30,612 Customer Support jobs in the United States

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

• Respond promptly to customer inquiries via phone, email, and live chat.
  
• Deliver accurate information about products, services, and company policies.
  
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
  
• Record customer interactions and feedback in our CRM system for tracking and analysis.
  
• Assist with troubleshooting common issues and follow up to ensure resolution.
  
• Identify customer needs and provide proactive solutions to improve their experience.
  
• Collaborate with team members to share insights and develop better processes.

• Respond to inbound customer inquiries via phone, email, or chat about AWS products and services.
• Escalate complex problems to higher-level technical teams while ensuring customers feel supported.
• Document customer interactions and resolutions in the support system accurately.
• Guide customers on best practices and available AWS resources.
• Collaborate with internal teams (engineering, billing, account management) to resolve issues.
• Meet performance metrics such as response times, resolution rate, and customer satisfaction.

• Strong communication (verbal + written) and customer service skills.
• Problem-solving and troubleshooting ability, especially in technical contexts.
• Basic knowledge of cloud computing concepts (servers, storage, networking).
• Ability to multitask and work under pressure in a high-volume environment.
• Empathy and patience when dealing with frustrated or non-technical customers.
• Organizational skills for accurate documentation and follow-up.

• Previous customer support, helpdesk, or call center experience preferred.
• Experience in IT support, system administration, or cloud services is a plus.
• Experience working with ticketing systems (Zendesk, ServiceNow, Jira, etc.).
• Familiarity with technical troubleshooting (networking basics, operating systems, software).

• High school diploma or equivalent required.
• AWS certifications (e.g., AWS Certified Cloud Practitioner ) are highly valued and may boost pay or chances of getting hired.

An Online Customer Support Representative typically helps customers with inquiries, troubleshooting, and issue resolution through online platforms like live chat, email, social media, or messaging apps. Here's a general job description for the role:

Job Overview:
The Online Customer Support Representative is responsible for providing exceptional customer service and assistance through digital channels. You’ll help customers navigate issues, answer questions, and ensure satisfaction with products or services, all while maintaining a positive, professional tone.

Key Responsibilities:

1. Customer Inquiries:
   • Respond to customer inquiries via live chat, email, and social media.
   • Provide accurate information about products, services, policies, and troubleshooting steps.
2. Problem Resolution:
   • Troubleshoot and resolve technical issues or concerns.
   • Offer solutions or escalate to relevant departments when necessary.
   • Process refunds, exchanges, or account changes as needed.
3. Product Knowledge:
   • Maintain a thorough understanding of the company’s products and services.
   • Stay updated on changes, promotions, and common customer concerns.
4. Customer Relationship Building:
   • Foster positive relationships by providing personalized, empathetic support.
   • Manage customer expectations and follow up to ensure their needs are met.
5. Documentation & Reporting:
   • Document customer interactions in CRM systems for accurate tracking and follow-up.
   • Report recurring issues or customer feedback to management for continuous improvement.
6. Team Collaboration:
   • Collaborate with other departments (e.g., technical support, sales) to resolve complex issues.
   • Share customer insights to help improve products, services, and overall customer experience.
7. Maintain Service Standards:
   • Ensure all interactions align with the company’s tone, values, and service standards.
   • Meet or exceed KPIs such as response time, resolution time, and customer satisfaction scores.

• Communication Skills: Strong written and verbal communication to interact clearly and professionally with customers.
• Problem-Solving: Ability to identify issues and find solutions quickly and effectively.
• Tech-Savvy: Comfortable using customer service platforms, CRM software, and basic troubleshooting tools.
• Empathy: Understanding customer needs and showing empathy in every interaction.
• Attention to Detail: Ensuring all information is accurate and follows company procedures.
• Time Management: Ability to handle multiple inquiries efficiently and prioritize tasks.
• Patience and Tact: Remain calm under pressure and deal with frustrated customers professionally.

• Previous experience in customer service or support.
• Familiarity with the specific industry (e.g., e-commerce, tech, finance).
• Experience with live chat platforms or customer support tools (e.g., Zendesk, Freshdesk, etc.).
  

Chevron is one of the world's leading integrated energy companies, with a presence in more than 180 countries. We are committed to providing affordable, reliable, and ever-cleaner energy that enables human progress.

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will serve as a primary point of contact for our customers, providing exceptional service while supporting Chevron's commitment to operational excellence and customer satisfaction.

• Respond to customer inquiries via phone, email, and online chat in a timely and professional manner
• Provide accurate information regarding products, services, billing, and account management
• Document all customer interactions and maintain detailed records in the customer relationship management (CRM) system
• Resolve customer concerns efficiently while adhering to company policies and procedures
• Escalate complex issues to appropriate departments and follow up to ensure resolution
• Process orders, returns, and account updates with attention to detail and accuracy
• Collaborate with cross-functional teams to improve customer experience and service delivery
• Maintain up-to-date knowledge of Chevron's products, services, and industry developments
• Meet or exceed key performance indicators including response time, resolution rate, and customer satisfaction scores

Required:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 1-2 years of customer service experience, preferably in the energy sector or a related industry
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office Suite and CRM software
• Ability to multitask and manage time effectively in a fast-paced environment
• Professional demeanor with a customer-first mindset

Preferred:

• Experience with SAP or similar enterprise resource planning systems
• Bilingual capabilities (English and Spanish or other languages)
• Knowledge of energy industry terminology and operations

• Customer Focus
• Communication Excellence
• Accountability and Integrity
• Adaptability
• Team Collaboration

We are seeking a dedicated and organized Customer Support Administrator to join our remote team. The ideal candidate will provide excellent customer service, manage support inquiries, and ensure smooth communication between clients and internal departments. This role requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Track, manage, and resolve support tickets using CRM software
• Maintain accurate customer records and documentation
• Collaborate with other departments to resolve complex issues
• Identify recurring issues and suggest process improvements
• Assist with onboarding new clients and providing product or service information
• Prepare reports on customer feedback and support metrics

Skills Required:

• Excellent written and verbal communication skills
• Proficiency with CRM and ticketing systems (e.g., Zendesk, HubSpot, Salesforce)
• Strong problem-solving and organizational abilities
• Patience and professionalism when handling customer concerns
• Ability to work independently and in a team

Benefits:

• Remote work flexibility
• Competitive salary and performance bonuses
• Supportive team culture
• Opportunities for professional growth and training
• Paid time off and wellness benefits

We are seeking a dedicated and organized Customer Support Administrator to join our remote team. The ideal candidate will provide excellent customer service, manage support inquiries, and ensure smooth communication between clients and internal departments. This role requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Track, manage, and resolve support tickets using CRM software
• Maintain accurate customer records and documentation
• Collaborate with other departments to resolve complex issues
• Identify recurring issues and suggest process improvements
• Assist with onboarding new clients and providing product or service information
• Prepare reports on customer feedback and support metrics

Skills Required:

• Excellent written and verbal communication skills
• Proficiency with CRM and ticketing systems (e.g., Zendesk, HubSpot, Salesforce)
• Strong problem-solving and organizational abilities
• Patience and professionalism when handling customer concerns
• Ability to work independently and in a team

Benefits:

• Remote work flexibility
• Competitive salary and performance bonuses
• Supportive team culture
• Opportunities for professional growth and training
• Paid time off and wellness benefits

We are seeking a friendly and motivated Customer Support Assistant to join our team. You will be responsible for providing prompt and professional assistance to customers, resolving issues, and ensuring a positive experience with our products and services.

• Respond to customer inquiries via phone, email, and live chat
• Troubleshoot and resolve customer issues efficiently and courteously
• Document customer interactions and maintain accurate records
• Process returns, exchanges, and refunds according to company policy
• Escalate complex issues to appropriate team members when necessary
• Provide product information and guide customers through processes
• Follow up with customers to ensure complete satisfaction
• Contribute to team efforts to improve support procedures

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Patience and ability to handle difficult situations professionally
• Basic computer skills and typing proficiency
• Problem-solving mindset with attention to detail
• Reliable, punctual, and team-oriented

• Previous customer service experience
• Familiarity with helpdesk or ticketing systems
• Bilingual abilities (a plus)

• Competitive hourly wage and benefits package
• Comprehensive training program
• Supportive and inclusive work environment
• Opportunities for advancement