24 Theme Park Operations jobs in Orlando

• Develop and execute operational plans to achieve business objectives.
• Manage daily park operations, including attractions, shows, and guest services.
• Oversee staffing, training, and performance management of operational teams.
• Ensure compliance with all safety regulations and company policies.
• Manage operational budgets and control costs effectively.
• Implement strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to coordinate activities and improve service delivery.
• Monitor key performance indicators and implement corrective actions as needed.
• Drive operational improvements and innovation in park management.
• Maintain and enhance the overall guest experience and park atmosphere.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7-10 years of progressive experience in theme park or large-scale entertainment facility management.
• Proven leadership experience with a strong ability to motivate and manage teams.
• In-depth knowledge of theme park operations, safety standards, and guest service principles.
• Excellent financial acumen and budget management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional communication, interpersonal, and presentation skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by park operations.
• Proficiency in relevant software and operational management tools.

• Overseeing daily operations for multiple park attractions, shows, and guest services departments.
• Developing and implementing operational policies and procedures to ensure safety, efficiency, and guest satisfaction.
• Managing, training, and motivating a diverse team of operational staff and supervisors.
• Ensuring compliance with all safety regulations, operational standards, and company policies.
• Monitoring operational performance metrics and implementing strategies for improvement.
• Collaborating with other departments, such as marketing, finance, and maintenance, to ensure cohesive park operations.
• Managing budgets for assigned operational areas, controlling costs, and optimizing resource allocation.
• Responding effectively to operational challenges, emergencies, and guest concerns.
• Implementing and maintaining quality assurance programs to enhance the guest experience.
• Staying abreast of industry best practices and emerging trends in theme park operations.

• Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
• Minimum of 7 years of progressive experience in theme park or large-scale entertainment venue operations, with at least 3 years in a management role.
• Demonstrated leadership experience in managing large teams and diverse operational functions.
• In-depth knowledge of theme park safety protocols, guest service standards, and operational best practices.
• Proven ability to manage budgets and control operational costs effectively.
• Excellent problem-solving, decision-making, and crisis management skills.
• Strong interpersonal and communication skills, with the ability to effectively interact with staff and guests.
• Proficiency in relevant operational software and systems.
• Passion for the entertainment industry and a commitment to delivering exceptional guest experiences.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as required by operations.

Job Location: Florida Mall

Principal Responsibilities:

• Interview candidates for guest services positions; make hiring recommendations to Management.
• Complete weekly detailed schedule to ensure appropriate staffing
• Coordinate with the Director of Marketing and Business Development to ensure all training of staff is completed and that staff members adhere to policies and procedures.
• Providing training, retraining, counseling and disciplinary action, as appropriate. Report issues to Director of Marketing and Business Development.
• Resolve customer complaints or issues, when possible.
• Update reference materials, as needed.
• Coordinate with marketing to be knowledgeable about all Center, Regional and Corporate marketing initiatives involving the Guest Services staff and communicate the information to staff.
• Communicate with tour operators.
• Assign, specific responsibilities to Guest Services Representatives: maintaining sufficient inventory of forms and supplies; organizing and ensuring sufficient inventory of marketing materials, ordering, organizing and maintaining inventory of tourism brochures; ensuring table tent program is managed, of table tents, and lost and found. Ensure each of the assignments is done correctly and in a timely manner.
• Ensure staff members routinely recommend gift cards and other amenities, as well as requesting donations to the Simon Youth Foundation.
• Ensure staff members perform "roving" concierge duties to maximize our interaction and customer service to shoppers.
• Create a work environment that supports innovation, creativity and teamwork.
• Lead and provide guidance to the team of guest services professionals to enhance the shopping experience for shoppers.
• Encourage, through role modeling and active support, a guest services team that readily accepts and adopts change.
• Regularly provide personal recognition to individuals who deliver superior performance to reinforce standards of excellent work.
• Provide regular coaching and feedback to customer service staff and assist the Director of Marketing and Business Development in assessing team and individual performance.
• Complete all tasks required of Guest Services Supervisor flawlessly.

Minimum Qualifications:

• High school diploma or equivalent. Some college or professional school preferred
• Minimum of 3 to 5 years of guest services experience in fast-paced environment
• Solid mathematical skills
• Previous supervisory experience preferred
• Must be fluent in English (oral & written); Proficiency in at least one other language is preferred (French, Spanish, Portuguese, Mandarin, Japanese, Korean, German)
• Proficient user of Microsoft Office (Word, Excel, PowerPoint)
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers
• Aptitude for understanding financial reports and extracting information
• Strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software
• Effective verbal and written communication
• Strong organizational and interpersonal skills with attention to detail

As a Director of Guest Services you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:Ensur Guest Service, Director, Guest, Retail, Hotel, Experience

What makes Hilton Grand Vacations unique? Together, We Can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

As a Director of Guest Services, you would be responsible for performing your positions responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Ensures that a high standard of service is delivered in a friendly and personalized manner by responding to owners and guests concerns and maintaining a high level of visibility and contact.
• Follow-through on stated goals and commitments by using a methodical and logical approach in the development of recommendations for action and exhibits direct integrity and support to team members, corporate leaders, owners, and guests.
• Attends management meetings and conducts departmental meetings to provide effective communication with key partners and leadership.
• Experience with novel and creative approaches to problem-solving to achieve strategic outcomes.
• Ability to seek input from pertinent sources to make timely and well-informed decisions.
• Empowers Team Members to be partners in the achievement of stated goals to ensure team members fully understand performance, uniform, and appearance standards.
• Identify and exhibit motivational behavior in line with pivotal initiatives.
• Readily adapts personal, interpersonal, and leadership behavior to address challenges appropriately.
• Can use situational awareness to adapt and adjust to fit the needs of the moment
• Handles and accounts for the accurate collection of monies due to the property.
• Ensures the provision of special services to owners and guests.
• Leads personnel functions such as selection, orientation, training, performance reviews, corrective action, counseling, scheduling, labor utilization, pay, and recognition.
• Serves as liaison with the rental and sales departments.
• Conveys clear performance expectations and follows up consistently.
• Sets clear goals and objectives.

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Associates Degree/College Diploma/or meaningful experience
• 3-5 years of related experience
• 2+ years of Supervisory experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelors Degree preferred
• VOICE Certified
• 5-7 years of customer service experience
• 4+ years of managerial experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.

The Guest Services Coordinator is responsible for our most important assets, the guests of OSC. This position ensures that our front line customer service is world class. Responsibilities will include managerial support for the entire front-line staff, providing leadership and administration of all operations for Guest Services area. This individual is responsible for meeting annual membership revenue goals and supporting all aspects of the member renewal process. This position requires excellent problem-solving skills, and this person is flexible and willing to change with organizational needs. The position engages in the work and performs all duties of the frontline staff, with office time as a secondary requirement.

Essential Functions

• Promotes and sells the organization's memberships.
• Assists Guest Services Manager with recruiting, hiring and evaluating staff as needed.
• Supports onboarding and training of staff, interns or volunteers assigned to Guest Services, and keeps training documents accurate and current.
• Creates and maintains staff, intern, or volunteer schedules with a high level of accuracy.
• Assists in processing and managing most aspects of membership program, including maintaining an accurate membership database, processing checks and credit card payments, generating new and renewal membership sales, checking in current members, generating membership reports, and actively engaging in member outreach.
• Supervises and coaches Guest Services team in membership sales and assists as needed.
• Ensures renewal efforts are kept on track and participates as needed, including mailings, phone calls and emails.
• Provides administrative and operational support to Guest Services Manager.
• Facilitates team meetings.
• Responds promptly to inquiries from prospective members, members, and the general public by phone, email or in writing and follow-up with an agreed timeframe.
• Demonstrates a high level of proficiency in the ticketing systems used by Orlando Science Center.
• Ensures data entry tasks are kept on track, and participates as needed, including Lost and Found, Daily Activity Sheet, Member Gate Log etc.
• Conducts inventory and processes supply requests for Guest Services.
• Promotes a positive, professional image of the Orlando Science Center and provides excellent customer service at all times.
• Demonstrates commitment to OSC's vision, mission, values and IDEA work.
• Possesses good organizational, written and verbal skills.
• Performs other related duties as assigned.

• Education: High school diploma required.
• Experience & Certifications: Minimum of 2 years customer service experience, preferably within a membership based organization. Possesses a valid Florida Driver's License.

• Proficient with Microsoft office applications.
• Customer service, sales or hospitality experience.
• Detail-oriented, organized, flexible, creative.
• Cash handling experience required.

• Ability to remain in a stationary position.
• Moves throughout the museum.
• Ascends/descends stairs throughout the museum.
• Observes and reacts to the needs of guests, staff, volunteers, and community partners.
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
• Operates a computer and/or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
• Rarely works in outdoor environments.
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and Crouching (frequently)
• Weight Levels - Lift, Push, Pull
• Up to 50 pounds

• This position is full time and must be able to work weekends and after hour events as needed.
• Travel throughout the Central Florida area may be required to attend conferences or trainings.

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

What We're Looking For:

A dynamic Guest Services Coordinator with the ability to deliver a smooth and welcoming experience for guests from arrival to departure. This roleis responsible for coordinating guest requests for bell services and ensuring effective communication between guests and the bell team, while assisting with service delivery as needed.

Who You Are:

• A service-oriented individualwith strong communication and interpersonal skills

• Someone who works well in a dynamic, fast paced environment

• An organized thinker who is comfortable using technology and tracking systems

• A flexible team player willing to assist with hands-on service when needed

What You Will Do:

• Greet guests and initiate bell service requests

• Coordinate and track guest requests using service management systems

• Communicate effectively with the bell team to ensure prompt assistance

• Assist with luggage handling and room escorts as operationally needed

• Maintain a clean, orderly, and welcoming lobby and entrance area

• Provide accurate hotel and local area information to guests

• Support guest flow and coordination with Front Office and valet teams

• Ensure proper care and cleanliness of luggage carts and equipment

• Address guest questions and concerns, escalating when appropriate

• Stay informed about hotel amenities, services, and transportation options

• Assist with guest transportation needs as assigned

• Consistently uphold Loews Hotels' service culture and standards

Your Experience Includes:

• Prior experience in a guest-facing or hospitality role preferred

• Familiarity with guest service tracking systems or communication tools preferred

• Ability to lift up to 75 lbs and push carts up to 250 lbs when assisting required

• Availability to work a flexible schedule, including weekends and holidays