1114 Customer Service Representative jobs in Baltimore

Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: u2022 Provides customer engagement in positive and approachable manner. u2022 Assists in maintaining a clean, well-stocked store for customers during their shopping experience. u2022 Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. u2022 Independently stocks shelves and recovers merchandise in the store. u2022 Accurately handles customer funds and processes transactions using the POS system. u2022 Remains constantly aware of customer activity to ensure a safe and secure shopping environment. u2022 Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: _Education:_ Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. _Experience:_ Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. _Physical Requirements:_ Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation. _Availability:_ Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. _Skills and Competencies:_ Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Family Dollar Stores, Inc. is an Equal Opportunity Employer.

• Earn with Confidence: Competitive base pay plus weekly performance incentives.
• Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
• Extra Security: 100% company-paid short-term disability.
• Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing.
• Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition ; and even "start your own business" mentorship for those seeking to run their own shop one day.
• Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
• Life Events Covered: Paid maternity/paternity leave and paid bereavement leave.
• Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.
• Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger.

• Engaging with customers to provide detailed information on services, establishing trust and rapport.
• Proactively reaching out to potential leads, converting inquiries into booked appointments or sales.
• Meeting and exceeding individual and team sales targets through effective sales strategies.
• Providing outstanding customer service, maintaining a positive company image and customer satisfaction.
• Continuously learning about products and services to improve sales and service quality.

• A shared commitment to our core values
• A deep desire to deliver the best products and services to our customers, with a focus on exceeding sales goals.
• Experience in home service industry inside sales; ServiceTitan experience required.
• Strong communication skills, technical aptitude, and a goal-oriented mindset.
• High school diploma or equivalent, with further education being a plus.
• Ability to successfully pass a background check.

Aramsco is always looking for dynamic and energetic team players to join our family of companies!

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

As a Customer Success Representative, you will work with assigned Surface Prep outside sales team to support them and their customers by managing Surface Prep rentals in ARMS rental system, managing rental rate pricing, providing support to service dept. on repair orders and communicating with customer for approvals and repair status. You will also work with vendors for pricing updates and product availability. Responsibilities also include processing orders, customer quotes, status of shipments, sales information management, product information, and customer relationship building. This role will support our sales team in being able to focus on increasing sales.

Primary Duties and Responsibilities

• Pay Range: $19.00 - $21.00/hr
• Maintains customer satisfaction by providing problems-solving resources.
• Participates in onboarding new customers.
• Build strong relationships with customers and outside sales representatives.
• Answers customers' questions and be readily available to meet their needs.
• Provides order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
• Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitors open orders and resolves order issues and processing errors.
• Works directly with vendors on late orders.
• Manages customer details for accuracy.
• Acts as a liaison between the customer service department and other divisions in the company.
• Work in a team environment to ensure no disruptions to customers.
• Follows established company policies and procedures.
• Achieves customer service department objectives by contributing customer service information.

• 5+ Years of Customer Service
• Bi-lingual in Spanish is a plus
• Excellent communications skills
• Process improvement mindset
• Strong analytical and problem-solving skills
• Onboarding customers

• Health/Vision/Dental insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with employer matching.
• Life insurance is provided.

Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Clean workspace, this is the first point of contact our customers have with our facility. Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department. Provide clerical and administrative support to the General Managers and Service Advisors. Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements. Perform other related duties as assigned.

Interpersonal and customer service skills. Analytical and problem-solving skills. Multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Attentiveness and patience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance, Dental Insurance, Vision Insurance, Group Life Insurance, Disability Insurance, 401k Retirement Plan with match, Referral Bonus ("Cash From Crash"), 5 Paid Holidays. We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Position Type: Regular Full-Time

Location: 21060

Location: 85 Dover Road

Remote: No

Posted Min Pay Rate: USD $15.00/Hr.

Posted Max Pay Rate: USD $25.00/Hr.

Prioritization: Tier 2 Staffing Needs

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Seasonal Customer Service Representatives from Fall 2025 till Spring 2026. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:
As Seasonal Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Solid negotiating skills
• Computer proficient
• Must be flexible for weekday and weekend shifts

• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Plus more!

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities. Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing Customer Service, Customer Service Representative, Representative, Propane, Retail

Location: 1480 Annapolis Rd, Odenton, Maryland 21113 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Welcome to Gerber Collision & Glass. Our team members drive us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

• Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Compensation Details:

HOURLY $16 - 22 / Hour