769 Teleperformance jobs in Dallas
Customer Care Advocate
Posted 21 days ago
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Job Description
Union: Local 154 Grade: 2
FLSA: Non-exempt Hours per week: 40
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
- Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
- Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Updates files, including documenting system notes of conversations or action taken.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as;
- Processing and/or sending mailers or required forms as requested by members.
- Processing and/or sending correspondence related to member or claims status.
- Processing enrollments and updating member information in applicable system(s).
- Distributing communications related to regulatory requirements.
- Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request.
- Researches and resolves complex and technical issues and irregularities.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Six months of experience working in customer service, third-party administrator processing, or benefits administration.
- Strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
- Call center experience in benefits claims, billing, or eligibility.
- Bilingual.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
Help Desk Analyst II
Posted 24 days ago
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Job Description
Responsibilities:
- Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.
- Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.
- Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.
- Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.
- Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.
- Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.
- Participate in after-hours or on-call rotations to ensure continuous support availability.
- Utilize remote support tools and endpoint security measures to resolve user issues efficiently.
- Assist with compliance-related tasks, ensuring proper handling of protected health information. Requirements - Minimum of 1 year of experience in a technical support or help desk role.
- Proficiency in Windows 10, Active Directory, and Microsoft Office 365.
- Strong understanding of basic networking concepts, including IP configurations.
- Experience with remote support tools and endpoint security technologies.
- Familiarity with healthcare compliance standards and protected health information protocols.
- Excellent customer service and communication skills with an empathetic and detail-oriented approach.
- Ability to prioritize and manage tasks effectively in a high-pressure environment.
- Strong problem-solving skills and attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Technician 1
Posted 26 days ago
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Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
Technical Support Engineer
Posted 8 days ago
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Job Description
Key Responsibilities:
- Provide comprehensive technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Guide customers through troubleshooting steps and product usage.
- Document all customer interactions and technical issues in the support ticketing system.
- Contribute to the development and maintenance of our knowledge base.
- Identify trends in customer issues and escalate them to the product development team.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Manage and prioritize multiple support tickets to meet service level agreements (SLAs).
- Maintain up-to-date knowledge of our products and services.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to non-technical users.
Technical Support Analyst
Posted 18 days ago
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Job Description
Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.
We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.
In this role, you will:
- Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
- Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
- Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
- Train and guide staff on hardware and software usage
- Ensure patch compliance for PCs
- Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
- Configure and build hardware; install and configure software based on user service requests
- Document resolution to desktop issues, propose solutions to root cause problems
- Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
- Interact with 3rd party vendors to drive and resolve specific technical problems
- Manage new hire setups, including coordination and configuration of equipment
- Assist with new hire orientations and onboard new users from a technology perspective
- Document resolutions to desktop issues and propose solutions to root cause problems
- Identify opportunities to improve, automate, or simplify processes or systems
- Ensure standardization of End User Services to align the EUS catalogue of services globally
QUALIFICATIONS
- At
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Senior Technical Support Specialist
Posted today
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Job Description
Location: This is a fully remote position, servicing clients nationwide with an operational link toDallas, Texas, US .
Senior Technical Support Specialist
Posted 1 day ago
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Job Description
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven expertise in troubleshooting software applications and operating systems (Windows, macOS, Linux).
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, HTTP).
- Experience with remote support tools and CRM/ticketing systems.
- Excellent analytical and problem-solving abilities.
- Exceptional customer service and interpersonal skills.
- Ability to effectively manage and prioritize multiple support requests.
- Experience in creating and maintaining technical documentation or knowledge base articles.
- Ability to work independently and collaboratively in a fully remote environment.
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Senior Technical Support Specialist
Posted 2 days ago
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Senior Technical Support Engineer
Posted 6 days ago
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Job Description
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Diagnose, troubleshoot, and resolve complex technical problems for end-users and clients.
- Escalate unresolved issues to appropriate internal teams or external vendors.
- Develop and maintain technical documentation, knowledge base articles, and support guides.
- Train and mentor junior technical support staff.
- Monitor system performance and identify potential issues before they impact operations.
- Participate in the implementation and upgrade of IT systems and software.
- Contribute to IT security initiatives and best practices.
- Manage IT asset inventory and licensing.
- Collaborate with other IT teams to ensure seamless service delivery.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- Proven experience with troubleshooting operating systems (Windows, macOS, Linux) and common business applications.
- Strong knowledge of network protocols, hardware, and troubleshooting tools.
- Experience with cloud platforms (e.g., AWS, Azure) and virtualization technologies.
- Excellent customer service and communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience with IT ticketing systems and remote support tools.
- Strong problem-solving and analytical abilities.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
Remote Technical Support Apprentice
Posted 9 days ago
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Job Description
Are you eager to launch a career in the dynamic world of IT support? Our client is seeking motivated and tech-savvy individuals to join their team as Remote Technical Support Apprentices. This is an exceptional opportunity for aspiring IT professionals to gain hands-on experience, develop critical problem-solving skills, and contribute to a leading technology solutions provider, all from the comfort of your own home. As a remote-first organization, we provide a fully supported virtual environment designed for your success.
In this role, you will be trained to provide first-level technical assistance to clients experiencing issues with hardware, software, or network systems. Your responsibilities will include:
- Responding to customer support tickets via email, chat, and phone with promptness and professionalism.
- Diagnosing and troubleshooting common technical problems, including operating system issues, application errors, and connectivity problems.
- Guiding users through step-by-step solutions, explaining technical jargon in an understandable manner.
- Escalating complex issues to senior support staff when necessary, providing detailed notes and findings.
- Documenting all support interactions and resolutions accurately in our ticketing system.
- Assisting with the setup and configuration of new user accounts and software.
- Participating in ongoing training sessions to stay updated on new technologies and support procedures.
- Contributing to the development of our knowledge base by documenting common issues and their solutions.
Ideal candidates will possess a strong foundational understanding of computer systems and networking principles. While prior formal IT experience is not strictly required, a demonstrable passion for technology, excellent communication abilities, and a proactive learning attitude are essential. You must be comfortable working independently, managing your time effectively in a remote setting, and collaborating with a virtual team. A reliable internet connection and a dedicated workspace are necessary for this position.
This apprenticeship offers a structured learning path, mentorship from experienced professionals, and the potential for long-term career growth within the company. We are looking for individuals who are enthusiastic about technology, possess strong interpersonal skills, and are committed to delivering exceptional customer service. If you are ready to take the first step in your IT career and thrive in a remote, collaborative environment, we encourage you to apply.