214 Technology jobs in Thonotosassa

**Description**
In this challenging role as a Technical Consultant, you will contribute as part of a team to the entire range of retirement administration projects. If you're looking for an exciting opportunity, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now.
**The Role**
As a Technical Consultant you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technology-based solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen. Other responsibilities include:
+ Drive superior, consistent project management for concurrent projects
+ Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards
+ Serve as the day to day project lead, ensuring the progress of teams against established goals
+ Serve as primary, daily contact to clients on delivery of services
+ Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers
+ Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice
+ Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.
+ Efficiently and effectively trouble shoot and resolve client issues
+ Train clients on use of new tools and approaches
+ Contribute to the development of new tools, processes and solutions to meet clients' outsourcing and broader human resources needs
+ Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions
+ Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals
+ Hold regular meetings to monitor progress and identify any issues
+ Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs
+ Participate in finalist presentations and other activities to help close new business
**Qualifications**
**The Requirements**
+ Substantial experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred
+ Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation
+ Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions
+ Strong interpersonal and client management skills
+ Excellent written and verbal communication skills
+ Strong analytical, integrative and problem solving skills
+ Strong organizational abilities and flexibility to work in a performance driven environment
+ Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement
+ Desire to learn, accept new challenges, and have fun
+ Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field required; Masters degree a plus
+ Proficient in MS Office (including Excel), MS Project, Windows platforms
+ Ability to travel and work extended hours as needed
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
**EOE, including disability/vets**
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Marketing Technology Director
**PRIMARY PURPOSE OF THE ROLE:** The Director, Marketing Technology leads the strategy and management of our current marketing tech stack and owns the coordinated upgrade and implementation of marketing automation, reporting and data analysis capabilities. This position will translate the marketing vision into a technology roadmap to meet Sedgwick's vision and key objectives.
**ESSENTIAL RESPONSIBILITIES MAY INCLUDE:**
+ Develop and implement the marketing technology strategy ensuring alignment with the overall Marketing and Sedgwick's initiatives.
+ Lead Administration of all current marketing tools including email, web design, automation, digital, measurement and SEO (e.g., Act-On, Crazy Egg, Google Analytics 4, Looker Studio, Sprout Social, Wrike and Genius Monkey)
+ Develop new strategies to replace existing tools or enhance existing capabilities.
+ Evaluate marketing processes and apply best in class tools to improve process efficiency and effectiveness.
+ Prepare technical and functional evaluation of current CRM capabilities and recommend new tools or processes if needed.
+ Drive the integration of AI and automation technologies.
+ Train internal users on tools to achieve strategic objectives.
+ Educate teams on best practices for analysis and technology by staying current on emerging marketing, GTM technologies and use cases
+ Plan the extraction and use of data from tools into other systems to meet key objectives.
+ Work Cross functionally with CDO, CIO, Sales, Marketing, Pricing, Finance and Client Services to ensure tools are integrated with larger Sedgwick tech stack strategy and plans.
**QUALIFICATIONS**
Bachelor's degree in Marketing, Business, IT, Engineering or a related field
8+ years of experience in B2B marketing technology.
Experience creating a martech vision and roadmap for a B2B company. 10+ years overall experience.
Experience leading martech transformation initiatives and driving change within a marketing organization
Experience in B2B website evaluation, lead generation, and Account-Based Marketing (ABM)
**TAKING CARE OF YOU**
+ Career Development and promotional growth opportunities.
+ A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #remote
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Technology Modernization - Workday Director
As a Workday Director within the Technology Modernization Practice, you will help organizations proactively shape and implement their overall strategy and supporting initiatives. Specific to client interaction, you will play a key role in the delivery of engagements and work with chief operating officers, chief financial officers, and other senior client leaders to demonstrate your subject matter expertise as we seek to help them implement solutions in support of their broader strategy and goal of creating value.
Your day-to-day may include:
+ Assist in full life cycle implementations including planning, design, & build phases
+ Responsible for documenting business requirements, system design and transformational goals
+ Configure applications and conduct iterative unit testing
+ Help to create training materials and quick reference guides to support user adoption
+ Conduct training classes to prepare end users for deployment
+ Provide post-production support
+ Manage full life cycle implementations
+ Manage resources and budget on client projects
+ Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Identify business opportunities to increase usability and profitability of information architecture
+ Experience with program leadership, governance and change enablement
+ Meet or exceed targeted billing hours (utilization)
+ Assist practice leadership in creating proposals, budgets, and work plans. Participate in other business development activities as appropriate
+ Interview campus and/or experienced candidates
+ Other duties as assigned
You have the following technical skills, qualifications, and abilities:
+ Bachelor's degree in Accounting, Business, Information Technology, MIS or related field required. A Master's degree is a plus.
+ 10+ years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level.
+ Excellent verbal and written communication skills.
+ Knowledge of software development lifecycles, key metrics and reports.
+ Experience with ERP Application Integration & back-end data connectivity applications.
+ Experience installing/configuring/implementing Oracle Applications.
+ Knowledge of Workday ERP (Financials, SCM, etc.)
+ Proven ability delivering complex and time sensitive projects.
+ Strong leadership skills: able to conduct meetings and write technically oriented documents
+ Able to work with clients to understand current state processes and define future state processes based on business objectives
+ Ability to work additional hours as needed
+ Ability to travel to various client sites as needed on short notice
+ Travel percentage: up to 40%
+ Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site
The base salary range for this position in the firm's Minneapolis, WI office is between $187,000 and $12,000
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2 7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you're about to join is ready to help you thrive. Here's how:
- Whether it's your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.
- Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
- We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
+ Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.

**What We're Looking For**
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for leading and managing a technology department within the HNTB Digital Solutions Practice or a project team for a program or client. The Technology Department Manager will work with the technology team to plan, execute, and deliver technology solutions for various projects and clients and will also oversee the technology budget, resources, and performance for the department.
**What You'll Do:**
+ Leads and manages the technology department within the organization, ensuring alignment with business goals and objectives.
+ Works with the technology team to plan, execute, and deliver technology solutions for various projects and clients, using best practices and industry standards.
+ Oversees the technology budget, resources, and performance, ensuring cost-effectiveness and efficiency.
+ Provides technical leadership and guidance to the technology team, mentoring and coaching them on technical skills and career development.
+ Establishes and maintains relationships with internal and external stakeholders, such as clients, vendors, partners, etc.
+ Evaluates and implements new technologies, tools, and processes to improve the quality and innovation of the technology department.
+ Ensures compliance with security, privacy, and regulatory requirements for the technology department.
+ Manages the technology staff by recruiting, training, and evaluating their performance.
+ Performs other duties as assigned.
**What You'll Need:**
+ Bachelor's degree in Computer Science, Engineering, or related field and 10 years of relevant experience, including, or
+ Master's degree in Computer Science, Engineering, or related field and 9 years of relevant experience, or
+ In lieu of education, 14 years of relevant experience.
**What You'll Bring:**
+ Proficiency in various technologies, tools, and frameworks relevant to the organization's domain
+ Knowledge of technology best practices and industry trends
+ Ability to lead and manage the technology department within the organization
+ Excellent communication and problem-solving skills
**What We Prefer:**
+ 3 years of experience in leading and managing technology teams and projects.
**Additional Information**
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.
#AJ #DigitalInfrastructureSolutions
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Locations:
Tallahassee, FL, Tampa, FL
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_NOTICE TO THIRD-PARTY AGENCIES:_
_HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees._
**Job Type:** Regular
**Full/Part Time:** Full time
**Job Category:** Technical Group
**ReqID:** R-27759

Our client, a leading recruitment consultancy, is seeking a driven and experienced Recruitment Consultant specializing in the technology sector to join their team in **Tampa, Florida, US**. This is a hybrid role, offering a blend of in-office collaboration and remote flexibility. You will be responsible for managing the full recruitment lifecycle for technology roles, from sourcing and screening candidates to negotiating offers and building strong client relationships. This involves understanding the intricate needs of technology companies, identifying top talent in areas such as software development, cybersecurity, data science, and IT infrastructure, and effectively matching them with suitable opportunities. Your primary duties will include proactively sourcing candidates through various channels, including LinkedIn, job boards, and professional networks; conducting thorough interviews and assessments to evaluate technical skills and cultural fit; and presenting qualified candidates to clients. You will also be expected to develop and maintain a strong network of tech professionals, stay abreast of industry trends, and contribute to the firm's business development efforts. The ideal candidate possesses excellent communication and negotiation skills, a deep understanding of the technology landscape, and a proven track record in recruitment, particularly within the IT sector. This role demands a results-oriented individual who thrives in a fast-paced, target-driven environment. You will work closely with hiring managers at client organizations, providing expert advice and consultative services throughout the recruitment process. Building trust and establishing long-term partnerships with both clients and candidates is paramount. This is an exciting opportunity for a motivated recruiter to advance their career, contribute to a highly successful team, and earn significant rewards through a competitive commission structure. Your ability to identify and attract niche tech talent will be key to your success.

Responsibilities:

• Manage the full recruitment cycle for technology roles, from sourcing to placement.
• Develop and execute effective candidate sourcing strategies across various platforms.
• Conduct in-depth interviews and candidate assessments to evaluate skills and fit.
• Build and maintain strong relationships with technology clients and hiring managers.
• Understand client needs and provide expert recruitment consultation.
• Negotiate job offers and facilitate the onboarding process.
• Stay current with technology industry trends and talent market dynamics.
• Achieve and exceed individual and team recruitment targets.
• Develop and nurture a network of qualified technology professionals.
• Maintain accurate candidate and client data in the CRM system.
• Contribute to business development and client acquisition efforts.
• Uphold the firm's reputation for excellence in recruitment services.

Qualifications:

• Minimum of 3 years of experience in recruitment, with a focus on the technology sector.
• Proven track record of successfully placing candidates in technical roles.
• In-depth knowledge of the IT landscape and common technology stacks.
• Excellent sourcing, interviewing, and negotiation skills.
• Strong business acumen and ability to build client relationships.
• Proficiency with recruitment software and applicant tracking systems (ATS).
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively in a hybrid environment and meet demanding targets.
• Bachelor's degree in Business, Human Resources, or a related field is preferred.

Our client, a leader in sustainable agriculture, is seeking an innovative Agricultural Technology Specialist to join their fully remote team. This position offers the flexibility to work from anywhere within the US, contributing to the advancement of modern farming techniques. You will be instrumental in integrating cutting-edge technologies into agricultural practices, enhancing crop yields, improving resource management, and promoting sustainability. This role involves working with data, advising on technological solutions, and collaborating with farmers and researchers to implement efficient and effective agricultural strategies.

Responsibilities:

• Research, evaluate, and recommend agricultural technologies, including precision farming tools, IoT sensors, drones, and data analytics platforms.
• Assist in the development and implementation of farm management software and digital tools.
• Analyze agricultural data (soil conditions, weather patterns, crop health) to provide actionable insights and recommendations.
• Develop strategies for optimizing resource use (water, fertilizers, pesticides) through technological interventions.
• Collaborate with farmers, agronomists, and researchers to troubleshoot technical issues and provide ongoing support.
• Stay informed about the latest trends and innovations in agricultural technology and sustainable farming practices.
• Prepare technical reports and presentations on technology adoption and its impact on agricultural outcomes.
• Contribute to grant proposals and project documentation related to agricultural innovation.
• Ensure the ethical and responsible use of agricultural technologies.
• Facilitate knowledge sharing and training on new technologies within the agricultural community.

Qualifications:

• Bachelor's degree in Agricultural Science, Agronomy, Agricultural Engineering, or a related field. A Master's degree or PhD is a strong plus.
• 3-5 years of experience in agricultural technology, precision farming, or a related field.
• Solid understanding of modern agricultural practices and challenges.
• Familiarity with data analytics, GIS, and remote sensing technologies in an agricultural context.
• Experience with farm management software and precision agriculture equipment.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.
• Ability to work independently and proactively in a fully remote environment.
• Passion for sustainable agriculture and technological innovation.
• Knowledge of drone technology and its applications in agriculture is beneficial.

This is an exceptional opportunity to drive innovation in the agricultural sector and contribute to a more sustainable future, all within a fully remote work structure. The primary business location is Tampa, Florida, US , but the position is fully remote.

Our client seeks a dedicated and innovative Instructional Technology Specialist to enhance our educational programs in Jacksonville, Florida, US . This role involves integrating cutting-edge technology into our teaching and learning environments, supporting educators and students, and driving digital literacy. You will be instrumental in ensuring our learning platforms are effective, accessible, and engaging for all users.

Responsibilities:

• Support the integration and effective use of learning management systems (LMS) and other educational technologies.
• Provide technical assistance and training to faculty, staff, and students on various educational software and hardware.
• Develop and maintain online learning resources, tutorials, and documentation.
• Collaborate with instructional designers and faculty to create engaging digital learning experiences.
• Troubleshoot and resolve technical issues related to instructional technology.
• Evaluate and recommend new educational technologies to improve teaching and learning outcomes.
• Assist in the management and maintenance of educational technology infrastructure.
• Stay current with trends and best practices in educational technology and digital learning.
• Contribute to projects aimed at enhancing the digital learning environment.
• Ensure compliance with accessibility standards (e.g., WCAG) for digital content.

This position offers a hybrid work arrangement, combining remote flexibility with in-office collaboration in Jacksonville, Florida, US . We are looking for a proactive individual with a passion for technology and education. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a commitment to supporting our educational community. Experience with various LMS platforms, content creation tools, and a strong understanding of pedagogical principles related to technology integration are essential. This role is vital in empowering our users to leverage technology effectively for academic success.

Qualifications:

• Bachelor's degree in Information Technology, Education, or a related field.
• Minimum of 3 years of experience in an educational technology support or specialist role.
• Proficiency with Learning Management Systems (e.g., Canvas, Blackboard, Moodle).
• Experience with multimedia and content creation tools (e.g., video editing, graphic design).
• Strong understanding of web technologies and troubleshooting.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.

Our client is seeking a proactive and skilled Technical Support Lead to manage their customer service operations in **Jacksonville, Florida, US**. This hybrid role requires an individual who can effectively lead a team, resolve complex technical issues, and ensure a high level of customer satisfaction. You will be responsible for supervising daily support activities, mentoring junior support staff, and developing support documentation and procedures. Your key duties will include handling escalated customer inquiries, troubleshooting software and hardware problems, and coordinating with engineering and product teams to address bugs and feature requests. You will also play a crucial role in identifying trends in customer issues and providing feedback to improve product usability and reliability. The ideal candidate will have a strong background in technical support, with a proven ability to diagnose and resolve a wide range of IT-related problems. Excellent communication and interpersonal skills are essential for interacting with both customers and internal teams. You will need to be comfortable managing a support ticketing system and ensuring timely resolution of all requests. This position offers a hybrid work model, allowing for a balance between remote work flexibility and in-office collaboration in **Jacksonville, Florida, US**. You will be expected to be present in the office for key team meetings, training sessions, and critical problem-solving events. A passion for technology and a commitment to delivering exceptional customer service are highly valued. The ability to analyze support data and implement process improvements will be a significant advantage.

Our client is seeking a dedicated and problem-solving Technical Support Engineer to join their customer service team in Jacksonville, Florida, US . This role is crucial for providing exceptional technical assistance to customers, ensuring their issues are resolved efficiently and effectively. The ideal candidate will have a strong aptitude for troubleshooting complex technical problems, a patient demeanor, and excellent communication skills. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving hardware, software, and network issues; documenting support interactions and solutions; escalating complex issues to higher-level support teams when necessary; and contributing to the development of knowledge base articles and FAQs. You will be expected to maintain a high level of customer satisfaction by delivering timely and accurate technical support. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Proficiency with operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts is essential. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. Strong analytical and problem-solving skills, coupled with the ability to explain technical information to non-technical users, are critical. This is a great opportunity to work with a supportive team and grow your career in technical support. The ability to work independently and as part of a team, manage your workload effectively, and maintain a positive attitude under pressure is key.

Key Responsibilities:

• Provide first and second-tier technical support to end-users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Respond to support requests via various communication channels.
• Document all support activities and resolutions in a ticketing system.
• Escalate unresolved issues to appropriate technical teams.
• Create and update knowledge base articles and user guides.
• Assist with the setup and configuration of new hardware and software.
• Identify recurring issues and provide feedback for product improvement.
• Maintain a high standard of customer service and satisfaction.
• Participate in training sessions to stay updated on product knowledge.