93,828 Claim jobs in the United States
Claim Customer Service Representative- Tampa, Florida
Posted today
Job Viewed
Job Description
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Claim Customer Service Representative - The Auto Club Group
What you will do:
The Auto Club Group is seeking a Florida Claim Customer Service Representative who will be responsible for taking first notice of loss, handling claim inquiries, initiating claim services and handling low-complexity, one-touch claims in a call center environment.
In this position, you will have the opportunity to :
- Identify non-complex claims for one-touch claim adjudication upon intake.
- Determine the type and extent of loss and ensures the claim is consistent with all reported facts.
- Review necessary legal and police/fire reports to process claims as necessary.
- Interpret policy language and applies coverage to authorize or deny claims.
- Initiate services, authorizes, and resolve issues related to services such as car rental and vehicle repairs and non-complex homeowner claims (e.g., food spoilage).
- Initiate and create payments, settles, or recommend settlement value of claims within specified limits.
- Identify additional claim exposures and create sub-claims as necessary.
- Refer files for investigation as warranted.
- Inform insured of coverage decision on claims within defined scope.
- Respond to claimant inquiries and explains payments.
- Document claim files.
- Review the status of open and closed reserves and makes adjustments consistent with exposures.
- Identify claims for salvage and subrogation potential in accordance to company policy.
- Close claims in a timely manner.
- Ensure compliance with state regulations.
- Handles inbound claim inquiries received via phone, the ACG website and other sources.
- Explain the benefits of company programs to customers, and initiates services, such as arranging for repair inspections, vehicle tows and car rental.
- Provide basic information to members regarding claims procedures in accordance with Customer Interaction Model.
- Promote customer satisfaction and provide seamless service to ensure customer service goals and standards are met.
- Navigate through various sources of information and claim processing systems (E.g., FACTS, CPS, Point of Sale, IPM insurance systems, Intranet/Internet, and manuals).
- Respond to members/customers questions in a timely manner.
How you will benefit:
- Our Auto Club Group Claim Customer Service Representative earns a competitive hourly rate of $20.00 - $ 23.00 to start along with the opportunity for an annual company bonus incentive.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
Education (include minimum education and any licensing/certifications):
- High School Diploma or equivalent
- Completion of AAA approved call center training program, appropriate level ACG Claim Representative Training program and ongoing training and certification for the position
- Must have an active Florida State Adjuster License
- Processing information and handling claim inquiries utilizing PCs and software packages (e.g. ACG claim systems, Microsoft Word, Excel)
- Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
- Performing mathematical calculations including adding, subtracting, percentages, etc.
- Analyzing and resolving problems
- A claim related field such as insurance, automotive, medical or legal services
- A call center environment
- Utilizing ACG automated systems
- Investigating and resolving claims related problems
- Handling claims or claim support tasks such as processing glass claims, car rentals, invoice payments, etc.
Knowledge of:
- Claim processing policy and procedures
- General claim processing functions
- Claim processing systems
- Telephone etiquette
- ACG insurance processes and procedures
- Auto and home repair basics and cost estimating
- State insurance laws
- Regulatory compliance requirements
- Property and casualty insurance policy language and provisions
- Claims quality service standards
- Liability, negligence, No-Fault principles and subrogation
- Strong interpersonal skills demonstrated through work experience, participation in extra-curricular activities and/or community involvement
- Strong communication skills required in understanding customers' concerns and to provide high quality customer service as demonstrated through the effective use of the customer care call center model
- Excellent verbal communication skills service
- Strong written communications skills (example may be required at time of interview) needed to respond in a professional manner to members/customers inquiries
- Effective listening skills
- Policy analysis and coverage application
- Claim payment coding, issuance, and exception handling
- Proactive customer contact and issue resolution
- Car rental coverage knowledge
- Claims' related policies and procedures
- Auto and home repair estimate basics and compliance review
- State compliance requirements
- Subrogation identification and referral
- Understand insurance fraud scenarios and recognize potential fraud indicators
- Issue written correspondence
- Prioritize claims-related functions
- Successfully complete at least one of the following within 9 months of hire:
- AAA general claim policy training.
- Policy, negligence, and no-fault training
- Proactively contact and effectively interact with the public and business partners through outbound communication
- Work independently
- Communicate effectively over the telephone
- Work under pressure
- Record and maintain information accurately and in a timely fashion
- Work effectively in a team environment
- Sit for the majority of the workday
- Willingness and ability to work irregular shifts, including weekends and holidays
- Must reside within 50 miles from our Tampa Florida Location
Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. Interested in working from home? This employer is open to candidates who want to work remote.
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Claim Analyst
Posted 1 day ago
Job Viewed
Job Description
The Claim Analyst plays a vital role in helping clients recover unclaimed property by managing and analyzing claims from start to finish. This position requires strong analytical and critical thinking skills, attention to detail, and the ability to assess, track, and improve claim outcomes. The Claim Analyst ensures each case is processed accurately, efficiently, and in compliance with regulatory requirements.
Key Responsibilities:
- Provide end-to-end case management for all claimants, including initial intake, needs assessment, progress tracking, and case closure.
- Review and accurately input all claimant and case data into the CRM system.
- Analyze cases to determine eligibility and plan the best approach for recovering assets on behalf of claimants.
- Prepare and submit complete and valid documents to state agencies on behalf of clients.
- Communicate with claimants through phone, email, or other channels to provide updates and request needed information.
- Monitor all active cases, evaluate progress, and identify roadblocks or missing elements to move the claim forward.
- Generate weekly or monthly reports summarizing claim activity, performance metrics, and progress for the Return Assets Division.
- Maintain detailed records and case notes to ensure accurate tracking of all claimant interactions and case developments.
- Identify opportunities to improve claim processing procedures and contribute to the development of internal workflows, documentation, and best practices.
- Conduct trend analysis and contribute to the strategic improvement of claim outcomes and departmental performance.
- Stay informed on relevant industry practices, regulatory updates, and professional development opportunities.
- Support the team and organization by taking ownership of tasks and suggesting solutions that improve efficiency and service quality.
- Assist with additional duties and projects as assigned.
Qualifications:
- Strong critical thinking, problem-solving, and organizational skills
- Ability to analyze data and make informed decisions
- Excellent verbal and written communication
- Detail-oriented with a strong commitment to accuracy
- Proficiency with CRM systems and Microsoft Office Suite
- Experience in claim processing, legal documentation, or financial services preferred
Claim Analyst
Posted 1 day ago
Job Viewed
Job Description
Randstad is seeking a meticulous and dedicated Claim Analyst to join our team in Tampa, FL. This contract role, which has a 6-month term with the possibility of extension, is responsible for managing a caseload of dental and vision insurance claims, ensuring their accuracy, validity, and timely processing. In this position, you will also have the opportunity to be considered for an internal role with this team.
Key Responsibilities- Process claims according to company policies and procedures.
- Verify the accuracy of information entered into the claims system software.
- Review claims and attached documentation for completeness and accuracy to determine payment.
- Approve or deny claims, ensuring fees and proper authorizations are submitted.
- Resolve claims issues from the Customer Service department by researching claim situations and providing timely responses.
- Identify trends in provider or member issues and recommend solutions to management.
- Maintain the accuracy of member coverage information by reporting discrepancies to the membership department.
- Recommend improvements to workflow and organizational structure to enhance department productivity.
- Ensure the completeness and accuracy of Standard Operating Procedures by providing feedback to the department manager.
- Maintain all levels of member privacy in accordance with HIPAA standards.
- Strong attention to detail and analytical skills.
- Ability to follow documented policies and procedures.
- Experience in claims processing or a related field is a plus.
- Dental and Vision preferred.
- Excellent communication and problem-solving abilities.
- Knowledge of HIPAA standards and a commitment to maintaining patient privacy.
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Claim Counsel

Posted 5 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$106,300.00 - $175,400.00
**Target Openings**
1
**What Is the Opportunity?**
Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Cyber and Crime Claim Team is responsible for handling first-party claims, including Commercial Crime (including Fidelity), Cyber Crime, Kidnap & Ransom, Public Official Bonds, and Identity Fraud/Theft. The Cyber and Crime Claim Team partners with and supports business units including Private-Non-Profit, Public Companies, Financial Institutions, Insurance Companies, Investment Advisors, and Professional Liability.
**What Will You Do?**
+ Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
+ Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
+ Communicate with underwriting on significant claim exposures.
+ Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
+ Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
+ Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
+ Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
+ Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions.
+ Obtain and maintain required adjusters' licenses.
**What Will Our Ideal Candidate Have?**
+ Five or more years of relevant legal or claim handling work experience.
+ Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor.
+ Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
+ Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
+ Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics.
+ Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners.
**What is a Must Have?**
+ Bachelor's Degree.
+ Juris Doctorate Degree.
+ Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.
+ Two years of relevant legal experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Counsel, Claim

Posted 13 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim, Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$101,300.00 - $167,000.00
**Target Openings**
1
**What Is the Opportunity?**
Travelers offers the strength of a national legal organization committed to your professional development while maintaining a local focus, positioning you as a strong business partner and trusted advisor who delivers exceptional value through local expertise and outstanding client service. We handle litigation arising from claims asserted against policyholders or the company and take cases from inception through trial and appeal. As a Counsel with Travelers you will be responsible for high quality, proactive case handling and will have the opportunity to use your legal expertise and litigation skills to handle a caseload of predominantly low to moderate complexity and deliver optimal results for Travelers' insured customers.
**What Will You Do?**
+ In the handling of a caseload of predominantly low to moderate complexity, your responsibilities will include:
+ Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
+ Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
+ Draft pleadings, motions, briefs, discovery and other documents.
+ Attend court events, depositions, and other appointments independently.
+ Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
+ Build and maintain strong internal and external client and business partner relationships.
+ Provide advice and training to Claim partners and clients.
+ Fully and effectively utilize available technology, case management system and automation.
+ Travel as required to meet business needs.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ 3+ years of insurance defense litigation experience as a practicing attorney.
+ Experience independently handling cases from inception through trial/hearing & appeal.
+ Strong communication skills, with the ability to present information on litigated matters to diverse audiences
+ Skilled in fostering collaborative relationships with colleagues, customers, and business partners to deliver exceptional customer service
+ Demonstrates persuasive legal writing skills and oral advocacy skills.
+ Strong legal research skills & ability to utilize technology.
+ Effectively manages multiple priorities with an attention to detail, sense of urgency & responsiveness.
+ Exercises sound decision making and possesses strong negotiation skills.
+ Possesses a flexible and agile mindset with a willingness to take on new challenges as needs evolve.
**What is a Must Have?**
+ Juris Doctorate or equivalent International legal degree; graduate of an accredited law school.
+ 2 years experience as a practicing attorney.
+ Active license in good standing to practice law in the state(s) in which representation is required.
+ Regularly handles hearings, trials, dispositive motion arguments, depositions, or other court proceedings and has the ability to transport to those meetings. Valid driver's license required depending on the location.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Counsel, Claim
Posted today
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$101,300.00 - $167,000.00
**Target Openings**
1
**What Is the Opportunity?**
Travelers offers the strength of a national legal organization committed to your professional development while maintaining a local focus, positioning you as a strong business partner and trusted advisor who delivers exceptional value through local expertise and outstanding client service. We handle litigation arising from claims asserted against policyholders or the company and take cases from inception through trial and appeal. As a Counsel with Travelers you will be responsible for high quality, proactive case handling and will have the opportunity to use your legal expertise and litigation skills to handle a caseload of predominantly low to moderate complexity and deliver optimal results for Travelers' insured customers.
**What Will You Do?**
+ In the handling of a caseload of predominantly low to moderate complexity, your responsibilities will include:
+ Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
+ Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
+ Draft pleadings, motions, briefs, discovery and other documents.
+ Attend court events, depositions, and other appointments independently.
+ Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
+ Build and maintain strong internal and external client and business partner relationships.
+ Provide advice and training to Claim partners and clients.
+ Fully and effectively utilize available technology, case management system and automation.
+ Travel as required to meet business needs.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ 3+ years of insurance defense litigation experience as a practicing attorney.
+ Experience independently handling cases from inception through trial/hearing & appeal.
+ Strong communication skills, with the ability to present information on litigated matters to diverse audiences
+ Skilled in fostering collaborative relationships with colleagues, customers, and business partners to deliver exceptional customer service
+ Demonstrates persuasive legal writing skills and oral advocacy skills.
+ Strong legal research skills & ability to utilize technology.
+ Effectively manages multiple priorities with an attention to detail, sense of urgency & responsiveness.
+ Exercises sound decision making and possesses strong negotiation skills.
+ Possesses a flexible and agile mindset with a willingness to take on new challenges as needs evolve.
**What is a Must Have?**
+ Juris Doctorate or equivalent International legal degree; graduate of an accredited law school.
+ 2 years experience as a practicing attorney.
+ Active license in good standing to practice law in the state(s) in which representation is required.
+ Regularly handles hearings, trials, dispositive motion arguments, depositions, or other court proceedings and has the ability to transport to those meetings. Valid driver's license required depending on the location.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Claim Counsel

Posted 5 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$106,300.00 - $175,400.00
**Target Openings**
1
**What Is the Opportunity?**
Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Cyber and Crime Claim Team is responsible for handling first-party claims, including Commercial Crime (including Fidelity), Cyber Crime, Kidnap & Ransom, Public Official Bonds, and Identity Fraud/Theft. The Cyber and Crime Claim Team partners with and supports business units including Private-Non-Profit, Public Companies, Financial Institutions, Insurance Companies, Investment Advisors, and Professional Liability.
**What Will You Do?**
+ Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
+ Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
+ Communicate with underwriting on significant claim exposures.
+ Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
+ Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
+ Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
+ Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
+ Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions.
+ Obtain and maintain required adjusters' licenses.
**What Will Our Ideal Candidate Have?**
+ Five or more years of relevant legal or claim handling work experience.
+ Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor.
+ Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
+ Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
+ Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics.
+ Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners.
**What is a Must Have?**
+ Bachelor's Degree.
+ Juris Doctorate Degree.
+ Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.
+ Two years of relevant legal experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
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Claim Counsel

Posted 5 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$106,300.00 - $175,400.00
**Target Openings**
1
**What Is the Opportunity?**
Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Cyber and Crime Claim Team is responsible for handling first-party claims, including Commercial Crime (including Fidelity), Cyber Crime, Kidnap & Ransom, Public Official Bonds, and Identity Fraud/Theft. The Cyber and Crime Claim Team partners with and supports business units including Private-Non-Profit, Public Companies, Financial Institutions, Insurance Companies, Investment Advisors, and Professional Liability.
**What Will You Do?**
+ Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
+ Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
+ Communicate with underwriting on significant claim exposures.
+ Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
+ Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
+ Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
+ Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
+ Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions.
+ Obtain and maintain required adjusters' licenses.
**What Will Our Ideal Candidate Have?**
+ Five or more years of relevant legal or claim handling work experience.
+ Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor.
+ Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
+ Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
+ Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics.
+ Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners.
**What is a Must Have?**
+ Bachelor's Degree.
+ Juris Doctorate Degree.
+ Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.
+ Two years of relevant legal experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Claim Counsel

Posted 5 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$106,300.00 - $175,400.00
**Target Openings**
1
**What Is the Opportunity?**
Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Cyber and Crime Claim Team is responsible for handling first-party claims, including Commercial Crime (including Fidelity), Cyber Crime, Kidnap & Ransom, Public Official Bonds, and Identity Fraud/Theft. The Cyber and Crime Claim Team partners with and supports business units including Private-Non-Profit, Public Companies, Financial Institutions, Insurance Companies, Investment Advisors, and Professional Liability.
**What Will You Do?**
+ Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
+ Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
+ Communicate with underwriting on significant claim exposures.
+ Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
+ Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
+ Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
+ Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
+ Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions.
+ Obtain and maintain required adjusters' licenses.
**What Will Our Ideal Candidate Have?**
+ Five or more years of relevant legal or claim handling work experience.
+ Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor.
+ Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
+ Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
+ Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics.
+ Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners.
**What is a Must Have?**
+ Bachelor's Degree.
+ Juris Doctorate Degree.
+ Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.
+ Two years of relevant legal experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Counsel, Claim

Posted 7 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim, Legal
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$101,300.00 - $167,000.00
**Target Openings**
2
**What Is the Opportunity?**
Travelers offers the strength of a national legal organization committed to your professional development while maintaining a local focus, positioning you as a strong business partner and trusted advisor who delivers exceptional value through local expertise and outstanding client service. We handle litigation arising from claims asserted against policyholders or the company and take cases from inception through trial and appeal. As a Counsel with Travelers you will be responsible for high quality, proactive case handling and will have the opportunity to use your legal expertise and litigation skills to handle a caseload of predominantly low to moderate complexity and deliver optimal results for Travelers' insured customers.
**What Will You Do?**
+ In the handling of a caseload of predominantly low to moderate complexity, your responsibilities will include:
+ Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
+ Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
+ Draft pleadings, motions, briefs, discovery and other documents.
+ Attend court events, depositions, and other appointments independently.
+ Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
+ Build and maintain strong internal and external client and business partner relationships.
+ Provide advice and training to Claim partners and clients.
+ Fully and effectively utilize available technology, case management system and automation.
+ Travel as required to meet business needs.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ 3+ years of insurance defense litigation experience as a practicing attorney.
+ Experience independently handling cases from inception through trial/hearing & appeal.
+ Strong communication skills, with the ability to present information on litigated matters to diverse audiences
+ Skilled in fostering collaborative relationships with colleagues, customers, and business partners to deliver exceptional customer service
+ Demonstrates persuasive legal writing skills and oral advocacy skills.
+ Strong legal research skills & ability to utilize technology.
+ Effectively manages multiple priorities with an attention to detail, sense of urgency & responsiveness.
+ Exercises sound decision making and possesses strong negotiation skills.
+ Possesses a flexible and agile mindset with a willingness to take on new challenges as needs evolve.
**What is a Must Have?**
+ Juris Doctorate or equivalent International legal degree; graduate of an accredited law school.
+ 2 years experience as a practicing attorney.
+ Active license in good standing to practice law in the state(s) in which representation is required.
+ Regularly handles hearings, trials, dispositive motion arguments, depositions, or other court proceedings and has the ability to transport to those meetings. Valid driver's license required depending on the location.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .