418 Technology jobs in The Colony

• Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
• Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
• Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
• Communicate with the user while working the problem and ensures successful and timely completion of the problem
• Provide assistance with office moves, computer refreshes on an as-needed basis
• Administer Office 365 user accounts and business applications
• Complete service requests, fully documenting each step of the troubleshooting process
• Regular and reliable attendance
• Must be able to lift up to 50 lbs. unassisted

• High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
• Must have experience with Microsoft Windows 8/10
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
• Experience and ability to support Apple iOS phone and tablets

• Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
• A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)

• Competitive salary
• Exposure to advanced technology platform(s)
• Benefits Package (after 90 days)

Information Technology Operations Specialist Be among the first 25 applicants 2 days ago Role: Part-time (2-3 times a week, onsite at our Dallas office) - Approximately 15 to 20 hours a week. Experience: 5+ years preferred. Certifications: ITIL Foundation certification is required; extensive experience with ITIL without certification will also be considered. Role Overview The IT Operations Senior Specialist plays a critical role in delivering effective end-user IT services at Bristlecone. Responsibilities include managing IT operations and service delivery for End-User Computing services to business users in the USA, Canada, and Europe. The role serves as the primary contact for all Bristlecone users during US working hours and collaborates closely with internal stakeholders, leadership, and technology partners/vendors to meet service levels and business needs. Required Skills and Qualifications Minimum of 5 years of experience in IT Operations and End-User Computing. ITIL Foundation certification is mandatory. Strong communication skills suitable for senior management communication internally and externally. Experience with ITSM tools such as ManageEngine ServiceDesk, Freshservice, ServiceNow, or similar. Ability to communicate and present to stakeholders at all organizational levels, including executive leadership. Experience in enterprise IT operations, end-user, and application support is preferred. Experience in establishing and managing ITSM functions. Experience working with internal customers and delivering end-user computing services aligned with ITIL frameworks. Experience in creating SOPs, CMDBs, Knowledge Management, and improving ITIL processes. Additional Information Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at STM Consulting, Inc. by 2x. Get notified about new Information Technology Operations Specialist jobs in Dallas, TX . #J-18808-Ljbffr

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals. Key Responsibilities IT Operations & Helpdesk Leadership Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. Manage service level agreements (SLAs), incident response, and escalations. Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management). Infrastructure & Systems Management Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD Corporate firewalls, switches, routers, and VPNs Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies. Security & Compliance Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). Lead annual compliance audits. Manage endpoint protection, MDM, MFA, and vulnerability management. Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services. Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools. Hire, mentor, and manage a high-performing IT support and infrastructure team. Manage IT budgets, procurement, licensing, and vendor relationships. Coordinate third-party support contracts and service providers. Bring hands-on experience with hardware troubleshooting and system architecture. Possess proven abilities to research, evaluate, and recommend new technologies. Qualifications Technical Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies Microsoft 365, Exchange Online, Intune, Azure AD Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems. Preferred Experience Prior experience in a telecom or managed services provider (MSP) environment. Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations). Knowledge of PCI, GDPR, and telecom regulatory compliance requirements. Soft Skills & Other Requirements Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. Strong problem-solving abilities with a customer-first mindset. Willingness to be on-call or provide support outside of business hours when needed. Ability to thrive in a dynamic, high-growth, and highly technical environment. This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you. Additional Information We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include: 401(k) Retirement Plan - Prepare for the future with our competitive 401(k) plan. Health, Dental, and Vision Insurance - Access quality coverage to keep you and your family healthy. Cell Phone Discount Program - Enjoy savings on your monthly wireless bill through our employee discount partnerships. Gym Membership Discounts - Stay active and healthy with discounted rates at a variety of fitness centers. We're committed to helping you thrive both professionally and personally. #J-18808-Ljbffr

Job DescriptionJob DescriptionCompany Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT)  to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
  • Servers (Windows/Linux), virtualization (VMware/Hyper-V)
  • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Qualifications

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s ).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing:
  • Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Experience

• Prior experience in a telecom or managed services provider (MSP)  environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan  – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance  – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program  – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts  – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Job Description

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
  • Servers (Windows/Linux), virtualization (VMware/Hyper-V)
  • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
  • Corporate firewalls, switches, routers, and VPNs
  • Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• Lead annual compliance audits.
• Manage endpoint protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Qualifications:
Qualifications

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
• Expertise in managing:
  • Windows Server, Linux, Active Directory, and Group Policies
  • Microsoft 365, Exchange Online, Intune, Azure AD
  • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
  • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.
• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to be on-call or provide support outside of business hours when needed.
• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

• Develop a Corporate information security vision and strategy aligned with organizational priorities.
• Establish and cultivate a team of IT Security experts within Business Units.
• Ensure Security compliance with IT Manual and oversee Security Governance & Compliance.
• Lead Internal IT General Controls and Cyber Security Audits.
• Collaborate with Business Unit IT teams to develop and maintain the Corporate Cyber Security Incident Response Plan.
• Conduct Tabletop Reviews of the Incident Response Plan.
• Assist in designing and administering Cyber Security Awareness Training.
• Manage threat response, vulnerability management, and risk mitigation.
• Lead the information security function across the organization.
• Provide regular reporting on the information security program status to senior leaders.
• Work with vendor management teams to ensure information security requirements in contracts.
• Establish a metrics framework to measure the efficiency of Security and Data Governance Programs.
• Create and manage an information security awareness program.
• Manage the budget for the function.
• Partner with business and executive leadership to ensure security measures in application and platform development.

• Detailed understanding of Network Devices, Anti-Malware solutions, Intrusion Prevention Systems, Web Content filtering solutions, DLP Technologies, Web Application Firewalls, and SIEM Solution.
• Certifications such as CISA, CISM, CISSP, CompTIA Security+ are desirable.
• Knowledge of Cyber Security Frameworks like NIST, CSF preferred.
• Minimum 7+ years of experience in information services with 5 years in Information Security domains.
• Bachelor's Degree required, with a concentration in computer science preferred.

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.

Want to start your journey with the Navy?

Apply Now

Enlisted None

What to Expect

Information Systems Technician

More Information

Responsibilities

Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:

INFORMATION SYSTEMS TECHNICIAN (IT)

• Establishing, monitoring and maintaining radio frequency communication systems
• Operating and maintaining global satellite telecommunications systems
• Transmitting, receiving and storing all incoming and outgoing messages
• Managing and coordinating information systems security across platforms and fleets
• Designing, installing and operating wide-area-networks, computer systems and associated devices
• Performing network system administration, maintenance and training and manage network security
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Writing programs to collect and distribute data for a variety of applications
• Ensuring the proper security and handling of communications materials, systems and equipment
• Performing diagnostics and data recovery operations and maintaining logs

• Establishing, monitoring and maintaining radio frequency communication systems
• Operating and maintaining global satellite telecommunications systems
• Transmitting, receiving and storing all incoming and outgoing messages
• Managing and coordinating information systems security across platforms and fleets
• Designing, installing and operating wide-area-networks, computer systems and associated devices
• Performing network system administration, maintenance and training and manage network security
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Writing programs to collect and distribute data for a variety of applications
• Performing diagnostics and data recovery operations, and maintain logs
• Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
• Operating and maintaining testing and auxiliary equipment
• Ensuring the proper security and handling of communications materials, systems and equipment

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.

Want to start your journey with the Navy?

Apply Now

Enlisted None

What to Expect

Information Systems Technician

More Information

Responsibilities

Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:

INFORMATION SYSTEMS TECHNICIAN (IT)

• Establishing, monitoring and maintaining radio frequency communication systems
• Operating and maintaining global satellite telecommunications systems
• Transmitting, receiving and storing all incoming and outgoing messages
• Managing and coordinating information systems security across platforms and fleets
• Designing, installing and operating wide-area-networks, computer systems and associated devices
• Performing network system administration, maintenance and training and manage network security
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Writing programs to collect and distribute data for a variety of applications
• Ensuring the proper security and handling of communications materials, systems and equipment
• Performing diagnostics and data recovery operations and maintaining logs

• Establishing, monitoring and maintaining radio frequency communication systems
• Operating and maintaining global satellite telecommunications systems
• Transmitting, receiving and storing all incoming and outgoing messages
• Managing and coordinating information systems security across platforms and fleets
• Designing, installing and operating wide-area-networks, computer systems and associated devices
• Performing network system administration, maintenance and training and manage network security
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Writing programs to collect and distribute data for a variety of applications
• Performing diagnostics and data recovery operations, and maintain logs
• Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
• Operating and maintaining testing and auxiliary equipment
• Ensuring the proper security and handling of communications materials, systems and equipment

Position Summary

The Training Coordinator is a multifaceted role that supports the successful execution of the firm's training initiatives. This position combines hands-on training delivery with program coordination, documentation development, LMS support, and team leadership. The Training Coordinator will facilitate live webinars, create written and video training materials, track attendance and learner progress, and assist in maintaining the learning management system (LMS). Additionally, this individual will provide support across the training team, help manage daily operations, and collaborate on training rollouts, timelines, and resource planning.

Key Responsibilities

Training Delivery and Content Creation

• Conduct virtual/in person training sessions and webinars for staff, attorneys, and new hires.
• Develop engaging and easy-to-follow training documentation, user guides, and instructional videos.
• Tailor content to suit various learner audiences and firm-wide technology platforms.

• Record attendance and monitor participation in the LMS.
• Assist in the upkeep of LMS content, courses, and user data.
• Run reports and analyze metrics to assess training engagement and compliance.

• Collaborate with other trainers to ensure consistent and high-quality training delivery.
• Serve as a support resource to fill in scheduling or content gaps among the training team.
• Assist the Training Director in managing day-to-day assignments for the training team.
• Help coordinate project timelines, training rollouts, and implementation plans.

• Contribute to the planning and execution of firm-wide technology initiatives.
• Identify process improvements and recommend solutions to enhance training effectiveness.
• Act as a liaison between the Training Director and the team for operational updates and task tracking.

• 3+ years of experience in a training, instructional design, or related role, preferably in a legal or professional services environment.
• Proven experience delivering virtual and webinar-based training.
• Strong writing skills with experience developing training documentation and video content.
• Familiarity with LMS platforms (e.g., UniversitySite, etc.) and learning analytics.
• Excellent organizational and time-management skills with the ability to manage multiple tasks and priorities.
• Technologically proficient; able to quickly learn new software and tools.
• Strong interpersonal skills with a collaborative, team-oriented mindset.
• Experience coordinating or overseeing training timelines, task assignments, or small project rollouts is a plus.

• Experience with legal technology systems (e.g., NetDocuments, Microsoft 365, Litera, etc.)
• Knowledge of adult learning principles and instructional design best practices
• Video editing software knowledge (e.g., Filmora, Adobe Captivate) is a plus