technology platforms.
• Develop and deliver engaging training sessions and workshops on the effective use of new and existing educational technologies.
• Create user-friendly guides, tutorials, and documentation to assist users in navigating and utilizing technological resources.
• Evaluate emerging educational technologies and make recommendations for adoption based on pedagogical value and institutional needs.
• Collaborate with faculty and curriculum developers to design and implement technology-enhanced learning experiences.
• Assist in the administration and configuration of learning management systems and other educational software.
• Stay current with advancements in educational technology, learning sciences, and online pedagogy.
• Contribute to the development and enforcement of policies related to technology use in education.
• Manage technology-related projects and initiatives to ensure timely and successful completion.

Qualifications:

• Bachelor's degree in Education Technology, Information Technology, Computer Science, or a related field. Master's degree preferred.
• Minimum of 5 years of experience working in instructional technology support within an educational setting.
• Proven experience with learning management systems (e.g., Canvas, Blackboard, Moodle) and a wide range of educational software and tools.
• Strong understanding of pedagogical principles and how technology can enhance teaching and learning.
• Excellent technical troubleshooting and problem-solving skills.
• Exceptional communication, presentation, and interpersonal skills, with the ability to train and support diverse user groups.
• Experience developing training materials and conducting workshops.
• Familiarity with digital accessibility standards (e.g., WCAG).
• Ability to work independently and collaboratively in a remote environment, managing time effectively.
• A passion for education and leveraging technology to improve learning outcomes.

Our client is a leading innovator in the agricultural sector, seeking a dedicated Agricultural Technology Specialist to join their team in Seattle, Washington, US . This role is critical to advancing sustainable farming practices through the implementation and management of cutting-edge agricultural technologies. You will be instrumental in bridging the gap between traditional agricultural methods and modern technological solutions, optimizing crop yields, resource management, and overall farm efficiency.

Key responsibilities include evaluating, selecting, and implementing new agricultural technologies such as precision farming systems, drone technology for crop monitoring, automated irrigation, and sensor networks for soil and weather data collection. You will provide technical expertise and training to farm managers and staff, ensuring the effective utilization of these technologies. This position requires close collaboration with R&D teams to test and pilot emerging technologies, providing feedback for further development. You will also be responsible for data analysis derived from these systems, generating insights to inform operational decisions and improve agricultural outcomes. Maintaining detailed records, preparing reports on system performance, and staying abreast of the latest advancements in ag-tech are also core duties.

The successful candidate will possess a Bachelor's or Master's degree in Agricultural Science, Agronomy, Agricultural Engineering, or a related field. A minimum of 5 years of experience in agricultural operations with a strong focus on technology integration is required. Proven experience with GIS software, data analysis tools, and farm management software is essential. Excellent understanding of crop physiology, soil science, and pest management is expected. Strong project management skills, the ability to troubleshoot technical issues, and excellent communication and interpersonal skills to effectively train and collaborate with diverse teams are necessary. Familiarity with relevant agricultural regulations and sustainability standards is a plus. This is a hands-on role for an individual passionate about the future of farming and eager to apply technology to solve real-world agricultural challenges in Seattle, Washington, US .

Description
DESCRIPTION
AWS Utility Computing (UC) provides product innovations - from foundational services such as
Amazon Elastic Compute Cloud (EC2), to new product innovations that continue to set AWS's
services and features apart in the industry.
We develop AWS Neuron, the complete software stack for Trainium, Amazon's custom cloudscale
machine learning accelerators. Come optimize LLMs such as Llama and GPT OSS to run
really fast on Trainium.
As the SDM for the Neuron Inference Technology building blocks team, you will guide your
expert AI engineers to build fundamental inference technology building blocks and libraries to
enable AI developers to optimize model for inference on Trainium and Inferentia devices. We're
currently focusing on MoE models such as GPT OSS for Trainium 2 and the upcoming
Trainium 3. You will develop and optimize blocks such as attention kernels and
deliver them in the Neuronx_Distributed Inference Libraries, enabling customers to optimize
LLMs, multimodal, and generative models.
The ideal candidate will have an established background in optimizing LLMs, such as delivering
high-performance models using distributed inference libraries. You should be capable of
managing demanding, fast-changing priorities. You should have a strong technical ability to
understand and deliver as part of a vertically integrated system stack consisting of the PyTorch
inference library, Neuron compiler, runtime and collectives.
A day in the life
You will work with your senior management and technical leaders to define the building blocks
for the latest LLMs, build and deliver them to customers. You will manage changing priorities as
new models and new technologies emerge, and you adapt your team's work to manage them.
You will dive deep to help your team solve technical challenges.
About the team
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating - that's why
customers from the most successful startups to Global 500 companies trust our robust suite of
products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed
in the job description, we encourage candidates to apply. If your career is just starting, hasn't
followed a traditional path, or includes alternative experiences, don't let it stop you from
applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of
sacrifices at home, which is why we strive for flexibility as part of our working culture. When we
feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Experience partnering with product or program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Our client is seeking a motivated Technical Support Lead to join their growing team. This hybrid role, based in Seattle, Washington, US , will be instrumental in providing exceptional technical assistance and leadership to the support department. You will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues across multiple platforms. The ideal candidate will possess a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. Your duties will include handling escalated technical problems, developing support documentation and knowledge bases, and identifying areas for process improvement. You will collaborate with engineering and product teams to communicate customer feedback and drive product enhancements. Experience with helpdesk software, remote support tools, and strong analytical skills are essential. This position requires excellent leadership, communication, and problem-solving abilities, with a passion for delivering outstanding customer experiences. The ability to mentor and guide a technical team while maintaining a high level of customer satisfaction is paramount.

Our client is seeking a dynamic and experienced Technical Support Lead to manage and elevate their customer support operations. This is a fully remote position, offering the chance to lead a dedicated team of support professionals from anywhere in the US. The ideal candidate will have a strong background in technical troubleshooting, customer service best practices, and team leadership, preferably within the software or technology industry. You will be responsible for overseeing the helpdesk function, ensuring timely and effective resolution of customer issues, and implementing strategies to improve customer satisfaction and support efficiency. This role requires exceptional communication skills, a proactive approach to problem-solving, and the ability to motivate and guide a remote team.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists, fostering a positive and productive remote work environment.
• Oversee daily helpdesk operations, ensuring prompt and efficient resolution of customer inquiries and technical issues via various channels (phone, email, chat).
• Develop and implement support strategies to improve customer satisfaction, reduce response times, and enhance first-contact resolution rates.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Analyze support metrics and identify trends to proactively address recurring issues and recommend product improvements.
• Train new support staff on company products, support procedures, and best practices.
• Escalate complex technical issues to appropriate engineering or development teams and ensure timely follow-up.
• Manage support tickets and ensure accurate documentation of all interactions and resolutions.
• Participate in product development discussions to provide customer feedback and insights.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Proven experience managing a remote support team.
• In-depth knowledge of customer support software, ticketing systems (e.g., Zendesk, Jira Service Management), and remote collaboration tools.
• Strong technical aptitude with the ability to troubleshoot software and hardware issues effectively.
• Excellent problem-solving, analytical, and communication skills.
• Demonstrated ability to train, mentor, and motivate team members.
• Customer-centric mindset with a passion for delivering exceptional service.

This role is a fantastic opportunity to lead a critical function for a growing company, offering significant autonomy and impact. The position is based remotely, serving clients in Seattle, Washington, US .

We are seeking an experienced and dedicated Technical Support Lead to spearhead our customer service and helpdesk operations. This is a fully remote position, allowing you to contribute your expertise from anywhere in the US. You will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and effective resolution of customer issues, and driving continuous improvement in our support processes. The ideal candidate possesses exceptional leadership skills, a deep understanding of technical support methodologies, and a passion for delivering outstanding customer experiences. You will play a crucial role in mentoring support staff, developing knowledge base resources, and collaborating with engineering and product teams to address recurring technical challenges.

Key Responsibilities:

• Lead, manage, and mentor a team of technical support specialists, fostering a culture of excellence and continuous learning.
• Oversee the daily operations of the helpdesk, ensuring prompt and efficient resolution of customer tickets and inquiries.
• Develop and implement support strategies and best practices to enhance customer satisfaction and reduce response times.
• Monitor key performance indicators (KPIs) for the support team, such as first-call resolution rates, customer satisfaction scores, and ticket volume.
• Create and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Train support staff on new products, features, and support procedures.
• Act as a point of escalation for complex technical issues, providing advanced troubleshooting and support.
• Collaborate with product management and engineering teams to identify and address root causes of technical problems and advocate for product improvements.
• Manage support tools and technologies, ensuring they are optimized for team efficiency.
• Contribute to the development and execution of customer success initiatives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support or helpdesk operations, with at least 2 years in a lead or supervisory role.
• Proven ability to manage and motivate a team of support professionals.
• Strong understanding of ITIL frameworks and best practices for service management.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently and effectively manage time in a remote environment.
• Experience in creating and managing knowledge base content.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

This fully remote role offers a fantastic opportunity to lead a critical function and make a significant impact on customer satisfaction from anywhere within the US, contributing to our goals in the Seattle, Washington, US technology ecosystem.