304 Technology jobs in Whittier
Manager, Information Technology
Posted 2 days ago
Job Viewed
Job Description
Job DescriptionJob Description
Champions Group is looking for a motivated, talented, and qualified Information Technology (IT) Manager to lead and manage our IT team. The manager will be tasked with providing unparalleled customer service, focusing on timely and comprehensive resolutions to our users' technical needs. IT operations are carried out through a mix of internal and external teams and third-party service providers.
As IT Manager, you will provide technical expertise and support for all IT-related matters, including network, servers, phone systems, cloud technologies, end-user computing devices, software, peripherals, desk phones, and mobile devices. The candidate will be responsible for deploying new tools/services and managing the day-to-day workload of service desk personnel. This individual will be the point of escalation for service issues between internal and external teams and facilitate external teams with knowledge documents for expanding their support capability.
This hands-on position requires a solid technical background, proven customer service experience, and a strong management background. This includes the ability to strategically solve problems and motivate the team to achieve specific business-centered goals. Proven strategic and tactical leadership, communication, and organizational skills are essential to perform well in this position.
Primary Responsibilities:
- Provide IT support by communicating effectively across multiple levels of the organization.
- Provide leadership to maintain standard operating procedures, ensure best practices, and develop guidelines for delivering high-quality support.
- Maintain effective partnerships and influence management, peers, and staff through an inclusive style and leadership ability.
- Establish best practices throughout the entire technical support process
- Develop daily, weekly, and monthly reports (from our systems) to measure service efficiency, steer productivity, and share such reports with the management team regularly.
- Set up high customer service standards and ensure that the team is set up to deliver accordingly.
- Ensure customer service requests (tickets) are handled in a timely manner and followed through for completion.
- Prioritize projects and operations tasks effectively to deliver within the defined SLA
- Manage, install, configure, and troubleshoot IT issues related to networks, connectivity, and security, laptops, workstations, printers, phones, video conference units, and mobile devices.
- Respond promptly to escalations for technical assistance via phone, email, and in person as needed.
- Contribute to improving customer support by involving yourself in situations that fall below these standards.
- Manage the IT service desk team members and evaluate performance against established expectation
Qualifications:
- BS degree in Computer Science or Information Technology, higher education required.
- 5+ years of experience in desktop support in a multi-unit environment is highly .
- 3+ years of experience in managing an enterprise IT team, including service/help desk, system administrators and MSP.
- Excellent knowledge of managing Enterprise Networking stack, Cloud Infrastructure, UCAAS/CAAS solutions, Conference Room Technologies, and Physical Security Technologies.
- Excellent Knowledge of Active Directory, Microsoft 365, Exchange Online, and Microsoft EntraID administration.
- Highly proficient with SharePoint / Teams / OneDrive – Implementation, rollout, and day-to-day administration experience are necessary.
- Sound knowledge of essential Cybersecurity tools and best practices is required.
- Experience in managing various mobile devices and mobile device management software is required.
- Excellent leadership, problem-solving, and customer service skills.
- Strong organizational, communication, and project management abilities.
Physical Demands:
- Regularly required to sit; use hands to handle or feel and type.
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
- Frequently required to reach with hands and arms.
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
We are an equal opportunity employer that is committed to and in the workplace. We prohibit discrimination and harassment of any kind based on , , , , , , , genetic information, , or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
#CGH
Pay Range$125,000—$150,000 USD
About Champions Group:
Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating.
We are an equal opportunity employer committed to and in the workplace. We prohibit discrimination and harassment based on , , , , , , , genetic information, , or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Champions Group Privacy Policy
Information Technology Specialist
Posted 2 days ago
Job Viewed
Job Description
About the job Information Technology Specialist
Job Summary
We are seeking an IT Specialist to oversee and manage office IT systems, security, installations, and store IT infrastructure support. The ideal candidate will be responsible for ensuring smooth day-to-day IT operations, supporting system setup, and maintaining a secure IT environment across the organization.
Key Responsibilities
- Manage and maintain office/store IT systems, including network, hardware, and software
- Ensure IT security, including data protection, access control, and cybersecurity measures
- Install, configure, and troubleshoot hardware, software, and network systems for office and retail locations
- Provide technical support and training to employees on IT systems and tools
- Support the setup and maintenance of POS (Point-of-Sale) systems, network infrastructure, and security systems in retail stores
- Collaborate with vendors and external IT service providers for system upgrades and troubleshooting
- Monitor system performance, identify potential issues, and implement proactive solutions
- Develop IT policies and best practices to ensure efficiency and security compliance
- Bachelors degree in Information Technology, Computer Science, or a related field
- 4+ years of experience in IT support, system administration, or network management
- Strong knowledge of networking, cybersecurity, and IT infrastructure
- Experience with Windows and Mac operating systems, cloud-based solutions, and enterprise IT tools
- Hands-on experience with POS systems and retail IT operations is a plus
- Strong troubleshooting and problem-solving skills with a customer-focused approach
- Ability to work independently and support multiple locations
- Experience in the retail or beauty industry
- Familiarity with Google Workspace, Microsoft 365, VPNs, and cloud security solutions
- Bilingual in English and Korean is a plus
Manager, Information Technology
Posted 2 days ago
Job Viewed
Job Description
Champions Group is looking for a motivated, talented, and qualified Information Technology (IT) Manager to lead and manage our IT team. The manager will be tasked with providing unparalleled customer service, focusing on timely and comprehensive resolutions to our users' technical needs. IT operations are carried out through a mix of internal and external teams and third-party service providers.
As IT Manager, you will provide technical expertise and support for all IT-related matters, including network, servers, phone systems, cloud technologies, end-user computing devices, software, peripherals, desk phones, and mobile devices. The candidate will be responsible for deploying new tools/services and managing the day-to-day workload of service desk personnel. This individual will be the point of escalation for service issues between internal and external teams and facilitate external teams with knowledge documents for expanding their support capability.
This hands-on position requires a solid technical background, proven customer service experience, and a strong management background. This includes the ability to strategically solve problems and motivate the team to achieve specific business-centered goals. Proven strategic and tactical leadership, communication, and organizational skills are essential to perform well in this position.
Primary Responsibilities:
- Provide IT support by communicating effectively across multiple levels of the organization.
- Provide leadership to maintain standard operating procedures, ensure best practices, and develop guidelines for delivering high-quality support.
- Maintain effective partnerships and influence management, peers, and staff through an inclusive style and leadership ability.
- Establish best practices throughout the entire technical support process
- Develop daily, weekly, and monthly reports (from our systems) to measure service efficiency, steer productivity, and share such reports with the management team regularly.
- Set up high customer service standards and ensure that the team is set up to deliver accordingly.
- Ensure customer service requests (tickets) are handled in a timely manner and followed through for completion.
- Prioritize projects and operations tasks effectively to deliver within the defined SLA
- Manage, install, configure, and troubleshoot IT issues related to networks, connectivity, and security, laptops, workstations, printers, phones, video conference units, and mobile devices.
- Respond promptly to escalations for technical assistance via phone, email, and in person as needed.
- Contribute to improving customer support by involving yourself in situations that fall below these standards.
- Manage the IT service desk team members and evaluate performance against established expectation
- BS degree in Computer Science or Information Technology, higher education required.
- 5+ years of experience in desktop support in a multi-unit environment is highly preferred.
- 3+ years of experience in managing an enterprise IT team, including service/help desk, system administrators and MSP.
- Excellent knowledge of managing Enterprise Networking stack, Cloud Infrastructure, UCAAS/CAAS solutions, Conference Room Technologies, and Physical Security Technologies.
- Excellent Knowledge of Active Directory, Microsoft 365, Exchange Online, and Microsoft EntraID administration.
- Highly proficient with SharePoint / Teams / OneDrive - Implementation, rollout, and day-to-day administration experience are necessary.
- Sound knowledge of essential Cybersecurity tools and best practices is required.
- Experience in managing various mobile devices and mobile device management software is required.
- Excellent leadership, problem-solving, and customer service skills.
- Strong organizational, communication, and project management abilities.
- Regularly required to sit; use hands to handle or feel and type.
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
- Frequently required to reach with hands and arms.
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
#CGH
Pay Range
$125,000-$150,000 USD
About Champions Group:
Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Champions Group Privacy Policy
Information Technology Specialist
Posted 2 days ago
Job Viewed
Job Description
Overview This position is contingent upon award of contract SOS International LLC (SOSi) is seeking an Information Technology Specialist to support a US Government Client. The ITS will ensure appropriate network connectivity, computer hardware, computer software, and IT requirements to accomplish tasks. Essential Job Duties Install, test, and maintain hardware and software systems. Perform system upgrades and configuration of communication systems. Provide IT technical systems and continuous operations and maintenance support. Minimum Requirements Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree from a technical trade school. 2 years of relevant experience. 2 years of IT customer service work experience. Experience providing IT systems operations and maintenance support. Proficiency with Microsoft Teams, Excel, and Word. Excellent written and oral communication skills, ability to engage collaboratively and effectively in a virtual environment within a diverse team. Strong time and task management skills. Preferred Qualifications Experience supporting the Intelligence Community (IC). Work Environment Candidates must be US-based. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.
Information Technology Manager
Posted 2 days ago
Job Viewed
Job Description
Information Technology Manager
El SEGUNDO, CA | FULL-TIME Onsite/Hybrid
Must be a U.S. Citizen or lawful permanent resident (DoD compliance)
Defense, aerospace and other high-performance applications demand new material solutions stronger, lighter, more resilient tested and delivered faster than traditionally available. Cambium is disrupting advanced materials development, from AI-driven molecular design to agile domestic manufacturing. Whether enabling hypersonic flight or protecting critical systems, our solutions push the limits of what's possible. Cambium solves mission-critical problems in defense and industry. Our team of world-class scientists and engineers was purpose built to take on those challenges. Come join us and revolutionize advanced materials for defense, aerospace, and beyond.
THE ROLE
You'll play a pivotal role working directly with our Senior Director of IT to design to implement and scale the systems that keep our people productive, secure, and ready for rapid growth. You'll manage our lab environment computers and networks for specialized manufacturing and life science instruments, support enterprise software selection and implementation, and support Cambium's AI-driven science and operations with robust systems, secure architecture, and smart processes.
KEY RESPONSIBILITIES
• Lead provisioning, deployment, and lifecycle of Windows and MacOS devices
• Design and manage MDM solutions (Intune, Jamf strongly preferred)
• Administer Microsoft 365, Azure AD, SharePoint, and Exchange
• Manage Windows Server and Linux administration (setup, maintenance, patching, backups)
• Design and maintain secure network architecture (switches, firewalls, VLANs, VPNs, Wi-Fi); Experience with Ubiquiti a plus
• Support lab environment computers and networks for manufacturing and scientific R&D instruments
• Plan and deploy new enterprise software and IT services, from requirements to rollout
• Manage vendors for hardware, software, networking, and SaaS
• Troubleshoot complex hardware, software, and network issues across office and labs
• Oversee IT helpdesk/ticketing and user support systems
• Support defense-grade security, compliance, and documentation
KEY REQUIREMENTS
• 3-6 years in IT administration and operations
• Proven experience with Windows/Mac provisioning and support
• Strong MDM skills (Intune, Jamf)
• Advanced Microsoft 365, Azure AD, SharePoint, and Exchange admin skills
• Hands-on Windows Server and Linux admin experience
• Deep knowledge of network design and security (switches, firewalls, VLANs)
• Familiarity with modern database architecture and secure, scalable data systems
• Experience managing lab IT environments and specialized instruments
• Track record of end-to-end IT system implementation and rollouts
• Strong troubleshooting across devices, networks, and infrastructure
• Solid vendor management for hardware, software, and services
• Clear communicator across technical and non-technical teams
• ERP or Salesforce certification and experience a plus
• Passion for new tech, hardware, and scientific advances, you make systems faster, smarter, and more secure.
• Must be a U.S. Citizen or lawful permanent resident (DoD compliance)
• On-site in El Segundo most days with some flexibility for recurring hybrid work.
SALARY
$90,000-$120,000 annually
BENEFITS
Cambium offers a highly competitive compensation and benefits plan. This includes excellent medical/dental/vision benefits, and a matching 401(k) plan, professional development reimbursement, and an opportunity for equity for most full time positions.
Information Technology Specialist

Posted 7 days ago
Job Viewed
Job Description
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.
Records Analyst - Information Technology
Posted 1 day ago
Job Viewed
Job Description
Under general supervision, is responsible for supporting Records Management with established processes. The ideal candidate will have a strong background in Records Management practices who has experience in following a company document retention policy, works with classification of documents and is able to communicate company objectives to various levels of management within Honda to achieve our goals. They also need to be able to communicate with IT teams the policy and retention requirements as we are working with many IT project teams to ensure appropriate measures are in place for managing the documents. This role will involve analyzing large datasets, creating detailed reports, and providing actionable insights to support business decisions.
- Conduct information gathering sessions with key contacts from each department to review and inventory the documents which the department is responsible for creating and/or maintaining.
- Create and/or Modify the Document Retention Schedule for each department
- Coordinate and confirm system updates are completed correctly
- Assist with physical inventory remediation (review documentation, classify documents per the document retention schedule, and identify department responsible for documents)
- Assess IT systems and ensure that all records are properly managed and retained in accordance with legal and regulatory requirements.
- Develop and maintain complex Excel spreadsheets, including advanced formulas, pivot tables, and macros.
- Must be able to manage their own project load, multitask & prioritize accordingly
- Other tasks as assigned
Job Specific Skills:
- STRONG ORGANIZATION SKILLS AND ABILITY TO MANAGE/TRACK PROJECTS
- PROBLEM SOLVING SKILLS WITH THE ABILITY TO RESOLVE BUSINESS ISSUES INDEPENDENTLY
- ABILITY TO COMMUNICATE WITH ALL LEVELS OF MANAGEMENT ACROSS ALL HONDA COMPANIES
- PROVEN ABILITY TO MAINTAIN CONFIDENTIALITY
- COMPUTER LITERACY; PROFICIENT IN EXCEL
- INTERPERSONAL SKILLS
- IT EXPERIENCE
- ANALYTICAL SKILLS AND ABILITY TO USE O365 FOR DATA ANALYSIS AND RESEARCH
Benefits:
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending
Be The First To Know
About the latest Technology Jobs in Whittier !
Manager, Information Technology (IT)
Posted 2 days ago
Job Viewed
Job Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Position Overview
We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.
Key Responsibilities
IT Operations & Helpdesk Leadership
-
Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
-
Manage service level agreements (SLAs), incident response, and escalations.
-
Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
Infrastructure & Systems Management
-
Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:
-
Servers (Windows/Linux), virtualization (VMware/Hyper-V)
-
Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
-
Corporate firewalls, switches, routers, and VPNs
-
Cloud services (AWS, Azure, or GCP) and hybrid environments
-
Maintain robust backup, disaster recovery, and high availability strategies.
Security & Compliance
-
Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
-
Lead annual compliance audits.
-
Manage endpoint protection, MDM, MFA, and vulnerability management.
-
Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Telecom IT Environment Support
-
Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
-
Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
Team & Vendor Management
-
Hire, mentor, and manage a high-performing IT support and infrastructure team.
-
Manage IT budgets, procurement, licensing, and vendor relationships.
-
Coordinate third-party support contracts and service providers.
-
Bring hands-on experience with hardware troubleshooting and system architecture.
-
Possess proven abilities to research, evaluate, and recommend new technologies.
Technical Qualifications
-
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
-
8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
-
Expertise in managing:
-
Windows Server, Linux, Active Directory, and Group Policies
-
Microsoft 365, Exchange Online, Intune, Azure AD
-
Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
-
Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
-
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
-
Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.
Preferred Experience
-
Prior experience in a telecom or managed services provider (MSP) environment.
-
Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
-
Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
Soft Skills & Other Requirements
-
Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
-
Strong problem-solving abilities with a customer-first mindset.
-
Willingness to be on-call or provide support outside of business hours when needed.
-
Ability to thrive in a dynamic, high-growth, and highly technical environment.
This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:
-
401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.
-
Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.
-
Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.
-
Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.
We’re committed to helping you thrive both professionally and personally.
Information Technology Application Administrator
Posted 2 days ago
Job Viewed
Job Description
Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website.
Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life better. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.
As an organization we focus our employees on our vision to:
- Consider the customer first in decision making by being of service to others.
- Operate with Integrity-especially when no one is watching.
- Be open to new ideas and Continuous Improvement – seek ways to improve current processes.
- Be Proactive - take personal ownership especially when things go wrong.
- Cultivate the Potential of every employee – we must strengthen LBT through development and training
The IT Application Coordinator – ERP- EAM is responsible for overseeing the implementation, administration, support, and optimization of enterprise resource planning (ERP) and enterprise asset management (EAM) systems under the guidance of the Executive Director and Vice President for Information Technology to ensure the successful achievement of project goals and objectives within the designated time frame and budget constraints. This role involves performing the following duties personally or through collaboration with others.
Responsibilities- Act as the primary administrator for ERP and EAM applications, ensuring system availability, performance, and security.
- Manage user access, roles, and permissions while ensuring compliance with security policies.
- Troubleshoot and resolve system issues, working with vendors and internal IT teams as needed.
- Maintain system configurations, workflows, and integrations to align with business processes.
- Lead or assist in system upgrades, enhancements, and new module implementations.
- Work with stakeholders to identify business needs and recommend system improvements or automation opportunities.
- Conduct system testing, validation, and user acceptance testing (UAT) for upgrades and new functionalities.
- Ensure proper documentation of system configurations, customizations, and workflows.
- Work closely with software vendors for system support, licensing, and enhancements.
- Partner with IT and business leaders to align ERP and EAM strategies with organizational goals.
- Collaborate with internal users on project scope and planning schedules that impact their areas of responsibility
- Participate in cross-functional projects that require ERP and EAM expertise.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Attributes and Skillsets:
- Must have a strong understanding of cloud infrastructure, security principles, and best practices to support system scalability, reliability, and data management.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to exercise judgment in analyzing, appraising, evaluating, and solving problems of a difficult procedural or technical nature.
- Aptitude for creativity, innovation, and learning new technology.
- Must possess excellent communication (oral and written) and problem-solving skills.
- Willingness to handle a wide range of IT responsibilities, including user support functions.
- Advanced skills with project management tools, including Microsoft Project, Word, Excel, and PowerPoint.
- Certification in project management (e.g. PMP) is a plus.
- Proven ability to manage multiple tasks, stay organized, and effectively handle shifting priorities in a dynamic work environment
Education and/or Experience:
Bachelor’s degree in business, computer science, information technology, business management, or a related field required. Five years of overall IT experience and proficiency in cloud technology, including cloud-based ERP and EAM solutions, SaaS applications, and cloud integrations preferred.
Salary Range: $84,849 - $117,144 (Depending on Qualifications)
Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position.
Application
Apply online at applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.
Upon Request, a Driving Record printout is required with application (must be current within the 30 days of the printout).
Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas.
An Equal Opportunity Employer
Successful candidate must pass agency physical, drug and alcohol examinations.
Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813
This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.
Information Technology Project Manager
Posted 2 days ago
Job Viewed
Job Description
Description
This is an exciting opportunity to work for one of the top law firms in the U.S! Davis Wright Tremaine LLP is looking for an Information Technology Project Manager to join our team in our Seattle, Portland, Los Angeles, or San Francisco office. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The IT Project Manager's primary role is to effectively oversee and coordinate all aspects of projects, both internal and external to the IT department. Types of projects may include new software deployments, platform enhancements/upgrades, service/equipment retirements, process improvement exercises, custom application development, physical office modifications, data analysis, and others. DWT's Enterprise Project Management Office works across legal practice groups and industry teams, core business teams, office administration, knowledge management, practice support, the security office, and others. Experience with IT project management in a legal environment is preferred. Adeptness at strategic thinking, tactical execution, and relationship-centric leadership are essential to success. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: Project Planning and Initiation
- Collaborate with stakeholders across legal teams, business groups, and IT to define project scope, goals/requirements, deliverables, and success criteria.
- Develop comprehensive project plans, including charters, timelines, budget, and staffing.
- Conduct business analysis and feasibility studies/proofs of concept to identify and overcome potential project obstacles.
- Coordinate with security, legal, technical, and business teams to ensure compliance with industry regulations and standards.
- Serve as the primary point of contact for project-related inquiries and updates; ensure transparency and open communication channels throughout the project lifecycle.
- Take a relationship-centric approach to leading cross-functional teams comprising legal, IT, and professional support staff.
- Delegate tasks and responsibilities effectively, ensuring clear understanding of roles, next steps, and dependencies.
- Motivate and inspire team members to meet project milestones and deliverables as well as timeline and budget targets.
- Proactively communicate project status on milestones and deliverables via routine progress reports and EPMO reporting tools (Skyview, EPMO website, reports, etc.)
- Conduct regular team meetings with stakeholders (inside and outside our department) to track progress, address issues, communicate updates, manage expectations, and maintain team focus on the project objectives.
- Ensure clear expectations around operationalization and ownership at project conclusion.
- Maintain and archive project documentation and artifacts throughout the project lifecycle.
- Allocate personnel resources efficiently and with a mindfulness of competing priorities and workloads.
- Monitor project expenditures and adjust plans to maintain financial targets.
- Implement cost-saving measures and/or project team adjustments without compromising project quality or timelines.
- Identify potential risks and develop mitigation strategies to minimize impact.
- Monitor project activities for deviations from the plan and implement corrective actions; address conflicts and issues promptly, seeking resolution through collaboration and relationship-driven leadership.
- Escalate critical issues or roadblocks to senior management for timely intervention.
- Establish quality standards and performance metrics for project deliverables.
- Implement testing and validation processes to verify system functionality; coordinate user acceptance testing (UAT) and gather feedback for improvements.
- Document and track project changes, updates, and version control.
- Ensure compliance with contractual and security requirements.
- Oversee the deployment of legal software platforms/updates, and development of new solutions.
- Collaborate with IT teams to integrate new systems with existing workflows.
- Coordinate and conduct user training sessions to familiarize staff with new technologies.
- Monitor system performance and help troubleshoot technical issues as they arise.
- Prepare Help Desk documentation/knowledge base articles (if applicable).
- Conduct post-project reviews to evaluate outcomes and identify areas for improvement.
- Document decisions made, lessons learned, and best practices for future projects.
- Promote a culture of innovation, encouraging team members to suggest ideas.
- Lead process improvement efforts and exercises for legal and business teams.
- Assist the EPMO team with maintenance of templates and tools to keep our repository up to date and best in class.
- Leadership and Facilitation Skills Exhibit leadership qualities without being authoritative. Lead by serving the project teams and facilitating their self-organization. The ability to effectively facilitate meetings with large teams on video calls (Teams, Zoom) and drive progress toward project milestones and the intended outcomes is vital. Ensure all project team members understand the project's goals, status, obstacles, next steps, and purpose.
- Effective Communication Clear and transparent written and verbal communication is crucial. The ability to explain technical concepts to a non-technical audience using customer-centric language, and provide guidance in making good decisions is required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort.
- Empathy and Relationship-Building It is essential to understand and empathize with the team's challenges. Supporting and motivating team members through trusting, relationship-driven leadership is core to this position.
- Problem-solving and Adaptability You must be a critical thinker, adept at problem-solving and using available resources to find solutions and help keep your project teams on track. You must be open to change and comfortable with adjusting to the evolving needs of the team and the project. Also important is comfort working with ambiguous/incomplete stakeholder requirements and transforming those into targets.
- Time Management and Organization Our Project Managers handle multiple concurrent assignments and must manage time effectively to keep all projects on schedule and meeting goals/deadlines. Organization of project artifacts, internal resources, third parties/vendors, and tasks is essential. Use of appropriate verification techniques to manage changes in project scope, schedule, and costs is expected.
- Vendor Performance Management Clear and direct communication with vendors to ensure mutual understanding of requirements, timelines, and performance expectations is a core element of many of our projects.
- Humility and Calmness Under Pressure Ask for help or guidance when you need it; escalate risks and issues to management, as appropriate. Willingness and ability to learn new systems, processes, and skills is also essential. Capability to handle stressful situations in a composed, professional, and constructive manner while maintaining focus on the objectives at hand is crucial to success.
- Technical Knowledge Having a technical background is highly beneficial, especially when working with our development and engineering teams. A demonstrated knack for quickly learning new technologies to understand the value-add and passing that knowledge on to others will serve this role well.
- Bachelor degree strongly preferred.
- 2+ years of IT Project Management experience strongly preferred.
- PMP, CAPM, Scrum Master, CompTIA Project+, or Product/Program Management Certification preferred.
- High level proficiency with Microsoft Teams, SharePoint, Forms, PowerPoint, and Visio (or other process mapping tools) is required. Experience with MS Flow and PowerBI are desired.
- Experience planning and executing projects with teammates across U.S. time zones.
- Thrive in a fully remote position (but be available to visit the Seattle office when the need arises).
- Full-time availability during firm business hours (8:30AM-5PM Pacific or Mountain time) is required.
- Previous experience in a law firm or professional services organization, supporting a multi-office environment is strongly preferred.
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here: .