477 Call Center jobs in Boston
Call Center
Posted 5 days ago
Job Viewed
Job Description
Call Center Representative (Remote)
Suffolk Technologies is seeking a friendly, reliable, and customer-focused Call Center Representative to join our remote support team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive client experience.
Your responsibilities will include answering inbound and outbound calls, responding to customer emails, updating account information, and maintaining accurate records in our database. You will provide professional support, troubleshoot common issues, and escalate complex concerns to the appropriate departments when necessary.
The ideal candidate has excellent communication and listening skills, a calm and empathetic personality, and strong attention to detail. Previous experience in a call center, customer service, or help desk role is preferred but not required — training will be provided.
Suffolk Technologies offers competitive hourly pay, performance bonuses, flexible remote work schedules, and opportunities for professional growth within a supportive and collaborative team.
Job Type: Permanent (Remote)**
Salary: $35–$40 per hour (depending on experience)
Company Details
Call Center Scheduler
Posted 5 days ago
Job Viewed
Job Description
**Requisition Number:** 10447
**Location:** Commerce Place
**Work Days:** 830-5pm
**Category:** Clerical and Administrative Support
**Department:** Primary Care Call Center
**Job Type:** Full time
**Work Shift:** Day
**Hours/Week:** 40.00
**Union Name:** CH Laborers 380
The Primary Care Call Center provides critical oversight of the revenue cycle for Cambridge Health Alliance including actively participating in front end and back end processes
The Call Center Scheduler performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. The Call Center Scheduler position encompasses many different components including appointment scheduling, registration and reception, telephone reception, and medical records.
QUALIFICATIONS:
High School Diploma; some college preferred
Work Experience: Preferably one-year experience, preferably in a medical setting
Skills:
● Excellent customer service skills and telephone etiquette
● Demonstrates effective communication skills
● Excellent organizational skills
● Ability to work independently or in teams
● Ability to multitask in a fast-paced environment
● Knowledge of Medical Terminology preferred
● EPIC experience preferred
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
_Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._
_Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._
_At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._
Call Center Agent - Veterans Evaluation Services (Remote)
Posted 17 days ago
Job Viewed
Job Description
Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.
This position will start training on Monday, November 3, 2025.
Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.
- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.
- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.
- Minimum six (6) months Customer Service experience is required.
- Previous VES experience is preferred.
- One (1) year previous Call center experience is preferred.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or GED required.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
17.75
Maximum Salary
$
21.20
Supervisor - Call Center (Remote)
Posted 22 days ago
Job Viewed
Job Description
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position . This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S. Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Private and Secure workspace from home
- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home
- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
55,000.00
Maximum Salary
$
60,000.00
Reservationist - Call Center (Quincy, MA)
Posted 5 days ago
Job Viewed
Job Description
Transdev is proud to offer:
* Competitive compensation package of minimum $20.00/hour - Maximum $21.00/hour
Benefits include:
* Vacation: minimum of two (2) weeks
* Sick days: 5 days
* Holidays: 12 days; 8 standard, 4 floating
* Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Responsibilities:
+ Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
+ Following the established script to ensure proper trip bookings
+ Checking eligibility status of customer and trip(s) being requested
+ Verifying that trips are within the service area using available tools
+ Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
+ Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
+ As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch
+ Working with dispatchers and schedulers to resolve any issues, including recording of denials
+ Other duties as required
Qualifications:
+ High school diploma or equivalent, such as GED, required
+ 2 years reservationist or customer service experience preferred.
+ Computer literate
+ Excellent communication and listening skills
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Must be able to work flexible schedules as needed
+ Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
+ Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Herefor CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6360
Pay Group: NCD
Cost Center: 601
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
Call Center Supervisor - Veterans Evaluation Services
Posted 19 days ago
Job Viewed
Job Description
Maximus is currently hiring for a Call Center Supervisor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Previous Call Center Supervisor or Call Center leadership experience is preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
64,000.00
Maximum Salary
$
64,000.00
Customer Service Call Center Representative-On-Site
Posted today
Job Viewed
Job Description
Clean Harbors is seeking an Emergency Call Center Representative to join our safety conscious team. This role will be responsible for operation of the 24-Hour Emergency Operations Center.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
This is an on-site position with working hours from 8:00 AM to 4:00 PM, Monday through Friday
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5
- Competitive wages up to $21-$23/hr
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
RESPONSIBILITIES
- The Emergency Operations Center (EOC) Duty Operator is Responsible for operation of the 24-Hour Emergency Operations Center
- Receive and manage all communications traffic in and out of Clean Harbors EOC during assigned shift in a courteous and professional manner. The EOC Duty Operator I is responsible to ensure that all calls are handled appropriately and immediately.
- Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction.
- Publish detailed EOC Report documenting every incoming and outgoing call per shift. Make timely notifications and accurately record data in accordance with customer requirements.
- Keep all EOC reference material up-to-date plus responsible for routine tests verifying accuracy of data and simulated drills.
- Must provide detailed shipping information pertaining to Hazardous Materials transported by Clean Harbors' vehicles to response or regulatory personnel if requested
- Ensure phones are rolled for all locations after hours.
- Assist training of new or temporary Duty Operators.
- Support Field Service Operations with general administrative needs and Emergency Response (ER) and Non ER calls.
QUALIFICATIONS
- High School Diploma or GED Required
- Strong computer skills with a solid proficiency in Microsoft based application
- Excellent written and verbal communication skills.
- Excellent interpersonal and organizational skills.
- Excellent customer service skills.
- Decisiveness and initiative.
- Ability to work in a team environment as well as independently.
- Ability to prioritize responsibilities and meet deadlines.
- Ability to work with little or no supervision.
- Ability to remain calm while handling a potential crisis.
- Ability to work overtime as requested by management.
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or
Clean Harbors is a Military & Veteran friendly company.
- CH
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Patient Experience Representative I- Urology Call Center
Posted today
Job Viewed
Job Description
82009BR
Urology
Job Posting Description
Department Summary
We currently have an open position for a Patient Experience Representative role. This role provides customer service by assisting with our call center and various projects throughout the department.
Key Responsibilities
Customer Service
- Demonstrates positive and effective customer service that supports departmental and hospital operations.
- Interacts and provides positive and effective customer service to patients and families.
- Responds to routine inquiries about hospital protocol, policies, and procedures.
- Involves supervisor to assist with resolution of complex issues.
Scheduling
- Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions.
- Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow.
Administration
- Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Initiate calls for emergency services as required.
Registers new patients.
- With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues.
Patient Registration/Admissions/Discharge
- Monitors clinic activity to ensure the best possible patient experience.
- Prepares routine forms required for appointment and daily operations.
- Records and processes patient demographics, insurance/payment, and referral information for patient encounters.
- Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system.
- May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits providing an accurate accounting of fund. Provides an accurate record of transactions in the Hospital systems.
- Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules.
Minimum qualifications
Education:
- A high school level of education, bachelor's degree preferred
Experience:
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Schedule: Hybrid
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Status
Full-Time
Regular, Temporary, Per Diem
Regular
Standard Hours per Week
40
Office/Site Location
Boston
Job Posting Category
Administration
Remote Eligibility
Part Remote/Hybrid
Call Center Quality Monitor (Remote Lawence, KS)
Posted 20 days ago
Job Viewed
Job Description
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area. The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
- Maintain awareness of information updates through timely completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review all updated materials that cover new initiatives or changes to current Customer Service Representative processes
- Meet and exceed the daily requirement of evaluations. Acts as a team player in order for the team to meet QA monitoring workload
- Complete annual and quarterly required training prior to established deadlines
- Participate in weekly calibration sessions and maintain an acceptable monthly alignment score
- Support training delivery team by assisting in the presentation of Quality modules during new hire training, where applicable
- Handle inbound calls on a monthly basis and during specified high peak periods such as Open Enrollment period
- Maintain compliance to Standard Operating Procedures, CMS Quality Handbook, and CMS Quality Assurance Plan
- Comply with all customer/data privacy and security requirements
- Regular and predictable attendance is required
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience
• Minimum six (6) months of previous leadership or supervisory experience preferred
• Bachelor's degree or appropriate combination of education and experience preferred
• Previous experience with quality monitoring in an inbound, medical and/or confidential information setting preferred
• Demonstrated customer service, leadership, and team interaction skills preferred
• Proven track record of working independently in a self-directed role where work is self-initiated required
• Regular and predictable attendance is required
• Must be a U.S. Citizen
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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
17.75
Maximum Salary
$
26.69