104 Theme Park jobs in the United States

• Supervise the daily operations of assigned attractions and entertainment venues within the theme park.
• Ensure strict adherence to all safety regulations, operating procedures, and emergency protocols.
• Lead, train, and mentor a team of park attendants and operators, fostering a positive and productive work environment.
• Monitor guest flow and queue management to optimize wait times and enhance guest experience.
• Conduct regular inspections of attractions and operational areas to ensure they are clean, safe, and functioning correctly.
• Respond promptly and effectively to guest inquiries, concerns, and complaints, resolving issues with professionalism and courtesy.
• Collaborate with maintenance teams to report and address any equipment malfunctions or repair needs.
• Manage staffing levels and scheduling to ensure adequate coverage across all operational areas.
• Assist in the development and implementation of new operational procedures and training programs.
• Contribute to a culture of safety, efficiency, and exceptional guest service throughout the park.

• Minimum of 3 years of experience in theme park operations, attractions management, or a related guest service field.
• Demonstrated leadership experience, with at least 1 year in a supervisory or lead role.
• In-depth knowledge of theme park operations, including ride safety standards and crowd control techniques.
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members of diverse backgrounds.
• Strong problem-solving and decision-making abilities, especially under pressure.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Certification in First Aid and CPR is a plus.
• High school diploma or equivalent; associate's or bachelor's degree in Hospitality Management or a related field is preferred.
• Passion for the entertainment and tourism industry.

• Direct and manage all daily park operations, ensuring smooth and efficient functioning.
• Develop and implement operational strategies to enhance guest satisfaction and park profitability.
• Oversee all departments, including attractions, food & beverage, retail, and guest services.
• Ensure strict adherence to safety, health, and security protocols and regulations.
• Manage operational budgets, controlling costs and maximizing revenue opportunities.
• Lead, mentor, and develop a large team of operational staff.
• Implement performance metrics and monitor key operational indicators.
• Collaborate with other departments on strategic initiatives and new park developments.
• Manage vendor relationships and ensure the quality of services and products.
• Continuously seek opportunities for innovation and improvement in park operations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA preferred.
• 10+ years of progressive experience in theme park, resort, or large-scale entertainment operations management.
• Demonstrated success in managing large teams and complex operational environments.
• Strong financial management and budgeting skills.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to drive operational excellence and guest satisfaction.
• Knowledge of industry best practices in safety, security, and customer service.
• Ability to work flexible hours, including weekends and holidays.

Answer all calls in a prompt and friendly manner and answer all questions that relate to the company. Perform cash check-outs for all servers at the end of the shift. Reasonable accommodations statement to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Answer all calls within three rings in a prompt, friendly and personalized manner.
• Perform cash check-outs for all servers at the end of their shift.
• Verify hotel charges against reports.
• Receive all incoming mail and distribute accordingly.
• Keep phone extension list and employee phone lists up to date and accurate.
• Take accurate, legible messages and relay them in a timely fashion.
• Keep all forms used by the department stocked.
• Make sure PX sheet is copied and given to the MOD at the beginning of each shift.
• Make out cheat sheet for the following day and copy and distribute to managers each day while keeping track of on-call shifts.
• Log all lost and found items accurately and properly store all valuables in designated areas.
• Fill out the "staff guest list" after you get approval from the managers.

Qualifications:

• Working under pressure - ability to complete assigned tasks under stressful situations.
• Organized - possessing the trait of being organized or following a systematic method of performing a task.
• Friendly - ability to exhibit a cheerful demeanor toward others.
• Customer oriented - ability to take care of the customers' needs while following company procedures.
• Communication, written - ability to communicate in writing clearly and concisely.
• Communication, oral - ability to communicate effectively with others using the spoken word.

With iconic destinations across the globe, each Planet Hollywood restaurant surrounds guests with a unique experience of the magic of Hollywood and provides each guest with a taste of American Pop Culture and cuisine. It's an exciting world of movie and television costumes, set pieces, props and more from your favorite blockbusters. Come join us for great food, big fun and good times.

The Server contributes to the success of Planet Hollywood by serving the Guests within the restaurant. The Server's responsibility is to serve Guests in a friendly, sincere manner and to do "whatever it takes" to insure a vital, vibrant, and powerfully flavored Guest dining experience.

Essential Functions Statement(s):

• Run food any food that is up whether it is yours or another family member.
• Warmly greet and pitch your Guests in a friendly and sincere manner.
• Effectively merchandise food and beverages in an informative, friendly and enthusiastic manner.
• Record orders, place accurate orders and monitor the timing of the dining experience.
• Insure quality food and beverages for your Guests.
• Upsell and suggestive sell at every opportunity.
• Present accurate bills, collect proper payment and secure payment until you cashout.
• Pre-bus and reset tables.
• Follow the Ten Points of Difference and Guest Standards of Execution as described in the Server Workbook.
• Anticipate and exceed your Guest's expectations.
• Work as a team and use positive communication skills at every opportunity.
• Clean, stock, and maintain workstation throughout shift.
• Follow all safety and sanitation policies.

Education: High School Degree or equivalent is preferred, but not required.

Experience: Prior experience as a server in a full service high volume restaurant preferred but not required. Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.