43 Administrative Roles jobs in Cleveland
Administrative & Customer Support Specialist
Posted 6 days ago
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Pay: $21.00 - $25.00/hour (based on experience)
Location: In-person only - 1770 Erie Blvd W, Syracuse, NY 13204
Schedule: Monday - Friday 9:00 AM - 5:30 PM
Overview:
Mr. Rooter Plumbing is looking for a proactive, detail-driven Administrative & Customer Support Specialist to be the central hub of our daily operations. This position blends customer interaction, administrative coordination, and operational support -helping ensure our plumbing services run seamlessly from the first call to job completion.
If you thrive in a fast-paced, team-focused environment , enjoy problem-solving, and want a role where your ideas for efficiency and service improvements are valued, we'd love to have you on our team.
Key Responsibilities:
Customer Experience & Service Coordination
- Manage incoming calls, emails, chats, and leads with professionalism and warmth.
- Schedule and dispatch plumbing jobs, ensuring prompt service and a smooth workflow for both customers and technicians.
- Maintain proactive communication with customers from start to finish, addressing concerns and ensuring a positive experience.
- Monitor and respond to customer reviews and online inquiries, resolving issues in a timely and neutral manner.
- Oversee daily office and scheduling operations, ensuring efficiency and accuracy in every step.
- Track performance metrics such as call volume, response times, and customer satisfaction, identifying opportunities for improvement.
- Recommend and help implement process changes to streamline operations and improve service quality.
- Assist management with reporting and data analysis for ongoing performance evaluation.
- Maintain accurate customer records, service details, and billing documentation.
- Process invoices and payments promptly and accurately.
- Handle general administrative tasks such as data entry, document organization, meeting scheduling, and service order processing.
- Work closely with technicians, managers, and support staff to keep jobs on track and resolve issues quickly.
- Share operational updates with the team and contribute to a positive, solution-focused workplace.
- Support team development by recognizing contributions and helping foster a collaborative culture.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration or related field preferred.
- 2+ years of administrative, scheduling, or operations support experience; Plumbing, trades, or construction industry a plus.
- Excellent customer service skills, with strong verbal and written communication abilities, and a professional demeanor.
- Ability to type at least 40 WPM - typing test required before the interview please use this link, it must be taken from a laptop or desktop computer -
- Proficiency with Apple products, including Mac desktops and iPads
- Adept at handling phone calls, scheduling, and utilizing customer management systems and modern office software with ease.
- Quickbooks Online experience preferred.
- Excellent organizational, interpersonal, and time management skills.
- Ability to multi-task and prioritize workload in a fast-moving environment.
- Ability to learn quickly and to work both independently and collaboratively.
- Must be flexible, adaptable, and able to maintain a sense of humor under pressure.
- Attentive to detail, quality-focused, flexible and deadline-oriented.
- Previous HR and payroll experience highly preferred.
- Must be able to lift up to 35 lbs.
- Valid driver's license and reliable transportation required.
You'll be an essential part of a small, tight-knit office team at a family-owned plumbing company . Your role directly supports our success-every job you book, process you improve, and customer you help contributes to keeping our business thriving and growing! You won't just be answering phones-you'll be involved in nearly every aspect of our day-to-day operations, making a real impact for our team and our customers.
How We Take Care of Our Team Members:
- Paid Training - Comprehensive onboarding to help you grow in your role
- Top Technology - Easy-to-use software and tools for better customer interaction
- Health Insurance - BCBS low-deductible plan, 50/50 split for first year, fully covered thereafter
- Dental, Vision, and Life Insurance - Available after 60 days (voluntary)
- 401K Plan - Eligibility after 90 days
- Paid Time Off - Vacation, sick time, and 6 paid holidays per year
- Positive Culture - Team-oriented environment where collaboration and humor are encouraged
Ready to Join the Mr. Rooter Plumbing Team?
If you meet the qualifications and are excited about joining a team that values professionalism, customer service, and continuous improvement, we'd love to hear from you!
Please submit your resume highlighting your relevant experience and make sure you take and pass the typing test (you get 5 attempts). We're excited to learn more about you!
Federal Work Study- Research Compliance Clerical Support
Posted 6 days ago
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Job Summary:
Provide clerical support for three University wide research compliance committees:
1. The Institutional Review Board for the Protection of Human Subjects (IRB). This committee reviews and oversees all research involving human subjects;
2. The Institutional BioSafety Committee (IBC). This committee reviews and oversees all research which involves the use of infectious agents, fresh human tissue, blood or recombinant DNA; and
3. The Stem Cell Research Oversight Committee (SCRO).
Responsibilities include but are not limited to: triaging phone calls for the above three committees and providing faculty, CRA's, medical students and house staff with information about requirements, procedures and forms, communicating with research faculty and staff; organizing, filing and scanning research documents.
Minimum Qualifications:
Must be a current student enrolled at Upstate Medical University and approved for financial aid through the Student Financial Aid office at Upstate.
Preferred Qualifications:
Work Days:
Salary Range/Pay Rate:
$17/hour
Message to Applicants:
This Federal Work Study position is available to current Upstate Medical University students who have been approved for and accepted Federal Work Study through the Financial Aid Office.
If you are unsure if you are approved for Federal Work Study, please do not hesitate to contact our office via e-mail at: or by telephone at: (315) 464- 9079.
Recruitment Office: Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at
Federal Work Study- Research Compliance Clerical Support
Posted 6 days ago
Job Viewed
Job Description
Job Summary:
Provide clerical support for three University wide research compliance committees:
-
The Institutional Review Board for the Protection of Human Subjects (IRB). This committee reviews and oversees all research involving human subjects;
-
The Institutional BioSafety Committee (IBC). This committee reviews and oversees all research which involves the use of infectious agents, fresh human tissue, blood or recombinant DNA; and
-
The Stem Cell Research Oversight Committee (SCRO).
Responsibilities include but are not limited to: triaging phone calls for the above three committees and providing faculty, CRA's, medical students and house staff with information about requirements, procedures and forms, communicating with research faculty and staff; organizing, filing and scanning research documents.
Minimum Qualifications:
Must be a current student enrolled at Upstate Medical University and approved for financial aid through the Student Financial Aid office at Upstate.
Preferred Qualifications:
Work Days:
Salary Range/Pay Rate:
$17/hour
Message to Applicants:
This Federal Work Study position is available to current Upstate Medical University students who have been approved for and accepted Federal Work Study through the Financial Aid Office.
If you are unsure if you are approved for Federal Work Study, please do not hesitate to contact our office via e-mail at: or by telephone at: (315) 464- 9079.
Recruitment Office:
Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at
Office Assistant 1
Posted 6 days ago
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Job Description
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Review Vacancy
Date Posted 08/13/25
Applications Due09/08/25
Vacancy ID
* Basics
* Schedule
* Location
* Job Specifics
* How to Apply
NY HELPYes
AgencyCorrections and Community Supervision, Department of
TitleOffice Assistant 1
Occupational CategoryClerical, Secretarial, Office Aide
Salary Grade06
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $36232 to $44828 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8 AM
To 4 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
County Oneida
Street Address Mohawk Correctional Facility
6514 State Route 26
City Rome
StateNY
Zip Code13440
Duties Description Perform entry-level clerical and office support work, including processing transactions and maintaining records, in a variety of organizational settings, to meet the requirements of agency programs. Examples of your duties may include: keeping records; retrieving and compiling information; performing basic arithmetic calculations; mail, supply, and inventory functions; some keyboarding and other document preparation tasks; answering telephones; completing forms; answering questions or otherwise assisting customers; or creating or assisting in the preparation of reports, charts, graphs, and tables.
Minimum Qualifications *This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
There are no minimum education or experience requirements for this position.
Applicants may be appointed to this position if currently reachable on the appropriate list for this title or are a current NYS employee with one year or more of qualifying permanent service in a position allocated to grade 6 or above and eligible for transfer uder section 70.0 of the Civil Service Law.
Some positions may require additional credentials or a background check to verify your identity.
Name Michelle Altier-Brand, Head Clerk Personnel
Telephone
Fax
Email Address
Address
Street Mohawk Correctional Facility
6514 State Route 26
City Rome
State NY
Zip Code 13440
Medical Office Assistant
Posted 4 days ago
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Job Description
Move Forward with Volt Volt is immediately hiring for a Medical Office Assistant in Syracuse NY. Direct Hire Excellent Company CultureAs a Medical Office Assistant you will: Prepare treatment rooms and assist with patient intake Record vital signs, medications, and medical history Enter orders, obtain insurance authorizations, and manage referrals Sterilize instruments and restock rooms Answer phones and assist patients with forms and questions Schedule appointments and maintain medical records Support referral team and float to other areas as needed Follow clinical guidance from the Nurse Manager Adhere to all office policies and procedures This is a full-time, Direct Hire opportunity. Monday - Friday 8:00am to 4:30pm with potential for evenings and weekends in the future. The ideal candidate will have: High school diploma or equivalent Completion of a Medical Assistant or Medical Office Assistant program, or 1 year of related experience Current BLS certification (AHA or Red Cross) Knowledge of medical terminology and office procedures Experience with electronic medical records Epic EMR experience Salary: $16.00 to $25.88 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call . Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Medical Office Assistant - OBGYN Office
Posted 4 days ago
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Job Description
Position Overview The Medical Office Assistant is responsible for handling all front desk operations including answering phones, scheduling appointments, check-in and check-out, customer service, as well as providing support to the Practice by performing a variety of clerical tasks. It is critical that members of the Patient Service Associate team coordinate and work collaboratively to ensure duties are performed seamlessly. Tasks and Responsibilities Greet and assists all patients and visitors in a prompt, warm, courteous, and professional manner. Ensure patient's wait time in the reception area is kept to a minimum. Complete patient check-in process according to office protocol, including obtaining appropriate insurance information. Answer incoming calls in a timely manner. Responding to inquiries as appropriate taking accurate message or directing the call to the appropriate staff member. Schedule or reschedule appointments as needed. When directed by physicians or management, promptly schedule outside scans and other referral appointments promptly notifying the patient of the appointment. Per office protocol, follow-up on no show and cancelled appointments. Perform check-out duties to include scheduling of follow up appointments, Complete a variety of clerical duties including but not limited to scanning or faxing records; opening, processing, and distributing mail; records processing; composing and disseminating letters/correspondence. Ensure patient files are properly updated for every action and step taken. Ensure adherence to all HIPAA guidelines. Obtain and maintain basic knowledge regarding different insurance coverages. Respond promptly and accurately to requests for medical records. Assist other Practice staff members in ensuring the waiting area is kept neat and properly maintained. Perform other duties as needed to accomplish job standards and/or requested by management. Education and Previous Experience Requirements High school degree or equivalent A minimum of one (1) year office experience in a medical office setting preferred Education or training in formal office procedures is preferred Knowledge and Skills Needed to Perform Effectively in the Position Basic medical terminology knowledge preferred. Knowledge of insurance policies and terminology preferred. Exceptional customer service skills and the ability to interact compassionately. Ability to effectively multi-task and prioritize. Excellent organizational skills. Ability to operate computer and other office equipment sufficiently enough to complete job tasks. Ability to learn and apply software necessary to complete job tasks, including EPIC, Microsoft Word, insurer systems, etc. Job Related Physical Abilities an Individual Needs in Order to Perform the Job in a Satisfactory Manner Must be able to stand for long periods of time, bend, stoop, and sit. Able to speak and hear sufficient to communicate with patients and others. Ability to view a monitor/screen and enter data. May occasionally lift up to 20 pounds. Expectations This section explains specific expectations for this position and may also be evaluated in the performance appraisal process. Adheres to UCM's policies and procedures and acts in the best interest of the Organization and its patients. Promotes teamwork with coworkers and supports a collaborative work environment. Meets or exceeds expected performance standards, including consistently reporting to work on time, prepared to perform duties of position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position guide in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Please note this is note a state position.
Medical Office Assistant-Surgical Office
Posted 4 days ago
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Job Description
Job DetailsJob LocationCorporate - Oneida, NYPosition TypeFull TimeEducation LevelHigh School/GEDSalary Range$17.00 - $21.59 HourlyTravel PercentageUp to 25%Job ShiftDaysJob CategoryMOA/MOC/ScribeDescriptionOneida Health is currently looking for a Full-time Medical Office Assistant to serve in our Medical Practice Network. This position will provide a candidate with a wealth of experience at different offices throughout our network and is designed to be both clinical and administrative. The ideal candidate will be able to work both independently and as part of a team while providing a high level of customer service. Medical experience is a plus, but not required.Come for the Salary, Stay for the Benefits:We provide competitive pay and value experience. Employees enjoy free parking and the office is centrally located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:Free ParkingEmployee GymGenerous Paid Time Off accruing day one403 (b) matching up to 6%No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and LifeGenerous Tuition ReimbursementWhat You'll be Great At:Using a customer service attitude for all patient interactions in person and on the telephone.Being a keen observer while collecting and recording data about the patient.Addressing the needs of patients, visitors, co-workers, and the practice in a positive and timely manner.Demonstrating strong computer skills.Maintaining a safe and hygienic environment for patients including infection prevention techniques according to hospital standards.Assisting providers with procedures and examinations.Performing treatments and procedures as directed.Reassuring patients about wait times and delays, while giving priority to acutely ill patients.Maintaining medical records accurately.Checking equipment and stocking supplies as needed.Placing supply and pharmacy orders.Facilitating and executing physician orders as directed.Coordinating and scheduling referrals and surgeries.Why We're The Right Fit For You:Why are we so incredible, you ask? Here are just a few reasons why we think you would love it at Oneida Health:We care about our people. Our employees are our #1 asset and we will always invest in their growth.We offer multiple pathways to success through continued education and department promotion.Your safety matters too. Providing safe work environments is always our approach.With our technology investment strategy, we put the most advanced technology in the palm of your hand. Allowing you to do what you do best.We're neat freaks. Oneida Health is consistently ranked among the top hospitals both regionally and nationally for safety and cleanliness.We respect and encourage work-life balance.QualificationsYour Essential Qualifications:Education:High School Diploma or equivalent (Required)Certifications:Certified Medical Assistant (Preferred)Experience:Medical Office: 1 year (Preferred)Computer Skills: 1 year (Preferred)
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Medical Office Assistant (Pulmonary)
Posted 4 days ago
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Job Description
Job DetailsJob LocationOneida Health Pulmonary Specialists - Oneida , NYPosition TypeFull TimeEducation LevelHigh School/GEDSalary Range$17.00 - $22.10 HourlyTravel PercentageNoneJob ShiftDaysJob CategoryMOA/MOC/ScribeDescriptionOneida Health is currently looking for a full-time Medical Office Assistant for its Pulmonary office located in Oneida. This position is designed to be both clinical and administrative and reports to the Practice Manager. The ideal candidate will be able to work both independently and as part of a team while providing a high level of customer service. Medical experience is a plus, but not required.Come for the Salary, Stay for the Benefits:We provide competitive pay and value experience. Employees enjoy free parking and the office is centrally located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:Free ParkingEmployee GymGenerous Paid Time Off accruing day one403 (b) matching up to 6%No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and LifeGenerous Tuition ReimbursementWhat You'll be Great At:Using a customer service attitude for all patient interactions in person and on the telephone.Being a keen observer while collecting and recording data about the patient.Addressing the needs of patients, visitors, co-workers, and the practice in a positive and timely manner.Demonstrating strong computer skills.Maintaining a safe and hygienic environment for patients including infection prevention techniques according to hospital standards.Assisting providers with procedures and examinations.Performing treatments and procedures as directed.Reassuring patients about wait times and delays, while giving priority to acutely ill patients.Maintaining medical records accurately.Checking equipment and stocking supplies as needed.Placing supply and pharmacy orders.Facilitating and executing physician orders as directed.Coordinating and scheduling referrals and surgeries.Why We're The Right Fit For You:Why are we so incredible, you ask? Here are just a few reasons why we think you would love it at Oneida Health:We care about our people. Our employees are our #1 asset and we will always invest in their growth.We offer multiple pathways to success through continued education and department promotion.Your safety matters too. Providing safe work environments is always our approach.With our technology investment strategy, we put the most advanced technology in the palm of your hand. Allowing you to do what you do best.We're neat freaks. Oneida Health is consistently ranked among the top hospitals both regionally and nationally for safety and cleanliness.We respect and encourage work-life balance.QualificationsYour Essential Qualifications:Education:High School Diploma or equivalent (Preferred)Certifications:Certified Medical Assistant (Preferred)Experience:Medical Office: 1 year (Preferred)Computer Skills: 1 year (Preferred)
Medical Office Assistant - PFP
Posted 4 days ago
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Job Description
Job Summary: Responsibilities include preparation of treatment rooms for examinationof patients, interviewing patients, measuring and recording vital signs,and providing therapeutic conversation to patients in distress. Willinventory and order medical supplies. Clerical duties include schedulingappointments, maintaining medical records, and completing insuranceforms.Work in diverse environments with people of different backgrounds. Must be a strongcommunicator and able to develop an effective partnership withproviders, staff and all stakeholders, regardless of their cultural, ethnic,and racial backgrounds. Minimum Qualifications: Completion of an approved Medical Assistant or Medical Office Assistant program or one year experience directly related to the medical field; Current BLS certification through the American Heart Association or the American Red Cross; excellent interpersonal and organizational skills required. Preferred Qualifications: Work Days: Monday - Friday daytime hours Message to Applicants: The Department of Psychiatry at Upstate is committed to embracing diversityby treating everyone with respect and dignity. Our department culturevalues faculty, staff and patients of every race, ethnicity, gender, sexualorientation, religion, political affiliation, socioeconomic status, age, andphysical and cognitive ability. Consistent with the combined missions ofthe Norton College of Medicine and the Department of Psychiatry, oneof our primary goals is to attract and cultivate a dynamic and culturallysensitive faculty and staff that exemplifies, promotes and celebratesdiversity. All qualified applicants will receive consideration foremployment without regard to race, ethnicity, religion, sex, sexualorientation, gender identity, national origin, age, protected veteran statusor disability. Minority applicants are strongly encouraged to apply. G3: $16.00 - $25.88 Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations. Recruitment Office: MedBest Medical Management
Medical Office Assistant - Float
Posted 4 days ago
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Job Description
Responsibilities and Duties:Fulfills patient care responsibilities as assigned including checking schedules and organizing patient flow; accompanying patients to exam rooms; assisting patients as needed with walking transfers, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; charting; relaying instructions to patients/families; answering calls, and providing pertinent information. Complete clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.Meets environmental responsibilities as assigned that may include setting up instruments and equipment according to department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; ordering, sorting, storing supplies; and restocking exam/procedure rooms.Complete organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.Fulfills clinical medical assisting responsibilities, which include checking vital signs; physical examination preparations; prescription verifications with physician's orders; biohazard waste disposal and monitoring; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; venipunctures; specimen handling such as urine, throat, vaginal, stool, and sputum; EKG testing; completing lab draws; emergency first aid.*Medical assistants must adhere to the MA scope of practice in the laboratory and practice based on NYS guidelines.Work as part of a team along with Physicians, APPs, Licensed Nurses, Receptionists and all other staff.Maintain patient confidentiality at all times. HIPAA Compliant.Complies with organizational policies regarding ethical business practices.Performs other duties as assigned or requested.Job Requirements:Candidates must have minimum H.S. diploma or GED; excellent interpersonal skills and customer service attitudeBLS Certification RequiredPreferred: experience working as a MOA or MA and/or certified as a Medical Assistant or CNA in an Outpatient/Office setting Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.